Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 396 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  396 reviews

TripAdvisor Rating  4.0/5  537 reviews

Certificate of excellence 2024

Well located

Customer review rating 5.0/5

R A. Couples - Confirmed reviews ALL

Very satisfied, will stay again !!

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us at {brand}. We are delighted to hear that you found our location ideal and that your overall experience met your expectations. Your perfect rating of 10/10 for both the booking process and check-in reflects our commitment to providing a seamless experience for our guests. We are particularly pleased that you appreciated the assistance from our reception staff; they strive to ensure every guest feels welcomed and supported during their stay. It is also gratifying to know that you value our sustainable development initiatives as well as our loyalty program. Your willingness to recommend us highly encourages us in maintaining high standards of service. We look forward to welcoming you back on your next visit! Should you have any further comments or suggestions, please do not hesitate to reach out. Warm regards, Niall

Lovely staff

Customer review rating 3.5/5

T. Families - Confirmed reviews ALL

It’s a good hotel with ample free parking a little outside the city. Our room was good but the bathroom very dated. All the staff are friendly and the lounge area very inviting .

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff lovely and that you enjoyed the inviting lounge area during your stay. Your feedback regarding the ample free parking and overall hotel environment is greatly appreciated. We acknowledge your comments about the bathroom being dated, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we are continuously working on improvements throughout our property, and your insights will be taken into consideration as we plan future renovations. We also appreciate your note regarding room placement for your sister's comfort; ensuring a pleasant stay for all our guests is of utmost importance to us. We encourage you to communicate any specific requests upon booking or at check-in so we can accommodate them accordingly. It’s wonderful to know that you rated various aspects of your stay highly, including breakfast and check-out experiences. However, we recognize there is always room for improvement in areas such as WiFi speed, which will be addressed with our team. Thank you once again for recommending us and sharing valuable feedback on how we can enhance our services further. We hope to welcome you back soon for another enjoyable visit. Warm regards, Niall

FIRST TIME BACK FOR 6 YEARS

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Check in good Staff very friendly Restaurant was busy which is really good however when i ordered starter and main meal they both turned up together to be far the chap said he would keep the nail warm in kitchen which i said i didn't need it dried out...disappointing..

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us after six years. We are delighted to hear that you found our check-in process efficient and our staff friendly; we strive to create a welcoming atmosphere for all our guests. However, we sincerely apologize for the inconvenience you experienced with your meal service at the restaurant. It is certainly not our standard practice to serve starters and main courses simultaneously, and we appreciate your understanding as we work towards improving this aspect of our dining experience. Additionally, thank you for bringing the maintenance issue regarding the crack in your sink to our attention. Rest assured, we will address this matter promptly to ensure a more comfortable stay for future guests. We value your input and hope that these improvements will enhance your next visit, making it worthy of a higher rating. Thank you once again for choosing us, and we look forward to welcoming you back soon. Warm regards, Niall

Great staff, tired rooms

Customer review rating 5.0/5

Sandy J. Families - Confirmed reviews ALL

Nice

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had such a positive experience and appreciate your kind words about our staff, especially Megan. She will be thrilled to know she made a significant impact on your visit. We are also pleased that you found our facilities and services satisfactory across the board—from booking through to check-out. Your commendation of our commitment to sustainability is particularly gratifying; we strive to minimize single-use plastics and enhance our environmental initiatives. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future for another enjoyable stay. Warm regards, Niall

Value for money , very good food and service

TripAdvisor rating 5.0/5

surya k TripAdvisor review

This hotel is now one of my favourite place , the food here is excellent, very tasty , I am impressed with there plating also , restaurant was little crowded when we where there then also the service staff was very friendly and attentive, loved the dishes , highly recommend this place

Thank you for taking the time to post a review for to your recent visit, and we will be sure to pass this onto the team. Best regards Ian

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Other web-users rate our hotel

  • 235 reviews 9/10 Location
  • 589 reviews 5.9/10 Room
  • 544 reviews 9.1/10 Service
  • 9 reviews 8.7/10 WiFi
  • 277 reviews 5.8/10 Comfort
  • 264 reviews 8.1/10 Breakfast
  • 255 reviews 6.1/10 Cleanliness
  • 181 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.