Customer review rating 3.9/5 5,440 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Discounted tickets available for Chester Zoo
Wedding facilities capable of accommodating 200 guests
Check-in from 15h00
Check out up to 11h00
CH3 5QL chester
Contact email :email@example.com
Check-in from 15h00
Check out up to 11h00
All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.
Compact room with one double bed
Classic room with 1 double bed
Classic room with 2 single beds
Classic family room for 2 adults and 1 child
Classic family room for 2 adults and 2 children
Privilege room with 1 double bed
Classic accessible room with 1 double bed
Number of meeting rooms: 8
Maximum size: 122 m²
Maximum capacity: 100 people
Maximum banquet capacity: 90 people
100% genuine reviews from our guestsFind out more
Malc Couples - 21/07/2021 Confirmed reviews ALL
Rather disappointing stay. Hotel has only recently reopened and perhaps that is done excuse. Though staff pleasant there was a queue at reception . Restaurant was inefficient and food satisfactory but not special. No room cleaning service despite requesting it.
delboy264 21/07/2021 TripAdvisor review
I wasn't impressed with the standard of the suite we stayed in however I found the majority of the staff to be excellent. Wasn't supplied with complimentary slippers, robe or newspaper as stated. Found bathroom to be very disappointing and had several other small issues throughout our stay. The stay just didn't live up to my expectations and unfortunately it's unlikely that I would return.
J H. Couples - 20/07/2021 Confirmed reviews ALL
Regretfully our 2 day stay was one of the worst experiences we have ever had staying in a hotel. The operation of the hotel bar and the dining room on the first night was a total shambles. It took 3 hours for us to eat dinner on the first evening. It was the same for everyone eating that night. One resident waited over 90 minutes for their first course and another 3 hours for the main course. The service on the second night was much better, but the bar service continued to be awful. Regretfully we also had a problem with the toilet in our bathroom, although fixed twice, was still not working when we left. All in all a very bad experience. Total lack of training for staff and management no where to be seen.
Misleading, missing simple things
Anonymous Couples - 20/07/2021 Confirmed reviews ALL
Called up before hand and mentioned we wanted to book the jacuzzi, was booked in only to be told on arrival that the jacuzzi is closed and we could only go In the pool. That evening we went for a drink and snack in the bar. The bottled soft drink was warm, we were not offered condiments and left to our own evicted so couldn’t ask for some and there was no air con or fans on making the room to warm. We then went to go for a walk in the “landscaped 2 acre garden” which was part of the reason we chose this hotel but we could only find a small section at the back of the hotel we could walk through. We asked reception for some Breakfast tea was given one and then the guy started walking off when we said we need another he stated “ I haven’t got any” in a dismissive tone. Finally, the tv in the room didn’t work until we did some DIY on the aerial cable to fix it. The dust on the back of the tv was a clear sign no one had checked.
Run down and uncomfortable
Lb Friends - 20/07/2021 Confirmed reviews ALL
I booked two rooms. A twin and a family. From the pictures the family should have had a sofa bed and bigger sq ft. It did not, it was exactly the same as the twin but with a single and double bed instead. Both were run down and dirty. ALL of the floorboards creaked loudly throughout the hotel. The twin did not have air con (the other room did) it only had a tower fan that only operated for 2hrs at a time. Not good for hottest weekend of the year. Also the shower in the twin room trickled out water only. Rooms were outdated and worn. Seemed dirty. Holes in ceilings etc. Awful for the money. Didn't sleep at all on the first night (This is not an exaggeration. I am serious) the pillows were lumpy and uncomfortable. Wouldn't stay again if the hotel paid us for the room. Staff require more training. One bar staff offered us a cocktail menu which never came and when we enquired with someone else we were told there was no such thing as a cocktail menu. Wierd. Breakfast staff were a disaster but I've spent longer than I'd like writing this review. Overall the hotel has nothing good to say about it sadly.
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