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Mercure Bolton Georgian House Hotel 3 stars

Customer review rating 3.9/5 1,934 reviews

ALLSAFE approved hotel

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Mercure Bolton Georgian House Hotel
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • On-site swimming pool, jacuzzi, spa and gym facilities

  • Bolton town centre is located just 5 miles away

  • Located within 1.5 miles of the University of Bolton Stadium and Horwich Parkway station.

  • Nine function rooms for up to 300 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Hairdressing salon
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bolton Georgian House Hotel

Manchester Road
Blackrod
BL6 5RU bolton
united kingdom

Tel: +4401942330012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    MANCHESTER INTL At 48.28km / 30 miles

  • By train

    HORWICH PARKWAY At 2.74km / 1.7 miles

  • By train

    HORWICH PARKWAY STN At 2.74km / 1.7 miles

GPS :53.576499, -2.560394

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Rooms at the back of the hotel offer lovely views over the West Pennine Moors. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slipp ers.

Our restaurants and bars

BRASSERIE RESTAURANT

Type of cuisine: International

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to complement your meal in a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

The Bar

The Bar offers a range of wines, beers, cocktails, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

The Bar

Enjoy one of our superb cocktails in the stylish surroundings of The Bar. Relax before or after your meal, soak up the tranquil atmosphere or use it as the perfect place to meet friends.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 453

  • Maximum capacity: 275 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Bolton Georgian House Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,934 reviews

tripadvisor

TripAdvisor Rating 3.5/5

866 reviews

Hotel bit run down . Friendly staff.

Customer review rating 3.0/5

Neil Business - 22/07/2021 Confirmed reviews ALL

It was hot and the hotel was pretty empty so I wasn’t that happy to be stuck in a room in roof next to the lift motor room. No room upgrade for gold membership offered. Staff were helpful with a fan (small) but the place was in need of a refresh. Breakfast was decent enough.

Dear Neil V., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your All expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I did not your comments around investment and will pass that on to the owners. We appreciate your sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

A bit disappointing

Customer review rating 3.0/5

Ian Couples - 20/07/2021 Confirmed reviews ALL

On arrival we stood at reception for maybe 5 mins before the receptionist turned up. There was no way to summon attention and no apology when she arrived. Our room was ok but in need of some TLC. There had clearly been some painting done, as there was paint splatter on the bedside cabinet, no one thought to cover it or clean it? It looked as though there had been a leak from the room above as the artery was coming away from the ceiling where there was a large unsightly crack. Some rooms have had refurbishment, this one needs it. Breakfast was a fiasco! Because of covid you had to choose a time slot for breakfast. We were up earlier than expected so rang you see if we could come down earlier but we’re told that these slots were full. We arrived at our allotted time, my wife said she didn’t want all to cooked breakfast just eggs & bacon, that wasn’t an option full breakfast only ‘just leave what you don’t want’! Having sat for nearly half an hour we asked where our cooked breakfast was, we’d been told they would bring it straight out when we sat down. The chef was apparently cooking a lot of breakfasts! 10 o’clock arrived and so did the next sitting! What is the point of booking time slots if the chef can’t cope? When you know how many people will arrive for breakfast, at a given time and still can’t get the food out, then there’s a problem with the chef! As we went to checkout, there was another guest at reception complaining about the breakfast service and making it clear he wouldn’t be paying for it!

Dear Ian R., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Lovely hotel

Customer review rating 5.0/5

Heidi Families - 14/07/2021 Confirmed reviews ALL

Lovely hotel to stay and the staff are amazing nothing to much trouble.Irene is a credit to Mecure can’t wait to stay again

Dear Heidi k., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Irene and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Clean, comfortable and friendly hotel

Customer review rating 4.5/5

Kim H. Solo - 12/07/2021 Confirmed reviews ALL

The bed was very comfortable and the room was very clean. Good hairdryer and would stay again. Staff are very friendly and helpful. Would recommend asking for a bath mat as the bath was very slippery.

Dear Kim, We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Good location

Customer review rating 4.0/5

Neil G. Families - 08/07/2021 Confirmed reviews ALL

All the staff were very helpful and friendly

Dear Neil G., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Helpful staff

Customer review rating 3.5/5

Sam Families - 06/07/2021 Confirmed reviews ALL

Just stayed one night with dog, didn’t eat/use facilities. Staff welcoming at check-in, bar staff offered bowl of water for dog, happy to open bar in the morning to fill bottles of water. Asked for a fan as room was very hot&humid and someone brought it up promptly, however this didn’t do much to make the room more bearable and dog was quite restless due to heat. Rest of communal areas in hotel seemed significantly cooler than our room so may have been unlucky but not a refreshing nights sleep!

Dear Sam B., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did note your comment around the room being hot and the 300's are normally ok so I will look into that, thank you for raising this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as but cooler the previous one. Sincerely, Eric Spencer-Smith General Manager

Nice staff good stay

Customer review rating 5.0/5

Anonymous Business - 03/07/2021 Confirmed reviews ALL

nice stay

Dear Eric, We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric S.

Clean and very friendly staff

Customer review rating 5.0/5

Mary Families - 21/06/2021 Confirmed reviews ALL

The place was very clean, looks good, just off motorway, the staff at reception and bar were amazing, so friendly, food and leisure facilities also good

Dear Mary R., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

good location

Customer review rating 4.0/5

Malcolm B. Business - 15/06/2021 Confirmed reviews ALL

I stayed for 1 night the room is basic but very clean,

Dear Malcolm B., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with housekeeping and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Very good as always

Customer review rating 4.5/5

Judith M. Families - 08/06/2021 Confirmed reviews ALL

Stayed here many times Good prices Very clean rooms Friendly staff

Dear david m., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Good staff very good service

Customer review rating 5.0/5

Aarif P. Families - 08/06/2021 Confirmed reviews ALL

Enjoyed every moment. Thank you.

Dear Aarif P., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager
Customer review rating 5.0/5

Michael M. Families - 08/06/2021 Confirmed reviews ALL

Fantastic staff who all went out of their way to help us. Nothing was too much for them.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Convenient location for our needs

Customer review rating 2.5/5

Alison P. Couples - 30/05/2021 Confirmed reviews ALL

The food was lovely and the staff were really friendly but the hotel needs a bit of modernisation.

Dear Alison P., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be passing on your feedback to the owners around modernisation. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Good location

Customer review rating 4.5/5

Stevie J. J. 7. M. D. H. G. B. B. Families - 30/05/2021 Confirmed reviews ALL

Very good but but I was surprised the beer drinks were limited to rubbish larger.

Dear Stevie J J., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback although I did note your comment around the beer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Eric Spencer-Smith General Manager

OK

Customer review rating 3.0/5

Ian Business - 28/05/2021 Confirmed reviews ALL

All fine, apart from the overpowering and very unpleasant smell of cleaning products or some other artificial chemical air "freshener" in the room when I arrived.

Dear Ian B., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The strong smell you came across would have been the Sanitizer we use to sterilize the bedrooms as part of our Covid All Safe procedures, unfortunately Covid, lock-downs and Government guidelines are having a negative impact on some elements of our customer service. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Getting Back to normal

Customer review rating 4.0/5

Martin C. Business - 26/05/2021 Confirmed reviews ALL

The hotel is finally able to re-open all of its facilities.

Dear Martin C., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. We are not quite back to normal just yet but are keeping our fingers crossed we will be by the 21st June 2021. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Very disappointed

Customer review rating 2.0/5

Craig Couples - 26/05/2021 Confirmed reviews ALL

Checking into the hotel was good, booked swimming etc at repetition however when attended this was not booked in. First morning went for breakfast and one rude staff was trying to rush me taking my order before I even sat down. Room was excellent and comfy bed just the experience was very poor and disappointed.

Dear Craig, Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will follow up with the Breakfast team to address their approach and prevent future occurrence, I do know the Covid restrictions in place have thrown up a myriad of oddities and we cant wait for a better sense of normal. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Lovely Hotel with great facilities.

Customer review rating 4.5/5

Lyndsey Families - 25/05/2021 Confirmed reviews ALL

A flying one night visit with my daughter for a change of scenery! Just a couple of pointers, under current restrictions due to COVID-19, I had to book a slot to use the pool, this wasn't advertised when booking so I was completely unaware, it was only after I thought that I had better check if the pool was open a couple of days prior to our arrival, was I advised of the procedure. Another niggle was breakfast, again we had to book a slot which was absolutely fine, no issue with that, my issue as with the cooked breakfast. You just got a full cooked breakfast with no options. Surely that's not very cost effective for the hotel as a business? There must be considerable waste? I certainly would like to chose what type of eggs I would like for instance? And I don't necessarily like everything that was on my plate! And of course my 7 year old daughter, she only wanted a couple of sausages and beans, but she didn't have a choice, she got presented a full plate of stuff that was only going to end up in the bin! Other than that, we had a very pleasant stay and will definitely return. But please, if nothing else, just consider giving us options for our cooked breakfast! :)

Dear Lyndsey, We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Following your comments around Breakfast I have had a meeting with the team to discuss this and I am pleased to say we are going back to tailor made cooked breakfasts, its implementation was to reduce the risk of Covid and the time spent at a table but we don't believe its really making a difference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Disappointed

TripAdvisor rating 2.0/5

mkjc1973 Business - 23/11/2019 TripAdvisor review

Room was poor as it was in desperate need of updating. Chair had a large rip in it, Wardrobe had holes and the bathroom needed modernising or at least painted as it had flaked away in quite a few places. If you want an evening meal make sure you take some extra food. Ordered the curry and got 4 small pieces of chicken, 8 chips and a small spoon of rice. The naan bread was bite sized, so not value for money.

Dear mkjc1973, We very much appreciate your comments regarding your stay at Mercure Bolton Hotel. It is always a pleasure to receive both positive and negative feedback with a view it aids us moving forward, I will share your comments with the team and follow up with the Chef regarding those around portion sizes. I noted your comments around investment and I will share that with the owners, they have invested a lot in recent years and I am sure that will continue. Thank you again for sharing your experience. Kind regards, Eric Spencer-Smith General Manager

Great customer service

TripAdvisor rating 5.0/5

Mtpleasant1 Family - 30/09/2019 TripAdvisor review

Arrived 745am but allowed us into the room for a £20 surcharge. Good value. We were staying 2 nights and we knew that on the morning of our departure it would be too early for breakfast. They kindly allowed us to have a breakfast on the day of check in instead . The boy on reception was definately on the "right bus"

Dear Mtpleasant1, We very much appreciate your comments regarding your stay at Mercure Bolton Hotel. It is always a pleasure to receive positive feedback and I will share that with Ashley (The boy on reception) and the team. Thank you again for sharing your experience and I hope that you give us another opportunity to welcome you back in the future. Kind regards, Eric Spencer-Smith General Manager

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