Mercure Wetherby Hotel 3 stars

Really helpful staff, very comfortable bed and room.

Comfortable room, well appointed. Good breakfast and bar provision. Convenient location to A1M and Wetherby town centre

Stay was comfortable I.e the bed. But on arrival the window to the room was not closing properly. This was fixed by a staff member but highlighted to us that the windows had not been cleaned for a considerable amount of time, there was mould. The bottom of the door frame in the toilet was missing and the tiles in the shower were hanging on the wall. Part of it was only held in by the grout. We ordered breakfast to our room on the first morning. This was missing some items that we had requested. Coffee was on the menu as a cafetière but when it arrived I only had half a cup. So overall a bit like the room, it was overpriced. I did advise the reception desk the same on the morning of check out, when I was asked how our stay was. As a result I was told I wouldn’t be charged the £5 service charge for the breakfast being delivered to our room. Overall what we got for the price of our room was in my opinion massively overpriced and would have looked elsewhere had we have known before hand. I was told I would have been contacted by someone from management following my complaints upon check out, but never have been.

Shower ran cold water,no hot

Very nice - good, friendly staff.

As we have stayed before we requested the same room 2012 but it was not availbe because it was being refurbished so we were given room 2004. We were informed that 2004 was an upgraded room and were charged an additional £20. On entering the we found that room 2004 was very little different than room 2012 so it was a bit of a cheek to charge us an additional £20 for a room that was almost the same as the room we had before. As your records will show we are registered with Accor, however will have to think twice before booking the hotel again. Not at all satisfied

Small but clean comfortable room, excellent breakfast

Really great stay. Nice room,excellent food and very attentive staff. Highly recommended!!

Good no problems Staff very helpful. Nice breakfast . Hotels was not busy so that helped at the breakfast buffet . Shower was a challenge first morning but got by the second dayb

All good at the Mercure. Food was excellent, room very comfortable, staff very pleasant. I particularly liked watching the rabbits from my window.

Mostly ok but housekeeper entered room without knocking and 2 hours before check out

Expensive night for state of room, very run down and shabby , wouldn't even use the shower , black mould on grout in tiles, shower head really black n grimy, hotel really needs a revamp for price !,breakfast not so appetizing either ! Food dried up with been out too long, overall booked for our silver wedding anniversary loved Wetherby but very dissapointed with the hotel and would be a last resort to stay there again.

This is one of many visits to this hotel, this hotel , on this occasion my sister and her husband joined us as we are all celebrating 40 years of marriage soon and thought could celebrate together. They were very impressed with their stay as were we. The food was first class. Every member of staff was extremely helpful. Special mention to James and Will in the restaurant., they were most helpful. We will hopefully return in the future.

I stayed here for 2 nights in total, for my wedding. The staff were all very helpful and welcoming, especially the bar /restaurant staff. As a nice touch we were given a bottle of prosecco, which was really thoughtful

Overall OK.Room clean .Bathroom shower ,a bit mouldy on ceiling. Towels thin and scratchy. Breakfast terrible , unless you ordered your eggs freshly cooked.Staff helpful .