Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 6,067 reviews

ALLSAFE approved hotel

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Mercure Manchester Piccadilly Hotel
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH manchester
united kingdom

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • PICADILLY GARDENS:  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS:53.479874, -2.237445

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

6,067 reviews

TripAdvisor Rating 3.5/5

4,253 reviews

Christmas weekend

TripAdvisor rating 1.0/5

Petitebolli 01/12/2021 TripAdvisor review

Hotel in need of upgrade room was in poor condition heating not working Room wasn’t cleaned despite leaving at 9.00am and not returning till after 4 When it was cleaned they took towels from floor for reuse pretty poor

room for improvement

TripAdvisor rating 3.0/5

nanks 01/12/2021 TripAdvisor review

all in all the stay want as bed as we were expecting after reading some of the reviews, the room was warm and comfortable but was ready for some improvements, we paid £450 for 2 x nights inc breakfast. the breakfast was of good quality and a big enough range to suit most people the hotel location is perfect for exploring the city centre. only 2 x complaints we had, the lifts take forever at check out time, we waited 20mins for a lift that was empty, we would have taken the stairs but on the 10th floor with 2 x cases we decided to wait. second major concern / complaint was regarding the cleaners, we went out for the day to return to find our room door wide open, our room was opposite the lift doors so anybody could have walked in and taken any of our stuff including the Christmas presents we had purchased still in the bags by the door. we complained to reception who said the cleaners must have accidentally left the door open, we were very lucky that nothing had been taken as the door was wide open for several hours.

Very poor and unprofessional hotel service

TripAdvisor rating 1.0/5

LightPacker300810 Business - 29/11/2021 TripAdvisor review

Broken door key readers (I had to run and take the elevator from the 9th floor few times), a blank invoice sent by e-mail (the person at the reception could not change the invoice details), dirty room.

Fabulous stay!

Customer review rating 5.0/5

Charlotte Couples - 10/11/2021 Confirmed reviews ALL

Perfect location for a mid week stay in Manchester whilst watching The Dunwells at Tribeca. All of the staff were friendly, welcoming and efficient. Super service. Thank you

Dear Charlotte F., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Highlights and Low-Fi

TripAdvisor rating 3.0/5

Paul B Business - 08/11/2021 TripAdvisor review

Fantastic breakfast, comfortable room and bed, massively disappointed with the wi-fi, almost unusable, unfortunately I was under a time pressure, and every now and then it would work, but for a business orientated hotel that was a huge disappointment . The staff that I met were friendly and helpful, particularly the trainee who had started that day I arrived!

Thank you so much for your lovely feedback we are looking into our WiFi now and we do hope we can welcome you back again soon. Thanks

Tired and dirty

Customer review rating 1.0/5

Anonymous Business - 07/11/2021 Confirmed reviews ALL

Old building, tired room with mold on windows and skirting boards. No noise proofing at all. Shame as great location it could be great with the right investment to genuinely modernise rather than limited redecorating

Dear Kiemon S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Great location, friendly staff

Customer review rating 5.0/5

Amy Business - 05/11/2021 Confirmed reviews ALL

Really friendly and helpful staff. Great location!

Dear Amy B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Great location , secure and safe

Customer review rating 4.0/5

Angela Friends - 27/10/2021 Confirmed reviews ALL

I booked this stay for my daughter and her friend as a birthday gift. I wanted a good central location with a secure and safe room for them to use as a base for shopping and clubbing. Very happy with my choice of hotel and room type.

Dear Angela L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Not clean but excellent location

TripAdvisor rating 3.0/5

haicedebont Business - 25/10/2021 TripAdvisor review

Stayed here for one night for business. It was absolutely not clean and pretty old. The location was great. It was also noisy in my room by night. Had a bad sleep. The people at the reception where not in a good mood so it was not a warm welcome. I would not recommend this hotel.

Thank you so much for taking the time to leave us your feedback rest assured we shall investigate this and ensure we put these things correct. Thanks

ok experience

Customer review rating 2.5/5

Rohan F. Couples - 22/10/2021 Confirmed reviews ALL

we arrived at your hotel , were assigned a room which was not cleant properly and with very poor internet connectivity, bathroom had a leak , then at night fire alarm rang and had to evacuate and back in the room the ac was not working , then were shifted to the suite at 2 am in the morning

Dear Rohan f., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location but poor decor.

Customer review rating 3.0/5

Lisa Couples - 20/10/2021 Confirmed reviews ALL

Lovely welcome from Sylvia (apologies about the spelling) on arrival. Loved the complimentary drink to celebrate our wedding anniversary. Excellent service from Rose in the bar. Thank you both.

Dear lisa k., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great price, well located!

Customer review rating 4.5/5

Kimberley R. Friends - 20/10/2021 Confirmed reviews ALL

Was a lovely room, lovely customer service but we had paid for a late check out and the cleaner still knocked earlier than that twice during the morning we were leaving, would’ve been nice for us to not been bothered so the cleaner should be told about who has late check out

Dear Kimberley R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outdated hotel

TripAdvisor rating 2.0/5

sosocycle 03/10/2021 TripAdvisor review

Great location an friendly staff but paid for late checkout till 6 pm and my key card was inactive at 11:00am, room furniture was outdated and bathroom need to be renewed. Stayed for only one night and no way gonna stay again at this hotel.

Thank you for taking the time to leave us your review I am sorry to hear you had a few issues in particular the room and the key card. I am investigating this with the team so that we can look at the required improvements. Thanks

Rooms are oh so tired

TripAdvisor rating 2.0/5

MisterBrian 28/09/2021 TripAdvisor review

What a shame to see such a prestigious hotel in such a state. In common with most Mercure hotels I’ve stayed in, the staff were great. Polite, friendly and very smart. The public areas were clean and well decorated e.g. the entry hall, reception and restaurant but then you get to your room. The first shock was the door was open (room 1121 - you might want to sort the lock out). This was due to an over tired door jam on a door which looked like some I’ve seen in inner city hi-rises which have been kicked in many times (and bear the scars). On entering, well, isn’t it tiny! Then the noise from next door, who were having a phone conversation with people at home and telling them they’d be home (in Glasgow by the sounds of it) tomorrow. Thin walls also complimented the old style double glazed windows. Brilliant view over the city and you could hear the bells of the trams, all night! The bathroom was extremely tired (and I see from other guests photos that it’s not the only one). It felt, grubby. But, to be fair to the cleaners, probably, because they’d worn through all the upper surfaces with scrubbing over the years. I notice from the managements comments on other reviews that they keep brining this to the Directors notice. Well I would suggest that you need to start shutting down some rooms. It’s tragic and not worthy of the Mercure badge. Breakfast was brilliant, though frankly, I couldn’t wait to get out of my cell, sorry, room, slamming the dodgy door behind me.

Thank you Brian for your review and I can see that we really have not excelled for your visit apart from breakfast. We are currently going through some room improvements across the hotel and the feedback that has previosuly been fed to our directors is starting to have impact with a number of rooms being upgraded however sadly this does take some time. I do hope you will give us another chance and you can see the improvements for yourself. Thanks

Great location exceptional clean room

Customer review rating 4.5/5

Margaret M. Friends - 27/09/2021 Confirmed reviews ALL

Lovely stay Hotel slightly tired but exceptionally clean Good breakfast choice negative food was tepid x

Dear Margaret M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but mediocre experience.

TripAdvisor rating 3.0/5

chrisjhurd 22/09/2021 TripAdvisor review

This was a trip to Manchester to get my daughter installed at university , so a convenient location for a one night stay was needed, with relatively little time spent at the hotel. Location was excellent, being in the heart of the city and handy for Exchange Square, Arndale shops etc. Check in was pleasant enough, but missed several opportunities to impress : there was no recognition of Accor status, no reference to the breakfast deal on offer, which we might have used if we had known about it and above all, no mention of the car parking arrangements at the front of the hotel, which had I not realised just in time, could have occasioned an unwelcome fine ! Room was functional, but furniture aged and worn. Bed was standard double and comfortable. One minor irritant was that there were not one, but two safes in the room, neither of which worked. Overall, the place did the job at a reasonable price, but the Mercure has plenty of competition in Manchester and will be looking elsewhere next time.

Thank you for leaving us your feeeback I am sorry we have let you down on this occassion and we shall certainly look into this and see what we can do to make this right moving forward. Thanks

Poor Hotel, Great Location

TripAdvisor rating 3.0/5

zoes221 09/09/2021 TripAdvisor review

The location of the hotel is fantastic, we walked to all bars/restaurants and shops but everything else was disappointing. We arrived having pre-paid for parking with no spaces available as there was a wedding reception on. We managed to finally squeeze on an end which wasn’t really a space in the hope we didn’t lose the rear end of the car! We then queued for 40 mins to check in at reception which after a 6 hour drive and being 8 months pregnant is not ideal. 4 staff members were at reception with 2 staff assisting each customer, both of which were complaining about their rooms. Instead of asking the customers to take a seat while they resolve the issues or ask 1 or 2 members of staff to assist whilst allowing the other staff to deal with the ever growing queue, we were all made to wait for an unacceptable amount of time. Once finally checked in, we went to our room…soon realising why customers were complaining! The rooms are very small, dated and grubby. My bedsheets had dirty marks on them, the carpet is so thin you can almost see the thread. The bathroom was so old and grotty that I felt dirty just stepping inside. The shower head/pressure was non existent and my boyfriend was too tall to stand underneath it so had to use the bath (he’s only 5ft 10). The rooms are in desperate need of refurbishment. My advice, if you want a good location but happy to stay on hostel conditions, then book. If you are looking for a nice enjoyable stay, I would go elsewhere!

Thank you for the review I am very sorry that we have fallen short on our own expectations for a guest stay with us. We have ensured this feedabck has been shared with the management team to ensure this does not happen again. Thanks

Bank holiday

TripAdvisor rating 5.0/5

Z7998NXdavidm 05/09/2021 TripAdvisor review

I stayed here for 4 nights 27th-31st august 2021 I had a fantastic stay from the moment I checked in friendly professional staff, nice clean room and a fantastic choice of food at breakfast. I look forward to my next stay

Thank you for taking the time to leave us your lovely feedback, its this type of feedback that really motivates the team to ensure everyone gets this experiecne and I have shared with them accordinly. We do hope we can welcome you back soon Thanks

location central for manchester

Customer review rating 3.5/5

Tony K. Business - 02/09/2021 Confirmed reviews ALL

hotel reception and dining bar area were pleasant and well presented but room was tired and in need of some redecoration - bathroom smelled musty and not being able to open windows did not help. food in restaurant in the evening was good value and wholesome - breakfast was great too

Dear Antony Paul K., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Brill location

Customer review rating 4.0/5

Mr P. B. Couples - 01/09/2021 Confirmed reviews ALL

Nice stay. Lovely breakfast. Staff friendly.

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

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