Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,023 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,023 reviews

TripAdvisor Rating  3.5/5  4,954 reviews

Excellent as usual!

TripAdvisor rating 5.0/5

slipmat TripAdvisor review

Excellent one night stay. Easy check in, very clean room and a perfect breakfast. Staff as excellent as always. We have used this hotel many times and have never been disappointed. Will be returning soon. The bar is also very good. We have not eaten here but the menu looks very nice.

Customer review rating 1.5/5

Louise B. Families - Confirmed reviews ALL

We had a privilege room so was quite excited. The safety bolt on the back of the door was broken and half hanging off, there were moths, the pop up bed was completely broken at the end and couldn’t even sleep on it, the fridge smelt of sour milk and the room was so noisy overnight with the outside noise. Shame as the hotel is so nice but the room was not.

Thank you for sharing your feedback with us. We’re truly sorry to hear that your stay did not meet your expectations, especially with the issues you experienced in your privilege room. The safety bolt, broken bed, unpleasant fridge smell, and noise are certainly not the standards we aim to uphold, and we apologize for the discomfort caused. Please know that your comments have been shared with our maintenance and housekeeping teams to address these concerns immediately. We appreciate your honesty as it helps us improve.

Customer review rating 4.5/5

Ann-marie D. Solo - Confirmed reviews ALL

Great location for a city break.

Thank you so much for your wonderful review and for choosing Mercure Manchester Piccadilly for your city break! We're thrilled to hear you had such a positive experience—from the warm welcome at check-in to the comfort and views from your suite on the top floor. It’s great to know our central location, value for money, and service all contributed to a memorable stay. Your kind words about our team and your overall experience truly mean a lot to us. We hope to have the pleasure of welcoming you back again soon for another relaxing and enjoyable visit.

Customer review rating 5.0/5

Gabriella J. Solo - Confirmed reviews ALL

Always comfortable, clean, friendly, peaceful and calm.

Wow—thank you so much for your truly lovely review! We're absolutely delighted to hear that your stays with us are consistently comfortable, clean, peaceful, and above all, welcoming. Your kind words about our team mean the world to us—it's heartening to know that their kindness and helpfulness have made such a lasting impression. We’ll be sure to pass your feedback along to them—they’ll be thrilled to hear it!

Customer review rating 4.0/5

Preetimrs T. Business - Confirmed reviews ALL

Special thanks to Raj, Abbie, Kostya and the lady behind the hot breakfast counter who have all gone above and beyond in making my stay satisfactory and comfortable. If one thing this hotel has got right is the staff recruitment and training on customer service. The rooms, bathrooms and corridors need significant uplifting though. Wi if quality was poor and room phones were dead, although staff explained the temporary nature of the issue. Things like body lotion, shower cap and conditioner are expected to be available in the room in a 4 star hotel in my view and not only on demand specially when phones are not working to contact reception from top floors. Overall really impressed how pragmatic and accommodating the staff was so happy still and will stay there again.

Thank you very much for taking the time to share such detailed and valuable feedback following your stay with us. We’re delighted to hear that our team—especially Raj, Abbie, Kostya, and the breakfast counter staff—made your experience comfortable and enjoyable. We truly pride ourselves on delivering excellent customer service, and it’s wonderful to know that our staff’s efforts made a positive impact on your stay. At the same time, we appreciate your honest comments regarding the condition of the rooms, bathrooms, and corridors, as well as the temporary issues with Wi-Fi and in-room phones. Please rest assured that we are actively working on improvements to these areas to enhance the overall guest experience. Your note about the availability of basic amenities like body lotion, shower caps, and conditioner has been taken on board, and we’re reviewing our in-room provisions to better meet guest expectations. We also acknowledge your feedback about the vegetarian options and the packaging style at breakfast and lunch. We are committed to balancing sustainability with comfort and will explore ways to improve this aspect. Thank you again for your constructive suggestions. We are pleased that despite some challenges, you felt well cared for and are happy to stay with us again. We look forward to welcoming you back and delivering an even better experience.

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Other web-users rate our hotel

  • 2,291 reviews 9.5/10 Location
  • 3,552 reviews 5.1/10 Room
  • 6,953 reviews 9.2/10 Service
  • 243 reviews 2.1/10 WiFi
  • 1,338 reviews 9/10 Breakfast
  • 1,320 reviews 4.5/10 Comfort
  • 1,258 reviews 5/10 Cleanliness
  • 1,183 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.