Mercure Wetherby Hotel 3 stars

TripAdvisor rating 3.5/5 1,031 reviews
Mercure Wetherby Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • 12 fully-equipped meeting rooms and conferences

  • Wedding facilities capable of accommodating 120 guests

  • Located just eight miles from Leeds Bradford Airport

  • Afternoon tea is available from The Lounge bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Wetherby Hotel

Leeds Road
LS22 5HE
wetherby
united kingdom

Check-in from 14h00

Check out up to 12h00

  • WETHERBY BUS STATION :   WETHERBY BUS STA

  • By plane

    LEEDS BRADFORD At 24.14km / 15 miles

  • By train

    HARROGATE At 14.8km / 9.2 miles

GPS :53.924269, -1.386573

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. We have interconnecting rooms for families and cots for our youngest guests. We have interconnecting rooms for families and cots for our youngest guests.

Compact room with 1 double bed

  • Max. number of persons: 2

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BRASSERIE

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

The hotel's friendly, professional team make sure dishes from The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 131

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Wetherby Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,294 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,031 reviews

Not as good as usual!!

Customer review rating 3.8/5

E. Friends - 03/12/2019 Confirmed reviews ALL

We have stayed for many years as a group of four at this hotel and have always enjoyed our stay with no issues. Unfortunately this year we felt the hotel was tired and in need of an overhaul, staff were good and had no issues with the staff, the cleanliness in general in the whole hotel was a bit hit and miss. There was no heating in the main dining or bar areas, there are radiators but where not in and when mentioned to bar staff that it was cold they even agreed and pointed to line standing blow heaters that where clearly not sufficient for the heating of a hotel. Rooms where ok still in need of a makeover and the cleanliness was not up to the usual standards. All in all I think the hotel is in need of a refit as this could be a fabulous hotel with great little villages to visit. This however may be our last stay as we are looking for an alternative for next year as we were disappointed this year.

Dear Donna E., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The heating issue is something we are working on with urgency, I can only apologise that this has made your meal uncomfortable We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Christmas Markets

Customer review rating 3.8/5

Bertie Couples - 03/12/2019 Confirmed reviews ALL

Enjoyable stay with helpful staff. Dining experience let down by broken heating boiler. Some litter left in corridors not so pleasing.

Dear Michael B., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.8/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Given room I didn’t book (single beds, booked double) Windows didn’t close properly in room, bar staff service poor.

One of the worst hotels I have ever stayed in

Customer review rating 3.8/5

Bitterly D. Business - 29/11/2019 Confirmed reviews ALL

Deeply unpleasant

Dear Neil S., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.8/5

Anonymous Solo - 29/11/2019 Confirmed reviews ALL

The hotel and staff were good. HOWEVER - The bar and Brasserie staff were “out of this world” because they certainly were not at Wetherby. The bar/restaurant staff were exceptionally SLOW. They could learn a lot from the staff at the Mercury in Haydock.

Dear George B., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfactory

Customer review rating 3.8/5

Dawsons Couples - 28/11/2019 Confirmed reviews ALL

Welcome reception. Temperature in room cold. Bedding sparse. Hotel obviously has a problem generally with its heating . Obvious by number of additional electric heaters in use in public rooms!! Lack of towels in bathroom and shortage of tea, coffee, biscuits on day two.

Dear F D., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

MR and Mrs. S.

Customer review rating 3.8/5

Phyllis S. Families - 27/11/2019 Confirmed reviews ALL

Polite and helpful staff. We changed rooms as the toilet handle was broken, and room not very clean. Second room was very clean and comfortable, though the noise from the traffic meant little sleep was had. Hotel in need of refurbishment , great location close to family, so will definitely be coming back.

Dear Phyllis S., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location with adequate room but the bar/restaurant area was cold

Customer review rating 3.8/5

Colin S. Business - 26/11/2019 Confirmed reviews ALL

Staff were pleasant and helpful although the breakfast staff didn't even acknowledge me coming in leaving me not sure whether i needed to give a room number or just go straight to buffet. The room was a bit tired in places, particularly the bathroom but clean and warm for a cold evening and i had a good nights sleep. When i went to breakfast it was cold in the room so i went to sit at a table by a radiator but was surprised to find it wasn't on.

Dear Colin S., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.8/5

Anthony L. Couples - 25/11/2019 Confirmed reviews ALL

Functional room and facilities. Decent breakfast. Dated decor. Cleaning could have been more thorough. Pricey bar.

Dear Anthony L., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Barely passable stay

Customer review rating 3.8/5

Peter Business - 25/11/2019 Confirmed reviews ALL

I stayed at Mercure Wetherby for 3 nights. I generally stay at Mercure because it is close to work in Wetherby, otherwise I wouldn't chose to stay there. The hotel is very tired and needs some serious tlc/revamp. Carpets are old and the rooms are showing their age with the fittings in various states of disrepair. Cleanliness is poor too, there was black mound in my shower, the toilet roll wasn't replaced in my room and there were dirty glasses in the bathroom. On the plus side the wifi is ok. In terms of dining, staff at the bar were brusk and didn't know how to work the till properly. I ate at the hotel 2 nights, the 1st night I had curry which was average, with quite fatty chicken. The 2nd night I had fish of the day which was very nice, which made up somewhat for the curry. Overall, my stay was barely passable, and for the price there are better places to stay in the area, just none in Wetherby town itself.

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

WORST HOTEL EVER

Customer review rating 3.8/5

David Couples - 25/11/2019 Confirmed reviews ALL

"1" is a higher rating than deserved. Still no reply from GM re awful September experience. Hotel unclean & specific problems raised 2 times or more never addressed. Letter now sent to GM re this stay.

Dear David R., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor room, poor dining experience

Customer review rating 3.8/5

Robert Business - 24/11/2019 Confirmed reviews ALL

Room was tired, handle missing from the window with tape to cover the holes. Bathroom mouldy, previous guests empty shower gel containers in the shower. Toilet hard to flush. No milk for tea/coffee in the room. Dining room wasn't open so had to eat in the bar that was so cold I had to get my fleece to eat an overpriced dinner with poor service. You could not pay me to stay here again.

Dear Robert S., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

This hotel is going downhill!!!

Customer review rating 3.8/5

John C. Business - 22/11/2019 Confirmed reviews ALL

I have stayed here most weeks for the last 20 years but over the last few months it as gone downhill!!! I stayed with customers two weeks ago and came back to the hotel at 22:20 and coudn't get a drink at the bar because there was no staff. There was at least 12 people would wanted a drink. This week there was no heating in the bar...it was minus 2 degrees outside??? Over the 20 years I have used this hotel the best part about it as always been the staff....now they have all left...really poor. I am a GOLD member.

Dear John C., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very dissatisfied in various areas

Customer review rating 3.8/5

Kenneth T. Friends - 21/11/2019 Confirmed reviews ALL

The staff in the Brasserie were not helpful. We were told we did not need to book for the evening meal but later found people had booked and got better tables. The service at the meal was extremely slow. A coach party that was booked in the restaurant took preference. On the Sunday morning we had 2 coffees before we left which we had to take back because they were cold. On the Saturday evening we needed to speak to Reception but there was no-one available so we rang the phone number as requested but there was no answer.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies. I am concerned that you were not greeted in the manner that we usually strive towards for all our guests, we pride ourselves here at the Mercure Wetherby on making each guest feel more than welcome. We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect. Sincerely,

Good location

Customer review rating 3.8/5

Loob Couples - 20/11/2019 Confirmed reviews ALL

Excellent check in and check out. Arrived at 4.30pm. At top of stairs as we approached the room there piles of dirty trays and rubbish. The vacuum cleaner was partially blocking corridor. No staff around. It was quite an unpleasant sight on arrival and left a bad impression. No spare toilet roll in room and none at all in ladies toilet on corridor.

Dear linda w., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel looked pretty grim as soon as we pulled into the car park

Customer review rating 3.8/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

Exterior looked very similar to an old school. Interior was outdated, old fashioned decor and felt very dull and cold with odd carpets throughout the corridor. Receptionists did not make us aware what time check out was or what time breakfast began and ended aswell as not telling us where breakfast was served. There was also a very annoying dropping sound coming from the outside the window that we could hear all night. Would not stay again. Value for money was not good.

Dear Ricci P., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing return visit

Customer review rating 3.8/5

Sue C. Business - 19/11/2019 Confirmed reviews ALL

Disappointing to find the room very cold, no heating on in November, and the shower cubicle growing quitea lot of condensation mould. The restaurant was also very cold and we were told AFTER having ordered our meal that there was a heating problem, they would move the portable heater to our table. This heater was off. When we pointed it out, they fetched another, this went off immediately - apparently the system was over loaded. Finally got a warm heater and ate an adequate meal - you don't go to Mercure for the food! The room itself was comfortable as expected. The next day when we got back from our activities (we were staying two nights) the toiletries, tissues and tea/coffee had not been refreshed and we only had a few sheets of loo roll! When we went to get refills - can't do without tea and loo roll - we were told that two staff had gone off sick. This isn't really a reason for breakdown in room service, as presumably rooms for new guests had to be finished properly!

Dear Susan C., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.8/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

Excellent helpful staff. Poor room. Coffee and tea making facilities not refreshed before check in. Excellent food.

Dear peter c., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Acceptable

Customer review rating 3.8/5

Nigel H. Couples - 19/11/2019 Confirmed reviews ALL

Acceptable

Dear Jacqueline H., We very much appreciate your comments regarding your stay at the Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 3.8/5

Sheila Couples - 19/11/2019 Confirmed reviews ALL

Found not good experience trying to book in. Arrived at 12noon to let them know we had arrived and booked car in. Was told to come back at 1pm as room would be ready. Arrived back at 1 . 15pm room still not ready do explained we would go.out and come back later. Returned at 3 .15pm given form to sign realized room had been changed so I asked why. Got through her awkwardness our room was given to someone else . She dhoved two free drink voucher in our hands. All we wanted was a room At 4.20 we got a different room. Not good experience as so many people complaining . We had booked months in advance .

Dear David G., Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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