Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 701 reviews

Mercure Chester Abbots Well Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  701 reviews

TripAdvisor Rating  3.5/5  2,620 reviews

Could do better

TripAdvisor rating 2.0/5

N0thingventured TripAdvisor review

Visited here, with spouse and another see family. Staff are very friendly and helpful, however this hotel is dated and feels as though its on its last legs. We all had ordinary rooms which wee basic and smelt of mould and were on the cool side. Trying to turn up radiator was ineffective. Room adequate, but note that the bath is rather high, which could prove difficult if you have mobility problems, shower mediocre. Nice fluffy towels. No biscuits and very small selection of tea and coffee. No spare pillows or blankets, bed on the hard side. Not enough power points, however reception Provided an extension lead which was acceptable. Food Breakfast was not bad, good selection and hot breakfast. Dinner was mediocre, with a 10 percent tip added for good measure We challenged this and got it refunded.

Needs fully modernising to make it a good hotel.

TripAdvisor rating 3.0/5

ChristopherG1141 TripAdvisor review

In need of a full revamp. Hotel was cold in the halls and bar area. Classic room "upgraded" to a privilege room.....dated room - poor shower to which i have 2 better at home, radiator needed bleeding to allow it to work. Only one premium lager on all weekend which was Stella, Singh not available. Pool area - glad used on the Friday pm as only a couple of people in, however swimming lessons did take place which are not the best to help you relax. Breakfast was not too bad even with high number of people in the restaurant. Good note is that parking is free. i have stayed at better Mercure (one a Bridgwater is far better)

Customer review rating 3.0/5

Anne T. Families - Confirmed reviews ALL

Not brilliant, changes to room promised before trip not carried out, after long drive we couldn't be bothered to challenge this. Restaurant awful, we gave up on a dessert after sitting at the table for ages without our finished plates being cleared. WiFi kept disappearing.

Hi Anne, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel and for telling us what could have been improved. . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Having spoken with our reception manager we believed that we had allocated the correct room type following your request. I am sorry that this was not the case. Thank you for your feedback regarding the service you received in the restaurant. We have been receiving positive feedback recently so I am very sorry indeed that this was not your experience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team


TripAdvisor rating 1.0/5

VintageClaret Couples - TripAdvisor review

Absolute disaster of hotel management. Looking forward to a nice relaxing Christmas break but was left devasted with our yet to be Christmas, absolutely ruined by a inexplicable cancellation of the Christmas Day lunch of which we had paid a £75 deposit, total £150, added extra. Prior to booking our 3 night Christmas stay 24, 25, and 26 December, I made the booking after being assured that Christmas Day Lunch was available to hotel and non resident guests. We just wanted a relaxing Christmas Day in a nice hotel with a lovely Christmas Day lunch followed by a relaxing evening in the hotel. Deposits were paid, the Christmas Day lunch menu was sent to us and we were so looking forward to Christmas at this hotel. Fast forward 4 weeks to yesterday when I received a standard blunt email stating that the Christmas Day lunch was now cancelled! The email gave me alternative links to nearby restaurants who would accommodate us both for Christmas Day lunch. We tried them all and not surprisingly all fully booked given it was less than 4 weeks to Christmas. Rang all over Chester and all fully booked. Makes you really wonder that if every restaurant within 2 miles of the Mercure Hotel are fully booked on Christmas Day, why is isn't the Mercure? I was given the excuse by the management of Mercure that they did not have the numbers to justify a lunch service. Every single restaurant nearby has been fully booked for weeks. Again, the Mercure management had not even bothered to check if the restaurants they were recommending were available. The only conclusion I can draw is the hotel is not fit for purpose with a totally inept management with no regard for its clients. Booking now cancelled. Avoid this hotel at costs

Hi VintageClaret, I am sorry that we have disappointed you on this occasion. Unfortunately we have not reached the required numbers to make Christmas day lunch viable and therefore have taken the decision to cancel. We have done this with the best of intentions, with sufficient notice to ensure that alternative arrangements could be made. I understand that you are disappointed and hope that you are able to find an alternative option. Typically the hotel is used over the Christmas break as a base for guests visiting family locally, I am sorry that this was not your plan and therefore we have left you disappointed. I really hope that you find an alternative to your plans and that we can welcome you back in the future to restore your faith in us. Regards, Richard General Manager

Great stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great location by the Park & Ride, nice clean hotel, very friendly and accommodating staff. Breakfast hot fresh & delicious.

Hi Sadie, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 645 reviews 9.2/10 Location
  • 1,636 reviews 5.5/10 Room
  • 1,522 reviews 8.6/10 Service
  • 22 reviews 5.6/10 WiFi
  • 751 reviews 5.4/10 Comfort
  • 713 reviews 5.5/10 Cleanliness
  • 650 reviews 8.4/10 Breakfast
  • 637 reviews 5.6/10 Food

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