Mercure London Watford Hotel 4 stars

Although facilities are restricted it was a nice comfy and relaxed stay

All good.

Short stay with few complications

Very disappointing, no ventilation in rooms and reception not helpful

Very good

Helpful staff bedding clean and fresh no sanitises at front of hotel Yet asked to use touch screen Room shabby black bits in toilet surfaces reasonably clean but finger marks on switches Overall not a comfortable experience

My stay was good and the overall experience was enjoysble

We had a lovely privilege room and a good nights sleep

Stay here on a weekly regular basis, always accommodating and comfy stay, felt very safe

We stayed here for 10 days during a complicated house move (and covid) and found the staff to be unfaillingly helpful, friendly and attentive. The hotel was clean, rooms large and the pool was the perfect temperature. We also used the office rooms to work in several times and found the broadband to be excellent.

I was very impressed by the customer service and friendly staff. There was an issue with the lightbulb in my room and I was able to move rooms straight away. I appreciated the convenience of car parking availability for guests as well.

I was lucky enough to be staying the day they started their breakfast service again. Of course I booked my slot! I happened to be the first customer they had since March and the only one that day. The F&B manager was very welcoming and chatty and the lovely lady who served me did a brilliant job. The new way of service was well thought out and delivered expertly!

Stayed here for 2 night while visiting family in area. Room was as you would expect in this style of hotel. Soulless but clean and tidy. Receptionist on arrival was unfriendly and robotic. Failed to tell us various key bits of info: That rooms would be be serviced, (fair enough, in circumstances, but should be told). When we went to enquire after coming back to soggy towels and no fresh tea/coffee, told they we would have been told on check in and was on web site,. We were not told, and guess was in small print. More importantly we were not told, or asked to register our vehicle details, and have now have an aggressive parking ticket demand, for £100 for parking for one 2 hour slot, first evening. This is from a private parking company. As we parked throughout the weekend, cam only assume other charges may follow. We immediately phoned hotel, who queried why we had not registered car (we were not informed we needed to). The hotel have confirmed that they will arrange for charges to be cancelled, however we will be keeping a close eye, as the ‘parking ticket’ also indicated a ratchet in charges, if not paid quickly. Finally we used the pool, which was a treat, but again we were not told no towels would be provided so have to trail back through hotel to fetch from room (hence sogginess!). Luckily before we got in! Oh and on entering the pool have an encounter with 2 fellow swimmers (gym members) who told us we could not get in, as due to Covid restrictions pool could only take 4, and we would take over that no. As we had booked our slot, as had all the others present, we carried on. Possibly an admin error, but attitude of ‘members’ was we were ones who should surrender our slot. In the end we all swam on, until further folk, over the no, arrived, clearly having come through from the gym, Perhaps without a booking, and the 2 rather unwelcoming members got out. If the restriction is 4 this needs properly managed, and no elite status for ‘club members’ However we did enjoy our swim. Finally no breakfast available beyond ridiculously expensive breakfast in a bag‘. We went to Costa! This was all in contract to our previous nonintervention in a hotel, a chain, as well, though a smaller one, where services was excellent, and welcome fulsome. Clearly not the staff’s fault, probably low wages and uncertain contracts, but a big chain like this could do better. And treat is customers, as just that, customers, with choice. We will try the adjacent Hilton next time.

Was not satisfactory at all,I had to change my room at night because the toilet flush was not working,then they gave key of another room and I shifted ,but that room bed lamp wasn’t working,and the chair was with some left over waste from previous person and wasn’t cleaned properly,since I don’t want to change room again ,was too tired I had to clean myself and use it.Then with restaurant ,I ordered my dinner about 6.15 pm for night room service ,but didn’t receive and twenty minutes later after calling and all ,someone brought the food and told the lady there didn’t informed anyone about this order,which was not my fault.

The pool is lovely and warm. Spacious rooms. Good location.