Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,187 reviews

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Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,187 reviews

Customer review rating 4.0/5

Christopher W. Solo - Confirmed reviews ALL

Room and the team frist rate although the Gammon steak was not upto your usual standard

Thank you for taking the time to share your feedback following your recent stay. I am delighted to hear that you enjoyed our central location and found both your room and our team to be first rate. Your kind comments regarding the breakfast and service are greatly appreciated. I am sorry, however, that the gammon steak did not meet the usual standard you expected from us. Your feedback has been shared with our kitchen team for review. Thank you again for your comments, and we hope to welcome you back again soon.

Customer review rating 1.5/5

Claire W. Families - Confirmed reviews ALL

Worn old hotel. Put in room opposite lift- constant banging. Air conditioning not working and room extremely hot. At 1am gave up on sleep and asked to move room. Very helpful receptionist who upgraded room. In the morning discussed the issue of constant banging from lift and was told some guests don’t mind! So they knowingly put people in such rooms. However lovely breakfast and excellent staff

Thank you for sharing your feedback following your recent stay. I am very sorry to hear that the noise from the lift area and the lack of air conditioning in your original room disrupted your sleep and affected your experience. Please accept our sincere apologies for the inconvenience caused. I was pleased to read that our reception team was able to assist you during the night and that you enjoyed the breakfast and found our staff to be excellent throughout your stay. Your comments regarding the room condition and noise concerns have been shared with the relevant teams for review, as this is not the standard of experience we aim to provide. Thank you again for your honest feedback and for your loyalty as an ALL Classic member. We hope to welcome you back for a much improved stay in the future.

Customer review rating 2.5/5

James D. Solo - Confirmed reviews ALL

N/A

Customer review rating 0.5/5

Craig D. Families - Confirmed reviews ALL

Was told after I got to room and saw that it wasn’t what I had booked that room category I booked wasn’t available and I had been downgraded.

Thank you for taking the time to share your feedback. I am very sorry to hear about the experience you described, particularly regarding the room allocation on arrival. This is not the standard we aim to provide, and I completely understand your frustration at only being informed after reaching your room. We will be reviewing this internally with the team to understand how this was handled and to ensure that guests are informed appropriately at check-in should any changes to the reserved room type occur. Your comments regarding communication, cleanliness, and service have also been shared with the relevant departments for follow-up and improvement. We truly value your loyalty as a Diamond member of the ALL Accor programme, and it is disappointing to learn that your stay did not reflect that.

Customer review rating 3.0/5

Aliasger R. Business - Confirmed reviews ALL

Well located but bare-bone rooms. Clean room but scuffed/scratched furniture. Small room with very little place to move around. bed sheets were crumpled and creased clean but empty bathroom - not even a moisturizer

Thank you for taking the time to share such detailed feedback following your recent business stay. We are pleased to hear that you found the hotel well located and that you were satisfied with the cleanliness of the room and the service provided by our team. However, I am sorry to learn that several aspects of your stay did not fully meet your expectations. Your comments regarding the condition of the furniture, room size, bedding presentation, and bathroom amenities have been noted and will be shared with our housekeeping and maintenance teams for review. We also regret that the in-room amenities and WiFi performance were not satisfactory during your stay, and we will ensure these points are addressed with the relevant departments. Feedback such as yours is extremely valuable as it helps us identify areas where improvements are needed, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more comfortable and seamless experience.

Other web-users rate our hotel

  • 2,321 reviews 9.5/10 Location
  • 3,530 reviews 5/10 Room
  • 6,899 reviews 9.4/10 Service
  • 302 reviews 2.6/10 WiFi
  • 1,632 reviews 9.2/10 Breakfast
  • 1,384 reviews 4.5/10 Comfort
  • 1,320 reviews 9.4/10 Bar
  • 1,257 reviews 5.2/10 Cleanliness

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