Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 578 reviews

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Mercure Hull Grange Park Hotel - Image 1
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Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  578 reviews

TripAdvisor Rating  3.8/5  1,522 reviews

Customer review rating 5.0/5

Martin R. Families - Confirmed reviews ALL

Another great stay,room was very spacious and spotless,and the staff so effective in what they do

Dear Martin, Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to hear that you and your family had another great experience and that you found your room spacious, spotless, and comfortable. Your kind comments about our team are especially appreciated. It means a great deal to us to know that our efforts made a positive impression, and we will be sure to pass on your compliments to Jeff, Rob, Lisa, Spencer, Lucy, and the rest of the team. They will be thrilled to know they contributed to making your stay so enjoyable. Thank you also for your high ratings across all areas of your visit and for recommending us so highly. We very much value your support and look forward to welcoming you back again in the near future. Kind regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 1.0/5

Dan F. Business - Confirmed reviews ALL

-Room was freezing even with heater - food was awful - room and bathroom need a major update as it was not acceptable

Dear Dan F., Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience. A cold room, unsatisfactory food, and the condition of the room and bathroom are far below the standards we aim to provide, and I completely understand your frustration. We are currently reviewing our heating system to ensure this does not happen again, and I’ve shared your comments about the food with our kitchen team for immediate improvement. We also recognize the need for updates in some of our rooms and bathrooms, and your feedback reinforces the importance of this ongoing work. We appreciate you bringing these concerns to our attention, and we hope you’ll consider giving us another opportunity to provide you with a much better stay. If you’d like to discuss your experience further, please feel free to contact us directly. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 2.5/5

John P. Couples - Confirmed reviews ALL

Rooms are dated and in need of refurbishing. Supports under bathtub were shot. Bath flexing badly underfoot. Pillows were hard

Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased you found our location convenient, I’m truly sorry to hear that the condition of the room and bathroom facilities did not meet your expectations. Your comments regarding the bathtub supports and flexing are particularly concerning, and I have shared this feedback with our maintenance and engineering teams so the matter can be addressed as a priority. We are also in the process of planning refurbishments, and feedback like yours helps reinforce where improvements are most needed. As a valued ALL Accor Classic member, your experience is important to us, and I’m sorry that we did not deliver the standard you should expect. We appreciate your honest feedback and hope you might consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.

Breakfast was amazing

TripAdvisor rating 5.0/5

Thomas L TripAdvisor review

Breakfast was absolutely amazing, from start to finish. The food was fresh, full of flavour, and clearly prepared with care. Every bite showed the quality and attention that went into it, making it a really enjoyable experience. The service was just as impressive friendly, welcoming, and attentive without being overbearing. Linda truly made sure everything was perfect, checking in at the right moments and ensuring nothing was missed. Her warm attitude and professionalism made the whole visit even better. It’s clear pride is taken in both the food and the customer experience. I’ll definitely be coming back and would highly recommend it to anyone looking for a great breakfast. 👌🏾

Dear Thomas We are very proud of our breakfast and Linda leads our morning team with such care fun and enthusiasm, thank you for recognizing their efforts

Customer review rating 4.0/5

Neil H. Families - Confirmed reviews ALL

A good hotel for new year celebrations. Good food and entertainment, and staff were very helpful and friendly. However some of the public areas could have been warmer

Dear Neil H., Thank you for your kind feedback. We’re delighted to hear that you enjoyed the New Year celebrations, the food, entertainment, and the helpful, friendly service from our team. We appreciate your comment regarding the temperature in some of the public areas. We’ll certainly look into this to ensure a more comfortable atmosphere for future events. We’re grateful you took the time to share your experience and hope to welcome you back for another enjoyable stay. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

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Other web-users rate our hotel

  • 329 reviews 9.4/10 Location
  • 1,166 reviews 5.6/10 Room
  • 1,560 reviews 8.9/10 Service
  • 21 reviews 5.8/10 WiFi
  • 649 reviews 9.2/10 Breakfast
  • 502 reviews 4.8/10 Cleanliness
  • 364 reviews 4.2/10 Vibe
  • 189 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.