Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,693 reviews

Mercure London Watford Hotel
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+ 19 Services
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Room 1

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Hotel extras

  • Feel Good Health Club with gym, sauna and pool

  • In-house bar & restaurant serving classic British dishes

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars - Free when you book direct with Mercure or AccorHotels.

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Menu (PDF)

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

2,693 reviews

tripadvisor

TripAdvisor Rating 3.0/5

1,410 reviews

Unhygienic

Customer review rating 3.6/5

Ell Couples - 24/03/2020 Confirmed reviews ALL

We went to the hotel and they told us we were half hour down the road at another . We traveled down there to be told we were actual at this one like we first went to. Not being from the area it was extremely frustrating. The room had stains on the floor the bathroom was disgusting. The spa beds had filth all over them. If we wasn’t hours away from home and knew where else we could go we wouldn’t of stayed .

Very comfortable and all staff lovely. Room

Customer review rating 3.6/5

Gary P. Business - 18/03/2020 Confirmed reviews ALL

Rooms very comfortable and food a great quality.

Good 1 night

Customer review rating 3.6/5

Kimberley Couples - 15/03/2020 Confirmed reviews ALL

We enjoyed our stay, and the staff we had dealings with were helpful, courteous. Had a gym and pool (which I didn't use, but looked good)

Dear Kim T., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

Anthoney M. Families - 15/03/2020 Confirmed reviews ALL

Fire alarm went off 5 mins after we arrived, radiators in room didn't work.

Dear Anthoney M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good location for Hare Krishna Temple

Customer review rating 3.6/5

Paul Couples - 15/03/2020 Confirmed reviews ALL

The booking through Accor saved me £10 for the same room, it's a pity the staff are not able to offer the same or better rates directly. The cost was still high for what it is but I stayed because of the local convenience. I have stayed in the nearby Hilton as well and apart from the pool/gym facility, the Hilton wins. It would have been nice not to have found someone else toe nail clippings on the bathroom floor. Otherwise the hotel was clean and comfortable. Joan at breakfast is a star, never loose her.

Dear Paul O., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Average hotel

Customer review rating 3.6/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Good stay pleasant reception staff very pleasant

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Lovely big room

Customer review rating 3.6/5

Lianne Families - 14/03/2020 Confirmed reviews ALL

I came to stay with my children as a treat for my daughters 9th birthday, I requested a quiet room and that’s exactly what we got. The room was lovely. The only downside was that swimming lessons were taking place so we couldn't use the pool until after 5.30pm and that was our main reason for choosing Mercure. Other then that we had a great stay and breakfast was great.

Dear Lianne M., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Ticked all the boxes

Customer review rating 3.6/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

A nice relaxing night with a great breakfast and friendly staff

Dear Carol H., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Misleading offer and terrible customer service

Customer review rating 3.6/5

Steven B. Families - 11/03/2020 Confirmed reviews ALL

We stayed at Mercure Watford from 8-9/03 with our family to have a lovely time off and relax from a very difficult period we came through and instead of a relaxing time it was really stressful and upsetting. We booked one night in the hotel including 3 course meal dinner for 2 adults and breakfast for family only to find out that the 3 course meal was not a 3 course but a credit of the money we paid in our final bill , which is not explained when we book in advance and not correct as if we knew that we would not pay something in advance to not get any discount or deals , it doesn’t make any sense. If you order a 3 course meal from that menu it would never add to £22, so it is impossible to do that offer as well. I put attached a copy of the offer and I believe you are misleading what you selling , plus you should of mention when this “deal” is booked about the restaurant been open or not as I had to bring my kids to a bar at night which was not pleasant. Before our meal we did ask for a manager to come and see us to discuss about the offer but no one turned up . Not only that , my son choked with his food at night at the bar during the meal and throw up really bad and no one came to help us cleaning or help with my child and I still had to buy some water £5.60 for 2 bottles to give it to him as he was not well. The lady Roksana, gave my husband a towel to clean the sick only because he asked her for something and after he cleaned she told him to throw the towel in the bin, at no point she came in to check if my son was ok or anything! This is ridiculous for 4 start hotel or customer service ! Roksana was only worried about seating at the table with some other guests and talk to them. My son choked during lunch as well but that wasn’t such a bad choke and he didn’t throw up but the gentleman at the bar was really helpful and came in to help straight way. The room we stayed had spider web all over the wall, crushed biscuits on the floor , very dirty carpets and the cups for coffee weren’t even washed . For breakfast, we went around 7:30-8am and they had no more pastries only croissant, no apples or bananas which is normally served , no veggie sausage as also advertised and one of the ladies serving was so rude toward us that I got scared to ask her for anything . Such disappointed and really upsetting days at the Mercure.

Dear Steven B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Well located for the RNOH at Stanmore where my husband was having surgery

Customer review rating 3.6/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Comfortable room,though with occasional noisy neighbours, very pleasant staff at reception and at breakfast. Dining experience not wonderful though.

Dear Jane P., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Always a good experience!

Customer review rating 3.6/5

The V. I. W. Couples - 06/03/2020 Confirmed reviews ALL

As a regular visitor to the Mercure Watford I have nothing but praise for the care and consideration afforded to my wife and me by the Staff under Linda at the Reception, and the restaurant team.

Ok room and stay

Customer review rating 3.6/5

Lpg Business - 04/03/2020 Confirmed reviews ALL

Bar was closed but the reception were kind enough to fetch us drinks, doors just outside room was 114 I think we're to the outside very loud and constantly slamming all night

Dear Luke G., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Hotel in need of refurbishment, food not up to standard,

Customer review rating 3.6/5

Jackie S. Friends - 02/03/2020 Confirmed reviews ALL

I checked into the hotel on Friday 28th Feb for the weekend- ordered a paper, which incidentally I am still waiting for! I went to my room at around 11pm and heard a dog barking (yapping) down the corridor. At 1am I called reception who said they would call the room - this dog continued barking and I called reception and the night manager came to the room and tried to get an answer but to no avail. I eventually managed to get 2 hours sleep! The next morning when I went to reception it was as if I was making it all up as they informed me they had spoken to the guests who denied having a dog!!! I was informed they were Shift workers and hadn’t checked a dog in. After threatening that if it happened again on Saturday I would contact the RSPCA they eventually admitted to having the dog in the room. Other friends arrived on Saturday night and they heard the dog that night although not as much as I assume the owners were not working that night. On Sunday morning my friends and I were subjected to the most vile abuse from the owner and his partner and told we should get earplugs! I cannot and will not print what was said to us. Over all of this I was made to feel by the Manager on duty on Saturday morning as if I was at fault! Eventually she realised but it certainly did not make me feel like a valued customer. The hotel bedrooms are in need of refurbishment and the food in general was poor. I have had to stay in London at the Ibis Whitechapel ( another in the Acor group) 4 times in the last 4 weeks due to family in the Royal London Hospital and although this is a budget hotel, there is absolutely, no comparison to the Watford Mercure Hotel. Safe to say that even though I was refunded 50% of my Friday night stay I will never stay in the Watford one again.

Dear Jacqueline S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good location

Customer review rating 3.6/5

Barbara Couples - 02/03/2020 Confirmed reviews ALL

Was too much noise next to our room, someone was locked outside of the room and was knocking the door for almost 1 hour. Was around 2:00 in the morning, I couldn't sleep. The breakfast and the room was alright.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good value, aged hotel

Customer review rating 3.6/5

Podderi Families - 02/03/2020 Confirmed reviews ALL

This hotel and service was what you expect for the price, it has come a long way though and needs renovation.

Dear Ravi S., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
Customer review rating 3.6/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Staff were generally very friendly. Check-in and out were both easy. The room was a good size and amenities were good and location very handy close to M1. I had an issue with several lights in the room not working. I mentioned this to staff who said they would have it fixed during the day I was out but I stayed 2 nights and the lights were not fixed. The room was very hot when I entered and I found that there was only a door separating my room from the room nextdoor and I could hear every single word of their conversations and television programmes. Light also came under the main door from the corridor so the light and noise was very disturbing. I think the hotel needs to look into better soundproofing. Food was OK but very overly priced. I also struggled to plug the kettle in because the lead was ridiculously short and I actually found this pretty dangerous.

Dear Emily R., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Friendly staff

Customer review rating 3.6/5

Anonymous Friends - 01/03/2020 Confirmed reviews ALL

All good

Dear susan p., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Saturday Night Noise: No Sleep

Customer review rating 3.6/5

Paul Families - 01/03/2020 Confirmed reviews ALL

Staff welcomes family to adjoining rooms and were very helpful. Little did we suspect that the function taking place that Saturday night would play loud music until 1am and that guests would run up and down corridors, shouting and swearing until past 5am. Next day reception let us know police had been walking the corridors to try and contain the guests.

usual story. staff great rooms very tired

Customer review rating 3.6/5

Brian Business - 26/02/2020 Confirmed reviews ALL

usual staff as part of my work. Staff always great but rooms very tired

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

well located

Customer review rating 3.6/5

Anonymous Couples - 25/02/2020 Confirmed reviews ALL

I wasn't not happy last weekend. i paid for room service breakfast for 830 am, It's was a surprise for my boyfriend..850 am i have to make an excused came out to see what happened the kitchen said they were not aware of it, after check at the reception they find my order, They apologise and bring it after... Otherwise i'm happy. thanks

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
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