Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,122 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,122 reviews

TripAdvisor Rating  3.5/5  5,014 reviews

Customer review rating 2.0/5

Sikandar K. Couples - Confirmed reviews ALL

Extremely outdated room with heater not working, stain marks all over. Did not expect it to be like this honestly.

Customer review rating 4.5/5

Anthony P. Couples - Confirmed reviews ALL

We stay frequently and are always satisfied with the service offered

Customer review rating 4.5/5

Aditya S. Couples - Confirmed reviews ALL

The experience was smooth. This location is well tuned to travelers and even has a baggage storage for a few hours if one has a late flight out. Very friendly staff, centrally located. One could ask for little more.

Thank you for your wonderful feedback and for choosing to stay with us as an ALL Classic member. We’re delighted to hear that you found our location perfect and our staff friendly and helpful. It’s great to know that our baggage storage service and overall traveler-focused approach added to the smoothness of your stay. We appreciate your comments on the WiFi speed and will continue to work on improving this for a better guest experience. Your high ratings across the board mean a lot to us, and we look forward to welcoming you back on your next visit to Manchester.

Customer review rating 3.5/5

Jean-marc O. Couples - Confirmed reviews ALL

Though we arrived fairly late, were greeted with a courteous gentleman who proceeded with the check-in efficiently. The room we were assigned (1035) was however seriously lacking with some major issues: - The bathroom as constantly freezing cold, being the only one on the floor which had a direct wall to the outside. In addition it had tiling on the floor, which only added to the sensation of cold. After only a few minutes through each shower, the walls and mirror were completely wet with large drops which would then trickle down and form puddles on the floor. On our second day we even had to ask for three bath mats. - There was close to no ventilation - aside from the heated air vent - so in addition to settling on the walls, the vapours/steam from the bathroom were always depositing on the windows, rendering them blurry and giving the impression of feeling entrapped in a cell. - Our room was situated right next to the lifts, which meant we could feel the vibration and hear the rumble of each time one of the three lifts were going up and down the shafts. - We found it very easy to find and connect to the MERCURE free Wi-Fi, but have found ourselves completely unable to use it, with either exceeding slow speeds (up to 10 minutes for a single Google search) or no access at all ("website unavailable" error). Only through using our roaming plans (at our own cost) were we able to actually access the Internet. - The two double beds were joined to form a queen-size bed, with comfortable bedding and linen, but as opposed to other MERCURE, Novotel, Ibis or other ALL properties, there was no mattress toper to fully join the two double beds. Consequently, the two beds were constantly moving away from each other. - Each side of the bed had individual lighting and even USB A sockets, but the overall bed area lacked standard wall sockets. Our phones are fairly recent and only rely on USB C charging and standard wall socket adapters, but not USB A. We were therefore completely unable to charge our phones without having to set them away from the bed and onto the desk. Upon notifying the management of a couple of the above points, we were pleased to receive a visit from Andrea who showed himself to be extremely understanding of the situation, and immediately offered to accommodate us in a different room. The new room (1217) remedied on a few points: - The bathroom had linoleum floor and was located on the corridor side of the room, which meant it was just as warm as the room with soft and warm flooring. - The room was farther away from the lifts, so we were no longer to hear or feel them when being used. - The Wi-Fi had better coverage through the room (but still had intermittent disconnections). - The bed was a single king size bed. Not as big as the first room, but it was a single piece, so we didn’t have the issue of divergence. The other points may not have been addressed (steam depositing on the windows, no sockets next to bed) but through the care of Andrea, and the remediation of the main issues, we were able to enjoy our stay a lot more after changing rooms. We look forward to considering a stay at Mercure Manchester Piccadilly Centre for a future visit to Manchester.

Thank you very much for taking the time to provide such detailed feedback following your stay with us at Mercure Manchester Piccadilly Centre. We truly appreciate your loyalty as an ALL Classic member and your kind words regarding our team, especially Andrea, who was glad to assist and help improve your experience. We sincerely apologize for the discomfort caused by the issues in your initial room — the cold bathroom, lack of ventilation, noise from the lifts, and Wi-Fi connectivity problems. We understand how these factors significantly impacted your stay, and we appreciate your patience and understanding while we arranged a room better suited to your needs. Your observations regarding the joined beds, the lack of mattress topper, and the absence of USB-C charging ports near the bed are very helpful. We will certainly review these details with our operations team to explore how we can enhance comfort and convenience for our guests. We’re pleased the second room provided a warmer bathroom, reduced noise, and better Wi-Fi coverage, though we recognize that some issues persisted. Your feedback on Wi-Fi reliability is particularly important to us and is being investigated to improve the overall guest experience. Thank you also for acknowledging our commitment to sustainability and our efforts to recognize ALL members during their stay. We look forward to welcoming you back on your future visits to Manchester and hope to provide a seamless and comfortable experience throughout.

Customer review rating 3.0/5

Katherine J. Couples - Confirmed reviews ALL

It would have been a nice stay, in a well located hotel, except the room and breakfast room were extremely cold! The hearing seemed to be pumping out cold air, and the in room plug in heater helped a little but not enough.

Thank you for taking the time to share such detailed feedback following your stay, and for choosing to book with us via the ALL Accor app as a Silver member. We’re delighted to hear that you found our location convenient and our team friendly, and that your arrival and departure experiences were positive. We are, however, very sorry to learn that the temperature in both your room and the breakfast area was uncomfortably cold. This is certainly not the level of comfort we strive to provide, and we fully understand how this impacted your stay. Please accept our sincere apologies for the heating issues and for the inconvenience caused by the unreliable WiFi connection, particularly as this resulted in additional personal expense. Your comments regarding heating and connectivity have been shared with our maintenance and management teams as a priority, as these are fundamental elements of a comfortable stay. We truly appreciate your constructive feedback, which helps us identify where improvements are needed. Thank you again for your valuable comments and loyalty. We hope to have the opportunity to welcome you back in the future and provide a far more comfortable experience.

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Other web-users rate our hotel

  • 2,447 reviews 9.5/10 Location
  • 3,715 reviews 5.1/10 Room
  • 7,530 reviews 9.4/10 Service
  • 286 reviews 2.4/10 WiFi
  • 1,652 reviews 9.2/10 Breakfast
  • 1,401 reviews 9.4/10 Bar
  • 1,394 reviews 4.5/10 Comfort
  • 1,332 reviews 5.3/10 Cleanliness

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