Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,126 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,126 reviews

TripAdvisor Rating  3.5/5  5,017 reviews

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TripAdvisor rating 1.0/5

elinoro796 TripAdvisor review

I stayed two nights in a single premium room. The decor was grey and depressing! The TV didn't work. There were just two sachets of tea by the kettle, but i remembered in the hall there were a lot more, so I went to get some. There was a member of staff putting them all in a cupboard, and she said she was doing so because people from the rooms were taking them.[Well, they will if you don't service the rooms properly] The food for the conference I attended was the most expensive plan. It was awful. As someone who lives virtually next to an Aldi store, I am well-equipped to identify their food. We had vegetable curry made with their green curry kits, chicken drumsticks and some sort of rice. The desserts were cheap cheesecakes, and I loved the two odd slices of a different kind included. They were likely left over from someone else's plate. At the coffee breaks, they gave out Aldi's cheapest brioche rolls! This hotel deserves no stars, and on complaining, I think I deserved a partial refund for the awful room, lack of a drink and no heating. The waiting staff seemed to be people who had been recruited from anywhere and had no training. Avoid they will take your money, and you won't get any back, no matter what you experience.

Customer review rating 3.5/5

John S. Couples - Confirmed reviews ALL

Hotel a little tired and showing its age however the bathroom had recently been refurbished, nice new suite, but I am not sure how long it will be before the paint peels off overpainted tiles. The view from the window was excellent but the widow (glass frame and double glazing fitments were filthy more akin to a third rate poorly maintained bed and breakfast. Paying for the parking was a nightmare. Accor should make it clear the the parking for the hotel altho’ convenient , is nothing to do with the hotel and whilst the receptionist pointed out the phone number to make the parking payment the company, Ringo, had suspended this service forcing me to download the app and subscribe to Ringo, this took a frustrating 15 minutes!

Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate your kind words about the refurbished bathroom, the suite, and the excellent view from your room. We are, however, sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the cleanliness of the windows, the overall condition of the room, and the WiFi connection have been shared with our team for review, as we continually strive to improve our facilities and guest experience. We also understand your frustration regarding the parking process with Ringo. While parking is independently managed, we will work to ensure clearer communication for our guests to make this process smoother in the future. Thank you again for your honest review. Your feedback is invaluable, and we hope to have the opportunity to welcome you back so we can provide a more seamless and enjoyable experience.

Customer review rating 5.0/5

Brett C. Solo - Confirmed reviews ALL

When I arrived I had nice greeting from member from the team on Reception when I booked in as I had a early checkin he was checking on the System to see what room was available at the time I booked so he found me one and had a view room Which was great and I absolutely loved it and also when I went to Breakfast I had a nice greeting from the host at the door and the host told me where things are and everything and also I had a table with a good view while I was eating my Breakfast and when it was time to CheckOut I could leave my bag in left luggage and I could pick it up when done my visit round Manchester so from the moment I arrived until I CheckOut I give the hotel and my stay and the Staff 100% and I will definitely come back again soon

Thank you so much for your wonderful review! We are thrilled to hear that your stay with us was seamless from check-in to check-out, and that you enjoyed your room, the breakfast, and the views. We’re especially pleased that our team made such a positive impression—your kind words about our Reception and Breakfast hosts will be shared with them, and we know it will make their day. It’s fantastic to hear that the ALL App made booking easy for you, and that everything met your expectations. We can’t wait to welcome you back on your next visit to Manchester!

Customer review rating 4.5/5

Katy G. Business - Confirmed reviews ALL

Reception staff were very welcoming and helpful . Great location overlooking Piccadilly gardens . Bed really comfortable and room clean and spacious

Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay, from our welcoming Reception team to the comfort and cleanliness of your room, as well as our central location overlooking Piccadilly Gardens. We also appreciate your feedback regarding the WiFi speed and will continue working to improve this for our guests. It’s wonderful to know you had such a positive experience, and we look forward to welcoming you back on your next visit to Manchester.

Customer review rating 1.5/5

Peter R. Business - Confirmed reviews ALL

Heating didn’t work in the room I was allocated. No acknowledgment of Platinum status. I had to ask for water. The room was changed for second night. Again no water provided.

Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay fell short of expectations, especially regarding the heating issues, lack of acknowledgment of your Platinum status, and the repeated need to request water. This is not the experience we aim to provide our loyal ALL – Accor Live Limitless Platinum members. Your comments regarding service, room comfort, and check-in/check-out processes are very concerning, and we will share them with our team to ensure immediate improvements. We truly value your loyalty and hope to have the opportunity to restore your confidence in us during a future stay, providing the service and comfort you rightfully expect.

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Other web-users rate our hotel

  • 2,422 reviews 9.5/10 Location
  • 3,668 reviews 5.1/10 Room
  • 7,448 reviews 9.4/10 Service
  • 290 reviews 2.2/10 WiFi
  • 1,645 reviews 9.2/10 Breakfast
  • 1,397 reviews 4.6/10 Comfort
  • 1,393 reviews 9.4/10 Bar
  • 1,311 reviews 5.2/10 Cleanliness

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