Mercure London Watford Hotel 4 stars

Stayed here for 2 night while visiting family in area. Room was as you would expect in this style of hotel. Soulless but clean and tidy. Receptionist on arrival was unfriendly and robotic. Failed to tell us various key bits of info: That rooms would be be serviced, (fair enough, in circumstances, but should be told). When we went to enquire after coming back to soggy towels and no fresh tea/coffee, told they we would have been told on check in and was on web site,. We were not told, and guess was in small print. More importantly we were not told, or asked to register our vehicle details, and have now have an aggressive parking ticket demand, for £100 for parking for one 2 hour slot, first evening. This is from a private parking company. As we parked throughout the weekend, cam only assume other charges may follow. We immediately phoned hotel, who queried why we had not registered car (we were not informed we needed to). The hotel have confirmed that they will arrange for charges to be cancelled, however we will be keeping a close eye, as the ‘parking ticket’ also indicated a ratchet in charges, if not paid quickly. Finally we used the pool, which was a treat, but again we were not told no towels would be provided so have to trail back through hotel to fetch from room (hence sogginess!). Luckily before we got in! Oh and on entering the pool have an encounter with 2 fellow swimmers (gym members) who told us we could not get in, as due to Covid restrictions pool could only take 4, and we would take over that no. As we had booked our slot, as had all the others present, we carried on. Possibly an admin error, but attitude of ‘members’ was we were ones who should surrender our slot. In the end we all swam on, until further folk, over the no, arrived, clearly having come through from the gym, Perhaps without a booking, and the 2 rather unwelcoming members got out. If the restriction is 4 this needs properly managed, and no elite status for ‘club members’ However we did enjoy our swim. Finally no breakfast available beyond ridiculously expensive breakfast in a bag‘. We went to Costa! This was all in contract to our previous nonintervention in a hotel, a chain, as well, though a smaller one, where services was excellent, and welcome fulsome. Clearly not the staff’s fault, probably low wages and uncertain contracts, but a big chain like this could do better. And treat is customers, as just that, customers, with choice. We will try the adjacent Hilton next time.

Was not satisfactory at all,I had to change my room at night because the toilet flush was not working,then they gave key of another room and I shifted ,but that room bed lamp wasn’t working,and the chair was with some left over waste from previous person and wasn’t cleaned properly,since I don’t want to change room again ,was too tired I had to clean myself and use it.Then with restaurant ,I ordered my dinner about 6.15 pm for night room service ,but didn’t receive and twenty minutes later after calling and all ,someone brought the food and told the lady there didn’t informed anyone about this order,which was not my fault.

The pool is lovely and warm. Spacious rooms. Good location.

Nice clean hotel

Were not expecting much from the hotel and just wanted to stay for one night as we went to the Whipsnade Zoo the next day. We wanted somewhere with a pool and managed to get a one hour slot for swimming booked (due to COVID it has to be booked) - it was great! Empty pool (just us four and another family) and very clean. There was no breakfast in the hotel (unless ordered continental breakfast to the room) which was fine with us as we wanted to eat out anyway. The bar, however, was open and it was nice to have a drink there in the evening. We had interconnected rooms which worked very well for us with two young kids and both of them were nice, comfortable and clean. Overall, happy with the stay.

From the moment you walk in you are treated like an inmate of a prison

Arrived after really bad roadworks outside hotel and having to go around the houses to get to the hotel. The room was dated no air conditioning beds were really uncomfortable. I asked for a fan as the room was hot it fell to bits on me and was bought another which when plugged in didn’t even turn on . These old fans should have the safety puk testing these would have never passed in my option. The staff were miserable as if they didn’t want to be at work. Having to book to use the gym was a real pain as this is why we booked this hotel. The restaurant was not open to eat in room service only. And breakfast was going to be a bag with a croissant orange juice and yoghurt totally unacceptable. After the first night my friend and I could not stand another night there. We asked for our money back. This spoilt out little break. To be honest I would like a refund for the first night as well the hotel was noisy due to the aero planes from the aero drone and the motorway being near by. The hotel corridors were grubby needs money spent on this hotel. The carpet in our room was dirty and the pipes were full of dust. This hotel is a 1 Star in my opinion . Look forward to hearing from you Melanie W.

Good stay just unfortunate in this time that the full use of facilities is not available

No atmosphere bar staff not very friendly Bar could have been open lunchtime with a small lunch menu !

we booked 4 nights indicating that one of our party needed Gluten Free food. we knew that breakfast which was part of our deal would be in a bag, but knew that GF food was readily available. however for the first 2 breakfast we received 3 yoghuts and 2 apples. GF yes but not like the normal breakfast, yoghurt, bun, coissant, apple. eventualy we did receive gf cake and cereal

We got married on Friday at the hotel and it was the most wonderful day thanks to all the staff for their amazing commitment to make our day as special as possible in these covid times!!

Toilet flush was not working properly. Welcoming was good.

Poor food options for vegetarians. Pool was shut. Room was clean

Although we enjoyed our stay ,we had a few problems with the room, Bathroom tap was loose and went from side to side which was fixed the next day when we reported it .Very low water pressure in shower which they could not fix. Apart from that we enjoyed our stay ,though I do think the rooms are getting a bit tired carpets old and stained and a brighter colour in the rooms would help.

As usual, staff were friendly, helpful and attentive. Considered the problems with Covid, the hotel has done its best to look after the guests and make their stay as comfortable as possible.