Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,023 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,023 reviews

TripAdvisor Rating  3.5/5  4,960 reviews

Very poor hotel and experience

TripAdvisor rating 1.0/5

Tourist13866000003 TripAdvisor review

After a long drive we arrived to be told that we could not check into our room until 3pm (it was just before 2pm), unless we wanted to pay an additional c£10 fee. Yet another attempt to get more money out of you, but will prevent us using them again. It just leaves a bad taste. This then created a big que of people waiting to check in at 3pm when we returned. The hotel itself it’s very dated particularly the rooms. We ended up having to switch room as the a/c was not working. Note: they were asking people to provide reviews on check in, and receive a few glass of bubbly. This is before people saw the rooms. So I would not trust the rating.

Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the early check-in policy and the additional fee — we understand how frustrating this must have been after a long drive. We also regret the discomfort caused by the dated condition of the rooms and the air conditioning issue you encountered, which led to a room change. Regarding the request for reviews at check-in, we want to clarify that guest feedback should always be voluntary and honest, and we’re sorry if it felt otherwise. Your comments are important to us and have been shared with our management team to help improve our service and facilities. We hope you might consider giving us another chance in the future to provide a better experience.

Customer review rating 0.5/5

David W. Families - Confirmed reviews ALL

Not a great experience. No acknowledgement of status at check-in and seemed to be confused about pre-authorising card for incidental costs. Our two adjacent rooms had broken ac, different sized beds, and missing toiletries. But the USB charging sockets were excellent. Pre-purchased champagne was not in the rooms, but then neither was there sufficient robes and slippers for all the guests. Unsurprisingly, the restaurant wanted to be paid (as there was no pre-authorisation) but then they called down and agreed for it to be delayed until checkout. Then, to top things off, they decided overnight to try and take payment from my credit card for the dinner (I was on a dinner rate) the prepaid champagne (that was substituted for English sparkling… delicious, but not champagne and also £15 cheaper than I was charged) and the extras that I expected to pay on checkout. On checkout, there was confusion on the dinner rate and that I had prepaid champagne and so I needed to go through an arduous 45 mins resolving the bill. But at least there was a final resolution.

Customer review rating 5.0/5

Sam C. Families - Confirmed reviews ALL

Perfect location, very helpful and friendly staff, accessible room was great.

We're so pleased to hear that you had a flawless experience and that the accessible room met your needs. It's wonderful to know our staff made such a positive impression—helpfulness and friendliness are what we aim for! We’ll certainly take note of the feedback about the key card and Wi-Fi speed. Your comments help us continue to improve. Looking forward to welcoming you and your family back soon!

Mercure Manchester

TripAdvisor rating 4.0/5

roryjdoyle Families - TripAdvisor review

Excellent central Manchester location. Excellent check in and client relations by Becky. Great British breakfast in the mornings! Rooms are clean and good value. WiFi in the hotel could do with improvement but overall a good experience.

Thank you for your kind review! We’re delighted to hear you enjoyed our central location, great breakfast, and Becky’s warm welcome. We appreciate your feedback about the WiFi and are working to improve it for a better experience. We look forward to welcoming you back to Mercure Manchester soon!

Customer review rating 4.5/5

John T. Couples - Confirmed reviews ALL

Happy with hotel except faulty lamp in room. Didn't report it because only there for one night. All staff friendly, helpful and very polite.

Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you found our team friendly, helpful, and polite — it's always a pleasure to know our staff helped make your stay enjoyable. We appreciate your understanding about the faulty lamp and are sorry for the inconvenience. Even for short stays, we always encourage guests to let us know of any issues so we can resolve them promptly. Thank you again for your kind words and for choosing Mercure Manchester Piccadilly. We hope to welcome you and your partner back again soon.

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Other web-users rate our hotel

  • 2,332 reviews 9.5/10 Location
  • 3,610 reviews 5/10 Room
  • 7,016 reviews 9.2/10 Service
  • 257 reviews 2.1/10 WiFi
  • 1,373 reviews 9/10 Breakfast
  • 1,347 reviews 4.3/10 Comfort
  • 1,279 reviews 4.9/10 Cleanliness
  • 1,224 reviews 9.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.