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Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,854 reviews

ALLSAFE approved hotel

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Mercure London Watford Hotel
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Feel Good Health Club with gym, sauna and pool

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH watford
united kingdom

Tel: +4402087020012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Non contractual photo

THE BAR

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,854 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,422 reviews

Good facilities for price. Extremely helpful staff

Customer review rating 4.5/5

D. W. Couples - 19/07/2021 Confirmed reviews ALL

On the morning on our stay it was my husbands 50th birthday and i asked the restaurant staff (2 lovely ladies) if they would scatter some 50 glitter on the table to make breakfast special. They were happy to oblige and went that bit extra by adding a table cloth, scattering the glitter and even providing a special smoothie in a champagne glass! This type of service is priceless and the two wonderful female restaurant staff are a credit to your hotel. i would be grateful if you could pass on my grattitude and i hope that their assistance is noted.

Customer review rating 4.5/5

Sarah Couples - 19/07/2021 Confirmed reviews ALL

We had a good stay. Room was comfortable and good size. Also complimentary drinks for my partners birthday xx

Good stay

Customer review rating 5.0/5

Anne Couples - 19/07/2021 Confirmed reviews ALL

Myself and my husband had our wedding reception at the hotel and needed somewhere to sleep after a long and stresful day. Upon arriving at reception in my wedding dress to check in, I was upgraded to a privilege room, which was a nice surprise. Breakfast was also good, but the time slot needed to be booked in advance which I didn't know. Regardless, I was accomodated as soon as space was available. Rooms were clean and cosy and we had a good sleep.

Good stay

Customer review rating 4.0/5

Dominic Solo - 19/07/2021 Confirmed reviews ALL

Really friendly staff, the woman is the bar is amazing and the guys in the pool are really cool

Shabby

Customer review rating 2.5/5

C. Business - 17/07/2021 Confirmed reviews ALL

I thought the hotel was shabby, food was awful, poor value for money Rooms were ok but hotel wasnt great

Wrong name

Customer review rating 2.5/5

Ts Couples - 17/07/2021 Confirmed reviews ALL

Sorry, you have the wrong e-mail address. I have not traveled to London in over 5 years.

I rate Premier Inn better

Customer review rating 3.5/5

Sophia Couples - 16/07/2021 Confirmed reviews ALL

Though it was a good location and they offer spa and fitness... the comfort of the hotel room is below average and outdated. The bed sheets had marks on and for a 4 star hotel I was expecting better standards. The bathroom was outdated and definitely needed some care the bath borders needed replacing and the tiles, as you could see where the have been ripped off and put back on again. The cooked breakfast was again below average the bacon was like charcoal and the whole meal you could tell was all just kept warm all morning. The continental was a good selection though. I thought before arriving I was staying in a posh 4 star Hotel but I ended up thinking I'd have rather had stayed in a Premier Inn.

Basic

Customer review rating 2.5/5

Linda S. Couples - 16/07/2021 Confirmed reviews ALL

Disappointing

Customer review rating 4.5/5

Amanda M. Couples - 13/07/2021 Confirmed reviews ALL

Had a nice stay. Food was good. Service was excellent

Dear Mandy m., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Overpriced and not worth the money

Customer review rating 2.0/5

Cheyenne B. Business - 13/07/2021 Confirmed reviews ALL

Hotel is very run down - gym was very basic, swimming area wasn’t very clean. We got given a room directly outside a kids football pitch which was constantly loud and busy. We felt like we had no privacy and could not have a relaxing sleep in due to the level of the noise. Why on earth you would put hotel rooms there I do not know. Honestly the worst hotel experience I have ever had. Rooms were very run down also and hot with no fan.

Dear Cheyenne B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels
Customer review rating 4.0/5

Kevin D. Business - 12/07/2021 Confirmed reviews ALL

Always pleasant and great staff, just a little slow getting room faults sorted at times, for the choice given food is a little too expensive.

Dear Kevin D., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Not worthy

Customer review rating 2.0/5

Ajan Couples - 11/07/2021 Confirmed reviews ALL

Room condition not good, reception service bad not all some of them, Early mong no power at rooms, late checkout selected but 3 times the room service staff came because they dont know about my check out time

Dear Ajan A., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Well located, needing refurbishment and very poor responses!

Customer review rating 1.5/5

Nick C. Business - 10/07/2021 Confirmed reviews ALL

The hotel is looking old and in need of some upgrades. There was a power cut in the morning, so I had to shower and dress in the dark and I am still waiting for my invoice!

Dear Nicholas C., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Power cut

Customer review rating 1.5/5

Jamie L. Friends - 10/07/2021 Confirmed reviews ALL

We was greeted into the hotel superbly. Got to our room which seemed great bar the dirty carpet. My friend described it like someone had done a number 2 on the floor and it had been rubbed in! We got back around midnight to settle down for night when a power cut occurred. We had a long journey the next day which worries us with our phones for charging and waking us up on time. We got down in the morning with no apology we had to bring the issue up rather than the hotel explaining straight away.

Dear Jamie L., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor - gruby hotel

Customer review rating 1.0/5

Vicky M. Business - 10/07/2021 Confirmed reviews ALL

Dirty towels left outside my room , power cut no access to electricity- phone not working in the room , corridors smelt and grubby carpets . Bar - grubby , struggled to accommodate us for food - even though empty tables . Didn’t bother with breakfast - went to Macdonald’s instead - which tells a story !

Dear Vikki M., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Comfortable, good service stay

Customer review rating 4.0/5

David M. Couples - 10/07/2021 Confirmed reviews ALL

Reception very helpful. Comfortable bed.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Some bits good, some bits bad

Customer review rating 1.5/5

Adam Friends - 07/07/2021 Confirmed reviews ALL

Stayed at hotel for a wedding. There was nothing wrong with the wedding experience. However, we could not eat at the hotel, as only one staff member running a table service. We left after 20mins before an order was even take. Not the staff members fault, as the bar was under staffed. Room was hot, and with no temperature control - other than to leave a window open. Extractor fan in bathroom did not work. Was told this was a common issue. This made the rooms hotter. Blocked gutter meant that rain over spilled from the gutter. This water flowed onto something which made it sound like a constant drum-beat. This is a lack of basic maintenance - which also shows generally throughout the hotel - mainly in common areas.

Dear Adam E., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Extremely disappointing stay

Customer review rating 1.0/5

Denise B. Couples - 06/07/2021 Confirmed reviews ALL

Privilege room was actually more standard not enough towels no remote for TV in room. The wait for food in restaurant was nearly an hour food wasn't good. 9nly good thing was leisure facility where sauna was broken.

Dear Denise b., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Stay was ok.

Customer review rating 2.5/5

Anonymous Couples - 06/07/2021 Confirmed reviews ALL

It was ok, room wasn't in good condition, staff were not wearing masks properly, nothing special. I had requested if they could do something special to celebrate my husbands graduation which they said they would so I was disappointed when nothing had been done.

Dear Rachael C., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Home from home

TripAdvisor rating 5.0/5

director738 19/10/2020 TripAdvisor review

We stayed here for 10 days during a complicated house move (and covid) and found the staff to be unfaillingly helpful, friendly and attentive. The hotel was clean, rooms large and the pool was the perfect temperature. We also used the office rooms to work in several times and found the broadband to be excellent.

Thank you for letting us know you had a great stay it is most appreciated. Best Regards

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