Mercure Wetherby Hotel

Had a nice stay at the Mercure Hotel, staff are very polite and pleasant we were happy with the room but could do with updating Windows and bathroom its a few minutes walk to the lovely town centre restaurants shops and delicious fish & chip shop and bus station

Requested a room on the ground floor which was confirmed when checking in but was still given a room accessed by two small flights of stairs. The room was dated, wall paper peeling off, scuff marks on all furniture and bathroom filthy ( see pics of mould on ceiling, in the shower, random hair and dirt on the floor ). I showed the photos to concierge in the morning when checking out and other than asking about the mould on the ceiling he said nothing; literally not a word. The room cost £70 odd plus I had to pay an additional charge for having two dogs as it would required additional cleaning… ironic

Rubbish dirty and un-pleasant place. Will never return under. any circumstances. Staff and breakfast OK. The building itself is simply disgusting much unloved and outside the entrance door the rubbish bin was just overflowing with rubbish. WHAT a welcome! Like that for our entire stay.

Just stayed at this wonderful hotel and I say wonderful because the staff are fantastic. Although the rooms are a little tired, the staff are the most amazing people who go out of their way, for you to have a great stay. From the cleaners, to the managers, nothing is too much trouble. I’d especially like to highlight how professional, hard working and kind the restaurant staff are. At breakfast there was such a happy team to greet you and nothing was too much trouble… so lovely and helpful, from the wonderful chef to the waiting staff, they bend over backwards for you to have a great start to your day. Would definitely stay again and I look forward to it. A big thanks to all the breakfast room staff from the omelette and pastry ladies.

I stayed for two nights - staff were very welcoming and helpful, and room was comfortable and clean. Snacks in the bar, and breakfast, were extensive and well prepared. The building itself could perhaps benefit from some redecoration etc, but it has been a difficult couple of years for the hospitality industry! Thanks to all the staff team - I would certainly use the hotel again.