Mercure Newbury Elcot Park Hotel 4 stars

Customer review rating 4.0/5 2,077 reviews

#ALLSAFE Accor

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Mercure Newbury Elcot Park Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The hotel is an eighteenth-century Georgian Manor House

  • 16 acres of landscaped gardens and woodlands

  • The Orangery Restaurant serves Great British favourites

  • Near to local attractions including Highclere Castle and Bombay Sapphire Distillery

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Outdoor tennis court
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Newbury Elcot Park Hotel

Elcot near Newbury
RG20 8NJ
newbury
united kingdom

Tel: +4401488853306

Check-in from 15h00

Check out up to 11h00

  • ELCOT PARK :  ELCOT PARK

  • By plane

    LONDON HEATHROW At 82.07km / 51 miles

  • By train

    HUNGERORD At 7.24km / 4.5 miles

GPS :51.420828, -1.428813

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Some rooms in the eighteenth-century mansion have original features, or perhaps you'd prefer to stay in the seclusion of the hotel's renovated stable block. In privilege and sup erior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Some of our superior rooms have a sofa to sink into, or a balcony where you can enjoy your view over the hotel garden or surrounding fields

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Rooms with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE ORANGERY

Type of cuisine: International

Soak up the atmosphere in our elegant restaurant enjoying views over the grounds. Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients grown in the hotels own herb garden.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORANGERY

Non contractual photo

The Orangery Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the Elcot Park hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 174

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Newbury Elcot Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,077 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,095 reviews

Excellent Stay

Customer review rating 4.0/5

Ian C. Couples - 17/10/2020 Confirmed reviews ALL

Very happy to respond . We had a thoroughly enjoyable stay at the Elcot Park Hotel . Given the current difficulties being experienced by the hospitality sector , the Staff have clearly risen above this challenge . We were given a generous welcome , the accommodation was very good and the manner the Hotel Staff coped with Dinner in the Lounge was excellent , as was the food albeit understandably from a reduced choice menu . The whole organisation , including Secret Escapes are to be Totally Commended on their efficiency and concern for their Clientele . We intend to visit again in the future .

Lovely stay

Customer review rating 4.0/5

Tracee Couples - 14/10/2020 Confirmed reviews ALL

we were upgraded I believe the stay being for our wedding anniversary, it was a fabulous room. We were made to feel very welcome

Great covid safe stay

Customer review rating 4.0/5

Jennifer S. Couples - 13/10/2020 Confirmed reviews ALL

Stay were brilliant and I felt very safe in the hotel.

Nice aesthetic location

Customer review rating 4.0/5

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

Great location and area. Great Room with ample space, double bed, was two single beds put together. Dinner was awful for the price, looked like microwave food. Breakfast was also poor for the price.

Dear Niren P., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

Very Well located for a lot of attractions and scenery in the area.

Customer review rating 4.0/5

Steve Couples - 13/10/2020 Confirmed reviews ALL

Very happy with the check-in and the actions that had been taken to ensure the safety of the guests. The hotel looked a little bare with a lot of the furniture and soft furnishings removed but it was understandable and acceptable. The room was comfortable although looking a little tired, perhaps time for a re-fresh, but adequate for our stay. The bed was superb and very welcoming and comfortable. Again, it was perfectly understandable that all meals had to be delivered to the room, but the choice could have been better, as although very tasty were rather basic. However, in the circumstances our stay was very pleasurable and met our objectives. I can thoroughly recommend the Eliot Park Hotel.

Nice Location, Friendly Staff

Customer review rating 4.0/5

Scott B. Couples - 06/10/2020 Confirmed reviews ALL

Really nice location and a pleasant welcome when we got there. Room was a little underwhelming considering we paid extra for a Superior room. I told them we were staying for our anniversary and nothing was done to make the stay special or significant from them. There was a bad leak outside of our room which was a bit annoying. Disappointing selection of food available in the evening too but again I understand this is down to COVID. Very pleasant staff around the place though which made the stay more welcome.

Dear Scott B., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deon Marc FOH Manager

Nice Location

Customer review rating 4.0/5

Girish S. Families - 04/10/2020 Confirmed reviews ALL

The hotel is located in very nice grounds, with plenty of open space to enjoy the fresh countryside air. We stayed as a family for two nights in two rooms. The rooms were next door as requested and were of a decent enough size. They were in the older building and in need of decoration. Our room was very cold and we had to request additional heater for the second evening. The carpets in the old building looked very tired and looked like they could have done with a good clean. We were provided with a breakfast bag of fruit, croissant and muffin as the restaurant was not operational. We were aware of this at the time of booking. Room service only was available for other meals, which we did not take advantage of. The staff were very friendly and helpful throughout our stay a t the hotel, which was limited.

Dear Girish S., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deon Marc FOH Manager

Good stay

Customer review rating 4.0/5

Serge D. Friends - 29/09/2020 Confirmed reviews ALL

Beautiful place love it. Thank you

Dear Serge d., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

another lovely few days

Customer review rating 4.0/5

Anonymous Couples - 23/09/2020 Confirmed reviews ALL

overall great considering restrictions

Dear Laurence G., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Great location

Customer review rating 4.0/5

Grace Friends - 19/09/2020 Confirmed reviews ALL

Despite the restrictions due to COVID-19, we had a really comfortable stay. Great location too, with lovely grounds. Would love to return when restrictions are less to get the full experience. In room service was great, with a good choice and prompt delivery. On the whole my friend and I really enjoyed our stay and planning to return next year.

Dear Grace B., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Limited

Customer review rating 4.0/5

Paul Families - 19/09/2020 Confirmed reviews ALL

Restaurant was closed, water was non drinkable, no change room set service in 6 nights and a first floor room with no lift.

Dear t., We are adopting all published recommendations and following the authorities’ regulations to reduce the exposure and transmission of coronavirus and any other illnesses. All team member are adhering to the latest guidance and hygiene protocols. We are doing our utmost best to provide all guests with a safe and healthy stay during this unprecedented times. We were advised by the local council authorities not to drink, water from the tap. Until further testing was done. This was not a hotel decision, your welcome letter did state that you should use the bottle water supplied in your room. If you needed any amenities, you should contact reception. This is a very difficult time for us all and thank you for your patience kind understanding. Sincerely, Deon Marc FOH Manager

good central area location

Customer review rating 4.0/5

Dennis Couples - 19/09/2020 Confirmed reviews ALL

Hotel nice, rooms well presented, outside of rooms in great need of maintenance, short numbers in staff working. Rooms only prepared before stay and coffee making and towels not refreshed.

Dear Dennis B., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deon Marc FOH Manager

Good value

Customer review rating 4.0/5

Steve W. Couples - 17/09/2020 Confirmed reviews ALL

No restaurant or bar or spa but we just needed a base for the night and were given a very pleasant room with good views that allowed us an excellent night's sleep. Pleasant service and apart from a leaking kettle and idiosyncratic coffee machine everything worked well. Very good value indeed and we'd like to stay again when everything's open.

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Well located

Customer review rating 4.0/5

Mrs C. I. Couples - 16/09/2020 Confirmed reviews ALL

Lovely place, couple of hiccups which were very quickly rectified.

Shambolic

Customer review rating 4.0/5

Robert Couples - 13/09/2020 Confirmed reviews ALL

We were booked into your Hotel 6th September for 2 nights on a dinner bed and breakfast basis but a few days earlier became aware that your normal dining had been suspended. On enquiry we were given the option to transfer to your West Grange Hotel and as our plans could not be changed we agreed to the transfer. We felt that the standard was lower than the hotel we had originally booked. This is not a criticism of the staff who were helpful. However,we felt we were in a lower grade hotel. Also, we felt that the Covid precautions were poor. For instance, our first breakfast was run on a buffet basis. Subsequently this was corrected. Finally, by requesting this review you seem not to appreciate that you transferred us to another hotel !!!

Dear Robert D., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

we were moved to another hotel

Customer review rating 4.0/5

Jasvinder G. Couples - 11/09/2020 Confirmed reviews ALL

we wanted to be in the countryside and moved to the town hotel, because the hotel had water issues.

Dear Jasvinder Singh g., After the explanation I have given you with regards to the water problem, this was no fault of any staff. I have also given you a free stay at Mercure Elcot Park Hotel and its a real shame you had scored your stay for Elcot so low, when you did not even stay at the hotel. Regards Deon Marc FOH Manager

The stay was not too bad after an complicated start

Customer review rating 4.0/5

Jks Couples - 11/09/2020 Confirmed reviews ALL

When we arrived we were told hotel closed due to problems with water supply. We were sent to the mercure newbury west. We were disappointed because we had stayed at Elcot park many times. The replacement Hotel was of good quality and we enjoyed our stay. We would have appreciated being given a bit more notice .Up to now I have not received accor points or qualifying nights there seems to be some confusion as to which hotel is responsible for these points. The remainder of this survey will be for the Mercure Newbury west Grange hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Deon Marc FOH Manager

Hotel cancelled us night before arrival

Customer review rating 4.0/5

Anonymous Couples - 10/09/2020 Confirmed reviews ALL

we did not stay

Good stay

Customer review rating 4.0/5

Beg T. Couples - 28/03/2020 Confirmed reviews ALL

We had a lovely quiet stay

Beautiful Hotel Great Customer Service.

Customer review rating 4.0/5

Stephen R. Couples - 26/03/2020 Confirmed reviews ALL

Three night stay the hotel and ground are beautiful as was the room which had all the elements needed for a comfortable stay. All of the staff encountered gave exceptional service under what must have been difficult times for them. Room kept exceptional clean. We will be back for another stay.

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