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Mercure Swansea Hotel 4 stars

Customer review rating 4.2/5 2,933 reviews

ALLSAFE approved hotel

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Mercure Swansea Hotel
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite and pool with social distancing measures in place

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG swansea
united kingdom

Tel: +441792626371

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

THE BAR

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 129

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,933 reviews

tripadvisor

TripAdvisor Rating 4.0/5

278 reviews

Great location for visiting family.

Customer review rating 4.0/5

Catherine Couples - 31/07/2021 Confirmed reviews ALL

Lovely staff, good breakfast, comfy bed. The only thing that let it down was that there was a lot of families with children who were very noisy until late, still it is school holidays i suppose.

Average

Customer review rating 3.0/5

Phil T. Couples - 28/07/2021 Confirmed reviews ALL

Hotel looking tired and needing an update.. Breakfast poor and food uninteresting.. Was not informed at time of booking that the pool and health spa were closed.. very disappointed.. People and guests did NOT observe the one way system around the hotel...and alot of staff and guests not using face masks. .

Goodall round

Customer review rating 4.0/5

Anonymous Couples - 28/07/2021 Confirmed reviews ALL

Well satisfied Have made suggestions in suggestion box in hotel

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

NEVER AGAIN - Overpriced tiny rooms, thin walls and noisy neighbours until 4am, Covid signage not explained and out of date, fire exit signage incorrect, fire exit jammed shut, poor communication. DO NOT STAY.

Customer review rating 0.5/5

Joseph M. Families - 27/07/2021 Confirmed reviews ALL

Mercure - you emailed me and asked for my feedback, so here it is. Awful, awful, awful. I arrived at the hotel with my wife and dog quite late on Saturday night - on check-in I was handed my key and a sealed envelope with some paperwork, and given directions to our room on the ground floor. There was no mention of checking in on the NHS Covid-19 app, although I did spot a small sign to the side of Reception as I checked out the next morning. There are one-way and social distancing signs in place on the ground floor that lead you down the corridors and out of the hotel via the fire exits. The sign next to the fire exit nearest my room said it was alarmed between 11am and 7am, yet the door was wide open at 1am, so the signage was incorrect. When I got up the next morning at 7.15am, the fire door was jammed shut (a serious safety concern anyway) so I had to go against the Covid one-way signage to exit the hotel via the main entrance, as did 2 other guests behind me who tried the door and wanted to exit via this route. We were given a room with a connecting door, even though we’d not booked the connecting room. Fine in principle, because the door was locked. The main problem was the noise that travels through that door from the drunk guests staying in the room the other side – there is no sound insulation and the walls were pretty thin too. We could hear every word spoken, sung and shouted. I went to Reception and made a noise complaint to the manager at 1am – I said I appreciate it’s a Saturday night but this was preventing us from sleeping at a reasonable hour. After being questioned by the manager as to whether I was staying on my own or with my family (I’m not sure why this mattered or was relevant), he proceeded to knock on the door of the connecting room and ask the residents to keep it down. This stopped them shouting, but the talking/TV/food delivery noise was still too loud for us to get to sleep. In fact, we only got to sleep when they went to sleep – which was around 4am – giving us 3 hours sleep until they woke again just after 7am. The room itself was tiny – just enough room for 1 person to walk around the side and base of the twin beds, with no proper wardrobe (just a few coathangers on an open rack above a wooden shelf) and a kettle on the desk with mugs and spoons that had not been properly cleaned. The bed itself was really hard (my wife had a bad back the next day), and the room was incredibly hot even though the window was open as far it could go (approx. 3 inches). Not what I expected for a room-only rate of nearly £125 a night. I read the paperwork on the Sunday morning before checking out, which asks guests to complete the enclosed registration form and return to Reception for Track and Trace purposes, yet the lead guest details are already populated because I gave them when I booked, and there is no space on the form to provide details of the other guests in the room, so it renders the process a bit pointless. Upon checkout I asked for a full refund and explained the above, to which the reception staff offered to remove the pet charge (£15). The pet wasn’t the problem; he was better-behaved than our neighbouring guests. I was then asked if I wanted to speak to the manager, and when I did he explained I couldn’t have a full refund “because I had stayed” – after travelling 150 miles I considered sleeping in the car because this was the only other place I could stay. Then the next excuse came – ‘after the pandemic we have guests who are staycationing here and they want to let their hair down’ – in other words, the enjoyment of our other guests is more important than yours. I informed the manager of the fire exit door issue (which had been resolved by this point), and I also asked about the Covid one-way signage which leads to these doors. I was told the Covid signage ‘is no longer applicable and will be taken down next week’ – there was no mention of this at any point during my stay that these massive signs on the walls of every corridor should be disregarded. I was provided with a 25% refund, which was not proportionate to the quality of the room, the quality of my stay, or the amount of sleep my family and I were afforded. I would still like Mercure to provide me with a full refund, but I doubt I will ever get it. Avoid this hotel. Stay at the Premier Inn half a mile away (if you aren’t staying with pets), or the Travelodge in town (if you are). Both options have better-quality rooms and are much cheaper. Rating: 1/10. I would rate 0/10 if I could. I will never stay at a Mercure again.

Overall good

Customer review rating 3.5/5

John Couples - 26/07/2021 Confirmed reviews ALL

Got the quiet room requested. Was very warm overnight with no a/c but left window open. Nice bar and restaurant in hotel but didn't use either. Might have if prices were more reasonable. Room was generally ok apart from the wc flush being very ineffective (Room 257). Not nice at all. We contacted reception but it remained the same throughout our stay. There's a large lake right next to the hotel with a geese and swans etc good for a walk round.

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Well below usual Mercure standards

Customer review rating 2.5/5

Andy Couples - 26/07/2021 Confirmed reviews ALL

Fantastic staff as we have come to expect from this chain of hotels. They all deserve to be working in a better building than this! Rooms are disappointing (no air conditioning among other things) and not something i would have expected Mercure to put their name to. Bathrooms are especially poor. I can see that they have been quickly and cheaply installed and badly maintained (making them appear dirty when they are in fact very clean)

Dear Andrew H., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Great Stay

TripAdvisor rating 4.0/5

LesJulie2021 26/07/2021 TripAdvisor review

The service and staff were excellent and we could not find fault. Rooms were OK, we were there on the hottest week this year so felt like we really needed air conditioning to get a good night sleep but it was 32 degrees. During normal times I think it would have been fine. Definitely stay again.

Hi Leslie, Than you so much for your kind review. It has been very hot, we are full every night, there is a pandemic on and we are stuggling to get staff. to cope, so to getr a 4 out of 5 when yoiu strayed on such a hot night, will cheer the team up no end, as its thankless for them getting slated every day whilst trying their very best in difficulat circumstances. We look forward to you staying again, and thnaks once again for you .. glass half full approach to life. Best regards Ian

Amazing staff

Customer review rating 2.5/5

Wendy H. Couples - 25/07/2021 Confirmed reviews ALL

The disabled room with a wet room is not suitable for wheelchair users, the bathroom was a huge problem as the toilet and sink where not given enough room, the toilet is virtually under the sink,

Dear Wendy h., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lack of communication at the hotel

Customer review rating 3.0/5

Terry Business - 25/07/2021 Confirmed reviews ALL

The Hotel was fine but the first morning there was no breakfast outside my door which was fine with me I went to the restaurant, and one of the restaurant staff made a note that I wanted to take breakfast in the restaurant. Wednesday and Thursday breakfast outside my door I returned it to the restaurant....Friday same thing but this time I left it outside the door. Wednesday evening I asked if the room could be cleaned not possible because of COVID, but I was told the rubbish would be removed. Thursday when I returned the rubbish was still in my room.

Dear Terry M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Comfy hotel, clean and friendly.

Customer review rating 4.5/5

Phil Couples - 24/07/2021 Confirmed reviews ALL

As above.

Great

Customer review rating 4.0/5

Vita Couples - 24/07/2021 Confirmed reviews ALL

Perfect clean and light room. Tasty breakfast.

Too hot!

TripAdvisor rating 2.0/5

Stellaman2021 24/07/2021 TripAdvisor review

The hotel, which is on a business park, has the outward appearance of a motel, although it is better inside. It has a decent lounge bar and an outdoor garden. Breakfast was good, although I was concerned about the self service cold items during the covid pandemic. Table service would have been safer. The downside of the hotel was the room. The bathroom was tired with cracks in the sink and WC. The temperature was so much hotter than elsewhere in the building, which during a heatwave and with a very hard bed, made sleep almost impossible. Only a small fan was provided to relieve the situation, and the window hardly opened. Although having decent facilities, the room fell down on providing the basic requirements for a decent night's sleep.

Dear Stellaman, Thnaks for taking the time to post a review of your recent stay. Unfortunately we do not have, and caonnot currentoy recruit enough staff to provide table service,m which is why we operate a served buffet, with screenms in place. The hotel was very hot last week, this is because we were in the middle of extreamly hot weather conditions in Wales and the South west. Best regards Ian H Jones

Good stay

Customer review rating 4.5/5

Maggi Friends - 23/07/2021 Confirmed reviews ALL

Have chosen this hotel again and again as it offers good facilities at an affordable price. The staff who all wear masks are friendly and the food is great. The rooms are only cleaned if you wish, toilet rolls, shower gel, extra coffee and milk are available at all times on a table at the end of the corridor where you can take your used towels and pick up newly laundered ones. Good idea which works well.

No parking worries, and excellent with our dog

Customer review rating 5.0/5

David J. Couples - 23/07/2021 Confirmed reviews ALL

Very comfortable stay, and enjoyed the outdoor seating area of the bar/restaurant. Really pleasant and helpful staff

Disappointed

Customer review rating 1.0/5

Devid R. Couples - 23/07/2021 Confirmed reviews ALL

This doesn't look like a Mercure Hotel. All the furniture in my room was really old and in bad shape. My shower tub didn't drain the water properly. No air con! My room was a sauna! Some of the staff was friendly, but most of them made me feel unwelcomed. One lady, possibly the manager was very helpful and gave me a slightly better room on my second night. Overall extremely disappointed.

Conveniently positioned, quiet location

Customer review rating 4.5/5

Alan D. Solo - 22/07/2021 Confirmed reviews ALL

Cannot fault it however there was some sort of audit by a catering manager in the morning vocally expressing his not so favourable comments about presentation of the breakfast buffet loud enough for me to hear from a distance, he would be better to keep his comments to the kitchen in future. The staff at the hotel were very friendly.

Disappointed

TripAdvisor rating 2.0/5

Mcrowbo 22/07/2021 TripAdvisor review

Hotel was advertised as Open to Leisure Guests... showing it had a pool. On arrival we were told the leisure area was closed due to Covid restrictions and that the website “should have been changed” Did not eat in the restaurant due to being unable to order food. First night we were told that they weren’t taking orders for an hour due to a “party of 24” bring booked in. At the time, there was no one else in the restaurant. Second night we went at 6.30 to be told they could not take orders until 7.30. Rooms were really hot. Windows only opened a tiny amount and there was no AC. I appreciate it was a hot weekend but I expect 4* hotels to have AC. All in All it was more of a 2-3* experience.

Dear Mcrowbo, Thank you for your feedback. Our leisure facilities are not safe to open at the moment due to the very limited sze, and we have made all third party booking sites and our own aware of this. Unfortunatly they have limited messaging that they can oput on the front page, but we have found that most people, who are aware that there is a global pandemic at the moment, and that Wales have diofferent restrictions and guidance than England have rung ahead to se if the facilities are open,or if there is a need to book. Our restauramnt booking ssytem is contrained by social distancing rules in Wales, not our choice but the klaw curently. Our rooms have been very hot the l;ast week or so due to exteeme weather conditons, and it hads been very tough for the team, cleaning them everty day. Best regards Ian H Jones

Disappointing

Customer review rating 2.5/5

Michael R. Couples - 21/07/2021 Confirmed reviews ALL

Booked the hotel for a 3 night stay on the basis that the Accor site said the hotel was open for leisure guests and that it has a pool. On arrival we were told that the leisure area was closed due to Covid restrictions and that they “thought” that this had been taken down from the website. It hadn’t. Went to the restaurant in the first evening at 6 but was told that we could not order food until 7. No one was eating in the restaurant at the time but we were told that a table of 24 had a booking... second night went to the restaurant at 6.30 and was told that we could not order food until 7.30... again it didn’t appear busy.. I ordered a takeaway delivered to the hotel which arrived at 7.05. The rooms have no A/c and were very hot. Window opening was minimal. Breakfast was ok and the staff were fine. The outside seating areas on the terrace was nice. All in all I think that due to the lack of facilities, lack of AC, inflexibility in the restaurant the hotel was more of a 3 star than 4.

What I expected.

Customer review rating 3.5/5

Anonymous Business - 19/07/2021 Confirmed reviews ALL

Expectations meet

Dear Alan R., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

A fair stay

Customer review rating 3.5/5

Paula Couples - 19/07/2021 Confirmed reviews ALL

The breakfasts were beautiful and the staff were very riendly and pleasant throughout the hotel, but the phone wasnt working in our room so to order room service, i ended up ringing lhe main number off my mobile just to get room service (as i was ready for bed) in addition the pool wasnt open which i totally understand due to Covid but when i rang the hotel 2 days before our booking i was told it should be open during our stay, but i have to add the rooms and the whole hotel was spotlessly clean.

Dear Paula R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback regarding our staff and breakfasts. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for bringing the issue with your phone to our attention so we can rectify this fault. My apologies regarding the miscommunication with the pool. We were trying our best to have it open for your stay but unfortunately, we still were unable to open it safely. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ian Harding-Jones General Manager

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