Not a pleasant experience. Tired rooms. Stains on carpet. Stains on walls. Broken radiator on full heat during night on a warm day! Toilet not flushing. Tiles in bathroom loose. Litter in corridors. Doors constantly banging at all hours. Hotel used as a refugee centre which we were not notified of at any point.

It was dirty, old and disgusting

Convenient location. Experience could have been better

The staff you have working for you are absolutely fabulous, I do not know their names but they were so welcoming and helpful

Turned up on our wedding night to find one person on the desk and no help with our bags, i am registered disabled so this was very disappointing, room was nice but only facilities for one cup of tea each and there was still water in the kettle from previous occupants use. Lots of noise from other room or rooms so not much sleep. In the morning, Walked the bags to the stairs and still no one around to help with bags, disabled stairlift again not working and my wife had to walk up the stairs and get the very nice girl from reception to come down and help and that young lady is the only reason this awful hotel got a 4 rating. Looking forward to a response as to why you treat your disabled customers so shabbily and expect anymore of my communities patronage , Shame on you, and yes I would prefer that you publish my comments as they will be public anyway once I spread the word to stay away from this hotel.

Checking in was fine no issues, but as soon as we got into our room (after a being a very hot day) we felt the heat that was stored inside the room. We opened the windows but that was no help, then went to get the fan in the wardrobe, picked it up and the front element dropped straight off. Then plugged the fan in and it didn't even work. Contacted reception straight away and they said they would try and find one (6:30pm). We then sat in the hallway for about 20 minutes while waiting as the room was unbearable at that point. After waiting we went to reception to try and see if there was any luck and she said yes they're just looking. So we went back in the room and sat by the windows thinking they wouldn't be long. We went to reception again at to see if there was any luck as it had now been over 2 hours of waiting and still didn't have a fan. Decided to go to the pool just before it closed to try and cool down. But that was filled with loads of kids running and playing around inside so we went back to the room and just sat sleep on the floor watching tv as it was the coolest part of the room. It was at 10:20pm we finally got a knock on the door of someone delivering a fan. So the whole evening was just very unpleasant. However waking up and going to the pool in the morning was great, breakfast was great so that saved the trip a little. Just the lack of urgency for the fan whilst we were so warm, just made us feel like we weren't a priority or even a concern after such a hot day (September 8th - 29/30ºC).

Dirty Fitlhy Hotel, bad staines on bed and pillow, wouldnt put a dog in it.

Arrived on Tuesday 31st August as our daughter was having a major operation at the Royal Orthopedic Hospital in Stanmore. We live in Crowborough East Sussex and the drive to and from the Hospital for us was horrendous so we chose a hotel near the hospital to make it easier to visit once she had had the operation. We knew we were not allowed to see her but she knew that we were close just in case. First impression was that the hotel was tired looking. However, it was the number of Afganistan Refugees which made our stay unpleasant. They need solace and help for that I understand but PLEASE close the hotel to other paying guests and just accept the refugees. They were everywhere and at night the children were allowed to run up and down our corridor which kept us awake. We did complain about this to reception. As it happened we needed to stay another night but I was so depressed staying in your hotel we found somewhere else for the last night (The Doubletree by Hilton) down the road which turned our to be cheaper than your hotel!

Very disappointed I was not told in advance that the hotel was accommodating refugees. Whilst I sympathise with the terrible ordeal they are facing, I should have been made aware of this. We booked 4 rooms for a family wedding and felt let down by the level of service and cleanliness, with the bar closing at 10pm and food on the floor in the corridors. We have stayed at this hotel many times and I even worked there back in the day as a teenager so have fond memories, but sadly will not be staying again.

There was a horrendous smell coming from the drain in the shower which then caused the whole bathroom to smell. The room was really dark and dingy and smelt like ash. As you walk around the hotel it was dirty & rubbish on the floor. The swimming area wasn’t that clean either.

Room tiny and carpets filthy, no one had tried to disguise the severe brown staining on the filthy carpets. Bathroom tired and cramped. Booked dinner to be told no restaurant Bar Food only, Food was burnt inedible. Breakfast a free for all with a Afghan refugee children everywhere touching and lifting Food with their fingers . No Covid procedures in place at all . We didn't stay a second night we checked out of this hotel, as my husband has cancer and the lack of Covid procedures and cleanliness in this hotel could put his life at risk.

The room was clean and perfect for a 2 night stay. No complaints. The breakfast did the job & the staff were helpful.

Lovely set up, floors a little creaky in places. Staff were fantastic and polite. Big shout out for Vanessa in the bar. Room was very hot even with fans on and windows open

We use this hotel regularly and always feel welcome.

During my stay there were a couple of things which I was not happy about, however it was dealt with quite professionally by Linda at the front desk.