Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 410 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  410 reviews

Customer review rating 4.5/5

Ian P. Couples - Confirmed reviews ALL

One night stop. Service and food in the restaurant was good. Breakfast was good value for money, decent quality

Dear Ian, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our convenient location near the football stadium and found our service and food quality to be satisfactory. It's great to know that you appreciated the breakfast value as well. We look forward to welcoming you back on your next visit! Best regards,

Customer review rating 3.0/5

Talha H. Families - Confirmed reviews ALL

It was not good this time particularly as the room was small very old and not good maintained! The kids bed was not comfortable and it was very hot with no fans in it!

Dear Talha H., Thank you for taking the time to share your experience with us. We're glad to hear that you found our location convenient, but we sincerely apologize for the issues you encountered with your room's size and maintenance, as well as the comfort of the kids' bed. Your feedback is invaluable, and we will certainly look into these matters to enhance our guests' experiences in the future. We appreciate your loyalty and hope to welcome you back for a more enjoyable stay next time. Best regards, The Mercure Swansea Hotel Team

Customer review rating 5.0/5

Steven G. Families - Confirmed reviews ALL

Really impressed by the hotel, the rooms were well appointed and large, plenty of parking, and the food was fantastic, the breakfast was one of the best with lots of choice and quality ingredients. We came here around 10 years ago and is still great, will definitely come again. Very Friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Jane G. Families - Confirmed reviews ALL

Clean room. Comfortable bed. Rooms in need of tlc.

Dear Jane, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our convenient location and found your room clean and comfortable. We appreciate your comments regarding the need for some TLC in the rooms; please know that we are continuously working to enhance our facilities. It’s great to see that you had a seamless booking experience and felt well taken care of by our team. We look forward to welcoming you back soon! Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.5/5

Robert M. Friends - Confirmed reviews ALL

Attending an annual dinner, considering approximately 100 meals had to be served at the same time food was perfectly cooked, tasty, hot, well presented. No complaints from me. Special mention must be made, with thanks, to all the young ladies waiting on table. Absolutely first class, professional, friendly, polite and highly efficient. Well done.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 256 reviews 9.1/10 Location
  • 674 reviews 5.9/10 Room
  • 609 reviews 9.1/10 Service
  • 10 reviews 9.6/10 WiFi
  • 334 reviews 6.1/10 Cleanliness
  • 269 reviews 8.6/10 Breakfast
  • 192 reviews 4/10 Amenities
  • 152 reviews 5.9/10 Vibe

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