Mercure Swansea Hotel

Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 543 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite and pool with social distancing measures in place

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

ALLSAFE approved hotel

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS:51.654547, -3.912013

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  543 reviews

TripAdvisor Rating  4.0/5  344 reviews

Nice stay

Customer review rating 4.5/5

Lee Friends - Confirmed reviews ALL

Lovely room and breakfast

Dear Lee-Anne E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Dog friendly but a mixed experience.

Customer review rating 3.5/5

Helen Families - Confirmed reviews ALL

I booked the Mercure because it is dog friendly and that worked out well. There are enough grounds around the hotel for walking and there are outside bins in the car park. I also asked for an accessible room as my husband has mobility issues. The disabled parking spaces were refreshingly close to the main entrance but, having checked in, to get to the room from the reception we had to go down a long corridor, turn right and walk about half way along the next corridor. OK, it was on the ground floor but it was a long way. The room was clean and had all the basic amenities plus an iron and ironing board. The receptionists were pleasant and helpful. When we went to breakfast we were "greeted" by a young lady who took our vouchers. She didn't seem to know where to seat us but another member of staff helped with that. She didn't explain the procedure or where everything was and she never once cracked her face; not my idea of hospitality. Why do the management put people into that kind of job who clearly lack the personal skills to perform it well? The food was good and plentiful. So all in all quite a mixed experience.

Dear Helen M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Good stay

Customer review rating 4.0/5

H J. Families - Confirmed reviews ALL

Check in, the bar and restaurant was great. Room was a decent size for 4 of us. Glad we had an extra bed for a child. The sofa bed was too soft and bouncy so was achey in the morning. The USB socket wasn't working though and the windows were thin so you could hear the outside

Dear Han J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great family friendly stay

Customer review rating 5.0/5

Michelle Families - Confirmed reviews ALL

Lovely and clean hotel, family friendly, lovely breakfast

Dear Michelle D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The lady at reception was incredibly helpful and friendly! Amazing experience

Dear Valerie M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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