Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4.0

Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Set within two acres of landscaped gardens, the Mercure Chester Abbots Well Hotel offers a relaxing retreat just two miles from Chester city centre and Cheshire Oaks. This 4-star hotel is ideal for weekend getaways, spa breaks, and business stays. Guests can unwind in the Feel Good Health Club before enjoying dining and drinks in The Brasserie Restaurant and Bar. Please note: the hotel operates a fully cashless environment, and all payments must be made by card or contactless methods.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Breakfast

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 10:00 Monday - Friday, from 07:30 - 11:00 Saturday and Sunday.

Fitness center

There's no need to let your fitness regime lapse just because you're away from home. Our onsite Feel Good Health Club features a heated indoor swimming pool and modern multi-gym to help you keep in shape.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

Find out more

Weddings

Toast your big day with champagne in the romantic gardens. The Park Suite with bar and dance floor holds up to 220 guests. The suite converts into 2 rooms - Park View with chandeliers and mirrored walls; and Park Side, suitable for smaller parties.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5 749 reviews

Mandy M. Couples - 9/30/2026 Confirmed reviews ALL

Staff were unhelpful & dismissive, waited around 10 (maybe even 15) minutes for anyone to come & serve at the bar despite it being directly opposite reception & me asking a member of staff on reception TWICE if there was anyone serving, having said they’ll get someone they just continued to sit looking at us (there was another guest also waiting not just myself). Dirty mugs in the room, asked at reception if they could be changed & was told very bluntly to just ask at the bar for clean 1s!! This is The bar that it is impossible to get a drink at let alone clean mugs. The pillows were like bricks & very uncomfortable. There was a fan in the room that was SO FILTHY that my husband had to literally take it apart & clean it in the shower before we could use it. We stayed for our 15th wedding anniversary, & were hoping for a lovely night away to celebrate but it was a VERY disappointing experience

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to learn that your stay, which was intended to celebrate your 15th wedding anniversary, did not meet your expectations. The level of service you describe is particularly disappointing. Waiting an extended period for service at the bar despite requesting assistance from reception is not the standard of hospitality we aim to provide, and we sincerely apologise for the frustration this caused. We are equally sorry to hear that your request regarding the dirty mugs in your room was not handled in a helpful or courteous manner. We regret the issues you experienced with the comfort of the pillows and are especially concerned by your comments regarding the condition of the fan. Cleanliness is a priority for us, and it is disappointing to learn that the fan was presented in such a condition that you felt it necessary to clean it yourselves before use. Your feedback has been shared with the relevant department managers for review, as both the service and housekeeping issues you have highlighted fall below the standards we strive to deliver. Thank you for bringing these matters to our attention. Whilst we are sorry that your anniversary stay was disappointing, we appreciate your feedback as it helps us identify areas where improvements are needed. Kind regards, Mercure Chester.

Stephen C. Couples - 9/30/2026 Confirmed reviews ALL

Little get away: relaxing few days

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Leanne W. Couples - 9/29/2026 Confirmed reviews ALL

The staff at Mercure Chester Abbots Well Hotel were lovely, but the hotel itself was dirty, the window in my room was broken, the shower did not work, breakfast was understaffed and mostly empty of pastries, cups, etc.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team to be lovely and welcoming during your stay. However, we are very sorry to learn that several aspects of your visit did not meet your expectations. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered, particularly the broken window and the problems with the shower. This is certainly not the standard we strive to provide, and your comments have been shared with the relevant departments for investigation and corrective action. We are also sorry that your breakfast experience was disappointing due to understaffing and the lack of available items such as pastries, cups, and other breakfast essentials. We understand how frustrating this must have been and will be reviewing this with our Food & Beverage team to ensure better service and replenishment moving forward. Thank you for bringing these matters to our attention. While we are delighted that our staff left a positive impression, we regret that the condition of the hotel and operational shortcomings impacted your overall stay. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kind regards, Mercure Chester.

Leonard F. Couples - 9/29/2026 Confirmed reviews ALL

A clean delightful place to stay. Friendly polite helpful staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Lawrence S. Couples - 9/29/2026 Confirmed reviews ALL

A nice warm welcome and our previous stay many years ago was referenced. First night the wifi kept dropping out which we mentioned to reception in our way out the next morning. Reception advised if still having issues bring our devices to reception and they would enter the conference password for us to use that. Returned later that day , could see housekeeping had serviced the room, but not the bathroom. WiFi still kept dropping so went to reception who gave us the conference password, and the night manager came to our room to check we could still cast YouTube to the room TV. It worked for a while and mecure wifi and conference wifi both kept dropping. This triggered a memory from when we last stayed at this hotel where the wifi would not work at all in our room, which I believe may have been the same room or very close. On our 3rd day we came back from a day out to find the room had not been serviced, however housekeeping were in the corridor, so I asked them to service the room and advised the shower gel had run out, she acknowledged this, we went out, the room was serviced, however the showroom gel was still empty. The hot breakfast food was mediocre, the bacon was burnt 3 out of the 4 mornings, as im black burnt on the rind. The hash browns were tough every day. The main reason for my low score is the fitness centre. Only 1 shower in the men's changing room worked. Reception said it was with maintenance and must be done to required hotel standards, so couldn't gljust buy parts at local shops to fix. However other staff mentioned the showers have been broken for some time, and the hotel had a quote to fix but nothing was progressing. It's really not on for a busy pool/sauna/gym to have the men queue to have a shower. All the staff were lovely and polite.

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are delighted to hear that you received a warm welcome on arrival and that our team recognised your previous stay with us. It is also pleasing to know that our staff were helpful and polite throughout your visit, particularly in their efforts to assist with the Wi-Fi issues you experienced. However, we are sorry to learn that several aspects of your stay fell below expectations. We apologise for the intermittent Wi-Fi connection and appreciate how frustrating this must have been, particularly given that you had experienced similar issues during a previous visit. Your comments have been shared with the relevant teams for further investigation. We are also disappointed to hear about the inconsistencies with housekeeping, including the bathroom not being fully serviced and the shower gel not being replenished despite this being requested. This is not the standard of attention to detail we strive to provide, and your feedback will be reviewed with our housekeeping team. Thank you also for your comments regarding breakfast. Whilst we are pleased that you dined with us each morning, we are sorry that the quality of some of the hot breakfast items did not meet your expectations and will share your observations with our kitchen team. Most importantly, we sincerely apologise for the inconvenience caused by the condition of the men's changing room showers within our leisure facilities. We fully appreciate your frustration regarding the limited availability of working showers and understand the impact this had on your overall impression of the fitness centre. Your feedback has been noted and shared with the relevant departments. We greatly appreciate your balanced comments and are pleased that our team left a positive impression despite the issues you encountered. Thank you for bringing these matters to our attention, as guest feedback helps us identify where improvements are needed. Kind regards, Mercure Chester.