Mercure Manchester Piccadilly Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 6.067 comentários

Hotel aprovado por ALLSAFE

Mensagem informativa

+ 21 Serviços

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Localização do hotel

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH manchester
united kingdom

Fax: (+44)01612342819

Check-in desde as 15h00

Check-out até às 11h00

  • PICADILLY GARDENS:  First Manchester

  • De avião

    MANCHESTER AIROPRT A 14,48 km / 9 milhas

  • De comboio

    MANCHESTERPICADILLY A 0,8 km / 0,5 milhas

GPS:53.479874, -2.237445

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE BRASSERIE

Este restaurante de estilo único serve vários pratos internacionais. De snacks rápidos a refeições de 3 pratos e complementados por bons vinhos de todo o mundo.

As nossas opções de alojamento

Todos os quartos dispõem de controlo da temperatura, TV com ecrã plano e WIFI gratuito de alta velocidade. Os quartos Privilege e Superior incluem uma máquina de café Nespresso, jornal, roupão e chinelos. Usufrua do quarto Superior no piso superior com lounge comunicante que inclui sofá, secretária, TV adicional e vista para o centro da cidade. Disponibilizamos ainda quatro camas de dossel.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 13

  • Tamanho máximo: 814

  • Capacidade máxima: 800 pessoas

  • Capacidade máxima para banquetes: 650 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Mercure Manchester Piccadilly Hotel

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL 3.8/5

6.067 comentários

Classificação do TripAdvisor 3.5/5

4.252 comentários

Christmas weekend

Nota Tripadvisor 1.0/5

Petitebolli 01/12/2021 Avaliação com certificação TripAdvisor

Hotel in need of upgrade room was in poor condition heating not working Room wasn’t cleaned despite leaving at 9.00am and not returning till after 4 When it was cleaned they took towels from floor for reuse pretty poor

room for improvement

Nota Tripadvisor 3.0/5

nanks 01/12/2021 Avaliação com certificação TripAdvisor

all in all the stay want as bed as we were expecting after reading some of the reviews, the room was warm and comfortable but was ready for some improvements, we paid £450 for 2 x nights inc breakfast. the breakfast was of good quality and a big enough range to suit most people the hotel location is perfect for exploring the city centre. only 2 x complaints we had, the lifts take forever at check out time, we waited 20mins for a lift that was empty, we would have taken the stairs but on the 10th floor with 2 x cases we decided to wait. second major concern / complaint was regarding the cleaners, we went out for the day to return to find our room door wide open, our room was opposite the lift doors so anybody could have walked in and taken any of our stuff including the Christmas presents we had purchased still in the bags by the door. we complained to reception who said the cleaners must have accidentally left the door open, we were very lucky that nothing had been taken as the door was wide open for several hours.

Very poor and unprofessional hotel service

Nota Tripadvisor 1.0/5

LightPacker300810 Business - 29/11/2021 Avaliação com certificação TripAdvisor

Broken door key readers (I had to run and take the elevator from the 9th floor few times), a blank invoice sent by e-mail (the person at the reception could not change the invoice details), dirty room.

Highlights and Low-Fi

Nota Tripadvisor 3.0/5

Paul B Business - 08/11/2021 Avaliação com certificação TripAdvisor

Fantastic breakfast, comfortable room and bed, massively disappointed with the wi-fi, almost unusable, unfortunately I was under a time pressure, and every now and then it would work, but for a business orientated hotel that was a huge disappointment . The staff that I met were friendly and helpful, particularly the trainee who had started that day I arrived!

Thank you so much for your lovely feedback we are looking into our WiFi now and we do hope we can welcome you back again soon. Thanks

Not clean but excellent location

Nota Tripadvisor 3.0/5

haicedebont Business - 25/10/2021 Avaliação com certificação TripAdvisor

Stayed here for one night for business. It was absolutely not clean and pretty old. The location was great. It was also noisy in my room by night. Had a bad sleep. The people at the reception where not in a good mood so it was not a warm welcome. I would not recommend this hotel.

Thank you so much for taking the time to leave us your feedback rest assured we shall investigate this and ensure we put these things correct. Thanks

Outdated hotel

Nota Tripadvisor 2.0/5

sosocycle 03/10/2021 Avaliação com certificação TripAdvisor

Great location an friendly staff but paid for late checkout till 6 pm and my key card was inactive at 11:00am, room furniture was outdated and bathroom need to be renewed. Stayed for only one night and no way gonna stay again at this hotel.

Thank you for taking the time to leave us your review I am sorry to hear you had a few issues in particular the room and the key card. I am investigating this with the team so that we can look at the required improvements. Thanks

Rooms are oh so tired

Nota Tripadvisor 2.0/5

MisterBrian 28/09/2021 Avaliação com certificação TripAdvisor

What a shame to see such a prestigious hotel in such a state. In common with most Mercure hotels I’ve stayed in, the staff were great. Polite, friendly and very smart. The public areas were clean and well decorated e.g. the entry hall, reception and restaurant but then you get to your room. The first shock was the door was open (room 1121 - you might want to sort the lock out). This was due to an over tired door jam on a door which looked like some I’ve seen in inner city hi-rises which have been kicked in many times (and bear the scars). On entering, well, isn’t it tiny! Then the noise from next door, who were having a phone conversation with people at home and telling them they’d be home (in Glasgow by the sounds of it) tomorrow. Thin walls also complimented the old style double glazed windows. Brilliant view over the city and you could hear the bells of the trams, all night! The bathroom was extremely tired (and I see from other guests photos that it’s not the only one). It felt, grubby. But, to be fair to the cleaners, probably, because they’d worn through all the upper surfaces with scrubbing over the years. I notice from the managements comments on other reviews that they keep brining this to the Directors notice. Well I would suggest that you need to start shutting down some rooms. It’s tragic and not worthy of the Mercure badge. Breakfast was brilliant, though frankly, I couldn’t wait to get out of my cell, sorry, room, slamming the dodgy door behind me.

Thank you Brian for your review and I can see that we really have not excelled for your visit apart from breakfast. We are currently going through some room improvements across the hotel and the feedback that has previosuly been fed to our directors is starting to have impact with a number of rooms being upgraded however sadly this does take some time. I do hope you will give us another chance and you can see the improvements for yourself. Thanks

Good location but mediocre experience.

Nota Tripadvisor 3.0/5

chrisjhurd 22/09/2021 Avaliação com certificação TripAdvisor

This was a trip to Manchester to get my daughter installed at university , so a convenient location for a one night stay was needed, with relatively little time spent at the hotel. Location was excellent, being in the heart of the city and handy for Exchange Square, Arndale shops etc. Check in was pleasant enough, but missed several opportunities to impress : there was no recognition of Accor status, no reference to the breakfast deal on offer, which we might have used if we had known about it and above all, no mention of the car parking arrangements at the front of the hotel, which had I not realised just in time, could have occasioned an unwelcome fine ! Room was functional, but furniture aged and worn. Bed was standard double and comfortable. One minor irritant was that there were not one, but two safes in the room, neither of which worked. Overall, the place did the job at a reasonable price, but the Mercure has plenty of competition in Manchester and will be looking elsewhere next time.

Thank you for leaving us your feeeback I am sorry we have let you down on this occassion and we shall certainly look into this and see what we can do to make this right moving forward. Thanks

Poor Hotel, Great Location

Nota Tripadvisor 3.0/5

zoes221 09/09/2021 Avaliação com certificação TripAdvisor

The location of the hotel is fantastic, we walked to all bars/restaurants and shops but everything else was disappointing. We arrived having pre-paid for parking with no spaces available as there was a wedding reception on. We managed to finally squeeze on an end which wasn’t really a space in the hope we didn’t lose the rear end of the car! We then queued for 40 mins to check in at reception which after a 6 hour drive and being 8 months pregnant is not ideal. 4 staff members were at reception with 2 staff assisting each customer, both of which were complaining about their rooms. Instead of asking the customers to take a seat while they resolve the issues or ask 1 or 2 members of staff to assist whilst allowing the other staff to deal with the ever growing queue, we were all made to wait for an unacceptable amount of time. Once finally checked in, we went to our room…soon realising why customers were complaining! The rooms are very small, dated and grubby. My bedsheets had dirty marks on them, the carpet is so thin you can almost see the thread. The bathroom was so old and grotty that I felt dirty just stepping inside. The shower head/pressure was non existent and my boyfriend was too tall to stand underneath it so had to use the bath (he’s only 5ft 10). The rooms are in desperate need of refurbishment. My advice, if you want a good location but happy to stay on hostel conditions, then book. If you are looking for a nice enjoyable stay, I would go elsewhere!

Thank you for the review I am very sorry that we have fallen short on our own expectations for a guest stay with us. We have ensured this feedabck has been shared with the management team to ensure this does not happen again. Thanks

Bank holiday

Nota Tripadvisor 5.0/5

Z7998NXdavidm 05/09/2021 Avaliação com certificação TripAdvisor

I stayed here for 4 nights 27th-31st august 2021 I had a fantastic stay from the moment I checked in friendly professional staff, nice clean room and a fantastic choice of food at breakfast. I look forward to my next stay

Thank you for taking the time to leave us your lovely feedback, its this type of feedback that really motivates the team to ensure everyone gets this experiecne and I have shared with them accordinly. We do hope we can welcome you back soon Thanks

Very Good

Nota Tripadvisor 4.0/5

Gavinontheroad 30/08/2021 Avaliação com certificação TripAdvisor

great location; the windows are dated and the shower also but I enjoyed overlooking Piccadilly Gardens. The room was comfortable and the restaurant good and I liked the breakfast set up. Very pleasant cleaning lady and the receptionist was welcoming.

Thanks Gavin for your feedback I will ensure the team are aware that they looked after you well and hopefully we can welcome you back soon. Thanks

Mediocre Stay

Nota Tripadvisor 3.0/5

Nutella_Tasha 24/08/2021 Avaliação com certificação TripAdvisor

I've stayed at this hotel before and had no complaints. This time around it was a disaster. The first room was on the 14th floor and had an amazing view. But the look on the bathroom looked like it had been broken into and didn't work and the bathroom looked like it needed a revamp. We were given another room on the 7th floor that was better but still a bathroom lock that didn't work. We went out and came back around 3am and saw a wet patch outside the bathroom door, on the floor. We say that the ceiling was dripping with water. By then we were too tired to say anything but let the reception know on check out. The staff were great and friendly but I'm glad the room was cheaper then the usual expensive rate. But I still don't think I would stay here again

HI Tasha, Thanks for the feedback we have looked into your issue and maintenance has resolved these issues I am so sorry that you had the misfortune to experience that. Please do reach out to me if you do book again in the future. Thanks

Great hotel but not that clean

Nota Tripadvisor 4.0/5

Fionarob76 Business - 22/08/2021 Avaliação com certificação TripAdvisor

Great location, brilliant breakfast, nice staff, but the room was not clean sadly. Other peoples hair around the bathroom, facial and head, and I know it's light housekeeping but the bins could be emptied. I called for housekeeping mid way through my 4 night stay and only got toiletries dropped off. Other hotels at the moment are still doing proper housekeeping, I don't mind light, but I do want sanitary. Also check in took a very long time as only one on the desk with a queue of 6.

Thank you for taking the time to leave us your review I have rasied the issue with my houeskeeping manager and this should ensure we do not have a repeat of this. We do hope we can welcome you again Thanks

Disappointed

Nota Tripadvisor 2.0/5

PeterD3334 20/08/2021 Avaliação com certificação TripAdvisor

We decided to upgrade to a privilege room as the break was a special event. When we arrived in the room (which was unfortunately next to the noisy lift shaft) we had to report that there was only 1 coffee capsule + biscuit etc and as the phone didn't work I had to queue at reception again. On returning to the room my wife discovered that there was also only 1 towel. I queued at reception again and asked for additional towels. It was clear by this time that the room had been set up for single occupancy. Later when we were going out for the evening we asked for the bath robes that came with the room but we never saw these and were beyond complaining. When going to bed we found that the bedside light didn't work. The room was run down and needed some TLC and we didn't sleep due to the noise from people coming and going all night via the lift. To say I am extremely disappointed is an understatement and how this can be classed as 4 star is beyond me. The only positive was the breakfast.

HI Peter, Thank you for your review I am sorry you are disappointed in your stay I am picking up with the reception team and housekeeping re your stay. If you wish to reach out to me at the hotel then that is ok. I am glad you did enjoy the breakfast thanks

Great location, large bed and friendly staff

Nota Tripadvisor 4.0/5

NoDisplayName101 19/08/2021 Avaliação com certificação TripAdvisor

Overall the location is perfect for the northern quarter. Parking is very small and some spaces are stacked one behind the other, so you may have to be blocked or block other cars. Rooms are good although run down and need a refresh. Plus, the walls are very thin to the point of hearing full conversations and other “activities”. The location of hotel makes up for all the above comments and the big bed is comfortable, making for an easy night sleep.

Thank you so much for your review I am glad overall you enjoyed your stay we are currently reviwing our car park processes to make this easier for all guests. We dod hope we can welcome you back soon. Thanks

Restaurant Disappointing

Nota Tripadvisor 2.0/5

FPhols 12/08/2021 Avaliação com certificação TripAdvisor

Currently there is no chef so don't pre-book a 3 course meal and look to dine elsewhere in the evening. Issues with basin water temperature (no hot) which were reported and after attention, no cold which was advised on departure. Centrally located suggest you train as if travelling by car you may miss the car park entrance.

Thank you for your feedback, I can assure you that there is indeed a chef at the moment we are simply operating a reduced menu at this time to help with the many issues surrounding hospitality at this time and ensure are team welfare is looked after. On the day in question with regards to the water we had a major mechanical failure which was rectified within 2 hours, however I am sorry this had an impact on your stay and we have put in place measures to ensure this does not happen again. Thanks

Shocking service

Nota Tripadvisor 1.0/5

Claire B 12/08/2021 Avaliação com certificação TripAdvisor

Rubbish from checking in to checking out but every time we went to complain always a queue, emailed the hotel once home received nothing back...Hotel completely over booked and staff 9n could not cope.

HI Claire, Thank you for your review and I am sorry we have let you down on this occassion we have reviewed with all departments to ensure your experience is not replicated. If you wish to discuss further please do contact me direct at the hotel. Thanks

Two Night Stay

Nota Tripadvisor 3.0/5

CreweCrew 08/08/2021 Avaliação com certificação TripAdvisor

We arrived on Tuesday morning at 11.00am, we had booked and paid for an early check in (10.00am) and late checkout (18.00) when booking the hotel online. The reception had no record of my early check in or late check out on our arrival, good job I had printed off my booking confirmation to show reception. We were give room number 1415 top floor opposite the lifts, very small room and very tired looking, room needs a total makeover to bring it up to 4 star standards. When we went to bed in the evening the noise from the lift was terrible, banging and clanking all through the night and it kept us awake. First thing next morning I asked to speak to a manager to get a room change there was no manager available but the very understanding receptionist asked us to come back after 12.00 when rooms had been made up and she would change our room. We agreed and went off to explore Manchester. (This noise didn't just start overnight it must have been there for a long time and I don't think I would have been the only guest to complain about the noise). We called back to reception around 13.00 and as promised the receptionist had arranged another room for us, top floor again 1408, we had been upgraded to a very nice suite, so well done on the upgrade, at least we were away from the lifts and would get a better nights sleep. We booked bed and breakfast, breakfast was buffet style, plenty of choice but food could have been hotter. We used the hotel bar on one evening and the service was very slow, we ordered a drink and it was almost 25 minutes before it arrived. When it arrived I said to the waitress I thought she had forgotten about us, she said we were busy and there are only 2 of us on tonight. There were only 5 tables occupied in the bar and I counted 10 customers, I'd hate to think how they would cope if it was really busy?

Thank you for your feedback and sorry for the issues you have experienced we shall ensure we use this feedback constructively as we contine our rebound and train the team accordingly. Thanks

Not a good experience

Nota Tripadvisor 1.0/5

Singhsa9 06/08/2021 Avaliação com certificação TripAdvisor

Rooms needs a bit of an uplift, this is not a 4 star hotel as describe. We were told the rooms tea and coffee will not be replenish daily, neither the rooms are not cleaned daily. Breakfast was ok but very basic. No facilities for tourists visiting Manchester. Customer assistance at the information desk was a trainee.

HI Singha, Thank you for your recenbt feedback I am sorry we have not managed to deliver for you on this occassion. Currently as per our brand policy for stay over rooms we are not offerring a daily clean of rooms due to COVID 19 and this is detailed on our welcome letter however replenishments are available on request. I do hope at some point we can welcome you back to show you that this is a one off experience. Thanks

Two Night Stay

Nota Tripadvisor 5.0/5

Iliketrams 02/08/2021 Avaliação com certificação TripAdvisor

Really enjoyed our stay at this iconic hotel. Nice room, great breakfast and attentive staff. Central location and ideal for exploring the city. the staff made us feel very welcome and we would not hesitate to stay again.

Iliketrams thank you so much for the review I am delighted to hear your feedback and delighted to hear the team and the breakfast and room were all great for you. We do hope we can welcome you back soon. Thanks

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