Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,227 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,227 reviews

Customer review rating 2.5/5

Mark T. Families - Confirmed reviews ALL

No wi-fi despite being advertised as available. Ongoing building work limiting facilities but not advertised of this when booking.

Dear Mark, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of Wi-Fi during your stay, particularly as this was advertised as an available facility. We understand how frustrating this must have been. We are also sorry that the ongoing building works affected your experience. We appreciate your comments regarding the lack of prior notification, and we understand that guests should be made aware of any significant works or facility limitations before booking so they can make an informed decision. Your feedback has been shared with our management team as we continue to improve both our communication and guest experience. We regret that we did not meet your expectations on this occasion and appreciate you bringing these concerns to our attention. Kind regards, Guest Relations Nikki

Customer review rating 2.5/5

Simon A. Families - Confirmed reviews ALL

It is well located hotel if you want to be in the heart of the shopping and food areas. However the hotel rated itself as being 4 star but I felt it was far from it. The hotel was under construction, the foyer wasn’t as grand as I would have expected for a 4 star, the lifts were small and not presentable. The room doors were all scraped, chipped, they didn’t close without having to be slammed which I could hear up and down the floor I was on first thing in the morning. The bar lock used to prevent the door from opening from the outside did not reach the bolt to hook onto. The room windows were also chipped from the outside. In my son’s room he had slippers and dressing gown in the closet but nothing in my room. There was no toothpaste which meant I had to go out to buy some and finally there now shower caps in either of the rooms. Overall the decor of the hotel was very dated and the stay was OK but I wouldn’t be in any rush to come back especially based on the nicer looking other hotels within the area.

Dear Simon Thank you for taking the time to share your feedback. We are pleased that you found our location convenient and enjoyed being close to the shopping and dining areas. However, we are sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the ongoing renovation work, the condition of the room doors and windows, and the issues you experienced with the door safety latch. Your comments regarding the presentation of our public areas, lifts, and overall décor have also been noted and shared with our management team for review. We regret the inconsistency in room amenities between your room and your son's room, as well as the absence of items such as toothpaste and shower caps. This is not the standard experience we aim to provide, and we will be addressing these concerns with our housekeeping team to ensure greater attention to detail. Guest feedback is invaluable as we continue to improve our facilities and services. While we understand your disappointment and respect your decision, we appreciate you bringing these matters to our attention and hope we may have the opportunity to provide a much-improved experience in the future. Kind regards, Guest Relations Nikki

Customer review rating 2.5/5

Sarawuth W. Business - Confirmed reviews ALL

Old fashion room, small, shower is not comfortable, noisy from renovation, breakfast not good.

Dear Sara, Thank you for taking the time to share your feedback following your recent stay. We are sorry to learn that your experience did not meet your expectations. We regret that you found the room outdated, the shower uncomfortable, and that noise from our ongoing refurbishment works impacted your stay. We also apologise that our breakfast offering did not meet the standard you were expecting. Guest feedback is extremely important to us, and your comments have been shared with the relevant teams as we continue to improve our facilities and services. We appreciate your feedback and hope that you will consider giving us another opportunity in the future to provide you with a more enjoyable experience. Kind regards, Guest Relations Nikki

Customer review rating 2.0/5

Flute R. Business - Confirmed reviews ALL

No hot food - yes I received an email a few days before stating there would be continental breakfast Hmm - bananas that were at least 15 years old! Only flavoured yogurts no natural yoghurt Fruit salad Anglian looking passed its best no compote Packaged croissants and pain au chocolates Surely 1 offer a voucher for a nearby hotel 2 make some effort to produce a decent continental breakfast Appreciate you are in middle of huge bulk ding works therefore offer a discount or proper alternative

Dear Mr Flute, Thank you for taking the time to share your feedback following your recent stay with us. Whilst we're pleased to hear that you found our team welcoming and that your arrival, check-out, and the service from our breakfast colleague were all positive, we're very sorry that your overall experience did not meet your expectations. We sincerely apologise for your disappointment with the continental breakfast offering. Although we advised guests in advance that hot breakfast items would not be available during our refurbishment works, we fully appreciate that the selection fell short of your expectations. Your comments regarding the quality and freshness of some of the items, as well as the variety available, are very concerning and have been shared with our Food & Beverage team for immediate review. We also appreciate your suggestions regarding offering an alternative breakfast arrangement or additional compensation while these essential works are taking place. Feedback such as yours is invaluable as we continue to review how we can minimise the impact of the refurbishment on our guests' experience. We're also sorry that the WiFi speed and overall value for money left you disappointed. Please be assured that your comments have been shared with the relevant departments as we work to improve these areas. Thank you again for your honest feedback. We hope that, once our refurbishment is complete, we will have the opportunity to welcome you back and provide the much-improved experience you had expected. Regards Alex Operations Manager

Customer review rating 1.5/5

Paul H. Couples - Confirmed reviews ALL

Staff were pleasant, hotel reception clean, but room was tired and in urgent need of refurbishing, shower in bathroom no use if over 5ft 6in, can’t see us returning to this hotel

Dear Paul, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team pleasant and our reception area clean. However, we are sorry that the condition of your room and the bathroom did not meet your expectations. We appreciate your comments regarding the need for refurbishment. As part of our ongoing commitment to improving the guest experience, we are currently undertaking a programme of room renovations, and feedback such as yours helps us prioritize these improvements. We also regret that the shower design was not suitable for your needs. It is disappointing to learn that your stay has left you feeling that you would not return. We hope you might reconsider in the future, as we would welcome the opportunity to provide you with a much-improved experience. Kind regards, Guest Relations Nikki

Other web-users rate our hotel

  • 2,092 reviews 9.4/10 Location
  • 3,273 reviews 4.9/10 Room
  • 5,974 reviews 9.3/10 Service
  • 312 reviews 2.2/10 WiFi
  • 1,517 reviews 9.1/10 Breakfast
  • 1,311 reviews 4.1/10 Comfort
  • 1,158 reviews 5.3/10 Cleanliness
  • 1,143 reviews 9.5/10 Bar

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