Name: Mercure Wetherby Hotel
Address: WETHERBY, LS22 5HE, UNITED KINGDOM
Telephone: (+44)01937862918

Mercure Wetherby Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 567 reviews

ALLSAFE approved hotel

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Description

Mercure Wetherby Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Wetherby! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Hotel Manager

The 3-star Mercure Wetherby Hotel is conveniently located just outside the market town of Wetherby. A short distance from Wetherby Racecourse, Leeds Bradford International Airport and just 10km from the impressive Harewood House, this hotel is ideal for business or leisure stays. Guest can choose from compact, classic and privilege rooms, which provide extra luxurious touches including a Nespresso coffee machine, robe and slippers.

After a busy day of business or relaxation, guests can enjoy delicious international food in The Brasserie. Afternoon tea is available in The Lounge, and those looking to unwind further can enjoy a drink from the impressive selection in The Bar. The hotel boasts 12 fully-fitted meeting rooms, ideal for business gatherings and conferences. With a maximum banquet capacity of 120 guests, this hotel also makes an ideal venue for a wedding reception or special event.

Recharge your batteries at the modern Mercure Wetherby hotel near the riverside Yorkshire market town of Wetherby. Welcome to the Mercure Wetherby Hotel.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
12 fully-equipped meeting rooms and conferences
Wedding facilities capable of accommodating 120 guests
Located just eight miles from Leeds Bradford Airport
Afternoon tea is available from The Lounge bar

Hotel location

Mercure Wetherby Hotel

Leeds Road
LS22 5HE WETHERBY
United Kingdom

Telephone +44 1937 862918

+44 161 388 0915

WETHERBY BUS STATION: WETHERBY BUS STA

By plane
LEEDS BRADFORD At 24.14km / 15 miles
By train
HARROGATE At 14.8km / 9.2 miles

GPS:53.924269, -1.386573

Hotel services

Check-in from 15h00 - Check out up to 11h00

In summary

On site

Car park
Restaurant
Wheelchair accessible hotel
Wi-Fi
Breakfast
Bar
Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. We have interconnecting rooms for families and cots for our youngest guests. We have interconnecting rooms for families and cots for our youngest guests.

Classic room with 1 double bed

Max. number of persons: 2
Area: From 19 m² / 204 sq ft

Coffee/tea making facilities

Classic room with 2 single beds

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Coffee/tea making facilities

Privilege room with 1 double bed

Max. number of persons: 2
Area: From 22 m² / 236 sq ft

Coffee/tea making facilities

Classic Room with 1 Double bed and 1 sofa bed

Max. number of persons: 3
Area: From 0 m² / 0 sq ft

Our guest reviews

Short break

dawsonjanet1 5/18/2022 TripAdvisor review

We have stayed at this hotel many times pre covid when planning this trip I looked at trip advisor to see if things had changed I was almost put off staying by the comments but can honestly say I don't know that the people were talking about we stayed in a privilege room and from the moment we arrived the staff were friendly and helpful a special shout out for the ladies at breakfast they are brilliant nothing to much trouble the corridors look newly decorated as does the restaurant the food was excellent all in all well done we will be back

Dear Dawsonjanet1, Thank you ever so much for taking time to post your lovely guest review on your recent stay at the Mercure Wetherby. I was delighted to read your kind comments made about your five stay overall guest experience. I will make sure that your feedback is shared with all of my team. I look forward to welcoming you back to the Hotel in the near future Kind Regards, Nigel Dibb General Manager

Disappointing

Lin S. Couples - 5/17/2022 Confirmed reviews ALL

Booked last minute as travelling arrived at 8.50 unable to get a meal as restaurant was closed no offer of room service, was sign posted to the local morrisons. Went to room it had not been cleaned, had to return to reception to be re-allocated another room, awkward with 2 dogs in tow. offerred a free drink Charged by hotel for dogs amounting to £30, checked my e mails (lucky as I don't normally) advised by booking . com that the hotel would not charge me for the dogs, again had to go to reception and query this problem Bar closed at 11pm overall the hotel is desperate for a good clean/refurbishment

Dear Lin S., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nigel Dibb General Manager

Mick Couples - 5/17/2022 Confirmed reviews ALL

Awful disinterested service in breakfast area from two female employees

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nigel Dibb General Manager

Fine for our needs

Joe Couples - 5/14/2022 Confirmed reviews ALL

well located. No road noise. Room clean. Reception well organised. Bed comfortable. Breakfast pricey but fine.

Dear Joesph R., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Good stay

Christine W. Couples - 5/13/2022 Confirmed reviews ALL

Very helpful and friendly. Good food and and comfortable beds

Dear Christine w., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Disappointed

Bob Couples - 5/11/2022 Confirmed reviews ALL

As a frequent visitor to National chain of similar hotels, I thought I would give Mercure Wetherby a try as I was in a convenient location. Room and bed was smaller than I am used to. The bathroom had no extraction so any odour lingered. Half the TV channels did not work. There was an intermittent knocking noise coming from somewhere. There only place for us to sit apart from the bed was one chair that looked like it was bought from a charity shop. Although the reception are was smart the room could do with a refit and decoration. On the positive side Staff were friendly and helpful cooked breakfast was OK, but poor choice of continental. On the whole por value for the price (£145). Was due to return on Following Wednesday but cancelled and are staying somewhere else.

Could have been so much better

Julie K. Families - 5/11/2022 Confirmed reviews ALL

Very difficult booking in . We were a wedding party I had booked and paid for rooms in advance and told me only 2 rooms allocated when I got there. So confusing and very stressful. The staff were very pleasant both reception and bar staff.

Well located

Nigel Families - 5/10/2022 Confirmed reviews ALL

On arrival we were welcomed exceptionally well , found your staff very efficient. Beds comfortable in rooms but shower cubical needed attention in one on rooms.

Dear Nigel C., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Staff friendly but Plumbing in room a little below par

CameronM1382 5/10/2022 TripAdvisor review

The Title says it all. Hotel staff were superb. General cleanliness of hotel excellent. BUT:Plumbing in my room was not up to par. Previous occupant must have left toilet in poor state. Hot tap in sink was inadequate and shower unit needed repair

Dear Cameron, Thank you for taking time to post your review on trip advisor, regarding your recent stay with us. I was pleased to read your kind comments made about how friendly all of my team were , I will make sure your feedback is shared with everyone . Please accept my apologies on the issues you have raised on the plumbing in your bedroom. I have asked the Maintenance Engineer to investigate and appropriately address. I look forward to welcoming you back to the hotel in the near future. Kind Regards, Nigel Dibb General Manager

Convenient for Wetherby and dog friendly

Gavin S. Couples - 5/8/2022 Confirmed reviews ALL

Really good, great staff and good food

Dear Gavin S., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Easy reach from motorway and we’ll looked after

Anonymous Business - 5/8/2022 Confirmed reviews ALL

Good

Dear Anthony B., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Well located for travellers

C Couples - 5/7/2022 Confirmed reviews ALL

Food choice poor

Dear Philip W., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Very Good location

Michael S. Families - 5/6/2022 Confirmed reviews ALL

Quite Good

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Good staff

Jeffrey H. Couples - 5/5/2022 Confirmed reviews ALL

Had a great staff

Dear Sharon H., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Excellent location

S H. Couples - 5/4/2022 Confirmed reviews ALL

Ideal location however the room was in need of decorating. Had issue where another guest used his key card and entered our room whilst I was getting ready to go in shower. I brought this to the attention of reception who stated they would investigate and be in touch with me. However I have heard nothing.

Dear Simon h., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Dreary, dismal, depressing!

J R. C. Couples - 5/3/2022 Confirmed reviews ALL

The hotel is dated, only just about clean, poorly maintained, and uncomfortable. The only redeeming feature was the two young people who manned reception - cheerful and helpful.

Dear James C., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nigel Dibb General Manager

very well located hotel

Keith Couples - 5/1/2022 Confirmed reviews ALL

have been to this hotel many times and never had a problem, staff always ready to help and rooms clean and tidy

Dear keith d., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nigel Dibb General Manager

Expected more

Nicholas Business - 4/30/2022 Confirmed reviews ALL

The condition of the rooms was poor. Breakfast was extremely poor. One positive was the staff. Very polite and helpful.

Dear Mark S., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nigel Dibb General Manager

Mrs N. W. Couples - 4/28/2022 Confirmed reviews ALL

Very nice and relaxing

Dear Arthur W., We very much appreciate your comments regarding your recent stay at The Mercure Wetherby Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Mercure Wetherby Hotel in the near future. Yours sincerely, Nigel Dibb General Manager

Anonymous Families - 4/25/2022 Confirmed reviews ALL

Staff very pleasant Cleanliness great Food lovely Sadly very hard mattress made for uncomfortable nights sleep

Dear Joanne G., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Nigel Dibb General Manager

Our most recent 20 reviews

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