Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,107 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,107 reviews

TripAdvisor Rating  3.5/5  5,009 reviews

Customer review rating 3.5/5

Jonathan C. Couples - Confirmed reviews ALL

All in all acceptable. Staff were very friendly and efficient. The hotel is a little tired

Thank you for taking the time to share your feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our great location and that our friendly and efficient team made a positive impression during your visit. We also appreciate your loyalty as a Classic ALL member. I’m sorry, however, that aspects of your accommodation did not meet expectations. Your comments regarding the heating and air conditioning, as well as the mould in the bathroom and around the windows, are taken very seriously. I’ve shared this feedback with our maintenance and housekeeping teams so we can address these issues promptly. We’re grateful for your honest insight as it helps us focus on the areas that need improvement, and we hope to have the opportunity to welcome you back for a more comfortable and refreshed stay in the future.

Customer review rating 4.0/5

Michael B. Couples - Confirmed reviews ALL

The hotel is looking a bit tired and our heating did not work. We had a small portable radiator. Can I suggest that you include information about parking in all or your confirmations and reminders as it is confusing as to whioch car park to use

Thank you very much for taking the time to share your feedback, and for your loyalty as a Silver ALL member. We’re pleased to hear that you enjoyed our central location and that your overall experience was positive. I’m very sorry, however, for the issues you encountered with the room heating. This is not the level of comfort we want our guests to experience, and your comments have been passed on to our maintenance team so we can address the problem promptly. Thank you as well for your helpful suggestion regarding parking information. We understand how confusing parking in the city centre can be, and we appreciate you highlighting this. We are reviewing our pre-arrival communication to ensure clearer guidance is provided in future confirmations and reminders. Your feedback is invaluable as we continue to improve our facilities and guest experience, and we hope to have the pleasure of welcoming you back for a smoother and more comfortable stay.

Customer review rating 2.5/5

Beth B. Families - Confirmed reviews ALL

The room was cold we got upgraded to a new room but I still had to sleep with the heating on all night as the room was freezing which is why we left a day early

Thank you for taking the time to share your experience. I am very sorry to hear that your stay was uncomfortable due to the room temperature and the issues with the toilet. This is certainly not the experience we aim to provide, and I sincerely apologise for the inconvenience caused. I’m glad you found our team helpful and that other aspects of your stay, including breakfast and check-in, met your expectations. Your comments regarding heating, Wi-Fi, and the toilet have been shared with our maintenance and housekeeping teams so we can address these issues promptly and improve the experience for future guests. We truly appreciate your feedback and your loyalty as a Classic ALL member. We hope you might consider giving us another opportunity to provide a much more comfortable stay in the future.

Customer review rating 3.5/5

Linda S. Couples - Confirmed reviews ALL

The staff was nice and the location is excellent, but we found the facilities to be more dated than expected. We had to ask for a room swap because the one we were assigned was lacking an interior window, which made the room cold. In the new one, in the bathtub, there was a bottle of shampoo of previous guests...the bed was comfortable, though.

Customer review rating 5.0/5

Fiona N. G. Couples - Confirmed reviews ALL

Had a city view - fabulous Room a good size and nicely decorated.

Thank you so much for your fantastic review and perfect scores across so many areas. We’re delighted to hear that you enjoyed your stay, especially the beautiful city view and the comfort of your room. It’s wonderful that breakfast in our restaurant and lounge — along with the views over Piccadilly Gardens — made a great impression. We’re also pleased that your arrival, accommodation, WiFi, team, and overall experience were all exceptional. We truly appreciate your recommendation and your feedback regarding our sustainability initiatives. This is an area we’re actively working on, and your comments help us continue improving. We hope to have the pleasure of welcoming you back again soon for another great stay.

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Other web-users rate our hotel

  • 2,448 reviews 9.5/10 Location
  • 3,731 reviews 5.1/10 Room
  • 7,413 reviews 9.3/10 Service
  • 274 reviews 2.6/10 WiFi
  • 1,607 reviews 9.2/10 Breakfast
  • 1,403 reviews 4.5/10 Comfort
  • 1,379 reviews 9.4/10 Bar
  • 1,341 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.