Mercure Bolton Georgian House Hotel 3 stars

Customer review rating 3.9/5 1,897 reviews

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Mercure Bolton Georgian House Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • On-site swimming pool, jacuzzi, spa and gym facilities

  • Bolton town centre is located just 5 miles away

  • Located within 1.5 miles of the University of Bolton Stadium and Horwich Parkway station.

  • Nine function rooms for up to 300 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Hairdressing salon
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bolton Georgian House Hotel

Manchester Road
Blackrod
BL6 5RU
bolton
united kingdom

Tel: +4401942330012

Check-in from 15h00

Check out up to 11h00

  • By plane

    MANCHESTER INTL At 48.28km / 30 miles

  • By train

    HORWICH PARKWAY At 2.74km / 1.7 miles

  • By train

    HORWICH PARKWAY STN At 2.74km / 1.7 miles

GPS :53.576499, -2.560394

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Rooms at the back of the hotel offer lovely views over the West Pennine Moors. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slipp ers.

Classic room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 195 / 2099 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Classic room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 199 / 2142 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Area: From 267 / 2874 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 172 / 1851 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 355 / 3821 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe
Rooms

Our restaurants and bars

BRASSERIE RESTAURANT

Type of cuisine: International

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to complement your meal in a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar

Non contractual photo

The Bar offers a range of wines, beers, cocktails, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 453

  • Maximum capacity: 275 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Bolton Georgian House Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,897 reviews

tripadvisor

TripAdvisor Rating 3.5/5

855 reviews

Tired and dated hotel

Customer review rating 3.9/5

Rob Solo - 12/10/2020 Confirmed reviews ALL

The rooms are straight out of 1993 with thin walls, shabby dark wardrobes and brown bathrooms. Bed is firm, fairly comfy. Room was red hot even with radiator off and window open in mid October. No hot breakfast due to COVID, “continental breakfast” provided instead devoid of any moisture or flavour. Didn’t get one second morning of my 2 night stay. Staff friendly and reception looks nice.

Dear Rob C., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I noted your comments around investment and I will share that with the owners, they have invested the a lot in recent years and I know more was planned before the global pandemic brought everything to a grinding holt! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Disappointed

Customer review rating 3.9/5

M Friends - 17/09/2020 Confirmed reviews ALL

I had booked with yourselves using a voucher from Groupon. Which included 1 night stay with cocktails, breakfast, spa access and two treatments for myself and my friend who are keyworkers and were excited to be able to relax and enjoy a weekend before having to go back to a ward. However this is not the experience I received. I had emailed earlier on in the same week of my stay and was not informed that Bolton had gone back in to local lockdown. This meant that the restaurant and bar inside the hotel was closed. The spa was closed. We did not receive our cocktail and could only order room service food which were exorbitant prices, this meant that food was ordered from a local takeaway again which is not what was wanted. Breakfast was then a "continental" breakfast which again is not really what was expected. I understand that there is a pandemic and changes have been made to ensure safety, however having everything closed and not be informed and be offered a change in dates so that what I had paid for could be fulfilled would have been more appropriate however no information was given until arrival which was a two hour drive. I am aware that it was a Groupon deal and as such not the full price of a normal stay and so will not be as important as your full price paying guests. However to pay for a relaxing fun weekend to be basically isolated in the hotel room is something that I could have achieved at home and would have been more enjoyable. Very disappointed in the lack of communication from your hotel management

Dear Michelle R., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are in uncertain times and don't know one day to the next what the government is going to do despite or cravings to get back to some sort form of normality and cherish our customers as we did pre Covid-19 restrictions. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future once a new normal is established. Please feel free to contact me directly in the future and I will honor a preferential rate and ensure you have the experience you hoped for on this occasion. Yours Sincerely, Eric Spencer-Smith General Manager

Excellent care taken to provide safety during the Covid lockdown

Customer review rating 3.9/5

Mrs C. G. Solo - 12/09/2020 Confirmed reviews ALL

Upon entering the hotel lobby there was hand sanitizer available, plastic screens at the desk and all staff were wearing masks. I had received an email before my visit explaining the security options that had been put in place to reduce any risks.

Dear Caryn G., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously keep our customers safe. Caryn I would be really great full if you would share this on TripAdvisor as I am keen to let people know we are not flaunting the rules like other establishments and we are a positive option for those with genuine concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant and as safe as the previous one. Sincerely, Eric Spencer-Smith General Manager

Very disappointed with quality of hotel and poor customer service

Customer review rating 3.9/5

Anonymous Couples - 29/03/2020 Confirmed reviews ALL

Disappointing The hotel is certainly very tired. There are several cracked window panes, visible from both entrance of car park and the main corridor down to the bedrooms. Every time we went to reception we had to wait for some-one to appear at the desk, on a couple of occasions this was several minutes. Whilst we appreciate some changes had possibly taken place due to COVID-19 this should still not have any effect on professionalism of the staff. Having previously visited the hotel many times over years we only see a big deteriation in the quality overall

CLEAN GOOD RECEPTION STAFF

Customer review rating 3.9/5

David T. Couples - 24/03/2020 Confirmed reviews ALL

ONLY ONE NIGHT ,BUT FAB PLACE

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Well located

Customer review rating 3.9/5

Glenys G. Families - 23/03/2020 Confirmed reviews ALL

Only there overnight but room clean and warm, staff very friendly will be staying there again ,would recommend this hotel

Dear Gleyns g., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Lovely clean rooms

Customer review rating 3.9/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Friendly atmosphere

Dear Kerryann H., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Good hotel for contractors

Customer review rating 3.9/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

This hotel caters quite adequately for contractors and the like. Food and service is very good.

Dear George P., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager
Customer review rating 3.9/5

G S. Business - 13/03/2020 Confirmed reviews ALL

A decent hotel but the rooms do require refurbished.

Dear S. G., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-S. General Manager

Needs improving

Customer review rating 3.9/5

Gemz Couples - 12/03/2020 Confirmed reviews ALL

Stayed for 2 nights Rooms are very dated and in need off a major update this also goes for the pool area... the roof is all rusting and piece falling off that they have had to put a net to try and stop it falling in the pool all the rubber seals are hanging off the windows and the windows have all blown .... The changing are in need off major revamp the doors are all rotten that it just showing chip board it just very dated When we got up the first morning for breakfast at 8:30 there was 2 food trays outside the lift they was still there when we returned at 4pm reported this at this time on our return after being out for the evening at 11pm they was still there The food We ate in the bar on both nights there is very limited gluten free food options no starters, only pasta or fish main and only poached pear in gin for pudding... First night we had steak with Chucky chips was lovely and the chef confirmed this was all ok for gluten free on the second night my partner ordered the same as he knew he was safe with this being gluten free but when it arrived it was different chips which look horrible And no one could confirm if they was gluten free so he was unable eat them so had just a piece off stake for his tea... I had fish and chips with the same horrible chips that was soggy and horrible which I left... Breakfast was nice and they had gluten free bread which was good.. Julie was lovely and very helpful

Dear Gemma S., Thank you again for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me once again to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-S. General Manager

Excelelnt Stay

Customer review rating 3.9/5

Martin H. Couples - 09/03/2020 Confirmed reviews ALL

Thank you for your email. My wife and myself enjoyed a most enjoyable few days at your hotel and would have no hesitation in recommending it to other people. First impressions are always important and ours was experienced upon arrival at the reception desk, were we found the receptionist (Dave) most helpful and courtesy as was Julie in the dining room. The hotel provided ample activity through its spa and lounge to keep us contented and whilst the fabric of the hotel was clean and tidy, there was a few areas which were looking a little tired, no doubt these are in your maintenance programme for the future. Kindest regards and thanks for a most enjoyable stay.

Dear Martin H., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Shame about the shower

Customer review rating 3.9/5

Geoff Solo - 08/03/2020 Confirmed reviews ALL

Room was a little tired - could do with a bit of a revamp but the main issue was that the shower just didn’t work - dribbled out then stopped. On the plus side the swimming pool was quite nice

Dear Geoff G., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive feedback. I will share your comments with our team and the Maintenance manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that broken shower does not deter you from returning in the future. Sincerely, Eric Spencer-Smith General Manager

Well located

Customer review rating 3.9/5

Wayne G. Couples - 07/03/2020 Confirmed reviews ALL

Perfect location for the restaurants north of bolton in adlington and blackrod.

Dear Wayne g., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

old and dated

Customer review rating 3.9/5

Terry W. Business - 06/03/2020 Confirmed reviews ALL

Stayed for work and website looked good but everything has a large sign of wear and tear. Rooms are out dated and need a deep clean. In my bathroom alone there was a large amount of long dark hairs on the floor and on the vanity side. When I lifted the toilet seat there was a big clump of light hairs in the bowl. There was even more hairs on the carpet and I looks like who ever hovered missed the edges and corners completely. The cups had to be washed before I could use them as they looked like they had not been used in a while. Walls are damaged through out the hotel and door frames were quite badly damaged. There is even a broken window in the corridor outside one of the function rooms.

Dear Terry W., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will follow this up with housekeeping as although some of our rooms are a little dated cleanliness is not usually an issue for us, thank you for highlighting this to me. I did not your comments around investment and I will continue to push the owners to address this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

Excellent overnight stay

Customer review rating 3.9/5

James F. Couples - 04/03/2020 Confirmed reviews ALL

We checked in for one night to attend a family wedding celebration and found the staff extremely friendly, helpful and efficient. Our room was spacious and comfortable with a good sized bathroom.

Dear James F., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Well located

Customer review rating 3.9/5

Fiyin Families - 04/03/2020 Confirmed reviews ALL

I was looking forward to breakfast, disappointed it was plated rather than buffet. I specifically asked for a cot but they was none in the room, there were 2 single beds which I used, hence why I didn't complain but it will have been nice to have what I wanted. The pressure of the shower wasn't as high as I would have wanted it. I enjoyed the leisure facilities provided.

Dear Fiyinfoluwa O., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the shortfalls you raised and that missing Cot as that is not like us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Spencer-Smith General Manager

adequate for one night stay

Customer review rating 3.9/5

Anonymous Friends - 04/03/2020 Confirmed reviews ALL

good

Dear Susan J., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Nice staff but rooms need an update

Customer review rating 3.9/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

David was nice upon arrival very helpful. Rooms were nice size just need updating. Bathroom especially and the swimming area needs a complete repaint

Dear Richard p., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback on the team. I will share your comments with David and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did not your comments around investment and I will pass that to the owners. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

Well located as I have an Aunt who lives near by.

Customer review rating 3.9/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

We have used the Georgian hotel on many occasions and found the staff give very good customer service. Also breakfast and dinner very good.

Dear Kathleen M., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager
Customer review rating 3.9/5

Anonymous Couples - 29/02/2020 Confirmed reviews ALL

Very nice place great food . Drinks over priced.

Dear Andres M., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Spencer-Smith General Manager

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