Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,235 reviews

Mercure Manchester Piccadilly Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  1,235 reviews

TripAdvisor Rating  3.5/5  4,838 reviews

Expensive shabby waste of money, avoid.

TripAdvisor rating 1.0/5

sgbirch TripAdvisor review

Probably the best way to approach this hotel, if you find yourself unfortunate enough to stay here, is to treat it as a Fawlty Towers comedy experience. The peeling paint in the small, unpleasant rooms, combined with lipstick marks on the glasses, will amuse rather than annoy. I attended an event where they charged £40 per head for a very mediocre buffet that actually ran out of food. One highly entitled manager seemed to think it was acceptable to swear at unhappy guests, using “f’ing” instead of the full expletive. The only shining light was a brilliant barman who truly deserved to be the manager. My disappointment was echoed by everyone; not a single person in our large group had anything positive to say about this rather shabby hotel. I dislike leaving negative reviews, so I’ll close with a positive note: Cleaning the windows could allow guests to enjoy the incredible views from the higher-level rooms. As others have mentioned, unless you enjoy subpar hotels, you’ll have a much better experience at one of the well-known budget hotels in the area—and save a significant amount of money. This hotel deserves one star, at best. Avoid.

It sounds like you had a disappointing experience at the hotel, and I'm sorry to hear that. It's important for hotels to maintain high standards of cleanliness and customer service, and it's unfortunate that your expectations were not met during your stay. Your feedback is valuable and will hopefully encourage the hotel management to address the issues you've raised. If you have any further concerns or need assistance, please don't hesitate to reach out.

Great views of the city

TripAdvisor rating 4.0/5

Janine M TripAdvisor review

Very well placed, right on Piccadilly. Great views from the bar/restaurant, do perfect for people watching. The staff are friendly and approachable, the drinks are as expected and the food is really well presented. It's a great place to have a drink and watch the city.

It sounds like you had a wonderful experience at the hotel, enjoying the convenient location, great views, friendly staff, and delicious food and drinks. Thank you for sharing your positive feedback! If you have any questions or need further assistance, feel free to ask.

Wonderful stay

Customer review rating 5.0/5

Bob Solo - Confirmed reviews ALL

My stay was great check in was lovely room clean breakfast was delicious

Dear Jordan B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dissapointing

Customer review rating 1.5/5

Samantha Business - Confirmed reviews ALL

Paid an additional £31 on top of the room rate for the Dinner bed and Breakfast package to be told when I arrived for dinner that I only had a £13 dinner allowance nothing on the Menu was £13 for a mainand what I could have with a ‘S’ I didn’t like I was very disappointed as if I had known I was only getting a £13 dinner allowance I would not have paid for this package and would have have eaten elsewhere I wasted my time and money on a package that wasn’t fit for my needs I also waited 35 minutes for a waiter to ask if I would like a drink and then a further 20min before my food order was taken and only when I went to the bar to ask? Would look for another hotel in future.

Dear Samantha S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Customer review rating 5.0/5

Nf Couples - Confirmed reviews ALL

Excellent stay very accommodating staff, I stay at Mercure hotels on a regular basis for business this time was pleasure and the staff went above and beyond.

Dear Neil F., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,994 reviews 9.3/10 Location
  • 3,395 reviews 4.4/10 Room
  • 3,489 reviews 8.5/10 Service
  • 255 reviews 1.5/10 WiFi
  • 1,333 reviews 4/10 Cleanliness
  • 1,275 reviews 4.1/10 Comfort
  • 923 reviews 2.8/10 Amenities
  • 838 reviews 8.2/10 Breakfast

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