Mercure Swansea Hotel 4 stars

Fantastic staff as we have come to expect from this chain of hotels. They all deserve to be working in a better building than this! Rooms are disappointing (no air conditioning among other things) and not something i would have expected Mercure to put their name to. Bathrooms are especially poor. I can see that they have been quickly and cheaply installed and badly maintained (making them appear dirty when they are in fact very clean)

The service and staff were excellent and we could not find fault. Rooms were OK, we were there on the hottest week this year so felt like we really needed air conditioning to get a good night sleep but it was 32 degrees. During normal times I think it would have been fine. Definitely stay again.

The disabled room with a wet room is not suitable for wheelchair users, the bathroom was a huge problem as the toilet and sink where not given enough room, the toilet is virtually under the sink,

The Hotel was fine but the first morning there was no breakfast outside my door which was fine with me I went to the restaurant, and one of the restaurant staff made a note that I wanted to take breakfast in the restaurant. Wednesday and Thursday breakfast outside my door I returned it to the restaurant....Friday same thing but this time I left it outside the door. Wednesday evening I asked if the room could be cleaned not possible because of COVID, but I was told the rubbish would be removed. Thursday when I returned the rubbish was still in my room.

As above.

Perfect clean and light room. Tasty breakfast.

The hotel, which is on a business park, has the outward appearance of a motel, although it is better inside. It has a decent lounge bar and an outdoor garden. Breakfast was good, although I was concerned about the self service cold items during the covid pandemic. Table service would have been safer. The downside of the hotel was the room. The bathroom was tired with cracks in the sink and WC. The temperature was so much hotter than elsewhere in the building, which during a heatwave and with a very hard bed, made sleep almost impossible. Only a small fan was provided to relieve the situation, and the window hardly opened. Although having decent facilities, the room fell down on providing the basic requirements for a decent night's sleep.

Have chosen this hotel again and again as it offers good facilities at an affordable price. The staff who all wear masks are friendly and the food is great. The rooms are only cleaned if you wish, toilet rolls, shower gel, extra coffee and milk are available at all times on a table at the end of the corridor where you can take your used towels and pick up newly laundered ones. Good idea which works well.

Very comfortable stay, and enjoyed the outdoor seating area of the bar/restaurant. Really pleasant and helpful staff

This doesn't look like a Mercure Hotel. All the furniture in my room was really old and in bad shape. My shower tub didn't drain the water properly. No air con! My room was a sauna! Some of the staff was friendly, but most of them made me feel unwelcomed. One lady, possibly the manager was very helpful and gave me a slightly better room on my second night. Overall extremely disappointed.

Cannot fault it however there was some sort of audit by a catering manager in the morning vocally expressing his not so favourable comments about presentation of the breakfast buffet loud enough for me to hear from a distance, he would be better to keep his comments to the kitchen in future. The staff at the hotel were very friendly.

Hotel was advertised as Open to Leisure Guests... showing it had a pool. On arrival we were told the leisure area was closed due to Covid restrictions and that the website “should have been changed” Did not eat in the restaurant due to being unable to order food. First night we were told that they weren’t taking orders for an hour due to a “party of 24” bring booked in. At the time, there was no one else in the restaurant. Second night we went at 6.30 to be told they could not take orders until 7.30. Rooms were really hot. Windows only opened a tiny amount and there was no AC. I appreciate it was a hot weekend but I expect 4* hotels to have AC. All in All it was more of a 2-3* experience.

Booked the hotel for a 3 night stay on the basis that the Accor site said the hotel was open for leisure guests and that it has a pool. On arrival we were told that the leisure area was closed due to Covid restrictions and that they “thought” that this had been taken down from the website. It hadn’t. Went to the restaurant in the first evening at 6 but was told that we could not order food until 7. No one was eating in the restaurant at the time but we were told that a table of 24 had a booking... second night went to the restaurant at 6.30 and was told that we could not order food until 7.30... again it didn’t appear busy.. I ordered a takeaway delivered to the hotel which arrived at 7.05. The rooms have no A/c and were very hot. Window opening was minimal. Breakfast was ok and the staff were fine. The outside seating areas on the terrace was nice. All in all I think that due to the lack of facilities, lack of AC, inflexibility in the restaurant the hotel was more of a 3 star than 4.

Expectations meet

The breakfasts were beautiful and the staff were very riendly and pleasant throughout the hotel, but the phone wasnt working in our room so to order room service, i ended up ringing lhe main number off my mobile just to get room service (as i was ready for bed) in addition the pool wasnt open which i totally understand due to Covid but when i rang the hotel 2 days before our booking i was told it should be open during our stay, but i have to add the rooms and the whole hotel was spotlessly clean.