Mercure Wetherby Hotel

Mercure Wetherby Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 601 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 12 fully-equipped meeting rooms and conferences

  • Wedding facilities capable of accommodating 120 guests

  • Located just eight miles from Leeds Bradford Airport

  • Afternoon tea is available from The Lounge bar

ALLSAFE approved hotel

Hotel location

Mercure Wetherby Hotel

Leeds Road
LS22 5HE WETHERBY
United Kingdom

  • WETHERBY BUS STATION:  WETHERBY BUS STA

  • By plane

    LEEDS BRADFORD At 24.14km / 15 miles

  • By train

    HARROGATE At 14.8km / 9.2 miles

GPS:53.924269, -1.386573

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. We have interconnecting rooms for families and cots for our youngest guests. We have interconnecting rooms for families and cots for our youngest guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  601 reviews

TripAdvisor Rating  3.0/5  1,156 reviews

Fantastic stay. Really helpful and friendly staff

Customer review rating 4.5/5

Sue Families - Confirmed reviews ALL

We had four rooms booked as we were attending a wedding. I contacted the hotel to see if it were possible to arrange a check in for one of the rooms and after explaining the situation and reason for the request Amy went out of her way to help. All the staff members we came in contact with were friendly and helpful. Great breakfast and perfect location too.

Customer review rating 1.5/5

Suzanne S. Solo - Confirmed reviews ALL

Arrived and there was no Booking for Me although you had taken My money from my account. I had to pay again for my stay. Still waiting for My £252 to Be refunded.

Experience only saved by helpful front desk staff

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is knackered. Barely clean and almost in a state of disrepair. It would be acceptable (just) at half the price but at full price it's woefully inadequate. The front desk staff were the only redeeming feature, they were friendly, sympathetic and very helpful. It was surprising they could be so cheery in such dreary surrounds!

Dear Thomas P., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. At The Mercure Wetherby Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Mercure Wetherby Hotel in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on 01…18 Yours sincerely, Nigel Dibb General Manager

Staff were wonderful some decor needs attention

Customer review rating 4.0/5

Mrs K. Friends - Confirmed reviews ALL

Very nice and welcoming, all you needed for an overnight stay

Poor quality but well located

Customer review rating 3.0/5

Paul V. Friends - Confirmed reviews ALL

Very well located. Staff friendly. Overall quality very poor; doesn’t look as if any money has been spent on maintaining or improving the hotel in 30+ years

Dear Paul V., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. At The Mercure Wetherby Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Mercure Wetherby Hotel in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on 01…18 Yours sincerely, Nigel Dibb General Manager

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