Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 472 reviews

Best price
guarantee
Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  472 reviews

TripAdvisor Rating  4.0/5  501 reviews

Thank you Kelly Westwood

TripAdvisor rating 5.0/5

carole795 TripAdvisor review

Recently stayed at this hotel, what a wonderful experience, the hotel is so clean and well set up, the rooms spacious and lovely, the food well cooked and hot especially the breakfast, the best hotel breakfast iv ever had, so fresh and cooked to perfection, the service fantastic,the drinks plenty full, all prices at the hotel very reasonable, ample car parking and buitiful gardens t o the rear, all staff so welcoming Kelly ward and all the staff, manager Karen is amazing so kind patient and helpful, the maintenance guy Simon is about always smiling and obviously does a fantastic job, a big special mention to the fantastic assistant manager Kelly Ward ,nothing is to much trouble for her, her kindness, patients, and help is amazing, and always with a big smile, Kelly works bar and restaurant floor so always available for any quarries or questions, such an upbeat helpfull person, thank you Kelly westward, Karen manager, Ian general manager and all the wonderfull staff at the mercure hotel Swansea..as arnie says we will be back..Carol and Gary..

Great staff team.

TripAdvisor rating 5.0/5

Terry W TripAdvisor review

The complete experience was great. Easy check in, clean good sized room with a good shower. Food was wonderful in a nice restaurant setting. Above all though it was the staff that made our visit special. So friendly, attentive and down to earth. Amongst the best hotel staff I’ve ever come across. Highly recommend this hotel.

Good location , easy to find, very helpful staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff well mannered and helpful especially the lady who was in charge of the bar/restaurant,

Dear Gwyn, Thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us, we do look forward to welcoming you back the next time you visit Swansea. Warmest Wishes Gavin = Front Office Manager

Customer review rating 1.5/5

Matt M. Families - Confirmed reviews ALL

I am a loyal Classic customer. I was keen to stay in the Mercure in Swansea this last weekend. I booked a family room for me and my son aged 12. On arrival my room was not available I was given a double bed with a pull out bed. The pull out bed had only 5 slats in the bed base and collapse. We shared a double bed over the weekend. To add to our experience the door cards were utterly hopeless. We have returned 4 cards to reception. The door locks system is hopeless. I am really disappointed in the difference in the quality of the experience having stayed in Glasgow and Edinburgh on business in October of last year. This experience on holiday was really poor. The staff and the food were good. But couldn't help our situation but were sympathetic.

Dear Matt M., Thank you for taking the time to leave us a review today. I am deeply sorry to hear about the issue with the sofa bed and I will raise this with our head housekeeper to look in to this for me. With regards to the door locks I am sorry that this issue happened during your stay, I am terribly sorry to learn about the key card situation and I have placed a order for new cards as on times a bad batch could be sent. I am extremely please that the food and the staff on shift made a good impression I do hope the issues raised have not fully tarnished the chances to book with us in the future the next time you visit Swansea. Warmest Wishes Gavin - Front Office Manager

Amazing stay will be staying again staff were fantastic

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Really enjoyed the stay at this hotel

Dear Guest, Thank you so much for taking the time to leave us a review. Feedback such as this is welcome and we are extremely please to hear you enjoyed your stay with us.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 255 reviews 9.2/10 Location
  • 667 reviews 6.2/10 Room
  • 626 reviews 8.8/10 Service
  • 17 reviews 7.5/10 WiFi
  • 310 reviews 8/10 Breakfast
  • 280 reviews 6/10 Food
  • 275 reviews 6/10 Cleanliness
  • 198 reviews 4.9/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Swansea

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.