Mercure London Watford Hotel 4 stars

TripAdvisor rating 3.0/5 1,370 reviews
Mercure London Watford Hotel
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+ 19 Services
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Hotel extras

  • Feel Good Health Club with gym, sauna and pool

  • In-house bar & restaurant serving authentic local dishes

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,610 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,370 reviews

Solo Traveler

TripAdvisor rating 3.0/5

BB222019 Solo travel - 05/12/2019 TripAdvisor review

I stay hear approx twice a month & am part of the loyalty program. I am always welcomed by the staff in a professional, friendly welcoming manor. They also know my favourite room and always have it available. The blonde lady in the bar will always go out of her way to help & fabulous management team.

not four star

Customer review rating 3.6/5

J L. Business - 03/12/2019 Confirmed reviews ALL

I looked forward to this visit as I chose the Privilege room for my stay. I was greeted by your friendly staff on arrival. Unfortunately, the ensuite had problems, ie a foul smell from the drainage, and the shower door was jammed being difficult to open and close. I spoke to reception and was given another room on the same floor: no smell thankfully, but shower door still difficult to use. On using the shower I saw it had large sections of mould on every wall of the cubicle. As it was late, the following morning, I spoke to your staff at reception, and was told housekeeping will take care of it. That did not happen. Your star rating for the Watford branch is 4, and I was expecting the Privilege room to reflect that To be honest, even a three star rating should not have a room in that condition.

Dear Janice L., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

mr

Customer review rating 3.6/5

B F. Families - 02/12/2019 Confirmed reviews ALL

The room & service were fine however I found that the wedding breakfast experience needs improvement, Misnplus needs reviewing. The table linen presentation was uneven ie The overhang uneven. The wine bottles on the tables were not chilled , no doubt due to the fact that they had stood on the tables for a long period of time, whereas the white & rose wines should have been presented in ice buckets.

Dear Barry F., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We value the feedback about the wines and will look into fully. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mrs

Customer review rating 3.6/5

Mrs S. P. Couples - 01/12/2019 Confirmed reviews ALL

We checked in and was told we could have our dinner from 6.30pm and booked a table for that time. When we arrived to have dinner at the restaurant we was told that the restaurant was fully booked by very rude members of staff. He told us that we had to go to a bar to be served. However when we went to the bar to order food the bartander was unaware what was going on and told us we had to order food for the restaurant. Lots of miscommunication going here making it very unpleasant for myself and my husband. We went back to the restaurant to be told by the same very rude member of staff that again we couldn't have dinner here. Very disgusting behaviour. We was hushed back to our seats in the bar. We have been coming to this hotel for pass 10years for my birthday and I have to say this year was worse I have even experience. My husband and I will not be attending this hotel ever again.

Dear Mrs P., i am very concerned to hear of your experience here at the Mercure Watford. Can you please e mail me at ma… so i can find out more. I look forward to hearing from you. Very Best Regards Max

using a kettle to flush the toilet is not 4 star

Customer review rating 3.6/5

Brian Business - 27/11/2019 Confirmed reviews ALL

the title explains my stay. second time this has happened.

Dear Brian D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

THE ROOM YOU GAVE ME WAS NOTHING LIKE WHAT I SAW ONLINE WHEN I BOOKED

Customer review rating 3.6/5

Daniel S. Solo - 27/11/2019 Confirmed reviews ALL

LIGHTS HANGING OFF THE WALL , FLICKERING ON AND OFF , SHOWER WAS STUCK ON COLD AND NOT ALL PARTS WORKED PROPERLY , DECOR WAS TASTELESS , COLORS WERE AWFUL , MATERIALS WERE AWFUL , DESIGN OF ROOM WAS AWFUL , ROOM SERVICE WAS UNFRIENDLY AND ABRUPT , ALMOST NOTHING ON THE MENU WAS AVAILABLE AND THE PANINI I ORDERED WAS CHEAP AND NASTY . FELT LIKE I WAS STAYING IN A DESERTED HOTEL . FREE POOL AND GYM DIDN'T LOOK GREAT . YOU HAVE A KLIX MACHINE IN THE GYM FROM THE 1980s SHOWS HOW OFTEN YOU UPGRADE YOUR HOTEL . YOUR HOTEL AND THE ROOM YOU PUT ME IN NUMBER 3375 HAVE THE WORST ENERGY I HAVE EVER FELT IN A HOTEL . LOOKS LIKE SOMETHING FROM PRIPYAT AFTER THE CHERYNOBYL INCIDENT . SUCH CHEAP AND NASTY COLORS MATERIALS AND FIXTURES . WHY BOTHER ALLOWING GUESTS TO STAY IN SUCH TERRIBLE ROOMS WHEN YOU HAVE BETTER ONES . WHY DID I PAY THE STANDARD PRICE TO BE GIVEN A COMPLETELY SUB-STANDARD ROOM ? I FELT LIKE THE RECEPTIONIST KNEW SHE WAS GIVING ME A TERRIBLE ROOM WHEN SHE HANDED ME THE KEY . IT LOOKED AS IF SHE WAS THINKING 'I HOPE HE DOESN'T NOTICE' I AM NEVER GOING TO USE YOUR HOTELS AGAIN AND WILL ADVISE EVERYONE I KNOW TO STAY WELL AWAY FROM YOUR SHODDY HOTELS . ABSOLUTELY DISGRACEFUL YOU CHARGE PEOPLE FOR THAT . YOU COULDN'T PAY ME TO STAY IN THAT TERRIBLE ROOM AGAIN EVEN FOR ONE MINUTE . UNBELIEVABLE !!!!!!!!!

Dear Daniel S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please contact me at gm… and I will happily arrange a free night BB in another section of the hotel as a gesture of goodwill. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Best Regards Max

Not accessible

Customer review rating 3.6/5

Rachael C. Couples - 22/11/2019 Confirmed reviews ALL

Booked an accessible room, put a note in additional comments that I required a room near a lift due to limited mobility. When we arrived there was hardly any parking, a large van was parked half across the last blue badge spot so I was unable to park there. Went to check in and told our accessible room, 104, was downstairs! Asked where the life was, told there isn’t one but there was a “chair” to get disabled people down. My disabled husband did not want to use this as it wasn’t suitable for his needs, plus it was right outside the bar where lots of leery men were sat. I work with lots of people with dementia and know they would struggle with this equipment also. The only other way to the room was going out of the hotel into the side car park and walk quite a considerable distance, especially for disabled people. My husband was quite distressed with all this and there was no way we could get to breakfast the next morning, I phoned and the receptionist was extremely friendly and understanding and wavered the tray charge. However, the next day we weren’t left a room service card so didn’t have breakfast on our 2nd morning. On our last night at the hotel (Thursday) we arrived back at the hotel around 23.30 and walked in the cold and drizzle from the car park to the door which was closed. There is no bell or intercom. Luckily I had the telephone number for the hotel and someone from reception eventually came to open the door but my husband who is on crutches had been in excruciating pain from walking then standing for a while. I had been looking forward to this break but the inaccessible room ruined our trip. Another issue is noise levels from staff and other guests, I was kept awake on our last night due to excessive noise in the hotel until at least 2am. Soundproofing in the hotel rooms is terrible, I could hear every cough and sneeze from the man in the next room and I’m sure he could hear us too. I usually stay at Premier Inn or Travelodge and think I will stick to them in the future. I certainly won’t be recommending Mercure to friends and family.

Dear Rachael C., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking at alternative options to help people use the stairs and appreciate your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

More than adequate hotel for short business trip

Customer review rating 3.6/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Very pleased with the hotel having never stayed in this area before. Room was clean and everything worked as it should.

Dear Eric B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Ms

Customer review rating 3.6/5

S M. Business - 19/11/2019 Confirmed reviews ALL

Very noisy. Was unable to sleep. The noise went on till at least 3 am. The staff were lovely but the noise was horrendous

Dear Sharna m., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

Hayford Friends - 18/11/2019 Confirmed reviews ALL

It was a lovely breakfast, hot, fresh and tasty, our bed was comfortable, outside of the building is a little off putting but inside is nice. it is a long walk to certain rooms

Dear Michal M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mediocre

Customer review rating 3.6/5

Anonymous Friends - 17/11/2019 Confirmed reviews ALL

It was generally okay. The room was decent and fairly clean. The room opposite brought their dog which caused a disgusting smell- the cleaners told us there was “excrement over the carpet”. This was really disappointing and ruined our overall experience. The hairdryer did not work and the lighting in the room was scarce. The were also insufficient sockets by the bed and the bedside tables were too far from the bed to be practical. The bathroom was very outdated and did not feel clean. Our door card also stopped working and we received no apology from the reception staff for this inconvenience. The restaurant, however, was really lovely and we enjoyed our evening meal and breakfasts.

Dear Leila G., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very comfortable

Customer review rating 3.6/5

Anonymous Solo - 17/11/2019 Confirmed reviews ALL

Pleasant staff at check in comfortable room and good breakfast

Dear Karen T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Satisfactory, however, the hotel could do with a refurbishment.

Customer review rating 3.6/5

Howard P. Families - 13/11/2019 Confirmed reviews ALL

The Service was fine, the reception was clean and modern and the staff were friendly & professional. The outside of the building was extremely shabby. The Carpark was full of potholes. The room although comfortable and clean, was again in need of repair. Water had got into furniture ie. desk, and split/bubbled the wood. There was no door on the bathroom, and the main mirror was close to the bathroom door, depriving guests of privacy whilst using the toilet and shower facilities. I booked a room with twin beds for myself and my daughter, you can appreciate how the lack of bathroom privacy affected us. The walls were very thin and we could every noise. The breakfast was tasty but limited, only fried eggs, no scrambled or poached. No black pudding or hash browns. I have stayed at other Mercure hotels and have enjoyed my stay with them. Unfortunately, I can only rate the Mercure at Watford as satisfactory, and that is my being generous.

Dear Howard P., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. Thank you for the detail it is always most helpful to ensure we focus on the right areas and develop the correct plans to move forward. I do hope you will return and I look forward to meeting you. Best Regards General Manager

Sales Director

Customer review rating 3.6/5

Gary Business - 13/11/2019 Confirmed reviews ALL

My stay was good, hotel was very accommodating and welcoming, staff were great

Dear Gary M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Max General Manager

Disappointing rude staff

Customer review rating 3.6/5

Tanisha Couples - 12/11/2019 Confirmed reviews ALL

So we stayed here as Mercure is known as a great brand and have stayed at a lot in the past through work Booked here as a stay for my partners birthday, the lady at check in was very rude , not friendly at all. The room was then ok but had a strong smoke smell. We checked the room service menu and decided we wanted pizza as this said 24hr next to it. We called room service 4 times at 9:50 but no answer? Then rang reception to be told ‘we’ll they’ve gone home so you have to call us’ no where did it say that and no where does it say what time the menu is until. So we tried to order the pizza and were told the kitchen staff had gone home and could only order paninis, despite the menu saying only the pizzas were available 24hr?! I tried explaining this but the lady I spoke with was SO rude !! She told me if I want pizza ‘find somewhere online and order it myself’ I asked to speak to the manager, she said he’s not in for another 10 mins but he would call us. He didn’t. I rang back 20 mins later to ask for the manager and explained the situation. He was not at all helpful and said they know the menus wrong, I asked why if they know this is wrong why they don’t tell you when you check in??? Or better yet take the wrong menus out of the rooms !!!! Neither the lady I spoke with or the manager seemed to care at all about this, it completely ruined the stay and ruined our dinner. The way I was made to feel by staff was not right and I did not feel like a valued customer. Expected more from the mercure brand and definitely won’t be staying again.

Dear Tanisha J., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Clearly this situation is unacceptable and as the General Manager I can assure you that myself and the team are very sorry that this incident occurred and how we handled it. I thank you for taking the time to provide feedback and we do hope to see you here again in the near future when i am sure we will get things right. Very Best Regards Max Ball

Inconsistent

Customer review rating 3.6/5

Tiara Couples - 11/11/2019 Confirmed reviews ALL

The 1st room I had, had a foul smell that was mixed with cigarette smoke, animals, sewage & damp. Had my room changed twice by going back & forth to reception ( the receptionist didn’t take a note of the room numbers either to rectify this so that the next patron wouldn’t have the same issues). Room phone didn’t work. Got changed to go into the pool & the pool was closed for swimming lessons from 5-6:30pm, even though at check-in at 4pm the receptionist advised it was OPEN & free last entry was 8:15pm. Sauna was dirty. Showers in changing room had huge masses of hair in them as if they hadn’t been cleaned for a few days. There was a football match/ training DIRECTLY outside bedroom window in the evening for 2/3hours (between 5-8pm) which was extremely noisy. Then again in the morning from 9am for another 2/3hours. Waited 20 minutes in the brassiere to be served for dinner & was totally ignored so ended up leaving to go elsewhere 5 miles away to buy dinner. Bathroom door couldn’t open fully. Toilet didn’t flush well, took 4-5 flushed just to flush tissue. Room check out is 12pm, room cleaner kept knocking the door from 10:45am every 20 minutes saying “Hello, check out is at 12pm”. Why, was she doing this?. The whole stay was just horrible for a disabled patron. I didn’t get any rest from the night before or the next morning,. I ended up checking out without having a shower due to being rushed out the room very unhappy with a migraine & having to go back to sleep once I got home. I can’t see myself staying here again.

Dear Tia J., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Great Nights Sleep

Customer review rating 3.6/5

Annette Couples - 11/11/2019 Confirmed reviews ALL

The first time i have slept all night in a hotel for years. The food in the restaurant was really good too.

Dear Annette T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very dated hotel, wouldn’t return.

Customer review rating 3.6/5

Alex Couples - 10/11/2019 Confirmed reviews ALL

On arrival the outside of the hotel is very dated and didn’t fill us with hope. This got worse as we got to our room where we were greeted by a very dated, worn room. The bathroom had no door on and the toilet door was a Shower cubicle door. The sheets where slightly smelly, the bedside shelves were slanted due to never being fixed or attended to. Had hoped to use pool etc but was such a trek from our room and when we did find it it look unclean. Not the best trip in the world.

Dear Alex B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Nice room, polite staff.

Customer review rating 3.6/5

Anonymous Solo - 09/11/2019 Confirmed reviews ALL

The staff were very polite and helpful, the room was a nice size, and bed very comfortable.

Dear carole d., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Still no invoice

Customer review rating 3.6/5

Lee S. Business - 08/11/2019 Confirmed reviews ALL

stay was problem free. arrived late evening, departed early morning. No invoice on check out, so i asked if one could be emailed. not had one. spent most of this morning 8th/11, trying to phone reception with no joy. managed to call reservations who said they would contact reception to email an invoice, but still not received one.

Dear Lee S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This invoice should now have been sent please do contact me at gm… if you do not receive it. Sincerely, Max
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