Mercure Wetherby Hotel 3 stars

Third visit and third different room. Only used the hotel because of the excellent location code to Weatherby centre. However, the bathrooms that we stayed in are all poor to awful. Damp patches, peeling plaster and the waterproofing bottom strip detached from the walls. These are dated and rough facilities which we have found better in travelodge and other cheaper facilities. The room itself is fine but dated. The staff are very attentive and we had room service on several occasions which was very good and good value. But, basic facilities really need a serious refurbishment. Once this is done we would return

Good Staff very friendly and responsive. Breakfast. Clean. Not so good Housekeeping - no hairdryer in room, phone and one bedside table light not working Poor Nowhere for two people to eat comfortably in room. Was woken by noisy thudding door nearby on several occasions.

Considering the COVID situation it was a very pleasant overnight stay

One night stay, Hotel possibly no more than ok (a little tired) but staff more than helpful

the staff are great friendly and very helpful would highly recommend

I was looking for a room for the night and it was provided. With Covid restrictions the hotel did a good job of providing the facilities they are allowed to provide. Staff were happy and professional.

Staff very helpful and courteous, nothing was too much trouble. We look forward to staying again.

Very good. Warm, comfortable well appointed room. Everything you needed. Very pleasant staff. Couldn't have been more helpful and friendly, in what are continually trying circumstances for hotels everywhere.

Stayed during lockdown, staff went the extra mile during our stay. The breakfast and room service availability was better than at other hotels I have stayed at during the pandemic.

Very helpful receptionists Comfortable clean room with tea and coffee making equipment

The staff were very helpful under the difficult tier 3 conditions. Only one other guest was staying at the time.

We had a lovely stay despite COVID regulations. The hotel coped very well with the restrictions and we thoroughly enjoyed our in room breakfast. Alex and Dylan were friendly and helpful.

The staff really made the stay enjoyable. Nothing was too much trouble. The people who checked us in were ( I believe) Julie & Graeme? Very pleasant and greeted us so warmly. The room was a little worse for wear, the window didn't shut properly so there was a constant draft, also the bathroom tiles were lifting from the floor ( near to the shower). It didn't disrupt my stay too much as id had a busy day and work and a long drive so all I wanted to do was sleep, however if you were staying there longer, this would cause issues. The breakfast the next morning was to die for! Id say one of the best hotel full English breakfasts I've had, due to work, I stay in hotels quite a lot throughout the year so most sincere compliments to the chef, absolutely outstanding! I checked out around 9am and the lady who checked me out was a breath of fresh air, ( im so sorry I didn't get her name) she was very friendly, polite and overall a fantastic person to have front of house. The hotel itself was clean and overall the stay wasn't too bad at all.

Well located hotel, friendly and helpful staff, but hotel looking tired, room basic but clean.

My staff, who stayed for business reasons, reported back that the Mercure was disappointing on this occasion. They said the lights didn’t work, there were no cleaners coming in, so they had to make their own beds and clean their own rooms. Room service - which was all that was available - was very expensive and the staff were not overly helpful and told them they couldn’t have certain things or eat after a particular time. Not up to the usual standard our staff have experienced in the past.