Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 386 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  386 reviews

TripAdvisor Rating  4.0/5  575 reviews

Certificate of excellence 2024

Stayed to be close to family during Christmas period

TripAdvisor rating 5.0/5

Sophie L TripAdvisor review

Stayed during December in order to be close to family for visits. Perfect area close to city centre and shopping retail parks. Lovely lake close by for a nice walk. Clean and well presented hotel. Staff were welcoming and friendly. Beds were very comfortable. Food was good. Would stay definitely again.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay during the Christmas period was enjoyable and that our location provided you with convenient access to your family as well as nearby shopping areas. We take great pride in maintaining a clean and well-presented environment, so it is wonderful to know that you found our hotel up to standard. Our team strives to provide exceptional service, and we appreciate your kind words regarding their welcoming demeanor. It’s also gratifying to hear that you found our beds comfortable and enjoyed the quality of food offered during your stay. Your willingness to return means a lot to us, and we look forward to welcoming you back on your next visit. Thank you once again for your feedback. Wishing you all the best! Warm regards, Niall Dawkins Front Office Supervisor

Not a great standard

Customer review rating 2.0/5

Mrs B. Families - Confirmed reviews ALL

When we arrived we had a very friendly greeting from reception staff. On entering the room it was like the tropics far to hot and stuff, we had to turn the heating off and open the window such a waste of energy which is a shame due to the high costs of electric. I had to ask for another set of towels as well as not enough towels for two guests staying. Only 4 sachets of milk by kettle not enough for two people for an overnight stay. We had an accessible room for both my parents and my sister and I. The toilet was a self flushing and if we stood in front of the sink it would flush numerous times, whilst I was washing in the morning I counted it flushed 7 times which is such a waste of water in todays climate of costing of water bills etc. the toilet would be better turned around 90 degrees to the right and this would eradicate this issue. We had lunch in the restaurant, menu's was not of a great standard or choice not everyone wants burgers, fries or the likes. The restaurant staff were very attentive. Pre dinner drinks what we read on the menu was not ready available at the bar, no Brandy, no white port, no Becks bottled beer to name a few not in stock, two flavoured gins not in stock either. A wide choice for breakfast and again staff very helpful and friendly. When attending the event we had travelled for the room was initially very cold but the all the windows were open with extra heaters placed in room. So electric being used to heat the room whilst window opened so heat was escaping again not a great use of energy! The buffet food was lovely. When I checked out in the morning I’d asked the previous night that the bill was not settled until I had checked out, I asked this as my father was settling the bill. When I checked out I was told the bill had been paid I asked if my father had paid and was told no it has gone on the card. I was not happy and I was offered a refund onto my card but that would have taken a few days. I just wish people would listen to what customers ask. For the price I paid I would have rather stayed in a travel lodge or a premier inn! Would not recommend as a place to stay. This is also based on contact with the call centre contact when trying to book.

Wonderful Celebration of Life Afternoon Tea at the Mercure, Swansea

TripAdvisor rating 5.0/5

Ann H TripAdvisor review

The team at Mercure, Swansea, looked after us so well in the celebration of my Mum's life that we held there. The brasserie was perfect for the occasion, and the afternoon tea was amazing, everyone commented on how delicious it all was, how beautifully presented and the options the chef had included for vegetarian and gluten-free guests were excellent. Each member of the team was helpful, professional and really kind especially when things did not go as smoothly as planned from my side - they couldn't have been more accommodating and I'm incredibly grateful for their help in making the occasion as stress-free as possible, despite the extra effort it caused them. They made a difficult day into a positive celebration - thank you!

Dear Ann H Thank you for taking the time to share your heartfelt review regarding your recent experience at Mercure Swansea. We are truly honored that you chose our venue to celebrate your Mum's life, and we are delighted to hear that it was a memorable occasion. It is wonderful to know that our brasserie provided the perfect setting for this significant event, and we are thrilled that you found our afternoon tea both delicious and beautifully presented. Our culinary team takes great pride in catering to all dietary needs, so we appreciate your kind words about the vegetarian and gluten-free options. We also want to express our gratitude for recognizing our team's efforts during what can be a challenging time. Your acknowledgment of their professionalism and kindness means a great deal to us, as we strive to ensure every guest feels supported and cared for. Thank you once again for your thoughtful feedback. We wish you all the best as you cherish those precious memories of your Mum. Warm regards, Niall Dawkins Front Office Supervisor Mercure Swansea

Good stay

Customer review rating 4.0/5

Jane Families - Confirmed reviews ALL

Booked for 2 nights to visit family. Room was OK but needs some tlc. On arrival there was only 1 hand towel. Phoned for another but the following day after Room had been cleaned there was only 1 hand towel again. The toilet roll holder was broken. Carpet was stained in areas. We have been coming here for a number of years but the rooms are looking sad.

Great stay

TripAdvisor rating 5.0/5

Mrshymans Families - TripAdvisor review

Had a great stay, rooms were clean and comfy. Breakfast had a lot of choice and the food was lovely. All staff are helpful and friendly

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had a great experience, and we truly appreciate your kind words. It is gratifying to know that you found our rooms clean and comfortable, as we strive to provide a welcoming environment for all our guests. We are also pleased that you enjoyed the variety and quality of our breakfast offerings, as well as the service provided by our helpful and friendly staff. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another enjoyable stay. Warm regards, Niall

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Other web-users rate our hotel

  • 243 reviews 9.1/10 Location
  • 601 reviews 5.8/10 Room
  • 539 reviews 9.1/10 Service
  • 9 reviews 9.6/10 WiFi
  • 265 reviews 8.2/10 Breakfast
  • 264 reviews 5.7/10 Cleanliness
  • 185 reviews 4.9/10 Amenities
  • 140 reviews 5.9/10 Vibe

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