Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 376 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  376 reviews

TripAdvisor Rating  4.0/5  571 reviews

Certificate of excellence 2024

Great Welsh Hospiality.

TripAdvisor rating 4.0/5

Walter F TripAdvisor review

The one negative concerns the bedrooms which are a little tired and in need of some refurbishment. However they are VERY clean. The staff were fantastic, friendly, helpful and cheerful. Welsh hospitality at its best. We had dinner in the lounge and throughly enjoyed the food and service.

Friendly and welcoming

TripAdvisor rating 5.0/5

jacksmart TripAdvisor review

A great stay at the Swansea Mercure again, 7/2. Staff are always so friendly and welcoming, and remember our names. We had a lovely room and nothing was too much trouble. A big thank you to all the staff for making us feel comfortable in very difficult personal circumstances.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Swansea Mercure. We are delighted to hear that you had a great experience with us, especially during such challenging personal circumstances. It brings us immense joy to know that our team made you feel welcomed and comfortable throughout your visit. Our staff takes great pride in providing personalized service, and we are thrilled that they remembered your names and attended to your needs so attentively. We appreciate your kind words about our accommodations, and we will certainly pass along your gratitude to our team members who strive every day to create a warm atmosphere for all our guests. Thank you once again for choosing Swansea Mercure. We look forward to welcoming you back in the future! Warm regards, Niall Dawkins Front Office Supervisor

Don't take anything valuable

TripAdvisor rating 1.0/5

Katy E TripAdvisor review

Me and my partner stayed and accidentally left something in the room. When we rang to get it sent back to us, they told us housekeeping 'didnt find anything' when we know the item was 1000% there. Deffo do not take anything of value if staying here, or it may end up with a new home.

Dear Katy, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress caused by the situation regarding your lost item. It’s truly disappointing to hear that our housekeeping team was unable to locate it, especially since you are confident it was left in your room. We understand how important personal belongings are and we strive to ensure all items left behind are handled with care and returned promptly. Unfortunately however there was nothing left in your room, especially any type of teddy bear . Please know that your concerns are taken seriously, and we appreciate you bringing this issue to our attention Thank you again for your feedback, and we hope for an opportunity to regain your trust in the future. Best regards, Niall Dawkins Front Office Supervisor

we had a very good stay

Customer review rating 5.0/5

Maureen M. Couples - Confirmed reviews ALL

it was our 50th Wedding Anniversary and staff at the hotel especially the staff at restaurant made our meal a special treat, and were very thoughtful and kind to make our stay a memorable one.

Dear Maureen M., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Swansea Hotel. We are delighted to hear that you chose our hotel to celebrate your 50th Wedding Anniversary—a truly remarkable milestone! It brings us immense joy to know that our team made your dining experience special through their thoughtfulness and kindness. Your kind words about all our staff are greatly appreciated; they strive to create memorable experiences for our guests. We are also pleased that every aspect of your stay met your expectations—from the ease of booking to the quality of accommodation and cleanliness. It is rewarding to learn that you found value in our services and enjoyed our sustainable development initiatives. Thank you once again for recommending us so highly; we look forward to welcoming you back for another memorable stay in the future. Warm regards, Niall Front Office Supervisor

Great weekend!

TripAdvisor rating 5.0/5

Anthony D TripAdvisor review

Travelled for comedy weekend and what an amazing time we had. The actors were brilliant! The hotel was very good, room was clean but could do with a bit of updating. Facilities were great, had a look at the gym but didn’t use it. Bar was very modern, although chairs were low and my wife struggled to get up after a drink. The staff are a credit to you, the boys on the bar were great. Wanted to say thank you to Nicola, she was so helpful. Getting us jugs of water to go to our room at the end of the evening and helping us with checkout times and breakfast times. Will definitely book again hopefully for the Allo Allo weekend.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us during the comedy weekend. We are thrilled to hear that you had an amazing time and enjoyed the performances by our talented actors. We appreciate your kind words about our hotel staff, especially Nicola, who went above and beyond to ensure your comfort throughout your stay. It is always gratifying to know that our team members make a positive impact on our guests' experiences. We also acknowledge your comments regarding the room's condition and seating in the bar area. Your insights are invaluable as we continuously strive to enhance our facilities and services, ensuring they meet our guests' expectations. We look forward to welcoming you back for another enjoyable stay, perhaps during the Allo Allo weekend! Should you have any further suggestions or requests, please do not hesitate to reach out. Warm regards, Niall Dawkins Front Office Supervisor

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Other web-users rate our hotel

  • 244 reviews 9/10 Location
  • 594 reviews 5.7/10 Room
  • 529 reviews 9/10 Service
  • 8 reviews 9.6/10 WiFi
  • 265 reviews 8/10 Breakfast
  • 256 reviews 5.6/10 Cleanliness
  • 181 reviews 5.1/10 Amenities
  • 137 reviews 5.8/10 Vibe

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