Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 436 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  436 reviews

Customer review rating 4.0/5

Chris N. Friends - Confirmed reviews ALL

Staff very friendly and helpful .

Dear Chris, Thank you for your thoughtful feedback! We're delighted to hear that you found our staff friendly and helpful, especially Mitchell, who made your dining experience enjoyable. We appreciate your comments regarding the need for updates in certain areas of the hotel; please know that we are continuously working to enhance our facilities. We hope to welcome you back soon for another comfortable stay with us! Best regards, Mercure swansea team

Customer review rating 5.0/5

Clive R. Couples - Confirmed reviews ALL

Everything went exceptionally well,everyone of the staff were extremely helpful The room was comfortable

Dear Clive, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay and found our staff to be extremely helpful. It's great to know that your room was comfortable and that everything went exceptionally well during your visit. We appreciate your support and hope to welcome you back soon for another fantastic experience! Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.5/5

Lisa J. Families - Confirmed reviews ALL

The customer service was excellent, especially the restaurant and bar staff. Thank you for a lovely stay.

Dear Lisa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a lovely stay and that our restaurant and bar staff made such a positive impression on your experience. Your kind words will be celebrated with the team, and we look forward to welcoming you back for another memorable visit soon!

Customer review rating 4.0/5

Suzi A. Solo - Confirmed reviews ALL

I had a lovely stay . Comfortable room and stylish restaurant and bar.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Jonathan J. Business - Confirmed reviews ALL

As above, but there are no spoons in the room any more! Never been a problem before, but they appear to have been replaced with little wooden spoon things. Other than that a great stay. Also, I ask for a ‘lake view’ when booking as I don’t smell the other ‘guests’ cannabis in my room then. It’s disgusting and selfish and has made stays in the past stressful.

Dear Guest, Thank you for taking the time to share your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Reception Team

Other web-users rate our hotel

  • 267 reviews 9.3/10 Location
  • 711 reviews 5.6/10 Room
  • 656 reviews 9.1/10 Service
  • 10 reviews 8.6/10 WiFi
  • 368 reviews 5.6/10 Cleanliness
  • 274 reviews 8.5/10 Breakfast
  • 216 reviews 4.9/10 Amenities
  • 166 reviews 6/10 Vibe

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