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Mercure Chester Abbots Well Hotel 4 stars

Customer review rating 3.9/5 5,663 reviews

ALLSAFE approved hotel

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Mercure Chester Abbots Well Hotel
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • CHESTER :  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,663 reviews

TripAdvisor Rating 3.5/5

2,233 reviews

Pòor dining experience

TripAdvisor rating 3.0/5

Wanderer148545 16/09/2021 TripAdvisor review

Hotel clean but the dining experience a disaster with meals only being offered to customers on dinner bead and breakfast packages.We were told that we could only have a burger or pizza in the bar..Will never stay there again

Good morning, Thank you for taking the time and trouble to put your feedback onto the TripAdvisor. My team and I are so sorry your stay with us wasn't perfect I will of course follow up with the team regards your feedback. Once again please accept my sincere apologies Kind regards Mark
Customer review rating 4.0/5

Robin A. H. Families - 15/09/2021 Confirmed reviews ALL

We enjoyed our stay - breakfast could be done better - room/bar both good. All staff excellent & helpful.

Dear Robin H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Really nice short breaki

Customer review rating 4.5/5

James Couples - 14/09/2021 Confirmed reviews ALL

Great location, facilities good for the price, breakfast nice and staff really helpful and friendly. Thanks for the prosecco on arrival for my partners birthday.

Dear James B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark
Customer review rating 4.0/5

Helen Couples - 14/09/2021 Confirmed reviews ALL

Staff where all helpful and friendly in every department. Food was really nice. Great value for money.

Dear Helen C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Good stay

Customer review rating 4.0/5

Sarah Couples - 14/09/2021 Confirmed reviews ALL

We had a lovely stay here the food was very good and use of the health club facilities was also great, hotel is not far from the city centre so good location the only let down was the cleanliness of the hotel and needed a good clean.

Dear Sarah C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Terrible Stay

Customer review rating 0.5/5

Kally Couples - 14/09/2021 Confirmed reviews ALL

I booked this hotel for my partners birthday it was nothing like the photos on the website. There's a terrible sewerage smell running through the corridors and our room. The room was dirty chair broken and fan was not working. Never slept all night. Breakfast was poor trays empty with a sewerage smell coming in from the gardens. Gardens required serious attention again nothing like the pictures. We couldn't move as all rooms were taken.

Dear Kally D., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark

Handy location for accessing North Wales area.

TripAdvisor rating 3.0/5

garybO7434WE 14/09/2021 TripAdvisor review

Spacious room, with comfortable bed and friendly staff. Parking simple and sufficient. Surprising amount of road noise in the room, even with windows closed. Restaurant menu very limited and disappointing, so ate elsewhere.

Good morning, Gary first of all thank you for your feedback and secondly the team and I are sorry it wasn't a perfect stay however we really do hope to see you again in the future Kind regards Mark

Second visit

Customer review rating 3.0/5

Mrs W. Couples - 13/09/2021 Confirmed reviews ALL

Stayed 3 nights, dinner bed and breakfast. Good location. Bed, bedding and towels very good. Cleaners do a good job considering the wear and tear on the bedroom, very old dated furniture. Reception staff excellent. Restaurant staff very polite and efficient. Breakfast average, evening meals first class, plenty of choice, and good quality food and presentation. Big problem with key card being cancelled every time we left the room, not connected to mobile phone proximity. Manager visible and smart.

Dear Michael W., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark

Wonderful venue for a wedding!

Customer review rating 3.5/5

Anonymous Friends - 13/09/2021 Confirmed reviews ALL

We stayed one night as wedding guests. The wedding was amazing and we were looked after so well! Room was clean and spacious but the air con unit was outside our window and it was too warm to close the windows so didn’t get much sleep. We really enjoyed our stay but the breakfast let the hotel down. No one to help serve, had to go looking for someone for fresh eggs, bacon and hash browns - no bread at the toaster! What we did have to eat was lovely but staff being about to help and replenish the food is so important!!

Dear Bernadette K., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Disappointed

Customer review rating 1.5/5

Andy Couples - 12/09/2021 Confirmed reviews ALL

The hotel desperately needed refurbishment and seemed unchanged since the 1970’s . Our shower didn’t work and we made repeated attempts to have it resolved with reception . The room doors were so heavy every time anyone left a room it woke up every other room . On the plus side it had air con and a large bed .

Dear Andy C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark

Really good stay

Customer review rating 4.0/5

Geraldine Couples - 12/09/2021 Confirmed reviews ALL

My partner and I had a weekend away for his 40th birthday, 2 years late due to COVID and our first without children & our eldest is 10. It was a great weekend, really clean hotel with great breakfast included in our stay. We enjoyed use of the gym, pool & Jacuzzi and the bar, although we felt that a bit more atmosphere would have been nice in there. The staff were really friendly and helpful.

Dear Geraldine C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark
Customer review rating 5.0/5

Kevin B. Families - 12/09/2021 Confirmed reviews ALL

Cheerful helpful staff

Dear Kevin B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Just a place to stay. Unfortunately

Customer review rating 3.0/5

Gfer Families - 11/09/2021 Confirmed reviews ALL

I’m afraid to say the hotel is looking really tired on the inside, the paint work was coming off the ceiling in the room, there was stains on the ceiling, we had booked a family room only to find there was no lift to the floor we were put on so having to carry a push chair up 2-3 flights of stairs wasn’t great.

Dear Gordon C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark

Great Stay

Customer review rating 4.5/5

Ian W. Couples - 11/09/2021 Confirmed reviews ALL

My wife and I had a 3 night, dinner bed and breakfast package. Our room was spacious and clean, and in a reasonable decorative order. The shower room was clean and adequate. Meals were great, especially the breakfast. Staff were fairly young but quite professional, friendly and helpful. I would definitely stay again if I am in the area.

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Menu mix up!

Customer review rating 3.5/5

D.g.t. Couples - 10/09/2021 Confirmed reviews ALL

On the whole we enjoyed our stay. The hotel is in need of a re-furb and some ongoing staff training is still needed. We had the secret escapes deal which meant we had £22 p.p towards our meals, but these became complicated because of the use of separate menus for certain meals and days, on one night we had 3 separate menus presented to us!? Tip put the money to the main menu, more choice better food. Sundays the resteraunt is closed so we had our meal in the bar, obviously no proper chef, my wife’s meal was very poor, looked like ready meal with under done veg. Hotel well positioned for park and ridge into Chester, and fortunately the weather was with us!

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Great stay good location

Customer review rating 5.0/5

Trevor Couples - 10/09/2021 Confirmed reviews ALL

We was there for one night everything was great the staff were brilliant and friendly the room was spot on no complaints at all would use again

Dear Trevor B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Good location - not the best stay

Customer review rating 2.0/5

Jack Couples - 10/09/2021 Confirmed reviews ALL

Booked this hotel as it had leisure facilities which seemed appealing and it didn’t disappoint in this aspect. Overall the rooms were dated, curtains ripped, wall paper coming off the walls, creeky floor board, poor water pressure, no air conditioning the list goes on. The temperature during our stay was very hot and we were unable to sleep for a number hours to due to extreme heat - felt like sleeping in a sauna.

Dear Jack L., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark

Good location

Customer review rating 4.0/5

David Couples - 10/09/2021 Confirmed reviews ALL

Ok

Dear Robert U., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Slightly disappointed with room service

Customer review rating 3.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

Overall our stay was very good. It was obviously our first vacation since the pandemic so we very pleased to see all covid guidelines were being followed and felt quite safe.

Dear Maureen G., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Don’t stay here it’s terrible

TripAdvisor rating 1.0/5

opkarsihra 07/09/2021 TripAdvisor review

Disgusting and very disappointing Better off staying in a travel lodge! The rooms and decor is so dated and the restaurant was not very appetising to be honest don’t waste your money staying here much better alternatives in the area. We ended up changing and staying at the Holiday Inn which was great!

Good morning, my team and I are so sorry your stay at the hotel wasn't great. Kind regards Mark

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