Customer review rating (ALL Rating) 3.8/5 6,111 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Wedding facilities capable of accommodating 800 guests
Walking distance to Manchester Picadilly Station
Within walking-distance of Manchester Arena
Nearby the famous Arndale shopping Centre
M1 4PH manchester
Check-in from 15h00
Check out up to 11h00
Check-in from - Check out up to
This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.
All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.
Subject to availability
Subject to availability
Number of meeting rooms: 13
Maximum size: 814 m²
Maximum capacity: 800 people
Maximum banquet capacity: 650 people
100% genuine reviews from our guestsFind out more
Old, tired and not worth the money - never again!
Liv_Mcleod 15/01/2022 TripAdvisor review
This hotel needs a total refurb. We originally booked a double room but when we went to the room the bath was scratched and dirty so we were upgraded to an executive room which although more spacious it did not appease our bath concerns. The executive room had not been cleaned with crisps left on the bed, the cups and spoons had crusty residue left on them and the miniatures provided were half used. During the night there was a fire alarm in which we had to evacuate and we could find no information in the room as to where the emergency meeting point was and there was no staff to direct you as to where it is. Eventually we were gathered in the right location and after an hour out in the freezing cold we were allowed back in to climb back up to the 10th floor via the stairs where our key card no longer worked so we had to repeat the journey back to the reception and back to our room again. In the morning we had no hot water and so we were upgraded to a suite which having stayed in suites at other hotel brands this was of poor quality. Again it was more spacious but all very tired with hardly any plugs requiring me to unplug the TV to have a socket to use to charge my phone. As well as constant issues with our key card and lock on the door making access difficult. Although the staff did their best to ease our stay by upgrading us and providing us with 1 complimentary drink this hotel can not justify charging what it does for what it is providing.
It is well located, the staff were very pleasant and the breakfast was good.
Jacqui J. Couples - 14/01/2022 Confirmed reviews ALL
We were woken at 2am by the Fire Alarm which had been triggered by a burst hot water pipe. We evacuated from our room on 7th floor and waiting outside the building as instructed for just over an hour. We were then told those on 6th and 7th floor could come into the reception area and a few minutes later taken up to the 3rd floor where tea, coffee and snacks would be served. Tea and coffee arrived with milk following about 10 minutes later. No snacks. The room we waited in was extremely cold and movement to alternate accommodation should have been conducted more efficiently. Staff were obviously doing their best but it did seem to take an inordinate amount of time to organise other rooms we were to be escorted to. We arrived in our reallocated room on 5th floor at 5am. The shower head in this room appeared damaged. We were only aware when we got up at 9am for breakfast that it had been extended to 11.30. We had no running water in our room and therefore moved again after break. Whilst staff appeared to be doing their best, communication could have been better at point of evacuation and when we were allowed back into the building but not back into our rooms. There could have been better attempts to make us more comfortable and relocate us more quickly. What was planned as a relaxed mini-break did not turn out as such.
Poor reaction to incident
Pjb Business - 14/01/2022 Confirmed reviews ALL
Fire alarm at 14:30 and unable to find muster point (came out at car park level), Room was cold, and had to change rooms mid-stay as there was no running water in room. This was a widespread probelm and coudl have been notified proactively (i.e. a note through door saying "you may have no water, please check and if so contact reception to change rooms".
Great staff but….
Mel Families - 14/01/2022 Confirmed reviews ALL
Stayed with my daughter for 3 night in Jan. Location is great! The staff were all really helpful & friendly. Can not fault them. But, during our stay we experienced a cold, dated room. Furniture had seen better days & paint peeling badly in the bathroom. Someone, maybe housekeeping, entered our room three times early in the morning, annoying as woke us up. And we experienced two fire alarms within two days. At approximately 1am in the morning, standing in the street in your pjs for an hour plus is a bit chilly. Would I stay again? Probably not. Owners need to update the property ASAP.
John-paul B. Business - 14/01/2022 Confirmed reviews ALL
Rooms tired, fire alarm on first night due to broken pipe. Emergency escape signage inadequate, no muster sign. Role call as point of muster inadequate, as a offshore worker I found the safety provisions massively inadequate and poorly organized. Second night water shut off to room (i presume to sort leak) no correspondence from hotel, I had to go and ask to be moved rooms. Check out poor I had to tell them that they has miss charged and that they had only taken one night when I checked in. I stay in hotels frequently and this by far was one of the worse trips.
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