Mercure London Watford Hotel 4 stars

Good stay pleasant reception staff very pleasant

I came to stay with my children as a treat for my daughters 9th birthday, I requested a quiet room and that’s exactly what we got. The room was lovely. The only downside was that swimming lessons were taking place so we couldn't use the pool until after 5.30pm and that was our main reason for choosing Mercure. Other then that we had a great stay and breakfast was great.

A nice relaxing night with a great breakfast and friendly staff

We stayed at Mercure Watford from 8-9/03 with our family to have a lovely time off and relax from a very difficult period we came through and instead of a relaxing time it was really stressful and upsetting. We booked one night in the hotel including 3 course meal dinner for 2 adults and breakfast for family only to find out that the 3 course meal was not a 3 course but a credit of the money we paid in our final bill , which is not explained when we book in advance and not correct as if we knew that we would not pay something in advance to not get any discount or deals , it doesn’t make any sense. If you order a 3 course meal from that menu it would never add to £22, so it is impossible to do that offer as well. I put attached a copy of the offer and I believe you are misleading what you selling , plus you should of mention when this “deal” is booked about the restaurant been open or not as I had to bring my kids to a bar at night which was not pleasant. Before our meal we did ask for a manager to come and see us to discuss about the offer but no one turned up . Not only that , my son choked with his food at night at the bar during the meal and throw up really bad and no one came to help us cleaning or help with my child and I still had to buy some water £5.60 for 2 bottles to give it to him as he was not well. The lady Roksana, gave my husband a towel to clean the sick only because he asked her for something and after he cleaned she told him to throw the towel in the bin, at no point she came in to check if my son was ok or anything! This is ridiculous for 4 start hotel or customer service ! Roksana was only worried about seating at the table with some other guests and talk to them. My son choked during lunch as well but that wasn’t such a bad choke and he didn’t throw up but the gentleman at the bar was really helpful and came in to help straight way. The room we stayed had spider web all over the wall, crushed biscuits on the floor , very dirty carpets and the cups for coffee weren’t even washed . For breakfast, we went around 7:30-8am and they had no more pastries only croissant, no apples or bananas which is normally served , no veggie sausage as also advertised and one of the ladies serving was so rude toward us that I got scared to ask her for anything . Such disappointed and really upsetting days at the Mercure.

Comfortable room,though with occasional noisy neighbours, very pleasant staff at reception and at breakfast. Dining experience not wonderful though.

As a regular visitor to the Mercure Watford I have nothing but praise for the care and consideration afforded to my wife and me by the Staff under Linda at the Reception, and the restaurant team.

Bar was closed but the reception were kind enough to fetch us drinks, doors just outside room was 114 I think we're to the outside very loud and constantly slamming all night

I checked into the hotel on Friday 28th Feb for the weekend- ordered a paper, which incidentally I am still waiting for! I went to my room at around 11pm and heard a dog barking (yapping) down the corridor. At 1am I called reception who said they would call the room - this dog continued barking and I called reception and the night manager came to the room and tried to get an answer but to no avail. I eventually managed to get 2 hours sleep! The next morning when I went to reception it was as if I was making it all up as they informed me they had spoken to the guests who denied having a dog!!! I was informed they were Shift workers and hadn’t checked a dog in. After threatening that if it happened again on Saturday I would contact the RSPCA they eventually admitted to having the dog in the room. Other friends arrived on Saturday night and they heard the dog that night although not as much as I assume the owners were not working that night. On Sunday morning my friends and I were subjected to the most vile abuse from the owner and his partner and told we should get earplugs! I cannot and will not print what was said to us. Over all of this I was made to feel by the Manager on duty on Saturday morning as if I was at fault! Eventually she realised but it certainly did not make me feel like a valued customer. The hotel bedrooms are in need of refurbishment and the food in general was poor. I have had to stay in London at the Ibis Whitechapel ( another in the Acor group) 4 times in the last 4 weeks due to family in the Royal London Hospital and although this is a budget hotel, there is absolutely, no comparison to the Watford Mercure Hotel. Safe to say that even though I was refunded 50% of my Friday night stay I will never stay in the Watford one again.

Was too much noise next to our room, someone was locked outside of the room and was knocking the door for almost 1 hour. Was around 2:00 in the morning, I couldn't sleep. The breakfast and the room was alright.

This hotel and service was what you expect for the price, it has come a long way though and needs renovation.

Staff were generally very friendly. Check-in and out were both easy. The room was a good size and amenities were good and location very handy close to M1. I had an issue with several lights in the room not working. I mentioned this to staff who said they would have it fixed during the day I was out but I stayed 2 nights and the lights were not fixed. The room was very hot when I entered and I found that there was only a door separating my room from the room nextdoor and I could hear every single word of their conversations and television programmes. Light also came under the main door from the corridor so the light and noise was very disturbing. I think the hotel needs to look into better soundproofing. Food was OK but very overly priced. I also struggled to plug the kettle in because the lead was ridiculously short and I actually found this pretty dangerous.

All good

Staff welcomes family to adjoining rooms and were very helpful. Little did we suspect that the function taking place that Saturday night would play loud music until 1am and that guests would run up and down corridors, shouting and swearing until past 5am. Next day reception let us know police had been walking the corridors to try and contain the guests.

usual staff as part of my work. Staff always great but rooms very tired

I wasn't not happy last weekend. i paid for room service breakfast for 830 am, It's was a surprise for my boyfriend..850 am i have to make an excused came out to see what happened the kitchen said they were not aware of it, after check at the reception they find my order, They apologise and bring it after... Otherwise i'm happy. thanks