Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,205 reviews

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Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,205 reviews

Customer review rating 1.0/5

Kelvin B. Couples - Confirmed reviews ALL

We have stayed here before but it never cost us that much. Some nice touches and the breakfast was nice but didn't think it was great value for money tbh. We weren't informed about the Manchester Run being on either. So the road was cordoned off & there was the loud starters announcement going off early in the morning that woke up both up

Thank you for your feedback and for choosing to stay with us again. We are pleased you enjoyed the breakfast. However, we are sorry to hear that you felt it did not represent good value for money on this occasion. We also apologise that you were not informed in advance about the Manchester Run road closures and associated noise. We understand how disruptive this would have been, especially early in the morning, and we regret the impact it had on your stay. Your comments will be taken on board to ensure we improve going forwards.

Customer review rating 2.0/5

Richard S. Couples - Confirmed reviews ALL

Had a really bad nights sleep because the windows and walls had poor soundproofing. I could hear partying all night and honking trams until the small hours. However I could also hear the guy in the adjacent room snoring all night. I couldn't sleep after 5am, made me cranky and this ruined my run on Sunday. Went to breakfast early and just wanted to sit down and wait but was kicked out of the lounge told to "go sit somewhere else". No chairs so sat on the floor. Keycards needed resetting 4 times for a single nights stay.

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was affected by noise disturbances from both outside and neighbouring rooms, and that this led to a poor night’s sleep. We understand how important rest is, particularly when attending an event, and we regret the impact this had on your experience. We are also sorry for the issues you encountered with your keycards and the inconvenience this caused during your stay. Additionally, your comments regarding being kicked out of breakfast will be reviewed this with our team to ensure guests are treated appropriately and comfortably at all times. Kind regards, Chloe

Customer review rating 2.0/5

Jack C. Couples - Confirmed reviews ALL

Upgraded to a privilege room. If this was an upgrade, then I'd worry about the standard room. No cold water on arrival. Fridge didn't work. Used the kettle which then tripped out the rest of the sockets in the room. Generally dated and in need of some TLC. Breakfast was nice and staff were friendly. Well located

Thank you for your feedback. We are pleased to hear you enjoyed the breakfast, found our staff friendly, and appreciated the hotel’s location. However, we are very sorry that the room did not meet expectations and that you experienced multiple issues. Your feedback will be taken on board as this is not the standard we aim to provide, and we understand your disappointment, particularly after being upgraded. Thank you for bringing these issues to our attention. Kind regards, Chloe

Customer review rating 5.0/5

Daniel R. Friends - Confirmed reviews ALL

Clean room , friendly staff.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our staff were able to help you during your stay - we hope to see you again very soon. Kind Regards, Chloe

Customer review rating 4.0/5

Thasos K. Business - Confirmed reviews ALL

Well located,clean room, fantastic breakfast in a large bright dining area with views over the gardens. Small negatives - room too hot, duvet was heavy and uneven so I had to redo it.

Other web-users rate our hotel

  • 2,271 reviews 9.5/10 Location
  • 3,479 reviews 5/10 Room
  • 6,598 reviews 9.4/10 Service
  • 305 reviews 2.5/10 WiFi
  • 1,613 reviews 9.2/10 Breakfast
  • 1,363 reviews 4.4/10 Comfort
  • 1,254 reviews 9.4/10 Bar
  • 1,240 reviews 5.2/10 Cleanliness

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