Mercure Wetherby Hotel 3 stars

The location is very handy for the British Library Yorkshire Reading Rooms, and is an easy walk into town where the restaurants are. The staff are very friendly. The room was not particularly clean - there was a half-drunk cup of coffee left in my room - which is a little concerning in the current climate. When I went to the bar in the evening, the staff were wearing masks but none of the guests were when they were wandering around. Obviously the behaviour of the guests is not the hotel's fault, but there was no effort to ensure that guests were complying with mandatory mask wearing. Also, the food service is exceptionally slow. It was the cheapest hotel in Wetherby that I could find, though, so perhaps you get what you pay for.

Check in was difficult due to plastic screen and Dave mask, girl kept asking me ‘what’. Room was too hot and carpet hadn’t been hoovered under desk/dressing table. Gang of men & one woman made breakfast intimidating ... they were swearing & drinking cans of Fosters lager at 07.05 am. Would not recommend this hotel! I only stay if I am going out after work with a colleague - stayed twice in two years, poor experience poor times.

It was a very strange experience. Throughout the hotel there was a very strange musty smell. The room was superficially clean but very tired. Nothing like the picture on the website. Because of Covid restrictions and our late arrival we ate dinner at the hotel which was average. There was little choice. We all had burger and chips. The Burger was burnt but in a good bun with salad and the chips were fresh and hot it was all served in cardboard boxes.

Although an Accor platinum member, which in theory means I should have been offered an upgrade, the room I was in was tired and shabby. The main issues: (i) the toilet roll holder was broken, and there was no toilet paper in the bathroom, although some was delivered when I complained (ii) the taps were not labelled hot or cold, and one gave lukewarm and tepid water and the other very hot, so there was no cold water (iii) the leather on the armchair was worn away in many places (iv) the fittings in the bathroom were cracked and chipped (v) the windows had a condensation problem, which was hidden on arrival by the fact that the windows were open, making the room cold

Very friendly reception staff. Room a bit tired but adequate.

Was upgraded to a suite on arrival which was nice. Ate in the resturant/bar area - our food served in boxes. Starter and main at same time. People on next table had their food on proper plates. The carpet in the corridor leading to our room was very dirty ( broken crisps and other stuff ) - needed a good clean. This was not one days worth of rubbish. Staff fine and helpful. Stayed before and everything was fine - covid is no excuse this time around.

Hotel was very quiet during our stay. The staff were helpful and friendly

My stay at this hotel was for one night. I only stayed here due to having training in the hotel the next morning. Bed was comfortable and the staff was friendly, great location and the hallways smelt lovely. However, the room wasn’t up to my standards, towels were folded so messy, bathroom was dirty. Outside our room was a big bag full of rubbish and stunk. Carpets were dirty in the training room and their was no lunch provided whilst I was on a break in my training. I wouldn’t come back here for my own pleasure. Recommend if it’s a quick pit stop, nothing more.

Very pleasant stay. Staff were courteous and professional and keen to share their local knowledge. Would definitely stay again

We had a lovely stacation at the mercure. No problems with anything, the great customer service made up for the unusual times and restrictions we are currently adapting to. In particular Alex on rception and James on the bar were really accomodating and gave a stay a more personalised touch by going the extra mile. Thank you!

The room was dirty, and I felt uncomfortable sleeping there. The staff at reception were fine, and hepful, but the rooms were filthy.

Studio room was great, clean and comfy. Wetherby is a 5 min walk from the hotel and a picturesque place to visit. The customer toilets on the ground and 1st floors (not sure if they were supposed to be closed due to covid but there were colleagues using them attending a conference who didn’t have a room) and they were not very clean

See above.

all clean and well looked after - staff very helpful

This was our first stay at Wetherby. Pleased with the free parking, and being allocated a very nice room, with views of dozens of rabbits in the field outside the window. The room and bathroom had everything working. The only gripe was breakfast, which was more in keeping with Ibis Styles rather than Mercure hotels. We were given a tray, with disposable plates, cups, and cutlery. Nothing wrong with the ingredients, but they could have shown a bit more imagination with the cooked breakfast, rather than cram the breakfast into a roll. On our return from Scotland, we stayed at the Mercure in Darlington, and breakfast was far more civilised. Still table service, but served on real plates, cups, glasses, and cutlery. Just goes to show there is room for improvement even during Co-vid.