Mercure Wetherby Hotel

Stayed one night. Perfect location for us, very very helpful young staff - the rooms were really good and much much better than we expected at a very reasonable price - clean, spacious, modernised. Good breakfast. I’ll definitely stay again. Paul K

We booked this hotel for a birthday celebration party on Saturday night at the end of July 2022 for 60 people and was a bit apprehensive as there was a mixed review. We also booked 10 bedrooms for the party. Khaval was the person organising the booking and we agreed on the layout, colour of table cloth and choice of menu. On the evening, a young man called Ali (Alistair) helped with the food preparation, ensuring there were enough plates, side plates, cutlery, choice of wine. Every food is labelled and every table is listed with names of guests as agreed. The food served turned out very tasty and good, and more than enough to go round, and at the end, they even provided with plastic boxes to take food home. Ali has been brilliant in looking after the party and compliments to the chef who provided lovely meals. The DJ, Mark has been brilliant too, playing music requested. All guests were very happy with the entertainment and lovely food. We cannot thank Khaval enough for making sure all the requested items were there and to Alistair for making sure all is happening on the evening. All bedrooms booked were very nice too, clean and spacious. Thank you again for a memorable evening.

This is the third time we have stayed at the hotel. It’s in a good location. Great for visiting York. A little bit disappointed this time. Decoration is looking very tired. Could do with an update. We had an issue with our bedroom door on our arrival. Joe who was working the reception sorted it out along with his colleague. There were two lovely ladies working in the breakfast restaurant on the first couple of days - thank you Bev and Jackie. They were lovely. All the staff were very polite and made our stay very enjoyable.

I’ve stayed at this hotel a number of times now with work, at first I thought I just I’d been given a bad room, but after the fourth now… I think all the rooms are bad. Run down, old fashioned, dusty, and dirty. Lots of things just broken. The bathrooms are the worst, black mould everywhere and poor maintenance. It’s a shame, a good clean would make this hotel much better. Even the public spaces are awful. You’d think you were walking through some 80’s version of the Bate’s Motel. I wouldn’t have paid or stayed here if it had been a choice, luckily as I work nights, so I only have to be here to sleep. Considering this is a Mercure, you’d think there’d be some kind of standards to uphold… but I guess not. The only good things are the friendly and helpful staff, and that the beds are comfy. Pictures below of all of the rooms I’ve stayed in

Overall positive trip , early booking in was arrange but hotel had no knowledge of it . Once proof provided they were very accommodating and although had to wait 20 mins for it to be made ready which led to a little stress about being in time for taxi a complementary drink at the bar helped Staff helpful, room clean