Description
Hotel extras
-
Located just three miles from Swansea city centre
-
Feel Good Health Club with a fitness suite.
-
The Brasserie restaurant serves international cuisine
-
9 meeting rooms which accommodate up to 120 guests
Our accommodation(s)
Page out of
Room
Classic room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Room
Classic room with 2 single beds
- 2 pers. max
- Bedding 2 x Single bed(s)
Room
Classic family room for 2 adults and 2 children
- 4 pers. max
- Bedding 1 x Double bed(s) and 2 x Single bed(s)
Room
Privilege room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Room
Classic accessible room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
- Accessible room
Room
Classic family room for 2 adults and 1 child
- 3 pers. max
- Bedding 1 x Double bed(s) and 1 x Single bed(s)
Room
Classic accessible room with two single beds
- 2 pers. max
- Bedding 2 x Single bed(s)
- Accessible room
Suite
Superior suite with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Page out of
Room
Classic accessible room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
- Accessible room
Room
Classic accessible room with two single beds
- 2 pers. max
- Bedding 2 x Single bed(s)
- Accessible room
Hotel location
Mercure Swansea Hotel
Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom
GPS:51.654547, -3.912013
Access and transport
Page out of
SWANSEA
Railway station
Access: 6.44 km / 4 mi 11 min drive
Page out of
PLANTASIA
Tourist attraction
Access: 4.02 km / 2.5 mi 10 min drive
WATERFRONT MUSEUM
Museums
Access: 4.02 km / 2.5 mi 10 min drive
GOWER BEACH
Tourist attraction
Access: 19.31 km / 12 mi 30 min drive
Page out of
SWANSEA MARINA
Marina
Access: 6.44 km / 4 mi 15 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
THE BRASSERIE
Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.
THE BAR
Non contractual photo
After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.
Breakfast
Non contractual photo
Breakfast served from 07:00 - 09:30 Monday to Friday, 07:30 - 10:00 Saturday and 08:00 - 12:00 Sunday.
Fitness center
Non contractual photo
In the Health Club, you can steam clean your mind and body in our sauna or use the cardio and resistance equipment in our mini-gym to maintain your fitness programme during your stay.
Meetings & Events
- Number of Meeting Room
- 9
- Surface of the largest room
- 129 m² / 1388.543 sq ft
- Maximum seats capacity
- 180
- Maximum capacity for banquets
- 120
Weddings
For an unforgettable day, choose our romantic lakeside grounds to make your celebrations that bit extra special. The Lakeside Suite is a perfect choice, allowing you to share your special day with up to 180 of your friends and family.
Our guest reviews
Tired and not a 4 star!
TripAdvisor rating 1.0/5
Rch120 TripAdvisor review
Dear rch120 Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. We are deeply sorry to hear about the condition of your room, including cleanliness issues such as stained carpets, a cracked sink, and other maintenance problems that detracted from your stay. Please be assured that we take these matters seriously; we will address them with our housekeeping and maintenance teams immediately to ensure improvements are made. We understand how challenging it can be for guests traveling with pets or those who may have mobility limitations when there is no lift available. We strive to communicate all relevant information during booking, and we regret any oversight on our part regarding this matter. Additionally, we apologize for the disruption caused by the wedding reception during your visit; it is never our intention for events to interfere with our guests' comfort. Your comments about the temperature in the restaurant/bar area have been noted as well—we will look into ways to better manage this situation in future events. While we are pleased that you enjoyed both dinner and breakfast at our establishment and found our staff attentive and apologetic during your stay, we recognize that these positives do not outweigh the shortcomings you experienced overall. Your feedback is invaluable as it helps us identify areas needing improvement so that we can enhance future guest experiences significantly. We hope you might consider giving us another chance in the future after we've had an opportunity to make necessary upgrades. Thank you once again for sharing your thoughts with us. Warm regards, Niall Dawkins Reception Supervisor
Great hotel. Good staff
TripAdvisor rating 5.0/5
Sasha-Anne T Couples - TripAdvisor review
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your partner had a great experience while attending a wedding in Neath. It is gratifying to know that you found our hotel lovely and clean, and that your room met all your needs during your visit. We take great pride in maintaining high standards of cleanliness and comfort for our guests. We are also pleased that you enjoyed our warm breakfast service without any issues, as well as the assistance provided by our helpful staff members. Your kind words about their service will certainly be shared with the team, as they strive to create memorable experiences for each guest. Thank you once again for choosing our hotel, and we hope to welcome you back in the future for another enjoyable stay. Kind Regards Niall Reception Supervisor
Ok stay no complimentary water etc
Customer review rating 3.0/5
Julian D. Business - Confirmed reviews ALL
Dear Mr D. Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty as a Gold member of the ALL – Accor Live Limitless program, and we are committed to ensuring that our members receive the best possible experience. We understand your concerns about not receiving complimentary water and biscuits during your stay. As a Gold member, you should indeed have access to certain amenities, and we apologize for any oversight in this regard. Your feedback will be shared with our team to ensure that we enhance our service offerings for valued members like yourself. Additionally, we acknowledge your comments regarding the condition of the room and bathroom cleanliness. Please rest assured that maintaining high standards of cleanliness is a priority for us, and we will address these issues with our housekeeping team immediately. Regarding the WiFi speed and overall value for money, we take such comments seriously as they guide us in improving our services. We are continuously working on enhancing connectivity options and providing better value across all aspects of our offerings. Your positive remarks about our team’s performance at check-in and at the bar are greatly appreciated; I will ensure that they receive recognition for their efforts. Once again, thank you for your valuable insights. We hope to welcome you back soon so that we can provide an experience worthy of a 9 or 10 rating. Warm regards, Niall Reception Supervisor
Awful stay
TripAdvisor rating 2.0/5
LauraTfamilytravel Business - TripAdvisor review
Dear Laura Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described, as it does not reflect our standards or commitment to guest satisfaction. We are pleased to hear that you enjoyed our bar area; however, we are deeply concerned about the condition of your room and the cleanliness issues you encountered. Please be assured that we take these matters seriously and will address them with our housekeeping team immediately. Additionally, we appreciate your comments regarding breakfast service. We strive to provide a pleasant dining experience, and it is clear that we fell short in this instance. Your observations about the cereal containers will be investigated further so that necessary improvements can be made. We understand how important a comfortable and clean environment is during your stay, and we acknowledge that our facilities require attention. We are currently in discussions about potential upgrades to enhance our guests' experiences moving forward. Once again, I apologize for any inconvenience caused during your visit. Thank you for bringing these matters to our attention; they are invaluable in helping us improve our services. Should you choose to stay with us again in the future, please feel free to reach out directly so we can ensure a much more enjoyable experience. Warm regards, Niall Reception Supervisor
Beautiful hotel
TripAdvisor rating 5.0/5
Climber54003886624 TripAdvisor review
Dear Valued Guest, Thank you for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you found our establishment warm and welcoming, as we strive to create an inviting atmosphere for all our guests. It is heartening to know that our staff made a positive impression on you with their kindness and helpfulness; we will be sure to pass along your compliments to them. We are also delighted that our accommodations were perfect for your family of four, ensuring everyone had a comfortable stay. We take great pride in offering delicious dining options, so it’s fantastic to hear that you enjoyed our buffet breakfast and appreciated the variety available on our evening menu, catering to different dietary preferences including gluten-free and vegan options. Your feedback motivates us to continue providing exceptional service and quality experiences for all our guests. We look forward to welcoming you back in the future! Warm regards, Niall Supervisor
In partnership with TripAdvisor
Our other establishments nearby
Page out of
Mercure Cardiff Holland House Hotel & Spa 4 stars
Customer review rating (ALL Rating) 3.9/5 (749 reviews)
At 54.844 km
ibis budget Cardiff Centre 2 stars
Customer review rating (ALL Rating) 4.1/5 (1152 reviews)
At 55.088 km
Novotel Cardiff Centre 4 stars
Customer review rating (ALL Rating) 4.1/5 (1326 reviews)
At 55.117 km
Mercure Cardiff North Hotel 4 stars
Customer review rating (ALL Rating) 4.1/5 (364 reviews)
At 55.29 km
ibis Cardiff Gate - International Business Park 2 stars
Customer review rating (ALL Rating) 4.1/5 (660 reviews)
At 55.474 km