Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,747 reviews

#ALLSAFE Accor

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Mercure London Watford Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Feel Good Health Club with gym, sauna and pool

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Tel: +4402087020012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Menu (PDF)

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,747 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,415 reviews

Convenient location

Customer review rating 3.6/5

Kc Couples - 26/11/2020 Confirmed reviews ALL

Overnight stay while partner in Spire hospital. Comfy bed. Bathroom very small.

Dear Kathleen C., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Nice stay

Customer review rating 3.6/5

Miss C. Families - 23/11/2020 Confirmed reviews ALL

Although facilities are restricted it was a nice comfy and relaxed stay

Dear Cerise L., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

great room and stay

Customer review rating 3.6/5

Anonymous Solo - 22/11/2020 Confirmed reviews ALL

All good.

Dear Jeremy S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels
Customer review rating 3.6/5

Farix Business - 05/11/2020 Confirmed reviews ALL

Short stay with few complications

Dear Farhana F., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Poor hotel

Customer review rating 3.6/5

Anonymous Couples - 03/11/2020 Confirmed reviews ALL

Very disappointing, no ventilation in rooms and reception not helpful

Customer review rating 3.6/5

Anil Couples - 01/11/2020 Confirmed reviews ALL

Very good

Bit tired and shabby

Customer review rating 3.6/5

Dawn Couples - 27/10/2020 Confirmed reviews ALL

Helpful staff bedding clean and fresh no sanitises at front of hotel Yet asked to use touch screen Room shabby black bits in toilet surfaces reasonably clean but finger marks on switches Overall not a comfortable experience

Dear Dawn H., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

The location is ideal with ample parking

Customer review rating 3.6/5

Ronita Couples - 27/10/2020 Confirmed reviews ALL

My stay was good and the overall experience was enjoysble

Dear Saye M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

A comfortable stay

Customer review rating 3.6/5

Corinne B. Couples - 20/10/2020 Confirmed reviews ALL

We had a lovely privilege room and a good nights sleep

Dear Corinne B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Always satisfying standards

Customer review rating 3.6/5

Claire Business - 19/10/2020 Confirmed reviews ALL

Stay here on a weekly regular basis, always accommodating and comfy stay, felt very safe

Dear Claire L., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Home from home

TripAdvisor rating 3.0/5

director738 19/10/2020 TripAdvisor review

We stayed here for 10 days during a complicated house move (and covid) and found the staff to be unfaillingly helpful, friendly and attentive. The hotel was clean, rooms large and the pool was the perfect temperature. We also used the office rooms to work in several times and found the broadband to be excellent.

Thank you for letting us know you had a great stay it is most appreciated. Best Regards

Friendly and efficient

Customer review rating 3.6/5

D E. Business - 18/10/2020 Confirmed reviews ALL

I was very impressed by the customer service and friendly staff. There was an issue with the lightbulb in my room and I was able to move rooms straight away. I appreciated the convenience of car parking availability for guests as well.

Dear Dania K., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Quality stay

Customer review rating 3.6/5

Gemma Business - 12/10/2020 Confirmed reviews ALL

I was lucky enough to be staying the day they started their breakfast service again. Of course I booked my slot! I happened to be the first customer they had since March and the only one that day. The F&B manager was very welcoming and chatty and the lovely lady who served me did a brilliant job. The new way of service was well thought out and delivered expertly!

Dear Gemma C., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager

Adequate - just

Customer review rating 3.6/5

J Y. Families - 11/10/2020 Confirmed reviews ALL

Stayed here for 2 night while visiting family in area. Room was as you would expect in this style of hotel. Soulless but clean and tidy. Receptionist on arrival was unfriendly and robotic. Failed to tell us various key bits of info: That rooms would be be serviced, (fair enough, in circumstances, but should be told). When we went to enquire after coming back to soggy towels and no fresh tea/coffee, told they we would have been told on check in and was on web site,. We were not told, and guess was in small print. More importantly we were not told, or asked to register our vehicle details, and have now have an aggressive parking ticket demand, for £100 for parking for one 2 hour slot, first evening. This is from a private parking company. As we parked throughout the weekend, cam only assume other charges may follow. We immediately phoned hotel, who queried why we had not registered car (we were not informed we needed to). The hotel have confirmed that they will arrange for charges to be cancelled, however we will be keeping a close eye, as the ‘parking ticket’ also indicated a ratchet in charges, if not paid quickly. Finally we used the pool, which was a treat, but again we were not told no towels would be provided so have to trail back through hotel to fetch from room (hence sogginess!). Luckily before we got in! Oh and on entering the pool have an encounter with 2 fellow swimmers (gym members) who told us we could not get in, as due to Covid restrictions pool could only take 4, and we would take over that no. As we had booked our slot, as had all the others present, we carried on. Possibly an admin error, but attitude of ‘members’ was we were ones who should surrender our slot. In the end we all swam on, until further folk, over the no, arrived, clearly having come through from the gym, Perhaps without a booking, and the 2 rather unwelcoming members got out. If the restriction is 4 this needs properly managed, and no elite status for ‘club members’ However we did enjoy our swim. Finally no breakfast available beyond ridiculously expensive breakfast in a bag‘. We went to Costa! This was all in contract to our previous nonintervention in a hotel, a chain, as well, though a smaller one, where services was excellent, and welcome fulsome. Clearly not the staff’s fault, probably low wages and uncertain contracts, but a big chain like this could do better. And treat is customers, as just that, customers, with choice. We will try the adjacent Hilton next time.

Dear Philip Y., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels
Customer review rating 3.6/5

Bineesha A. Business - 11/10/2020 Confirmed reviews ALL

Was not satisfactory at all,I had to change my room at night because the toilet flush was not working,then they gave key of another room and I shifted ,but that room bed lamp wasn’t working,and the chair was with some left over waste from previous person and wasn’t cleaned properly,since I don’t want to change room again ,was too tired I had to clean myself and use it.Then with restaurant ,I ordered my dinner about 6.15 pm for night room service ,but didn’t receive and twenty minutes later after calling and all ,someone brought the food and told the lady there didn’t informed anyone about this order,which was not my fault.

Dear Bineesha A., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Just what we needed

Customer review rating 3.6/5

Roland Families - 06/10/2020 Confirmed reviews ALL

The pool is lovely and warm. Spacious rooms. Good location.

Dear Roland C., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Good stay

Customer review rating 3.6/5

Anonymous Business - 06/10/2020 Confirmed reviews ALL

Nice clean hotel

Dear Rachel T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Nice hotel with helpful staff

Customer review rating 3.6/5

Polina Families - 04/10/2020 Confirmed reviews ALL

Were not expecting much from the hotel and just wanted to stay for one night as we went to the Whipsnade Zoo the next day. We wanted somewhere with a pool and managed to get a one hour slot for swimming booked (due to COVID it has to be booked) - it was great! Empty pool (just us four and another family) and very clean. There was no breakfast in the hotel (unless ordered continental breakfast to the room) which was fine with us as we wanted to eat out anyway. The bar, however, was open and it was nice to have a drink there in the evening. We had interconnected rooms which worked very well for us with two young kids and both of them were nice, comfortable and clean. Overall, happy with the stay.

Dear Polina O., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Max Ball General Manager Jupiter Hotels

Worst hotel I’ve stayed in

Customer review rating 3.6/5

Jb Business - 26/09/2020 Confirmed reviews ALL

From the moment you walk in you are treated like an inmate of a prison

Dear John b., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be very grateful if you could e mail me more details so i can look into thoroughly as to what made you feel so unwelcome. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

Awful stay

Customer review rating 3.6/5

Melanie W. Friends - 24/09/2020 Confirmed reviews ALL

Arrived after really bad roadworks outside hotel and having to go around the houses to get to the hotel. The room was dated no air conditioning beds were really uncomfortable. I asked for a fan as the room was hot it fell to bits on me and was bought another which when plugged in didn’t even turn on . These old fans should have the safety puk testing these would have never passed in my option. The staff were miserable as if they didn’t want to be at work. Having to book to use the gym was a real pain as this is why we booked this hotel. The restaurant was not open to eat in room service only. And breakfast was going to be a bag with a croissant orange juice and yoghurt totally unacceptable. After the first night my friend and I could not stand another night there. We asked for our money back. This spoilt out little break. To be honest I would like a refund for the first night as well the hotel was noisy due to the aero planes from the aero drone and the motorway being near by. The hotel corridors were grubby needs money spent on this hotel. The carpet in our room was dirty and the pipes were full of dust. This hotel is a 1 Star in my opinion . Look forward to hearing from you Melanie W.

Dear Melanie W., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would love to have the chance to show you how we can really exceed expectations, please contact me via e mail and i will happily provide you with a free night here at the hotel for one room. I look forward to hearing from you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Max Ball General Manager Jupiter Hotels

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