Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 649 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  649 reviews

TripAdvisor Rating  3.5/5  2,696 reviews

Stay away!

TripAdvisor rating 1.0/5

David S Couples - TripAdvisor review

The hotel is in need of a major make over, the worst hotel I’ve stayed in, extremely noisy, the shower wasn’t working and overall very grubby. When you pay over £300 for the stay (2 nights), you would expect everything to work. Reported it to reception, we were told the maintenance man was not in. There was large chimney (ducting) directly outside our window, not sure what it’s used for? There was a constant banging noise (like a door being slammed) every few seconds. This is the part I don’t get, we spoke to the reception about our concerns and because we booked it through booking.com they couldn’t do anything about what was reported. My advice is to stay well clear of this run down establishment.

Wouldn't stay here again.

TripAdvisor rating 3.0/5

David L TripAdvisor review

So, booked this for my wife and me for our ruby wedding anniversary, this was a comedy dining evening including an overnight stay plus an extra night. This is a big hotel with at least 300 rooms spread over two floors, I am disabled and did not mention this when booking as I try not to dwell on my disability and having to use walking aids, in this case my walking stick, I just assumed that a hotel of this size would have a lift, it didn't, although it does have a disabled toilet downstairs? So had two flights of stairs to get up and down, not easy but did it. The bar, as expected, is quite expensive which ok, fine, but when ordering a Martel brandy at over five pound a shot, one would expect that between the two bars they would posses at least a basic brandy glass? no, a tumbler or a wine glass. Not a snob by any means but when one is paying these sort of prices. The rooms are nice with hair dryer iron etc, and the staff are friendly enough but for a hotel of this size in Chester, sorry, but not what it is all cracked up to be and would not stay again.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

One of the most regrettable hotel stays I have had in a long time. First at the check in, I had to ask for my bill to be checked twice as the amount nearly paid was over 40 pounds higher than my email confirmation. Even after showing the email confirmation, I was told that's possibly for my set menu that was clearly included in my email confirmation. Restaurant The bill sorted, I was told to book our included meal in the restaurant, where we were told that they cannot accommodate us due to busy evening. Afterwards, they did fit us in at the time requested. I was sent numerous follow up after the booking was made, not one of those asking me to request a restaurant booking. The menu on the hotel website looked really nice hence we booked a 3 course meal at the booking time. Oh how wrong we were to do that. And I believe quite misleading advertising to include an outdated menu on your website. The menu we were given was brief and only pizzas, cod and chips, ceasar salad and Quorn were included from the main course. Really? You call yourself a brasserie and offer this menu to your customers. The room itself was dates, heater in the bathroom peeling, and net curtains that haven't been washed in a while. That would not be an issue as there were comfy beds and nice room temperature though. And we would enjoy the room if it was not being right over the restaurant/ venue hall with music playing until midnight!!! Then of course chairs moving and more noise lasting longer. You really should warn potential customers about the noise issues and your parties lasting well over midnight so families with small children can make an informed choice whether to take that level of noise. Swimming pool was great too, apart from the fact that we were not informed about swimming classes taking place next day, even though we specifically asked if we can use the pool in the morning. Try explaining tho the 4 year old why she can't go to the blocked part on Sunday morning. However, the praise should be given to your staff who were incredible and allergy awareness definitely best I have seen. Other than that, never again and definitely would recommend friends and family to stay well away, too.

Dear Maria, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

Need’s revamping!

Customer review rating 1.5/5

Mrs T. Families - Confirmed reviews ALL

We booked 2 family rooms as we have 3 children under the age of 18. They were located on different floors of the hotel. The reception area and bar are nice and welcoming but the rooms need a total revamp. Very tired looking and not the cleanest.

substandard

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Poor bar service, room not clean, bed and linen poor quality, radiator in room barely working, extremely noisy neighbours (obviously not hotel fault).

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Other web-users rate our hotel

  • 648 reviews 9.5/10 Location
  • 1,544 reviews 5.9/10 Room
  • 1,659 reviews 8.9/10 Service
  • 19 reviews 5/10 WiFi
  • 749 reviews 5.7/10 Comfort
  • 647 reviews 8.8/10 Breakfast
  • 645 reviews 6.5/10 Cleanliness
  • 506 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.