Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 396 reviews

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Mercure Swansea Hotel - Image 1
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Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  396 reviews

TripAdvisor Rating  4.1/5  623 reviews

Certificate of excellence 2024

Good location, Noisy corridors!

TripAdvisor rating 3.0/5

NewmarketTractorGirl TripAdvisor review

Good location, stayed for 1 night, lots of parking. Room was spotless but quite hot, can’t open the windows- my pet peeve in hotels! The reason for my average rating was a very limited menu for an evening menu, although the food was good. The bed was quite firm and the pillows firm also, so not very comfortable, also noise in the corridor at 2am was not appreciated - I missed the Premier In. ‘Quiet corridors’ - I think the walls are quite thin. My room had an adjoining door, which unnerved me a bit as a single traveller so I put the chair against it. Due to the disrupted sleep, I wouldn’t stay here again on a weekend.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of the room. However, I apologise for the discomfort you experienced with the temperature, noise levels, and limited evening menu options. Your insights are valuable, and we will use them to improve our services for future guests.

Customer review rating 4.0/5

Pamela B. Business - Confirmed reviews ALL

On first outside appearance it looks like crossroads motel (if not old enough to remember look it up ) but stepping inside very modern furnishings and warm fire. Staff lovely and helpful. Welsh cakes given upon arrival, lovely touch if been travelling a long time. Rooms are dated (hotel was opened in 1985) carpets need changing, and bring the rooms up to the quality of the lounge and dining area. Bed was comfy and not rock hard like some Mecure hotels. The room I had was at the back of the hotel so was peaceful, but you can hear people walking up the corridor. The windows were massive sliding openings, if travelling with kids, no security of the window not to open fully. Breakfast was a good selection and caters for all. Dinner is expensive £34 for a steak which is a piece of sirloin. The gym is has 3 running machines, 2 rowers, stepper, several weight machines and free weights. You have to ask for key card to access the gym at reception. No pool as closed during Covid - seems to be the norm , I think most hotels don’t think travelling professionals need to exercise whilst away working. But if more offered this the more bookings they would get. Overall good , need rooms updating to match the first appearance walking in. Dog friendly too.

Thank you for sharing your detailed feedback about your recent stay. We are delighted to hear that you enjoyed our modern lounge area, warm hospitality, and the thoughtful touch of Welsh cakes upon your arrival. Your insights regarding the room decor and gym facilities are invaluable, and we appreciate your suggestions for improvement. We strive to provide a comfortable and enjoyable experience for all our guests, and your comments will certainly be taken into consideration as we work towards enhancing our offerings. We hope to welcome you back soon!

Appalling service and tried to serve food that could have hospitalised me

TripAdvisor rating 1.0/5

Paul A TripAdvisor review

8th November 202t we had 15 peolle booked in for an awards ceremony with a set menu at 45 pound a person. Well we sat down to the table first thing we noticed was dirty cups and saucers clearly no pride in checking crockery several of pur party asked for clean cups. Next bread rolls well sliced bagette which clearly wasnt fresh as the ends of the bread sliced were actually hard. The starter prawn cocktail well it was clearly the dregs of prawns whole leaves of lettuce rather than shredded with prawns so substandard i wouldnt have served my cat them. Main course was reasonable however one guest waited so long for his main course everyone else had virtually finished eating. Now the really serious part for me the set menu was for dessert blueberry cheese cake. When the waitress appeared asking who ordered cheese cake i indicated i had. Plonked in front of me was strawberry cheesecake given i have a severe allergy to said fruit and get anaphalaxic i comolained immediately. I wouldnt have ordered said cheesecake knowing it could kill me. There was no blueberry cheescake at all in the end they produced after a long wait vanilla cheescake which no one at the dinner had ordered. This is supposed to be one of Swansea best hotels trust me if you want a one star meal in a four star hotel book here. I will be taking this matter further because people with severe allergies who order from a set menu should not be given replacement items especially without checking on allergies. Seems if you book a large table with an agreed set menu then you should have that menu not what the hotel who clearly have you as a hostage so to speak serve you whats left ovwr in the chillers Appalling service total disrespect for clients and no care about health and hygene.

Thank you for your feedback regarding your recent experience with us. I can confirm we are in receipt of your email and are currently investigating with the team who were on duty. I can assure you this is far from our high standard of service . Your safety and satisfaction are our top priorities. Once we have fully investigated we will be in contact with you as a matter of urgency.

Customer review rating 2.0/5

Jonathan W. Families - Confirmed reviews ALL

Disappointing for the price

Dear Jonathan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the room temperature and cleanliness. Your comments about breakfast quality and value for money are also noted, and we will work on improving these aspects. We appreciate your loyalty as a member of our program and hope to provide you with a much better experience in the future. Best regards, The Mercure Swansea Hotel Team

Customer review rating 5.0/5

Nick J. Business - Confirmed reviews ALL

Never realized they had a gym, its not to bad either

Dear Nick, Thank you so much for your fantastic review! We're thrilled to hear that you consistently enjoy your stays with us at Mercure Swansea Hotel. It's great to know you discovered our gym and found it satisfactory. Your kind words about our team and overall experience mean a lot to us. We look forward to welcoming you back on your next business trip! Best regards, The Mercure Swansea Hotel Team

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Other web-users rate our hotel

  • 243 reviews 9.1/10 Location
  • 638 reviews 5.5/10 Room
  • 579 reviews 9.1/10 Service
  • 9 reviews 9.5/10 WiFi
  • 307 reviews 5.5/10 Cleanliness
  • 295 reviews 6/10 Comfort
  • 256 reviews 8.5/10 Breakfast
  • 179 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.