Mercure London Watford Hotel

All hotels in WATFORD

Mercure London Watford Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 243 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Feel Good Health Club with gym, sauna and pool

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH WATFORD
United Kingdom

Telephone +44 20 8702 0012

Fax +44 161 388 0915

Contact email

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS:51.657615, -0.348998

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE Non contractual photo

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  243 reviews

TripAdvisor Rating  3.0/5  1,445 reviews

Good stay

Customer review rating 5.0/5

Viorel P. Business - Confirmed reviews ALL

We had a nice time in the hotel : Good sized rooms ,friendly atmosphere helpful facilities and staff Highly recommended

Cancelled our booking 3 days before

TripAdvisor rating 1.0/5

Cashmore123 TripAdvisor review

I had booked this hotel 5 months in advance, however they decided to email me three days before my reservation, to tell me they could no longer honour it. They offered me no reason other than accepting a long term stay. Having read the reviews it’s clear that it has become a refugee hotel. I’m so disappointed they didn’t give me more notice and barely even offered an apology

Thank you for your feedback it is much appreciated to ensure we always look at ways of improving how we operate.

Okay, could have been nicer, staff were great

Customer review rating 3.0/5

Wisdom Couples - Confirmed reviews ALL

Basic needs met, would have liked to experience nicer decor, a working remote for the t.v and bath robes

Dear A M., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Perfect for our needs!

Customer review rating 5.0/5

Kath G. Families - Confirmed reviews ALL

We chose this location for our stay as we would be visiting Warner Brothers Studio Tour [Harry Potter World!] It's location was excellent for this. The Reception desk staff were friendly and helpful. The rooms clean and functional. The beds very comfy. Plenty of parking too. We chose to take our breakfast at the local Toby Carvery so can not review food service. The pool/sauna/jacuzzi were also a great bonus and well presented.

Dear Kathleen G., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Appalling

TripAdvisor rating 1.0/5

veryunimpressed22021 TripAdvisor review

I can’t believe you’ve actually asked me to write a review of your hotel when you cancelled my reservation 3 days before my stay. I was left to find alternative accommodation for my disabled father at very short notice which was hard as there are limited rooms available and then you informed me I wouldn’t be refunded for 10 days so effectively had to pay twice. Seriously unimpressed.

I am very sorry we found ourselves in this situation and rest assured we use all feedback to ensure we always strive to get better.

Good location, friendly staff

Customer review rating 4.5/5

Melanie S. Business - Confirmed reviews ALL

Good stay, plumbing a little slow (bath running, toilet flushing etc) however everything was great

Dear Melanie S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Run down property

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Not a pleasant experience. Tired rooms. Stains on carpet. Stains on walls. Broken radiator on full heat during night on a warm day! Toilet not flushing. Tiles in bathroom loose. Litter in corridors. Doors constantly banging at all hours. Hotel used as a refugee centre which we were not notified of at any point.

Dear Janette P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Awful and disgusting

Customer review rating 0.5/5

Laura Families - Confirmed reviews ALL

It was dirty, old and disgusting

Dear Shabana Y., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Convenient

Customer review rating 3.5/5

Elise S. Solo - Confirmed reviews ALL

Convenient location. Experience could have been better

Dear Elise s., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great staff, room and communal areas all good

Customer review rating 4.5/5

Jacky Friends - Confirmed reviews ALL

The staff you have working for you are absolutely fabulous, I do not know their names but they were so welcoming and helpful

Dear Jacqui B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Noisy and no disabled access

Customer review rating 2.0/5

James H. Couples - Confirmed reviews ALL

Turned up on our wedding night to find one person on the desk and no help with our bags, i am registered disabled so this was very disappointing, room was nice but only facilities for one cup of tea each and there was still water in the kettle from previous occupants use. Lots of noise from other room or rooms so not much sleep. In the morning, Walked the bags to the stairs and still no one around to help with bags, disabled stairlift again not working and my wife had to walk up the stairs and get the very nice girl from reception to come down and help and that young lady is the only reason this awful hotel got a 4 rating. Looking forward to a response as to why you treat your disabled customers so shabbily and expect anymore of my communities patronage , Shame on you, and yes I would prefer that you publish my comments as they will be public anyway once I spread the word to stay away from this hotel.

Dear James H., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor customer care

Customer review rating 2.0/5

Jordan Couples - Confirmed reviews ALL

Checking in was fine no issues, but as soon as we got into our room (after a being a very hot day) we felt the heat that was stored inside the room. We opened the windows but that was no help, then went to get the fan in the wardrobe, picked it up and the front element dropped straight off. Then plugged the fan in and it didn't even work. Contacted reception straight away and they said they would try and find one (6:30pm). We then sat in the hallway for about 20 minutes while waiting as the room was unbearable at that point. After waiting we went to reception to try and see if there was any luck and she said yes they're just looking. So we went back in the room and sat by the windows thinking they wouldn't be long. We went to reception again at to see if there was any luck as it had now been over 2 hours of waiting and still didn't have a fan. Decided to go to the pool just before it closed to try and cool down. But that was filled with loads of kids running and playing around inside so we went back to the room and just sat sleep on the floor watching tv as it was the coolest part of the room. It was at 10:20pm we finally got a knock on the door of someone delivering a fan. So the whole evening was just very unpleasant. However waking up and going to the pool in the morning was great, breakfast was great so that saved the trip a little. Just the lack of urgency for the fan whilst we were so warm, just made us feel like we weren't a priority or even a concern after such a hot day (September 8th - 29/30ºC).

Dear Annie P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Dirty Fitlhy Hotel, bad staines on bed and pillow, wouldnt put a dog in it.

Dear Alan S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Well located for my needs but disappointed with the quality of stay especially with the room.

Customer review rating 2.0/5

Giannina S. Friends - Confirmed reviews ALL

Arrived on Tuesday 31st August as our daughter was having a major operation at the Royal Orthopedic Hospital in Stanmore. We live in Crowborough East Sussex and the drive to and from the Hospital for us was horrendous so we chose a hotel near the hospital to make it easier to visit once she had had the operation. We knew we were not allowed to see her but she knew that we were close just in case. First impression was that the hotel was tired looking. However, it was the number of Afganistan Refugees which made our stay unpleasant. They need solace and help for that I understand but PLEASE close the hotel to other paying guests and just accept the refugees. They were everywhere and at night the children were allowed to run up and down our corridor which kept us awake. We did complain about this to reception. As it happened we needed to stay another night but I was so depressed staying in your hotel we found somewhere else for the last night (The Doubletree by Hilton) down the road which turned our to be cheaper than your hotel!

Dear Giannina S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor communication

Customer review rating 0.5/5

Tina Couples - Confirmed reviews ALL

Very disappointed I was not told in advance that the hotel was accommodating refugees. Whilst I sympathise with the terrible ordeal they are facing, I should have been made aware of this. We booked 4 rooms for a family wedding and felt let down by the level of service and cleanliness, with the bar closing at 10pm and food on the floor in the corridors. We have stayed at this hotel many times and I even worked there back in the day as a teenager so have fond memories, but sadly will not be staying again.

Dear Tina H., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Average Stay - we were really disappointed with the room.

Customer review rating 2.0/5

James Couples - Confirmed reviews ALL

There was a horrendous smell coming from the drain in the shower which then caused the whole bathroom to smell. The room was really dark and dingy and smelt like ash. As you walk around the hotel it was dirty & rubbish on the floor. The swimming area wasn’t that clean either.

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Horrendous Weekend

Customer review rating 0.5/5

Nuala L. Families - Confirmed reviews ALL

Room tiny and carpets filthy, no one had tried to disguise the severe brown staining on the filthy carpets. Bathroom tired and cramped. Booked dinner to be told no restaurant Bar Food only, Food was burnt inedible. Breakfast a free for all with a Afghan refugee children everywhere touching and lifting Food with their fingers . No Covid procedures in place at all . We didn't stay a second night we checked out of this hotel, as my husband has cancer and the lack of Covid procedures and cleanliness in this hotel could put his life at risk.

Dear Nuala L., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great stay

Customer review rating 4.5/5

Zaniffa Friends - Confirmed reviews ALL

The room was clean and perfect for a 2 night stay. No complaints. The breakfast did the job & the staff were helpful.

Dear Mona M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Great stay

Customer review rating 5.0/5

Dyllan E. Families - Confirmed reviews ALL

Lovely set up, floors a little creaky in places. Staff were fantastic and polite. Big shout out for Vanessa in the bar. Room was very hot even with fans on and windows open

Dear Anna E., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Comfortable and good value

Customer review rating 4.0/5

Leslie G. Couples - Confirmed reviews ALL

We use this hotel regularly and always feel welcome.

Dear Leslie G., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in WATFORD