Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 502 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  502 reviews

Customer review rating 4.5/5

Jonathan C. Couples - Confirmed reviews ALL

We found the hotel dated. Our room did not smell fresh, the exhaust fan in the bathroom was not working. The room we had did not have mobile signal so we had to use the hotel WiFi which was poor. The bath was very narrow so taking a shower was uncomfortable. On the positive side we had room service and the food was very good. All in all this is not a 4 star hotel in my opinion.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

After a long tiring day and arriving late at the hotel, I just wanted to chill out, watch a bit of TV and get some sleep. Room was tidy and spotlessly clean with ample facilities. Bed was very comfortable and I had no trouble spending a peaceful and restful night. Following that, the buffet style breakfast was ‘just the ticket’. Also good in-house WiFi available. No complaints.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Nigel R. Families - Confirmed reviews ALL

Enjoyed a two night half board break. Easy access to M4; The Mumbles (9 miles away).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Customer review rating 4.5/5

Mirjana P. Business - Confirmed reviews ALL

The staff are very friendly and helpful. I ate dinner in the restaurant for the first time and was very satisfied. My only gripe was that there were no pods for the Lavazza coffee machine.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Customer review rating 5.0/5

Colin F. Couples - Confirmed reviews ALL

well located and the staff were always polite and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Guest Services Team

Other web-users rate our hotel

  • 295 reviews 9.3/10 Location
  • 818 reviews 5.5/10 Room
  • 718 reviews 9.1/10 Service
  • 12 reviews 7.6/10 WiFi
  • 406 reviews 5.9/10 Comfort
  • 405 reviews 5.4/10 Cleanliness
  • 293 reviews 8.5/10 Breakfast
  • 241 reviews 4.4/10 Amenities

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