Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,029 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,029 reviews

TripAdvisor Rating  3.5/5  4,958 reviews

The worst customer service!

TripAdvisor rating 1.0/5

Beren H TripAdvisor review

I rarely leave negative reviews, but my experience with Mercure Hotel Manchester was absolutely appalling. I had made a reservation through Booking.com, and when I encountered an issue, I reached out to the hotel directly hoping for a bit of understanding or assistance. Unfortunately, what I received instead was indifference, lack of empathy, and a complete refusal to help. The staff made it abundantly clear they weren’t interested in resolving anything. I was passed around, given vague responses, and ultimately told it wasn’t their problem—despite the booking being for their hotel! They made no effort to contact Booking.com on my behalf, offer a solution, or even express a hint of courtesy. It was all shrugged off like I was just another nuisance. I understand policies and third-party platforms can complicate things, but basic customer service shouldn’t be optional. A good hotel would want to help its future guests, especially when they’re trying to clarify or fix a reservation. This experience left a really bitter taste. I will not be staying at a Mercure Hotel again, and I’ll be advising others to think twice before doing so. If you value even the slightest bit of customer support, go elsewhere.

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointment and that your experience with us did not meet your expectations. We do understand how frustrating booking issues can be. However, as your reservation was made through a third-party platform and no contact was made with the hotel until the day after the scheduled arrival, we were unfortunately unable to waive the no-show fee in this instance. Our cancellation and no-show policies are in place in line with industry standards and are also outlined at the time of booking. While we always aim to support our guests where possible, we are limited in what we can amend without timely communication. We appreciate your comments regarding the service you received, and they will be shared with the team for reflection and improvement. We regret that this experience has led to such dissatisfaction and hope you might reconsider us in the future.

Customer review rating 2.5/5

Douglas S. Business - Confirmed reviews ALL

You need a pillow Menu - I had four colleagues stay with you and all of us remarked how uncomfortable the hard foam pillows are and the most important thing of a hotel stay is the quality of the bed and if the pillows are like sleeping on rocks it’s impossible to have a good night sleep most quality hotels now offer menu pillows or pillow menu which removes such annoyances. I seriously think you need to consider this or four colleagues said it would impact their decision to stay at this hotel again.

Thank you for taking the time to share your feedback. We truly appreciate your honest comments regarding the pillows, as we understand how important a good night’s sleep is to our guests. We’re sorry to hear that the current pillows did not meet your expectations. Your suggestion of implementing a pillow menu is valuable, and we will certainly take it into consideration as we continually look for ways to improve our guests’ comfort. Thank you again for your input, and we hope to have the opportunity to welcome you and your colleagues back for a more restful stay in the future.

Customer review rating 3.5/5

Tristan K. Solo - Confirmed reviews ALL

De service was goed op het internet na. Verbinding is erg slecht op de kamer. Het is vooral de aankleding van de buitenzijde hotel, bar, kamers dat een upgrade mag krijgen.

Thank you for sharing your feedback with us. We’re pleased to hear you found the service good during your stay. We appreciate your comments regarding the internet connection and the appearance of the hotel, bar, and rooms. Please be assured that we are continuously working on improvements to enhance the overall guest experience, including upgrades to our facilities.

Customer review rating 1.5/5

Jennifer H. Business - Confirmed reviews ALL

Very run down, not comfortable.

Thank you for sharing your feedback. We’re sorry to hear that you found the hotel run down and uncomfortable. Your comments are important to us, and we are continuously working on improvements to enhance our guests’ experience. We appreciate you taking the time to let us know and hope you might consider staying with us again in the future so we can provide a better experience.

Customer review rating 3.5/5

Richenda I. Couples - Confirmed reviews ALL

Good experience, but when we checked into the room cleaners left a can ob larger on the window ledge

Thank you for your feedback and for bringing this to our attention. We’re glad you had a good stay overall, but we sincerely apologise for the oversight with the can left by the cleaners. This is not the standard we aim for, and we have addressed it with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to welcome you back for an even better experience.

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Other web-users rate our hotel

  • 2,317 reviews 9.5/10 Location
  • 3,584 reviews 5.1/10 Room
  • 6,975 reviews 9.2/10 Service
  • 249 reviews 2.1/10 WiFi
  • 1,367 reviews 9/10 Breakfast
  • 1,326 reviews 4.4/10 Comfort
  • 1,270 reviews 5/10 Cleanliness
  • 1,204 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.