Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 647 reviews

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  647 reviews

TripAdvisor Rating  3.6/5  2,722 reviews

No comment

Customer review rating 2.0/5

Andrew Couples - Confirmed reviews ALL

We had a bad experience as it was 5 degrees overnight and we had no heating. We told reception and was offered a dismal 20% discount which we accepted because we just wanted to leave. Breakfast was poor and the staff at breakfast just didn’t seem to want to be there. Also the fan in the bathroom didn’t work so everything got steamed up. On a positive note the staff on reception and behind the bar were very good.

Dear Andrew, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. I will be picking up with the team regarding your comments as we usually get great comments about our team, but on this occasion it would seem we have let you down. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Chester

Chaotic service on reception, "free parking" not 100% free, misleading meal plan, and swimming pool closed. Building old and tir

TripAdvisor rating 2.0/5

goldeneagle69 Couples - TripAdvisor review

Very disappointed with the hotel and staff. The reception staff all told us different things and none of them seemed to know exactly how the hotel was run. We originally booked for just one night, but added on the night before to avoid the Easter traffic. On arrival, the first receptionist told us we would have to change room after the first night and was really off about it. In the confusion, he told us to enter our car registration. As it was a hire car, and with what was going on, I entered 1 digit incorrectly. The following morning, we packed up all our belongings and went to reception to check out. The lady asked us why we were doing this as we could just stay in the same room. She kept apologising for the previous receptionist. She said that we could go back to the room and asked us to pay for the second night. We said that we had booked for an evening meal and breakfast. She told us that this had all been added and we paid. There was no need to reenter the car registration as it had been done the day before. During the day it dawned on me that I had made a mistake with the car registration. When we got back to the hotel I told yet another receptionist. She couldn't have cared less. We were told to enter the new registration and if we got a fine it would be our own fault. Charming. I then had to track down the management company to tell them of the mistake. Just got to wait and see what happens. The meal plan is very misleading. We were told we could have anything with an "s" on it and have 3 courses. It was only at the end that we were told we only got £25 off for each person. Not exactly "included" in the price! We also wanted to use the pool, but because of a baby being allowed to swim without a nappy / swimsuit, the water had become contaminated with faeces. Lovely. The building itself is tired and in poor condition. The floors creek, the walls are lined with painted corrugated sheets, the doors are all scratched, the heated towel rails are freezing cold, and the shower pressure is low. Avoid. Definitely not worth the money.

Well located

Customer review rating 4.5/5

Howard T. Couples - Confirmed reviews ALL

Really enjoyable stay with excellent service

Dear Howard T., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The mercure in the near future. Yours sincerely, Team Chester

Good

TripAdvisor rating 4.0/5

Paula B TripAdvisor review

Warm welcome from reception, room clean, breakfast great, staff friendly, unfortunately had find a member of staff to get served at the bar on more than one occasion, evening meal disappointing had a voucher for two courses for £22 only a small selection of items actually available on the deal so be aware, overall good stay

Customer review rating 3.5/5

Emily Families - Confirmed reviews ALL

We enjoy the hotel as we have stayed previously. I only have a few comments, first think it would be nice to have something in the room with information on timings. I think is it possible to have smaller tvs in the room with maybe a built in dvd player.

Dear Emily T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Chester

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Other web-users rate our hotel

  • 676 reviews 9.4/10 Location
  • 1,612 reviews 6/10 Room
  • 1,715 reviews 8.7/10 Service
  • 20 reviews 6.3/10 WiFi
  • 772 reviews 5.6/10 Comfort
  • 658 reviews 8.6/10 Breakfast
  • 658 reviews 6.9/10 Cleanliness
  • 658 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.