Mercure London Watford Hotel 4 stars

TripAdvisor rating 3.0/5 1,387 reviews
Mercure London Watford Hotel
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+ 19 Services
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Hotel extras

  • Feel Good Health Club with gym, sauna and pool

  • In-house bar & restaurant serving authentic local dishes

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,637 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,387 reviews

Forced to check-out early due to unacceptable bed

Customer review rating 3.6/5

Jim Families - 08/01/2020 Confirmed reviews ALL

We were on a short break for 1 night as we were visiting a nearby attraction. We had booked a room for 3 persons (2 adults 1 child) The mattress on the spare bed was very uncomfortable and totally unacceptable for my son to sleep on, when we asked to change this the hotel offered a replacement Z bed. When we got back to the hotel in the evening the mattress was still the same, and we complained again. At this point is was becoming late in the evening and after waiting for half an hour we decided to check-out and drive home. We were completely surprised how poor the mattress quality was (very hard and you could feel the springs!) This was NOT acceptable for a child to sleep on. I also felt the hotel did very little to help us or find an alternative option quickly for us! Not good and will never stay at this hotel again.

Brilliant

Customer review rating 3.6/5

Pip W. Business - 07/01/2020 Confirmed reviews ALL

Fantastic lovely staff members

As good as is expected fro, Accor?mercure hotels.

Customer review rating 3.6/5

Jeremy F. Solo - 26/12/2019 Confirmed reviews ALL

See above.

Dear Jeremy F., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good experience for two nights

Customer review rating 3.6/5

Brian F. Couples - 26/12/2019 Confirmed reviews ALL

Friendly staff and clean spacious room with comfortable bed. Breakfast variable with second day being very good. Evening meal was good.

Dear Brian F., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mr

Customer review rating 3.6/5

Robert N. Couples - 25/12/2019 Confirmed reviews ALL

Disappointing as I requested some Happy Birthday balloons to be in the room firstly when I booked online then again when I checked in at reception, I was told that this could be done and I was happy to pay for them. It was my partners 30th birthday during the stay so the fact that this wasn’t taken care of was quite upsetting.

Dear Robert N., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Dated part of hotel

Customer review rating 3.6/5

Anonymous Solo - 22/12/2019 Confirmed reviews ALL

Plug socket by bed didn’t work so phone didn’t charge, didn’t realise straight away. Shower was luke warm at best, unable to increase temperature. Very dated room in older more dated part of hotel! Could not mention on check out as taxi had already arrived and I had to be at hospital!

Dear Sian B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Another good stay!

Customer review rating 3.6/5

Ian W. Couples - 19/12/2019 Confirmed reviews ALL

We stay regularly at The Mercure, Watford, and always have a good experience. The Reception and Restaurant staff are very professional, and the room is always very clean and comfortable.

Dear The Venerable Ian W., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

A chilling weekend

Customer review rating 3.6/5

Janice E. Couples - 18/12/2019 Confirmed reviews ALL

Everything was great, only issue which wasn’t major was staff in restaurant weren’t very professional. Young lad stood chewing gum and lady who brought our wine over didn’t show us the bottle or offer to pour. Turned out to be the wrong wine, we didn’t realise TIL we tasted it, there was no problem with changing it but no new glasses were given, we were just left with the ones that had the incorrect wine in so had to take a couple off of another table. Despite this food was lovely and stay was great.

Dear Janice E., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mr k p.

Customer review rating 3.6/5

Kevin P. Couples - 17/12/2019 Confirmed reviews ALL

Rooms was dated damaged and dirty. ( one room. Has spit / phelm on the windows). Was given a room that was very poor and paid for a classic when booked.

Dear Kevin p., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Great, had a lovely stay.

Customer review rating 3.6/5

S P. Couples - 16/12/2019 Confirmed reviews ALL

Room, staff and facilities wonderful.

Dear susan P., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Festive Fun

Customer review rating 3.6/5

Frank T. Business - 16/12/2019 Confirmed reviews ALL

I really enjoyed my stay thanks..... the staff excelled themselves in all department's other than a slow gin drink issue..... bit of a language barrier which appears to be becoming the norm for some reason?!?!

Dear Frank T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Not impressed

Customer review rating 3.6/5

Jakir H. Couples - 16/12/2019 Confirmed reviews ALL

Bathroom tiles cracked/chipped. Dirty rusty plug hole. Hairs on the bath. Me and partner was not impressed with the Mercure. Hilton is always been a lovely stay for us. Dissapointed

Dear Jakir h., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Poor still awaiting refund and apology!!!

Customer review rating 3.6/5

Lucy L. Couples - 16/12/2019 Confirmed reviews ALL

Copy of email sent on 14th December still awaiting a response. My husband and I stayed in the Mercure Watford hotel Saturday and Sunday 7 and 8th is December. We paid for early check in as we were travelling from Edinburgh then going into London for a show so we wanted to freshen up and change. When we arrived at the hotel at10:30 we were told we could not have the early check in that we had paid for because the hotel had been full the previous day and there was not a room ready. We immediately asked for a refund for the early check in and were told we could do this when we checked out. This resulted in us having to change in the car park, we explained we would be late checking in as we were heading into London. Arriving back into the hotel at 23:30 we checked in to find a Christmas disco ongoing to a room where we could hear all the music being played which made it difficult to get a good nights sleep. The room itself was bit tiered, with cracks to the ceiling, the toilet was not clean and the carpet was quite dirty. The Sunday night too another Christmas party and another poor nights sleep. I have photos of the rooms condition but it’s not possible to attach them here. On the Monday we once again asked for refund for the service we did not receive. We were now told because we had booked and paid in advance online only the manager who was not in yet or another manager could do the refund. We asked for the manager but the operations manager was on the phone we waited and were told we would couldn’t get a refund we would have to email. We were only given first names of the gentleman on the desk and the operations manager which was not helpful in contacting the hotel directly for a refund. Having checked Mercure policy online regarding early check in it says that only in situations of force majeure will this not be upheld. I don’t think a full hotel qualifies as this. This was a special weekend for my husband and I and the first time we have been away on our own together for over 10 years and the hotel put a dampener on it. The service from the front of house staff was unhelpful and agressive and we left feeling very annoyed. I would appreciate that you could contact me to arrange a refund for the early check in fee and any other compensatory measures you feel appropriate given the poor treatment we have received and the inconvience caused.

It was comfortable, peaceful and cozy

Customer review rating 3.6/5

Aleeha Friends - 12/12/2019 Confirmed reviews ALL

It was overall a good experience although it took me pretty long to find my room as corridors are really big and there are not many indications so it was a bit confusing but otherwise everything was good

Dear Aleeha R., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very unpleasant

Customer review rating 3.6/5

M. S. Families - 09/12/2019 Confirmed reviews ALL

Didn’t sleep a wink due to rowdy guests in the hotel making a carry on all night. Hotel reception said that there was nothing they could do.

Dear S. M., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good value

Customer review rating 3.6/5

Brian Families - 09/12/2019 Confirmed reviews ALL

Comfortable and relaxing

Dear Brian S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

David W. Friends - 09/12/2019 Confirmed reviews ALL

Great hotel and nice staffs

Dear David w., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Okay

Customer review rating 3.6/5

J N. Couples - 09/12/2019 Confirmed reviews ALL

The reception staff were friendly. Staff didn't provide the best customer service. I was almost refused entry for dinner even though I had reserved a table the previous day to which the waitress responded I cant find your booking the kitchen is closing, which I found unprofessional. My dinner experience was rushed as a result. The waitress and waiters did their job but didn't go beyond that I.e. asking if our meals were ok or if we needed anything else. No itemized bill was provided and we had to get up to ask if we could pay our bill. The pool and spa was lovely. The room was a good standard. Although the corridor was very noisy and meant it was hard to rest and sleep was disturbed. The breakfast was to a good quality and standard.

Dear Janine N., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Very poor room

Customer review rating 3.6/5

Verity Business - 09/12/2019 Confirmed reviews ALL

I was very disappointed with the money I had paid and the standard of the room. It also was incredibly hot very noisy overall very dissatisfied.

Dear Verity W., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

Potters B. Families - 08/12/2019 Confirmed reviews ALL

The hotel is shabby and tired Looking Our room had no extractor fan in the bathroom (or it wasn't working) the food was low standard, lacked appearance and taste. it just didn't seem professional for a wedding. However most of the staff were friendly, but I unfortunately will not be recommending this hotel.

Dear Kym D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
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