Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 933 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  933 reviews

TripAdvisor Rating  3.5/5  4,923 reviews

Lovey stay, great location

TripAdvisor rating 4.0/5

mustholidaywales Families - TripAdvisor review

Hotel location perfect for city & shops. Reception team are really friendly and we received a very warm welcome from Cheryl. Also a complimentary glass of fizz. Room warm but we did have heating on all night during our stay. Communal area are very cold. We ate breakfast which was lovely but was spoilt by how cold we were. To the point that your breakfast went cold before you finished. In fairness to them it was an exceptionally bitter cold week in jan. I would return to hotel again but feel they need to sort the heating out as it’s becoming a topic of conversation in lifts and on-line reviews.

Avoid - No Heating, No Hot Water, No Wifi

TripAdvisor rating 1.0/5

rcoppock1 TripAdvisor review

This hotel lacks all the basic that you would expect from a 1 Star Hotel, let alone a 4 Star Hotel. Had I not been attending a Conference at the hotel I would have checked out the day I arrived. As previous reviews it was freezing! The heating didn't work in the rooms or conference suite. I slept in a jumper, socks etc and even had to go to the vintage shop nextdoor to buy some warm clothes. The conference room was so cold and we all went back to get coats and scarves etc. In fairness to the hotel the staff tried there best providing extra duvets, and oil heaters in the room but overall it was a terrible experience. The wifi was awful, it completely doesnt work on some floors at all. The only hope you have is being on one of the lower floors but anything from 7 upwards - nothing. For a Conference hotel this was apauling and all the calls and work I had planned to do had to be cancelled and postponed owing the wifi issues. Any hopes of watching a film in the evening - no chance. Lastly dont expect your key to work more than once! I had to go to reception 8 times in one day to get access to my room. The maintainance team tried their best and said there was nothing wrong with the lock. Even they were baffled. The only reason given was 'these keys arent the best, you'll just have to come and get a new one everytime'. Positives - The food was good and the staff kept their cool despite so many issues and complaints. But overall I would not return -

Dear rcoppock1, Thank you for sharing your detailed feedback. I sincerely apologize for the challenges you faced during your stay, particularly regarding heating, hot water, Wi-Fi, and room key issues. These are not the standards we aim to uphold, and I understand how frustrating this experience must have been. I’m glad to hear that our team tried to assist wherever possible and that you enjoyed the food. However, I regret that these positives were overshadowed by the shortcomings. Your concerns have been noted, and we are actively addressing these issues to prevent a recurrence. Thank you for bringing this to our attention, and I hope we can rebuild your trust in the future.

Conference stay - no heating, everything breaks/broken not a 4* and zero investment

TripAdvisor rating 1.0/5

Happiness08717267810 Business - TripAdvisor review

This hotel is lacking in investment: 1. No heating or water/reception: The heating and water system is not working properly throughout the hotel (ongoing issues from last year years as other reviews state). My room was freezing when I checked in with cold air blowing out and I naively asked at reception how to work the thermostat (thinking I was using it wrong) - I was told that it would be reported to maintenance and they weren’t there now due to it being past 9pm. I tried to call reception in the morning after a freezing cold night - however there are no phones in the room yet instructions in the room tell you to ring reception for help, which is impossible to do as there is not a number or phone provided! (even checked my check-in documentation I was given and there wasn’t a reception number either). A QR code on another piece of card in the room directs you to a web app with a chat feature, I posted twice asking about heating, and three days later nobody has replied. I called the main hotel multiple times from 8am the next day and got no answer. I did eventually get through after 11am and I was asked ‘hasn’t anybody been to fix it yet’ and ‘wasn’t I offered a heater and an extra duvet’ at check in. I was advised that both of these would be arranged for me. The heater I was given only had three wheels (they clearly get a lot of use) and my duvet never arrived. I asked if I could move rooms and was told I couldn’t (but now understand other people were able to). I went to reception the next evening and asked for a duvet again - I also asked when the heating would be fixed because my room was freezing to which he said ‘we haven’t had any complaints about no heating on your floor’ which was insane because I was at a conference with hundreds of people and the majority had no heating! I waited 30 minutes (when all I wanted to do was go to bed as it was past 10pm!) As there was no way of ringing reception I had to go back down and ask when I could expect it, to which the guy huffed and puffed at having to get me one. (The same person who gaslighted me into thinking that I was the only one with a room heating problem.) 2. Iron: My room iron flashed/sparked and stopped working (I don’t know if it was the iron or the wobbly plug socket in my room), the replacement iron brought had no water spray/steam function on it so wouldn’t iron my cotton shirt, and the third iron didn’t arrive until 30 minutes after I asked and only did arrived when I called again. This made me late for joining my conference because I couldn’t go out with a creased shirt. 3. Cocktails: 2 x £9 Margharitas were so sour we couldn’t drink and we asked for more sugar syrup. Instead we were given a small cup of warm syrup made from hot water and dissolved sugar packets as they were running low. Ten minutes later we were offered a replacement. 4. Room cards: Your room key will stop working if you simply look at it, so be prepared to make multiple trips to reception for it to work. 5. Windows: Single pane glazing meant condensation, cold, breezes and street noise from the tram (was in a city view room) and utter grime and filth on the ledges you can see in other peoples pictures. 6. Room safety lock broken: This is self explanatory - not great as a female solo traveller! (However, someone would be lucky to get in given the key cards barely work.) 7. Ironing board: Collapsed more than once when being used as the mechanism was bent underneath. Ultimately this is solely at the fault of the owners/investors. There is not enough money being spent and a lack of transparency with guests. The entire thing needs to be gutted and / or torn down. I don’t blame the staff because how are they’re expected to work and provide any level of hospitality and customer service when the environment is as dire as I experienced is beyond me. I shared a lift with 6 non-conference guests and none of them had heating or hot water problems, seems like they gave the no heating and no hot water rooms to the 100s of delegates (who paid c£600 for a two night conference) I haven’t even mentioned how cold the conference venue was that they had heaters on hire. Somebody somewhere is creaming money off this hotel and it is the guests and delegates who suffer. I will say that the bed was comfortable, clean bedding, I was lucky to have hot water (some colleagues didn’t) comfortable pillows, there is a large TV, nice selection of biscuits and the vegan cakes/dessert were good - this is the only thing giving them one star. None of these are however anything other than standard expectations for what is apparently a 4* hotel!

Dear Happiness08717267810, Thank you for sharing your detailed feedback. I am deeply sorry to hear about the numerous issues you experienced during your stay and conference. It is clear we fell short of meeting expectations, and I want to sincerely apologize for the discomfort and inconvenience caused. We are actively working to address the ongoing heating system challenges and other maintenance concerns. Your comments about room amenities, service delays, and communication gaps highlight areas where immediate improvement is needed, and I assure you they are being prioritized. I appreciate your acknowledgment of the bedding, TV, and food quality, but I understand these do not outweigh the frustrations you encountered. Your experience is not reflective of the standards we strive for, and your feedback has been shared with our management team for review and corrective action.

Helpful staff but no heat so freezing hotel

TripAdvisor rating 2.0/5

Marie L TripAdvisor review

The hotel staff are very friendly. Rooms are basic enough. The biggest issue is this hotel is freezing. No heating in rooms or hotel areas. This was not acceptable especially in Jan. I spoke to cleaning staff and they said they are freezing every day working to clean rooms.

Dear Mariel, Thank you for taking the time to share your feedback. While I’m pleased to hear you found our staff friendly, I’m truly sorry for the discomfort caused by the lack of heating during your stay. This is not the standard we strive to provide, and I understand how unacceptable this would be, especially in January. Your concerns have been escalated to our maintenance team to ensure this issue is addressed promptly. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.

Another Good Stay in Manchester

TripAdvisor rating 4.0/5

Alan W Solo travel - TripAdvisor review

I was pleased to be allocated a refurbished room, but I found the WiFi did not work on the 10th floor. I did find, however, that the WiFi did work in the Reception area. One of the receptionists informed me that the hotel was expecting a visit from the WiFi supplier to rectify the issue. Also I found that I was unable to use the standard Accor post stay questionnaire that I received 2 days after my stay because there was no link to click to get into it. Your standard guest review system is completely useless.

Dear Alan, Thank you for sharing your experience and for your kind words about your stay in one of our refurbished rooms. I’m sorry to hear about the inconvenience with the WiFi on the 10th floor and the issue with the Accor post-stay questionnaire. We are actively working with our WiFi provider to resolve the connectivity issues and will ensure improvements are made. I’ll also report the feedback about the questionnaire to Accor to address the problem with the link. We appreciate your patience and understanding and hope to welcome you back soon for an even better stay.

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Other web-users rate our hotel

  • 2,216 reviews 9.4/10 Location
  • 3,429 reviews 5/10 Room
  • 6,202 reviews 9.3/10 Service
  • 213 reviews 2/10 WiFi
  • 1,265 reviews 4.4/10 Comfort
  • 1,221 reviews 5.1/10 Cleanliness
  • 1,174 reviews 9.1/10 Breakfast
  • 1,100 reviews 9.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.