Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 3.9

Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5 612 reviews

TripAdvisor Rating 3.6/5 2,782 reviews

Hotel in great location some staffing issues

Robert E 2/11/2026 TripAdvisor review

I booked a standard double room well in advance at the hotel got to my room and it was a twin room not a double.we went to the restaurant in the evening and was told there was a 45 minute wait for a table i found this strange as there was only 4 people in the restaurant. Tried to book for the evening after and got messed about tried to book at the restaurant the reception and the bar. Swimming pool is a play pool for children not good for adult swimming. Breakfast was very good staff new what they were doing and asked how are stay was going. Gym sauna and hot tub were good. Lots of swimming lessons taking place so pool was very busy.

Dear Guest, Thank you for taking the time to share your detailed feedback. We genuinely appreciate hearing both the positives and the areas where your experience did not meet expectations. We’re sorry to hear that your room allocation was not as booked. While we always aim to honour room-type reservations, on occasion availability can be impacted, and we apologise that this was not clearly explained or resolved to your satisfaction on arrival. This is certainly something we will review with the team. We also regret the confusion and frustration you experienced when trying to book a table in the restaurant. Your comments about the wait time and the lack of clear communication between the restaurant, reception, and bar have been noted and will be addressed, as this is not the seamless service we strive to provide. Regarding the leisure facilities, we appreciate your honest observations. Our pool is popular with families and for swimming lessons, which can make it busier at certain times. We understand this may not suit guests looking for uninterrupted adult swimming, and we’re grateful you highlighted this. We’re pleased, however, that you enjoyed the gym, sauna, hot tub, and found the breakfast and team at breakfast to be a positive part of your stay. Thank you again for your constructive feedback. It helps us identify where improvements are needed, and we do hope you might consider staying with us again in the future so we can provide a smoother and more enjoyable experience. Warm Regards, Mercure Chester.

Omar M. Families - 2/7/2026 Confirmed reviews ALL

Well located, comfortable, reasonably priced. Dog friendly and our dog loved the grounds. Breakfast could be better. But what was on offer is ok.

Dear Omar, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel well located, comfortable, and reasonably priced, and that you appreciated our dog-friendly approach — it’s great to know your dog enjoyed the grounds too. We also appreciate your comments regarding breakfast. While we’re glad you found the selection acceptable, your feedback has been noted and shared with the team as we continue to look for ways to improve the breakfast experience. Thank you again for your review, and we hope to welcome you and your dog back again in the future. Warm Regards, Mercure Chester.

Sonja W. Families - 2/7/2026 Confirmed reviews ALL

We have stayed with murcure 3 times this year and honestly it’s because of the staff we were made to feel very welcome any problems they handled it swiftly…. Johnson at breakfast was lovely & Ernest and his family were also friendly another lady to mention was Silvia she was always smiling….. we will definitely revisit and recommend to friends

Dear Sonja, Thank you so much for taking the time to share such lovely feedback. We’re absolutely delighted to hear that you’ve chosen to stay with us multiple times this year and that our staff are the main reason for your return — that truly means a great deal to us. It’s wonderful to know that you felt so welcome and that any issues were handled swiftly and professionally. We’re especially grateful for your kind mentions of Johnson at breakfast, Ernest and his family, and Silvia. We’ll be sure to pass on your praise to them all — they’ll be thrilled to know the positive impression they’ve made. Thank you again for your loyalty, your recommendation to friends, and your kind words. We very much look forward to welcoming you back again on your next visit. Warm Regards, Mercure Chester.

Rooms need renovating

aristochic 2/4/2026 TripAdvisor review

The rooms need renovating badly - chipped skirting boards, dirty black pipes in bathroom, damaged bedside cabinet and ripped pillow cases. The room was on a corridor leading to the fitness center, and there was constant noise from people going that way. Staff were very pleasant. Good location and parking.

Dear Guest, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that the condition of your room and the noise from the nearby fitness centre affected your stay. Your comments regarding the maintenance issues — including the skirting boards, bathroom fittings, furnishings, and linen — have been noted and shared with our management and maintenance teams, as this is certainly not the standard we aim to provide. We do appreciate your kind words about our staff, and we’re pleased to hear you found them pleasant and helpful throughout your visit. We’re also glad our location and parking were convenient for you. Thank you again for your honest feedback. It helps us identify areas where improvements are needed, and we hope to have the opportunity to provide you with a much improved experience in the future. Warm Regards, Mercure Chester.

A very nice 2 for stay

Emma S 2/4/2026 TripAdvisor review

Having stayed 2 nights here we have nothing but praise. Upon arriving we checked into our room which had an unpleasant odour we went to reception and were quickly upgraded with no issue at all and the double room we had was lovely. Very clean with a comfortable bed everything we needed for a two.night stay. We used the health club for a swim and jacuzzi which was lovely and clean and the pool was so warm which is always a bonus. We had a couple of drinks in the bar which was also nice albeit a bit pricy but you are in a hotel. Breakfast was buffet style and there was so much choice and all good quality. The staff of the hotel are very kind, helpful and friendly. All in all a very nice stay and the hotel is perfectly placed for the city centre and Chester Zoo. Would have no.issues with staying here again 😀

Dear Guest, Thank you so much for your lovely review and for sharing your experience with us. We’re delighted to hear that, despite the initial room issue, our reception team were able to resolve it quickly and that you enjoyed your upgraded room. It’s great to know you found the room clean and comfortable, made the most of our health club facilities, and enjoyed the warm pool and jacuzzi — always a guest favourite! We’re also pleased you enjoyed the breakfast selection and found our location convenient for both the city centre and Chester Zoo. Your kind words about our staff truly mean a lot to us, and we’ll be sure to pass them on to the team. Thank you again for choosing to stay with us — we’d be very happy to welcome you back in the future 😀 Warm Regards, Mercure Chester.

In partnership with TripAdvisor