Mercure Wetherby Hotel 3 stars

Arrived to check in on Saturday 24 July at 2pm. We were told the linen delivery had not arrived, so not able to check in and told no idea when we would be able to. We were told to walk into Wetherby or sit in the bar. Went to Wetherby for a couple of hours, still no phone call from our hotel. We walked back to the hotel, still not able to check in as no clean linen. Eventually got in our room at 5pm clean towels but no pillow cases on the bed. We were told someone would bring them up but they didn’t. We had to ask at reception and told to bear with them. Waited again, eventually found a housekeeper and got some clean pillow cases. Didn’t feel like the receptionist was genuinely sorry for the inconvenience, and customer service was not a priority. At the bar a man called Junior however was very friendly and professional. When asked about any compensation for checking in 3 hours later than expected the receptionist said it was not their fault and out of their hands. Not good customer service/attitude at all. We ended up rushing to get ready on time to go out for a pre-booked meal. The afternoon disruption spoilt our stay in Wetherby and was stressful. On arrival to our room the carpet was so old and dirty, we did not want to walk without our shoes on. The whole hotel needed new carpets throughout, they were very old/dirty/worn and it let the hotel down.

Stopped at Mercure Wetherby when going to a friends wedding nearby. Initial impressions were "what have we come to". Planters outside front doors were full of tab ends, bliss in reception were covered in cobwebs, and tinting film applied to Windows in reception was peeling off. Room was okay, but needed serious updating. Cracks in bathroom walls, and gaps in walls around bottom of bathroom radiator didn't really say quality. Net curtains at windows looked grubby and like they'd never been cleaned. Curtains had several cobwebs along the top of them. TV in room could only access BBC/ITV, all other channels it said insufficient signal. No plug sockets near bed for charging devices overnight. Could be a decent hotel if given a little TLC, and modernised.

Hotel staff on duty were fabulous, friendly and helpful. Follow up not so good as I lost my wedding ring at the hotel and rang to ask if someone could please look in the room, someone told me they would look, i have had no feedback. I even emailed the hotel NO ONE replied - I still have no ring. Very poor after care But please know the staff on duty were just

Very dated room, no Air-con with 30+ degrees outside! Bath/Shower tap fell off, shower wouldn't fit properly on its holder so fired against the wall. Sink taps smelt of drainage when turned on. I expect more from Mecure hotels as i normally use them. Room 213

Amazing value for money Stayed a lot more expensive hotels with much poorer standards

Clean and quiet room with a comfy bed.

Always happy to stay here

overall good but window opener was broken , we had lots of spiders in the window on the first night.the room was situated above the laundry so got an unexpected wake up call ,

Very happy with our stay, everything was to our satisfaction. Clean comfortable rooms with everything we needed. Excellent breakfast, plenty of choice. Lovely friendly staff who made us feel welcome. The location is perfect, just a few minutes walk into the town & convenient for main routes. The only inconvenience was the stifling heat in the room, but we were in the middle of a heatwave. Would definitely use the Mercury again when in the area.

The hotel is ideally placed for the Wetherby area. The hotel room was clean and spacious and had plenty of car parking spaces. Despite it being one of the hottest days of the year the room was comfortable. The only issue was the shelf near the mirror was coming away from the wall. We didn’t use any of the hotel facilities but we did walk into Wetherby for breakfast which has a number of places to eat.

Everything was in place to make this a COVID safe stay. The room had been prepared very well. The staff were really helpful and friendly throughout. The full English breakfasts and evening dinners were of very high quality.

Booked the hotel on the accor app on arrival as there was a queue and I didnt do that before hand as I want to check what services they were offering during Covid 19. I was aware many are limited especially the dining offer. The girl on the front desk said I would have to wait up to two hours before I could check in as I had done it through the app. She was not very customer friendly and refused to allow me to occupy a room even though I showed her all the booking details on my ipad. She made no effort to offer any refershments like a coffee or tea so I went back out to my car and sat and waited there. I went back an hour later and she relented and let me check in. She did offer me a free drink then but as I am a Platinum member that should have been automatic. I pointed that out to her and said that didnt apply in that hotel. I suggested she check with the Accor app but she kept saying those benifits didnt apply to some hotels.When I went to the restaurant to eat I was told to sit down and someone would come and take my order. That didnt happen and eventually after 25 minutes I went up to the bar and was told my the same girl it was bar service only and I would have to wait 40 minutes for a burger and chips. I have been staying in several hotels recently and most are managing very well but this one is struggling and I suspect are using very inexperienced staff.

We have stayed here many times before, and the service was as good as ever, despite all the complications of Covid. Still a fabulous place to stay when exploring the Vale of York. So easy to access, and within a few minutes walk of the shops, pubs and restaurants of Wetherby. The bonus was being able to watch the rabbits from a nearby warren on the grass outside our room every day.

Room was a double standard room on the ground floor, the room needs decorating and the en.suite could have been cleaner especially the shower screen, which had stains on the glass. The window lock did not close properly so there was a draft coming through.

I have stayed in the Mercure many times in the past and have always been satisfied. Unfortunately this was not my experience on this stay. There was a fairly angry discussion taking place at reception when I arrived with another guest complaining about her room. My room was OK but tired. Breakfast proved to be another disappointment. No staff around and only limited choice of food (fruit was watermelon and prunes) and no option to get anything other than fried eggs! Really disappointed