Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,714 reviews

#ALLSAFE Accor

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Mercure London Watford Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Feel Good Health Club with gym, sauna and pool

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Tel: +4402087020012

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Menu (PDF)

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,714 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,411 reviews

Good hotel experience generally

Customer review rating 3.6/5

Caitlin Business - 12/09/2020 Confirmed reviews ALL

I would happily come back here again. The hotel staff were friendly, professional and efficient. The rooms I stayed in were clean and well kept. The food menu was quite limited but what I ordered came quickly and was tasty and the bar staff member provided me with great service. The only issue that I had was that I was originally put in a room next to a football pitch and there was a lot of noise coming from there. But when I brought it up with reception, the staff member who dealt with it was very apologetic and did not quibble over it at all. She quite happily moved me to another room and I was much more comfortable.

Dear Caitlin V., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very dirty

Customer review rating 3.6/5

Bethany R. Couples - 11/09/2020 Confirmed reviews ALL

The room was very dirty with stains all over the carpet and curtains, the bed sheets and towels smelled like mildew and and the room as a whole was dusty which in turn set my allergies and asthma off and has actually led to a sinus infection. The toilet was stained and full of limescale in the bowl and we encountered two damp beetles in our room during our stay as well. I would not stay here again as this hotel was certainly not a four star as advertised, the hotel was also very noisy with doors slamming during all hours of the night which ended up vibrating the walls of the hotel. I am also still awaiting on the remaining money to go back into my card from the room service pre payment.

Dear Bethany r., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Lovely staff but rooms in need of serious cash injection and strong smell of smoke

Customer review rating 3.6/5

Anonymous Business - 09/09/2020 Confirmed reviews ALL

Arrived late with my 15 year old daughter who was playing in the England Girls Golf Tournament. The room we were allocated was miles away & stank of smoke so they moved us closer. Staff were lovely but the room was dirty, smelly and small. Used to think Mercure represented good value but not anymore. NEEDS a CASH INJECTION! Staff were lovely though.

Dear {guest_first_name} S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Overcharged

Customer review rating 3.6/5

Sam D. Couples - 08/09/2020 Confirmed reviews ALL

I booked hotel stay via the app for 1 night, £98. Only to get to the hotel to find out it would would have cost me £57. Total rip off and won't be using this service again

Dear Sam D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Nice - but hot...

Customer review rating 3.6/5

Ckoshpo Families - 08/09/2020 Confirmed reviews ALL

Staff - friendly, helpful, professional, kind Hotel - dated, need updating Room - large, comfortable, low pressure shower, needs updating Pool - clean, not busy (probably because Covid!), modern VERY Hot in the room. A fan provided, but only gave a very mild breeze. Not nearly enough to cool us down.

Dear Ushwin P., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

No complaints

Customer review rating 3.6/5

S. Business - 07/09/2020 Confirmed reviews ALL

All areas clean and bright. Room covid sealed and clean. Bed large and comfortable. Free parking. Altogether a very pleasnt stay at a budget priced hotel.

Dear James S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Average

Customer review rating 3.6/5

T. Couples - 07/09/2020 Confirmed reviews ALL

We upgraded from standard, but room was not as good as the standard rooms we had used before. We had to ask for gowns, and no espresso machine as advertised, no wardrobe, curtain rails not shutting properly

Dear Yeshitila T., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very professional

Customer review rating 3.6/5

Gemma C. Business - 06/09/2020 Confirmed reviews ALL

Extremely professional and well organised. I felt safe in relation to these unprecedented time, it was so clean and comfortable!

Dear Gemma C., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Extremely Disappointed

Customer review rating 3.6/5

Nikesha Couples - 05/09/2020 Confirmed reviews ALL

I have stayed with mercure for a total of possibly 8/9 times if not more prior to lockdown. However the last two or three times me and my partner have been the standards of the hotel have been close to 2 star not 4. Our room has about 15/20 flies and spiders all over the curtains / windows and one spider on the bed. The bathroom was disgusting and not clean at all. We asked to move rooms and the front desk lady moved us however we were still very unhappy as the second room was extremely dusty and felt like somebody’s old bedroom. It was so bad we asked to leave the same time we checked in after seeing the second room and requested a refund. The lady at the front desk did not hesitate or even ask why. She just said no problem and done the refund as if this is a regular occurrence. Never again will I stay at this hotel. The mercure has definitely lost a loyal customer!

Convenient location

Customer review rating 3.6/5

Ronny R. Couples - 05/09/2020 Confirmed reviews ALL

Given the ongoing situation with Covid-19 this was a room only visit. In my view, the cleanliness of the bedroom and bathroom did not match the claims on the Mercure website stating "We have introduced new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel." The chest of drawers had tee/coffee stains on the rims, suggesting a spillage of sorts. I accordingly disinfected the drawers and removed crumbs from inside them, lining them with kitchen roll before use. The bathroom taps, which lacked any shine, did not appear to have undergone anything other than a basic routine wiping. It did not bother us that there was no room cleaning etc during our three day stay. I am not one given to providing less than complimentary feedback. However, given the extraordinary effort required at this time to even consider staying anywhere other than at home, I do feel let down that Mercure's proud hygiene claims were less than apparent.

Customer review rating 3.6/5

Richard M. Couples - 03/09/2020 Confirmed reviews ALL

Poor. Facilities not clean and cleaners not wearing face coverings.

Dear Richard M., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

a convenient stay, with the inconvenience of having to move rooms!!

Customer review rating 3.6/5

Corinne B. Couples - 02/09/2020 Confirmed reviews ALL

The sink in the bathroom did not empty, so in these extra hygienic times, it was not satisfactory, so we had to move to another room, a bit annoying as we came away for a break!! BTW we are still waiting for a credit to be given to us for 50% of one nights stay!! Could do better!!

Dear Corinne B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good location, room could have been better

Customer review rating 3.6/5

Mariafj Families - 01/09/2020 Confirmed reviews ALL

Good price, so can’t complain too much but have stayed at different Mercure hotels and overall this could have been better. When booking I ordered a cot in the room as I knew we were arriving late. We had to wait for this to be brought up. Overall room size was sufficient but very creaky floorboards! Good breakfast package left outside door though.

Dear Maria F., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Disgusting

TripAdvisor rating 3.0/5

Keesh987 01/09/2020 TripAdvisor review

I have stayed at the mercure possibly 15 times and I must say the last two times I have been extremely disappointed. Their new staff is terrible with customer service and I will not be going back. The rooms now resemble university accommodation rooms or b&b’s and have no 4* experience to it what so ever. We checked in and asked for a room request to be changed twice, it was so bad that we left and got a refund.

Comfortable stay

Customer review rating 3.6/5

James P. Business - 29/08/2020 Confirmed reviews ALL

Brilliant greeting from the lady in charge of reception upon my arrival, 26/08/20. Very good indeed and professional! Unfortunately room with mouse droppings. Tried to phone several times to get room service dinner or book restaurant. No answer so went to McDonalds! Really poor here guys. You could have made money if you answered the phone. I could hear people talking outside the window til very late which annoyed me. Perhaps out the back of the adjacent hotel bar? The shower next day turned itself off twice. Not sure why, didnt see a timer so must have been water supply. Wasnt ideal when got to move quickly. Breakfast to go ok, but could give a bit of jam or something with croissant etc Your lady on reception was the best redeeming feature of the experience!

Dear James P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Well located

Customer review rating 3.6/5

Art Families - 26/08/2020 Confirmed reviews ALL

to say I was disappointed its not real ,although it was a special offer, no hot breakfast was served instead we got a bag left on door containing a crossaint, a yoghurt a drink and a piece of fruit and a blueberry muffin (which we didn't like. Theb the room was not cleaned for the whole of our stay, so we had three days of rubbish left in the room. Also there was no bar or restaurant open for our stay. All in all not a very pleasant stay. Not up to your usual standard. I can understand some of the reasons but not all.

Dear Arthur L., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are reopening areas in stages to ensure we make safe for our guests, i am glad to say we have our bar open again now and hot breakfasts will be returning shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Not happy

Customer review rating 3.6/5

Jakki P. Families - 23/08/2020 Confirmed reviews ALL

Staff were great and helpful. We were on our way down to London and got a call from the hotel saying the lift was broken and they had another type of lift. We said ok as we thought it was a lift to put the wheelchair in and keep your finger on the button. When we got their they showed us a contraption like a wheelchair on tank wheels that take you upstairs and downstairs. It would mean getting husband out of wheelchair. He said no way am I getting in that. We then went to back of building through the spa to get in and out. The bedroom was very small for a wheelchair to manoeuvre. Very stressful for me his career. No spoons for the yoghurt for breakfast on both days. Sadly not had a good stay.

Dear Jacqueline P., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Not worth Re-opening

Customer review rating 3.6/5

Lf200 Solo - 22/08/2020 Confirmed reviews ALL

Not worth the money I paid to stay unfortunately, the best thing was being located a short drive away from the town centre. Gym - the music on the tv radio was poor and not uplifting/motivating. Kisstory was playing and often a lot of sad/slow songs were played. Pool- too packed I couldn’t use it Jacuzzi - not in use Sauna - not in use Staff - I did not interact with many staff members but one of the hotel room keepers could not speak English so when I asked her a question she did not understand. Also, my card key stopped working at one point so I made a call to reception from the corridor and was told I have to walk back to collect it as she was on her own. Room - half used toilet roll was what was in the bathroom, as well as short hair clippings around the sink. Breakfast - I understand the restaurant is closed due to Covid but I did not expect breakfast to be a bag of apples, warm yogurt and orange juice, plus 3 muffins and a croissant each morning. Quite underwhelming and fattening! Hotel reception was tidy and clean and ample parking.

Dear Meeka F., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Truly horrific - I'm still having flashbacks

Customer review rating 3.6/5

Fs Families - 20/08/2020 Confirmed reviews ALL

When I book a hotel, especially a four star one, I expect a clean, quiet room and a bed I can sleep in. Having been reassured by Linda that my room would have the two beds made up in a quiet room, I was horrified to find a broken down sofa bed instead of the advertised single bed I had paid for. My quiet room had extremely loud football being played outside on arrival but I hoped this was a one off. Sadly not. I was woken up by the football early on both mornings of my stay and could hear the encouragement of the coast shouting Go! Go! Go! as I tried to use the toilet in peace. I rang reception who informed me they could not provide me with the beds advertised on the Mercure website as they only had roll-away beds. I declined to move as it seemed worthless for one night. I checked the website and realised my room had also offered bottled water, illy coffee machine and bathrobes too. I asked at reception and was told this was for privilege rooms (although website and my booking clearly state otherwise). She eventually agreed to supply water. Having been promised the Allclean, we were disappointed with the cleanliness of the room which seemed tired and outdated. Bits of boxing had broken off in both room and ensuite, areas around the sinks were chipped, the shower curtain was stained and the shower head loose, the room carpets were also stained. There was also a vandalized aircon unit in the room which was completely broken and unusable. All the buttons on it had been smashed up. Yet worse was to come. Picking up a bottle dropped in the sofa bed, I found used men's briefs and a blue flannel from some previous occupant. Linda came running at that point, full of apologies but it was an even more horrific end to an horrific stay. Apparently she was the only Manager available at that time. It also suggested that the rooms weren't even being cleaned, let alone to a high enough standard. I am also surprised that your mattresses are not anti-roll and that your breakfasts (for a four star hotel) were the same supplier as primary school lunches and the same poor quality. Please can you explain why the advertising for this hotel is so inaccurate? If I'm told a hotel room has a double and single bed and I've been assured of a quiet room why is this so impossible? Why advertise room facilities you are not going to provide? Please explain why the room wasn't cleaned properly and in such a poor state of repair? This hotel stay ruined what was our Wedding Anniversary, and my birthday, weekend. We also realized at the end of our stay that our room was above the Plant Room making it horrendously hot with a permanent whining noise all night.

Dear Frances S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

Anonymous Couples - 15/08/2020 Confirmed reviews ALL

It was good, staff were polite. However, no AC lead to an uncomfortable stay.

Dear osna y., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

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