Mercure Wetherby Hotel

Mercure Wetherby Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 609 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 12 fully-equipped meeting rooms and conferences

  • Wedding facilities capable of accommodating 120 guests

  • Located just eight miles from Leeds Bradford Airport

  • Afternoon tea is available from The Lounge bar

ALLSAFE approved hotel

Hotel location

Mercure Wetherby Hotel

Leeds Road
LS22 5HE WETHERBY
United Kingdom

Telephone +44 1937 862918

Fax +44 161 388 0915

  • WETHERBY BUS STATION:  WETHERBY BUS STA

  • By plane

    LEEDS BRADFORD At 24.14km / 15 miles

  • By train

    HARROGATE At 14.8km / 9.2 miles

GPS:53.924269, -1.386573

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. We have interconnecting rooms for families and cots for our youngest guests. We have interconnecting rooms for families and cots for our youngest guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  609 reviews

TripAdvisor Rating  3.0/5  1,158 reviews

Very pleasant stay

Customer review rating 5.0/5

L. Solo - Confirmed reviews ALL

I only stayed for one night but I wouldn’t hesitate it staying again. The staff were lovely and the facilities great. Thank you

great location

Customer review rating 4.5/5

Stephen F. Couples - Confirmed reviews ALL

thoughly enjoyable

Well located but that’s all!!

Customer review rating 0.5/5

Angela W. Couples - Confirmed reviews ALL

Very disappointed indeed, the allocated room was filthy, tea/coffee tray hadn’t been cleaned. The shower cubicle had thick black and pink mould up each corner. No dusting had been carried out for some considerable time. We refused to stay in the room and were given the on next door. Although this room was a little better it still left a lot to be desired by way of cleanliness, again many layers of dust had accumulated. The left hand curtain was hanging off. We stayed in the room but would not stay at this hotel again. The standard of cleanliness throughout the hotel was poor to say the least! The hotel is in desperate need of refurbishment throughout. 95 percent of double glazed units have failed and are running with condensation. The stay was by way of a gift voucher and a complete disappointment the only upside was the location.

Nice weekend in wetherby

Customer review rating 4.0/5

David G. Families - Confirmed reviews ALL

Rooms,reception, cleaning all good. Latish for breakfast meant English breakfast overcooked.

Dear David g., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Good sized room let down by cleanliness of bathroom

Customer review rating 2.0/5

Richard Couples - Confirmed reviews ALL

Hotel itself it a bit dated but the room was a good size and had everything you would expect of a hotel room. However, the amount of black mould in the bathroom was alarming. I've taken a couple of photos should management wish to see. Staff were accomodating and provided a fan due to the hot evening.

Dear Richard B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Wetherby Hotel. At The Mercure Wetherby Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Mercure Wetherby hotel in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on 07…71 Yours sincerely, Nigel Dibb General Manager

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