Mercure Manchester Piccadilly Hotel

Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 752 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

ALLSAFE approved hotel

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

  • PICADILLY GARDENS:  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS:53.479874, -2.237445

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  752 reviews

TripAdvisor Rating  3.5/5  4,467 reviews

Best views and Afternoon Tea

TripAdvisor rating 5.0/5

aravfphil Friends getaway - TripAdvisor review

Brought a friend and my little boy here for Afternoon tea... Im surprised there was only a few people. This place should be full. It has the best views for just watching the world go by on a lazy afternoon .🍵 The staff who served us were so friendly...Elka and Miryam. The place was just so relaxed and the afternoon tea was great. We will definitely come back here. It was a lovely 5 star experience

Going downhill for 54 years

TripAdvisor rating 2.0/5

Brian S TripAdvisor review

I first visited what was the the Piccadilly Hotel on 14 February 1968. I remember the date well because it was my then girlfriend's 21st birthday. To be more precise, at the start of the meal we enjoyed that evening she was my girlfriend, by the end of the meal she was my fiancée. Hence I have an emotional connection to the building. Before she passed away in April this year we visited the hotel several times but sadly each visit was less enjoyable than the previous one. That trend continued in August 2022 when I stayed alone in order to watch cricket and football in the region. The hotel is looking increasingly 'tired', the two lifts that were operational seemed to have a mind of their own and when the alarm went off just before midnight (for the second consecutive day I believe) I had to walk down concrete steps from the 12th floor, barefooted.

HI Brian, I am very sorry this has been your experience with us direct at the hotel and certainly does not reflect the usual stay for our guests at the hotel. Please do reach out direct to the hotel so we can try and make this right for you moving forward. We are currently looking at investment and refurbishment options which hopefully you can continue to return and see the improvements. Thanks

Customer review rating 1.5/5

Rachel K. Families - Confirmed reviews ALL

We couldn’t hear the fire alarm on the 9th floor which was worrying. The lifts are terrible - really slow and the staff at the desk told us we hadn’t paid for the room when we had.

Dear Hugh S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are discussing the fire alarm with our provider as this is not acceptable and is tested weekly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We enjoyed our stay. Room was small but comfortable and clean. The bed was also comfortable . We were woken in the night by the fire alarm and had to evacuate the building, the staff on duty were well organised and allowed us back in as soon as possible.

Dear Dawn H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stay Clear

TripAdvisor rating 1.0/5

timcL3459HV Couples - TripAdvisor review

Hotel needs a total renovation. Rooms like a matchbox and toilets that are still a style from the 70s. The lifts were a complete joke and you could be up to 20 minutes waiting for them. Staff were nice but would not recommend this hotel to anybody for the price we paid. STAY CLEAR

HI Tim, I am very sorry this has been your experience with us direct at the hotel and certainly does not reflect the usual stay for our guests at the hotel. Please do reach out direct to the hotel so we can try and make this right for you moving forward. Thanks

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Other web-users rate our hotel

  • 1,691 reviews 9.1/10 Location
  • 2,818 reviews 3.9/10 Room
  • 2,138 reviews 7.8/10 Service
  • 132 reviews 1.4/10 WiFi
  • 1,199 reviews 2.9/10 Cleanliness
  • 1,112 reviews 4.1/10 Comfort
  • 751 reviews 7.5/10 Breakfast
  • 677 reviews 2.5/10 Amenities

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