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Mercure Wetherby Hotel 3 gwiazdki

Ocena klientów 3.8/5 Liczba opinii: 3 577

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Mercure Wetherby Hotel
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+ 15 Usługi

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • 12 fully-equipped meeting rooms and conferences

  • Wedding facilities capable of accommodating 120 guests

  • Located just eight miles from Leeds Bradford Airport

  • Afternoon tea is available from The Lounge bar

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Concierge
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 12
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Wetherby Hotel

Leeds Road
LS22 5HE wetherby
wielka brytania

Tel: +4401937862918

Faks: (+)01612342819

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • WETHERBY BUS STATION :  WETHERBY BUS STA

  • Samolotem

    LEEDS BRADFORD W 24,14km / 15 mil

  • Pociągiem

    HARROGATE W 14,8km / 9,2 mil

Pozycja GPS:53.924269, -1.386573

Nasze pokoje

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. We have interconnecting rooms for families and cots for our youngest guests. We have interconnecting rooms for families and cots for our youngest guests.

Classic room with 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 19 / 205 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 22 / 237 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 Double bed and 1 sofa bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 0 / 0 sq ft
Pokoje

Nasze restauracje i bary

THE BRASSERIE

Rodzaj serwowanej kuchni: Międzynarodowa

The hotel's friendly, professional team make sure dishes from The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

BAR

The Bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela
Lunch

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 12

  • Maks. rozmiar: 131 m²

  • Maks. pojemność: 150 osoby

  • Maks. liczba uczestników bankietu: 120 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Wetherby Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.8/5

Liczba opinii: 3 577

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 1 086

Excellent COVID safe stay

Ocena na stronie TripAdvisor 5.0/5

Tony W 09/11/2020 Opinia zatwierdzona w TripAdvisor

Everything was in place to make this a COVID safe stay. The room had been prepared very well. The staff were really helpful and friendly throughout. The full English breakfasts and evening dinners were of very high quality.

Hi Tony Thanks for taking the time to write this review I am really glad to hear this feedback about your stay. We are working very hard to ensure that our high standards of service are upheld throughout these strange times, so I am glad we have been successful here. It's always a pleasure to have you stay with us, we look forward to the next one! Kind Regards Dylan

poor experience

Ocena na stronie TripAdvisor 2.0/5

Kevin M Business - 31/08/2020 Opinia zatwierdzona w TripAdvisor

Booked the hotel on the accor app on arrival as there was a queue and I didnt do that before hand as I want to check what services they were offering during Covid 19. I was aware many are limited especially the dining offer. The girl on the front desk said I would have to wait up to two hours before I could check in as I had done it through the app. She was not very customer friendly and refused to allow me to occupy a room even though I showed her all the booking details on my ipad. She made no effort to offer any refershments like a coffee or tea so I went back out to my car and sat and waited there. I went back an hour later and she relented and let me check in. She did offer me a free drink then but as I am a Platinum member that should have been automatic. I pointed that out to her and said that didnt apply in that hotel. I suggested she check with the Accor app but she kept saying those benifits didnt apply to some hotels.When I went to the restaurant to eat I was told to sit down and someone would come and take my order. That didnt happen and eventually after 25 minutes I went up to the bar and was told my the same girl it was bar service only and I would have to wait 40 minutes for a burger and chips. I have been staying in several hotels recently and most are managing very well but this one is struggling and I suspect are using very inexperienced staff.

Nice to be back here again, after months of lockdown.

Ocena na stronie TripAdvisor 5.0/5

garybO7434WE 17/07/2020 Opinia zatwierdzona w TripAdvisor

We have stayed here many times before, and the service was as good as ever, despite all the complications of Covid. Still a fabulous place to stay when exploring the Vale of York. So easy to access, and within a few minutes walk of the shops, pubs and restaurants of Wetherby. The bonus was being able to watch the rabbits from a nearby warren on the grass outside our room every day.

Cheshire couple

Ocena na stronie TripAdvisor 3.0/5

marchman1965 Couples - 30/12/2019 Opinia zatwierdzona w TripAdvisor

Room was a double standard room on the ground floor, the room needs decorating and the en.suite could have been cleaner especially the shower screen, which had stains on the glass. The window lock did not close properly so there was a draft coming through.

Unfortunately this hotel has deteriorated

Ocena na stronie TripAdvisor 2.0/5

Heather B Business - 09/12/2019 Opinia zatwierdzona w TripAdvisor

I have stayed in the Mercure many times in the past and have always been satisfied. Unfortunately this was not my experience on this stay. There was a fairly angry discussion taking place at reception when I arrived with another guest complaining about her room. My room was OK but tired. Breakfast proved to be another disappointment. No staff around and only limited choice of food (fruit was watermelon and prunes) and no option to get anything other than fried eggs! Really disappointed

Wouldn't stay again

Ocena na stronie TripAdvisor 2.0/5

jillmountain1956 Couples - 02/11/2019 Opinia zatwierdzona w TripAdvisor

Room was cold, no heating apart from an electric plug in radiator, which did not suffice, bed was uncomfortable as were the pillows, windows were dirty on the outside and full of condensation ,was very disappointed

Not the best visit

Ocena na stronie TripAdvisor 5.0/5

garyjones63 Couples - 14/10/2019 Opinia zatwierdzona w TripAdvisor

We have stayed at this Hotel many times in the past few years without any issues until are recent stay. We arrived at ten past 2 to be told are room was not ready so we had to wait in the bar area. Hotel seemed empty to not sure why there was a delay. The fire alarm went off on 2 occasion, twice around 8am on 2 mornings and once at 9.30pm. As the alarm in the evening stayed on we get dressed and headed for the reception with other guests to be told by the receptionist that we had to evacuate as she could not turn the alarm off. Seconds later we were then told to head back to our rooms, other guests had gone outside in the rain and were not very happy.At dinner the restaurant was closed, i guess due to the lack of numbers in the hotel so we ate in the bar area. I had to send my soup back to the chef as it was stone cold and the fish and chips were not up to the usual high standard we have had on previous visits. The hotel itself is ideal and we will probably return but as for this visit we were not impressed

Needs renovation

Ocena na stronie TripAdvisor 2.0/5

Fatboy686 Family - 10/10/2019 Opinia zatwierdzona w TripAdvisor

Our stay at this hotel was, frankly, disappointing. The place looks like it could do with refurbishment generally, and the room we stayed in, especially the bathroom, needs attention. In the bathroom the toilet seat was broken, and the bathroom was not a nice place to be. Apart from looking dark and dated, some of the floor tiles were cracked, part of the door frame on the inside was missing, the wall tile repair inside the shower itself is shoddy. The mould around outside of the shower cubicle put us off wanting to use the shower at all. Also there was no shower gel or shampoo in either of the rooms. The receptionist was only able to find some shower gel when I asked her. The bed was comfortable, but in our room the windowsill was loose, the TV small, and as I said, the room is generally in need of modernising. Given the price we paid for the rooms (We had booked 2, although I did not look inside the other one) I think we would have got a better room at the Days Inn at Wetherby Services for around half the price. We did not make use of the bar or restaurant, so I can't comment on those. So as I said, a disappointing experience. As our daughter has just moved to Wetherby we expect to be visiting regularly from now on, but will not be using the Mercure again until it has been refurbished. I was waiting to review this hotel here as I have contacted the hotel about these issues to let them respond. But as I have had no reply from them I have decided to post this review.

damp

Ocena na stronie TripAdvisor 3.0/5

_mgpb57 Couples - 23/09/2019 Opinia zatwierdzona w TripAdvisor

there was a musty smell in our room there was mould on the shower ceiling at dinner i ordered a bloody mary prawn cocktail this was tasteless and the so called prawns were in fact shrimp if a chef does not know the difference he is in the wrong profession had a pint of lager in the bar which tasted musty, i did notice the pipes were being flushed the following morning perhaps they need to be done on a more regular basis

Thank you for taking the time to leave your feedback following your recent sat with us, I am sorry that your stay was not an enjoyable one. If you would like to discuss this further with a member of the team, please contact the hotel directly and we will endeavour to help.

Disappointing

Ocena na stronie TripAdvisor 2.0/5

54Maggie Family - 17/09/2019 Opinia zatwierdzona w TripAdvisor

We only staid one night but our room was cold and struggled to get shower to work. Bit old and tired . We did not eat so cannot comment. I was disappointed as it is a Mercure and not a cheaper hotel. Staff were good.

Thank you for your review 54Maggie and I am sorry that your stay with us was not an enjoyable one. I am pleased you found the team to be of good standard however. If you would like to discuss this further please do not hesitate contact the hotel directly and we will endeavour to help.

Good location

Ocena na stronie TripAdvisor 3.0/5

PandD1989 Couples - 27/08/2019 Opinia zatwierdzona w TripAdvisor

The hotel is very conveniently located and in general was just about OK. The room was tired and the bathroom was small, tired, shabby but definitely not chic. The cooked breakfast was very greasy and other items had been left out a long time without being refreshed. We did not feel the hotel experience was anywhere near as good as other Mercure/Accor hotels we have stayed in.

Thank you PandD for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Very convenient stay

Ocena na stronie TripAdvisor 5.0/5

SLCBoyd Family - 01/07/2019 Opinia zatwierdzona w TripAdvisor

Well located hotel with clean and bright rooms, helpful staff. Delicious breakfast with great selection of food. Reception was efficient and was expecting us which is always reassuring. Happy to recommend.

We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

race day

Ocena na stronie TripAdvisor 3.0/5

shirlyg2017 Couples - 03/06/2019 Opinia zatwierdzona w TripAdvisor

very average stay, only one night, booked early check-in but still had to wait, never replaced tea/coffee for morning, bag of rubbish was in corridor for nearly 24 hrs, only getting picked up in the morning. breakfast could do with being a lot hotter

Thank you for taking the time to leave your review, your comments will be reviewed by both the housekeeping team and the Kitchen team, we welcome constructive feedback from all of our guests.

Poorly managed, tired hotel

Ocena na stronie TripAdvisor 3.0/5

Mike J Solo travel - 01/06/2019 Opinia zatwierdzona w TripAdvisor

On arrival every guest was being told that rooms were not ready. The receptionist was doing her best, but the whole thing was unproffessional - I was greated with "Sorry, you're room isn't ready, is that OK" and she seemed surprised when I said "no". In the morning the fire alarm went off (no fault of the hotel - it was some idiot guest smoking in their room), but the evacuation was complete chaos with staff having no idea what to do. Breakfast was OK, but for the price you pay it should be a lot better - it's the same as you get at Travel Lodge for half the price. Overall the hotel is tired and needs decorating, but the room was clean and the bed comfortable. Staff need the support of managment on a busy Bank Holiday weekend. If you can get a cheap deal and are not staying long, there are not many other options in Wetherby, so this is an OK place to stay the night.

Thank you for your review Mike J, I am sorry your recent stay with us was not to your expectation. The team in Wetherby work exceptionally hard to provide the best customer experience possible. I am aware of the incident in relation to the fire alarm, the team do receive training on how to deal with such things and following the event on bank holiday Monday to the process was reviewed and the team debriefed. At the time of your stay, there were 2 Managers on duty, there is a Guest Care Manager available for all guests 24hrs per day every day. I appreciate your feedback and hopefully, we can welcome you back to the hotel in the near future.

Convenient place to stay

Ocena na stronie TripAdvisor 4.0/5

Sue C Couples - 09/04/2019 Opinia zatwierdzona w TripAdvisor

This is a good place to stay overnight or for a few nights both in its position and the fact they allow dogs. This is the second time we have started here and will be back Staff extremely friendly and helpful The only down side would be the limited tea and milk available in room though were able to get replenishments easily from the front desk free

Thank you Sue C for leaving your review, very happy to hear that you enjoy your recent stay with us. Look forward to welcoming you back very soon.

Great Value

Ocena na stronie TripAdvisor 4.0/5

Trip38970816807 Couples - 25/02/2019 Opinia zatwierdzona w TripAdvisor

Hotel a little tired but everything was clean and tidy , vey well placed for visiting York and Harrogate and close enough if you want to walk into Wetherby where we found several good restaurants and pubs

Thank you for your review Trip38970816807, I do hope we can welcome you back to the hotel in very near future. kind regards

Mercure Wetherby

Ocena na stronie TripAdvisor 4.0/5

Sightseer63899622960 Business - 06/02/2019 Opinia zatwierdzona w TripAdvisor

The room was in need of a little redecoration and a little dated. Bathroom was dated and in need if refurbishment. Overall, the hotel is in need of a total makeover. However, ideally situated for my purposes.

Thank you Sighseer63899622960 for leaving your review, we are pleased you found the hotel well located for your needs, we hope to see you again soon. kind regards

Good choice for business traveller

Ocena na stronie TripAdvisor 4.0/5

Trip06522630800 Business - 14/12/2018 Opinia zatwierdzona w TripAdvisor

Only stayed the one night and arrived late so didn't really get to experience in full but good value for money, helpful staff and a very clean and restful stay. Would recommend the location for anybody working along the A1 corridor and into North Yorkshire - very conveniently locatedthank you!

Christmas Shopping Trip to Yorkshire

Ocena na stronie TripAdvisor 3.0/5

denjanepreston Couples - 28/11/2018 Opinia zatwierdzona w TripAdvisor

Hotel is rated 3* and assumed it would be like Premier Inn, The building is circa 1970s with an air of Cross Roads Motel from the outside. The interior would suit reflecting that era but instead is a strange mix of 80s and 90s. It is highly dated. Reception was quick and friendly, we had no problem registering our vehicle to void parking charges. The room 1010 was spacious but the decor is horrid with strange gloss painted walls and shabby furniture. It appeared to have been cleaned well and the bed was large and comfortable. There were broken tiles near the shower door entrance which had obviously been there for some time with some grout or sealant added as a poor repair. We thought this dangerous and not good for health and hygiene. Hotel was very quiet first night Sunday, we were the only couple booked in for a meal so could not eat in the restaurant. We ate our meal in the bar area with a TV on and the tables covered in leaflets warning non residents to spend £15 or face parking charges. Not relaxing at all and glad to retreat to our room. Starters were Prawn Cocktails (£7.50) (supposed to contain King Prawns) but were small watery prawns that had been defrosted. Main course not good, opted for fish platter (14.50?) which was battered calamari, fish and breaded scampi with some garlic dip, no vegetables or sides or salad, quite odd and very greasy. Would not recommend but the bar man/manager was very friendly and helpful, gin and tonic was the best part of the meal. Ate out the second evening. We were booked in for two nights and slightly fearing breakfast the next day. As not many in the hotel was cooked to order and was actually very tasty. Only poor component was the coffee from the machine. Both nights good peaceful sleep and breakfast on second day was self service hot plate but still good. Wetherby is a small but pleasant town with lots of independent shops and a short walk away. The staff at this hotel are lovely and they are the saving grace here. The entire place needs a complete re-furbish, it is reasonably priced and probably best suited to business travel and conference attendees as well located for meetings.We usually stay in York 4* so did not expect huge things but have also stayed at Premier Inns which are similarly priced, much more modern and have Costa coffee. Food available for evening meals is much better than at Mercure Wetherby. Staff are fab though and deserve a better environment.

Another great stay

Ocena na stronie TripAdvisor 5.0/5

garyjones63 Couples - 28/10/2018 Opinia zatwierdzona w TripAdvisor

We have stayed at this hotel on many occasions, and as with all the previous visits we were not disappointed. Staff all friendly and helpful, food first class. location perfect with Wetherby only a 5 minute walk from hotel. Looking forward to our next visit

Najnowsze opinie: 20

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