Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 914 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  914 reviews

TripAdvisor Rating  3.5/5  4,907 reviews

Short stay

TripAdvisor rating 3.0/5

Pam_x1234 TripAdvisor review

Would consider this hotel below average but not poor. I stayed for one night in November for a work trip. The room was extremely dusty and not as clean as I would expect. The room needed freshening up with a fresh coat of paint, everything was scuffed. The reception staff were not very friendly or welcoming either. The lobby / bar area is nice. Location is great.

Showing it’s age

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Staff were brilliant. Building is old and crumbling, Freezing cold and noisy.

Dear Matthew H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location and comfortable

Customer review rating 4.0/5

Mohammed H. Business - Confirmed reviews ALL

Overall happy. I was served dinner by Max who was extremely polite and helpful. The food was delicious

Dear Mohammed H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing Customer Service/Hidden Gem In Hospitality

TripAdvisor rating 5.0/5

Abdul1999 TripAdvisor review

I made the room reservation via email, Alex Davies was very helpful in ensuring my stay went well and the team worked very hard to allow me to check-in as I had arrangements in the evening. The room was clean and was excellent for the 2 nights I spent there. I very thankful to Alex for providing great customer service throughout my stay, will visit again ! :)

Thank you for sharing your wonderful experience with us! We’re delighted to hear that Alex Davies provided such helpful and attentive service, ensuring your stay went smoothly from the reservation process to your check-in. It’s great to know that your room was clean and met your expectations, making your two-night stay enjoyable. Your kind words about Alex’s excellent customer service mean a lot, and we’ll be sure to share your feedback with him and the entire team. We look forward to welcoming you back soon for another great stay! 😊

Needs an overall update

TripAdvisor rating 2.0/5

mark4022016 TripAdvisor review

Stayed here in the past a few times on business. I won’t stay again until there’s been some money spent on it. It’s quite rundown now, from the rooms, toilets and everything really. If you have to stay here, try and get a room that isn’t over the tram stop, it was past 1am when they finally stopped or I fell asleep. They are very noisy.

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations. We understand your concerns about the condition of the hotel and the noise from the tram stop. Your feedback is important to us, and we are actively working on plans to update and improve our facilities. We want every guest to enjoy a comfortable and restful stay, and we regret that this wasn’t the case for you. Should you consider staying with us again in the future, please feel free to reach out in advance so we can do our best to allocate a quieter room and ensure a more pleasant experience. We truly appreciate your loyalty in the past and hope we can welcome you back again after improvements have been made.

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Other web-users rate our hotel

  • 2,166 reviews 9.4/10 Location
  • 3,364 reviews 4.9/10 Room
  • 5,736 reviews 9.2/10 Service
  • 202 reviews 2/10 WiFi
  • 1,231 reviews 5.1/10 Cleanliness
  • 1,226 reviews 4.4/10 Comfort
  • 1,113 reviews 9.1/10 Breakfast
  • 1,059 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.