Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 402 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  402 reviews

TripAdvisor Rating  4.0/5  579 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Karl D. Friends - Confirmed reviews ALL

Stay was OK,no problems

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that your experience met your expectations and that you encountered no issues during your visit. We appreciate your insights on areas such as value for money and our additional services. Your comments are invaluable as we continually strive to enhance our offerings and ensure a more rewarding experience for all our guests. We hope to welcome you back in the future, perhaps for another concert or event, where we can provide an even better stay. Thank you once again for choosing us. Best regards, Niall Dawkins Front Office Supervisor

Customer review rating 4.5/5

Rosemary B. Couples - Confirmed reviews ALL

Warm welcome at reception. Hotel in a good location. Room clean and had essentials. Loved the toiletries. Had a great sleep.

Dear Ms. B., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed a warm welcome at our reception and found our hotel conveniently located. It is wonderful to know that your room met your expectations in terms of cleanliness and provided all the essentials you needed during your stay. We take great pride in offering quality toiletries, and we are thrilled that they added to your overall satisfaction. We appreciate your feedback regarding the comfort of your sleep, as it is our priority to ensure a restful environment for all our guests. Your high ratings across various aspects of your stay truly motivate our team to continue delivering exceptional service. Thank you once again for choosing us, and we hope to have the pleasure of welcoming you back on your next visit. Warm regards,

Not a 4 star hotel!!

TripAdvisor rating 2.0/5

Marie S Business - TripAdvisor review

This hotel is meant to be 4 star and I have yet to see anything more than a 2star The towels have holes in them in the bathroom The room is more basic than a premier room It is also very hot even with the windows fully open , did have a flan in the room but does work Great start to this hotel will not be coming back

Dear Marie Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve. I’m sorry to hear that you felt our hotel did not meet your expectations of a 4-star experience. Your comments about the towels and room amenities are concerning, and I assure you that we take such matters seriously. Our goal is to provide comfortable and well-maintained accommodations, and it seems we fell short during your visit. Regarding the temperature in your room, I apologize for any discomfort you experienced. We will investigate the situation with the flan and ensure that our rooms are adequately equipped for our guests' comfort. We value your input as it guides our continuous improvement efforts. If you're open to discussing this further or if there's anything else we can do to assist you, please feel free to reach out directly. Thank you once again for your feedback, and we hope you'll consider giving us another chance in the future. Best regards,

Pre Football night stay !

TripAdvisor rating 5.0/5

Chris T TripAdvisor review

Stayed for Friday night pre Oxford united game. Staff at reception were very helpful with info, bar staff amazing, couldn't do enough. Rooms were good, all you need, bed really comfortable, slept well Black out blinds worked well, and windows you could open ! Mercure Swansea, well done, totally enjoyed my stay. Swansea City, thanks for a great day, friendly people, taxi drivers happy to chat, would recommend your city to all Visitors

Dear Valued Guest, Thank you for taking the time to share your wonderful experience following your recent stay at Mercure Swansea! We are thrilled to hear that you enjoyed a comfortable night’s rest before the Oxford United game. Our team takes great pride in delivering exceptional customer service, and we are delighted that our reception and bar staff were able to assist you during your visit. It’s also fantastic to know that you appreciated the comfort of your room, especially the blackout blinds and windows that could be opened for fresh air. We’re glad you found Swansea City welcoming and enjoyable, and we appreciate your recommendation to future visitors. Your kind words motivate us to continue providing memorable stays for all our guests. Should you find yourself in Swansea again, we would love to welcome you back! Warm regards,

Customer review rating 4.0/5

William W. Friends - Confirmed reviews ALL

My first visit to the Mercure in Swansea, it was easy to find and in a good location. The staff were very friendly, and the bedrooms were good. I would say that getting in and out of the shower might be difficult for some elderly people; there were no handles and no anti-slip mat. Breakfast was generally ok some area could have been better, but overall, it was a good location for the football and for exploring the area. Would stay again.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Swansea Hotel. We are delighted to hear that you found our location convenient and that our team made a positive impression with their friendly service. We appreciate your comments about the accessibility features in the shower area. Your suggestion regarding the addition of handles and anti-slip mats is invaluable as we strive to enhance comfort for all our guests, particularly those who may require additional support. We also take note of your observations regarding breakfast; we continuously seek ways to improve our offerings and will certainly consider your insights as we refine our menu. It is wonderful to know that you would choose to stay with us again during future visits for football or exploring the area. We look forward to welcoming you back soon! Warm regards,

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Other web-users rate our hotel

  • 246 reviews 9.2/10 Location
  • 625 reviews 6/10 Room
  • 561 reviews 9.1/10 Service
  • 10 reviews 9.7/10 WiFi
  • 278 reviews 6.4/10 Cleanliness
  • 272 reviews 8.1/10 Breakfast
  • 187 reviews 4.6/10 Amenities
  • 142 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.