Customer review rating 3.6/5 2,813 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Feel Good Health Club with gym, sauna and pool
14 versatile meeting rooms can hold up to 200 people
On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.
M1, M25 & M40 and airports all within 20 miles
Check-in from 15h00
Check out up to 11h00
A41 Watford Bypass
WD25 8JH watford
Contact email :
Check-in from 15h00
Check out up to 11h00
All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.
Classic room with 1 double bed
Classic room with 2 single beds
Compact Room with one double bed
Compact Room with 2 single beds
Classic family room for 2 adults and 1 child
Classic accessible room with 1 double bed
Classic accessible room with 2 single beds
Privilege room with 1 double bed
Number of meeting rooms: 15
Maximum size: 282 m²
Maximum capacity: 200 people
Maximum banquet capacity: 190 people
100% genuine reviews from our guestsFind out more
Lina D. Couples - 14/06/2021 Confirmed reviews ALL
Good easy check in
Nice facilites but room was a let down
Javier C. Families - 14/06/2021 Confirmed reviews ALL
Room was big , bathroom very dated from 70 or 80's I guess. It was super hot in the room and aircon unit did not work.
Not bad but could improve
Trevor B. Business - 13/06/2021 Confirmed reviews ALL
The staff were friendly enough though special mention to Joan at breakfast for being cheerful, welcoming and efficient. Breakfast itself was very reasonable under present circumstances. The room was mostly ok, with a decent shower, but no air-conditioning or fan at this time of year, and evidently centrally heated, means you chances of feeling a comfortable temperature are minimal. Sockets near the bed, thank goodness! Not all hotels have them yet for some odd reason. Bed was too hard for more than a few days' stay. Food was unimaginative and not the best value, one night I found a piece of foil cardboard, like a seal off a sauce bottle, in my burger. After the meal I brought this to the server's attention and apart from an indifferent 'sorry' I was offered no recompense. The health club has a well-equipped gym and is spacious too but the pool, like the room heating, is begging to be updated as it looks tired and grubby. Many if not most of the changing room locks were broken or non-functioning. The pool is barely recognisable from the photo, is short and an odd shape, and having been divided into lanes it was undeserving of the title 'swimming' pool. Nobody enforcing the covid rules around the jacuzzi, which was hogged by three young guys (max 2 people) the whole time I was there. Steam room was closed (why, when other hotels can open theirs?) and the sauna full with just one occupant. To cap it all the signage to the health club is atrocious and stops short of showing you the entire route so you end up traipsing through several identical corridors to find it. The booking system worked OK though as long as you started from the front page every time as the 'start over' button would raise a charge on your next booking as if you weren't a guest. I know the staff were mostly very good, doing their best and were obviously under pressure but the negatives about the building itself I have mentioned, plus the usual availability of nearer hotels to my workplace, mean I would choose to stay elsewhere in future.
Norma K. Couples - 13/06/2021 Confirmed reviews ALL
Hotel gone down hill. Grubby needs a good clean. Had a cold breakfast no choice of eggs, the fried eggs had been there for hours. No toast. Left early, as glad t get out of place.
No air con, dated rooms that were too hot to sleep in.
Amy N. Families - 11/06/2021 Confirmed reviews ALL
We booked the hotel as it had a pool and was close to Harry Potter World. The reception area looks clean and modern as you walk in but we were disappointed as soon as we got to our room at the back of the hotel. It was really dated, the carpet was stained and the en-suite had not been replaced since the 80’s!! Tiles were warped and the shower was broken and the jets in the spa bath were missing which looked dirty. The iron was also dangerous as didn’t have a cap over the water part so once I had ironed clothes for the next day while putting the Iron away I got splashed with water, was lucky it wasn’t hot seeing I had just been using it. (I checked the iron in the 2nd room we went into as well and that was a the same so someone could have burnt themselves with hot water when ironing). I also hurt my leg when sitting on the bed as the hook that attaches the base together was sticking out so got a scratch and bruise. We went swimming and then for an evening meal the first night and then when we returned the room was sweltering and no air at all. The massive air conditioning unit that was in the corner of the room was broken with bits missing and we only had one small fan that was plugged in at the other side of the room to the bed. We were all really struggling to sleep and our 3 year old was red in the face and clammy it was that hot. We called and asked to be moved just after 10pm as we couldn’t sleep but they said there were no other family rooms available and so we asked for another fan and an extension lead so we could try and have some air to sleep. To add insult to injury in the morning we wanted cold showers to cool down before our day in London and Harry Potter world the shower was stuck on hot and we couldn’t change the temperature to cold so had to have a wash in the sink which wasn’t ideal. I couldn’t get ready properly as was too hot to put makeup on and we were all relieved to step into the air conditioned hallway. Thinking about it would have probably got w better nights sleep in the cool corridor. When we complained the next day and asked to move rooms the lady on reception (Linda) was great and she gave us a new room straight away. It seemed like this was a common occurrence for people in that room (435) and put us into a room that was down the corridor. The room was still hot but as we had 3 fans on the go it was a lot cooler than the night before. The bathroom was more modern (90’s) and the shower worked so a lot better. The hotel could do with a total refurb of all the rooms and bathrooms to get it up to a modern standard, the carpet in this room was stained and had iron burn marks on the carpet. We only booked the hotel due to location and it had a pool to sleep while we had a busy few days away but not being able to sleep due to the heat was insufferable especially with a young child. When I booked it said it was a 4star hotel and have stayed in other mecure hotels before that have been fine. I wouldn’t recommend this hotel due to not being able to sleep well or shower in the morning. We couldn’t fault the staff they were friendly and helpful but the accommodation itself needs improving drastically. This is the first time we’ve been away in a hotel since COVID and was left disappointed. I could have booked a travel lodge for less and had a better quality of accommodation.
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