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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.8/5 5,982 reviews

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Mercure Manchester Piccadilly Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • PICADILLY GARDENS :  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Non contractual photo

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,982 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,043 reviews

Great staff upgrades us for birthday

Customer review rating 3.8/5

Shaniece Families - 12/11/2020 Confirmed reviews ALL

Polite staff, loads of room in hotel , great location

Dear Shaniece, Thank you for taking the time to write your review and it's great to hear that you enjoyed your stay with us. I have passed your comments on to the relevant departments for continued assessment and improvements to our guest experience. Your feedback is much appreciated and we really are delighted that you enjoyed your birthday stay with us!! We look forward to welcoming you back in the near future, Kind regards Dan (Guest Care Manager)

Not a very good experience

Customer review rating 3.8/5

T B. Business - 11/11/2020 Confirmed reviews ALL

The problem started as soon as I walked through the door, they supposedly said that they couldn't find my booking, so I would say we spent a good 10 minutes trying to investigate. I was taken up to reception where I was eventually checked in. I wasn't so keen on the member of staff who was checking me in as he kept calling me "mate", I'm not your mate from the pub that meets you every weekend, I am a paying customer! I don't expect to be called 'Sir' but just using my name would have been suffice.

Dear Thomas, Thank you for your review of the Mercure Manchester Piccadilly. We do appreciate you taking the time to leave your rating although it is a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies and I can assure you this is not the usual standard - we continually monitor and share with the teams, all feedback received, so that we may improve and enhance services for the benefit of all guests moving forward. In these current times we are adjusting to current guidelines from day to day so we aplogise if there was a delay in your check in procedure, also we do aim to provide a more personalised service and try not to be too robotic again we do apologise if this offended you in anyway, it most certainly would not have been our intentions! On the flip side we hope you enjoyed your complimentary room upgrade whilst you was with us and we do hope that we may be able to welcome you back to us in the future. Kind Regards

Decent

Customer review rating 3.8/5

Birthday Solo - 09/11/2020 Confirmed reviews ALL

It was okay just wanted a night away from home

Dear Olamide O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Central, Clean & Modern Hotel

Customer review rating 3.8/5

Louise Couples - 08/11/2020 Confirmed reviews ALL

Fantastic stay, the Staff are excellent. Friendly & Helpful. Very clean hotel in all areas. Modern, spacious. Fantastic room, delicious breakfast. I would definitely recommend this hotel and stay again!

Dear Louise, Thank you for your very kind & fantastic feedback, its great to hear that you enjoyed your recent stay with us. It’s always our main aim to ensure our guests have the best experience whilst with us and it’s our pleasure to hear that we accomplished this. We are particularly pleased you found are staff friendly & helpful!! We cannot wait to welcome you back in the future, Kind Regards Dan (Guest Care Manager)

Fabulous service

Customer review rating 3.8/5

Paul H. Solo - 04/11/2020 Confirmed reviews ALL

Every member of staff I encountered was polite and helpful. The breakfast was good. I could get to/from Piccadilly station in just seven minutes. I would definitely recommend this hotel!

Dear Paul, Thank you for your feedback and taking the time to leave your comments, it’s fantastic to hear that you enjoyed your recent stay with us. It’s our main aim always to ensure you have the best guest experience whilst with us and it’s our pleasure to hear that we accomplished this. We are particularly delighted that our staff contributed to an enjoyable stay for yourself. These kind comments will be passed onto the team! We cannot wait to welcome you back in the future, Kind Regards
Customer review rating 3.8/5

Megan Couples - 03/11/2020 Confirmed reviews ALL

Overall it was good, upon entering the room despite seeing the sign on the door about how well the room had been cleaned we arrived to two dirty coffee cups. I was also quite disappointed with the breakfast cost. On the app for members the cost of room plus breakfast was £57 however it wasn’t very clear via the app whether this would be continental or full English therefore I didn’t book this. Upon check in I checked this and was charged £62.75 for the breakfast and room so this was disappointing.

Dear Megan, Thank you for taking the time to write your review of your recent stay with us and whilst on the whole you enjoyed your stay with us, I do apologise for not meeting all your expectations. I do sincerely apologise about the issue with the coffee cups (this should clearly not be happening) and confusion with the breakfast charge, I have passed on your comments to the relevant departments whop deal with these issues so that we can continue to evaluate our guest experience and make sure these issues do not arise again! We do hope to welcome you back in the future though and stay safe, Kind Regards Dan (Guest Care Manager)

Brilliant staff looked after us!

Customer review rating 3.8/5

Rosie A. M. Couples - 01/11/2020 Confirmed reviews ALL

Lovely room, comfy bed, nice and clean, can let air in the room through the window, nice shower pressure. Air temperature controlled room and great amenities. Had a great night which was slightly interrupted with a big problem with Uber eats, I recommend you don’t use them. But the concierge really tried to help us and the kitchen did offer to still serve us food after hours, which was out of my budget. I did appreciate the offer. The trouble taken to try and sort was appreciated. The concierge especially was fab, understanding and really helpful. If you guys have a reward system for colleagues I recommend he gets one. Was 9pm on Thursday night. Sorry I can’t remember his name. Lovely guy, great customer service! Great deal on the room, such a shame lock down is upon us again, cause I would of liked to stay in the Mercure again soon. But after it, I would definitely book again with you guys!

Dear Rosie C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will look at the schedules and ensure the team member you refer to gets deserved recognition. Thank you for your kind words and we hope that after this lockdown we can welcome you back to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not very good

Customer review rating 3.8/5

Prisha Solo - 31/10/2020 Confirmed reviews ALL

Poor housekeeping, always problem with the hotel key card, issues with the shower and room phone

Dear Prisha S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Good stay

Customer review rating 3.8/5

Tracey P. Couples - 29/10/2020 Confirmed reviews ALL

Lovely clean hotel comfy beds and brilliant staff

Dear Tracey P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will let Sam know of your comments as I'm sure he will love hearing this. Thank you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Excellent service

Customer review rating 3.8/5

Ronnie W. Business - 23/10/2020 Confirmed reviews ALL

Stayed for 2 nights whilst delivering training, staff were friendly, professional, and made me feel welcome.

Dear Ronnie, Thank you for your feedback and it’s fantastic to hear that you enjoyed your recent stay with us. It’s our main aim to ensure you have the best guest experience whilst with us and it’s our pleasure to hear that we accomplished this. I am going to personally pass your comments on to Wilson & Sam etc as I know they will be absolutely delighted with this feedback!! We cannot wait to welcome you back in the future Kind Regards

Perfect stay

Customer review rating 3.8/5

Josh Couples - 20/10/2020 Confirmed reviews ALL

Amazingly friendly and helpful staff throughout, rooms are a good size, beds are comfortably and the hotel is spotlessly clean, all precautions are being taken and I felt extremely safe throughout my stay. The city view double I was in had amazing views of Piccadilly gardens. The Level 3 restaurant is a must. Food is delicious, drinks are good and atmosphere is great. All topped off with a stunning view of Piccadilly and the outstanding service, which is probably the best I’ve ever had. I used to work in the hospitality industry, and I can’t even imagine what it must be like to work under the current conditions. Stephen absolutely made our evening and is probably one of the main reasons we will be back again. Highly recommend and can’t fault anything

Dear Joshua, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - in particular I will pass on your comments to the guys in Level 3 & Stephen as I know they will really appreciate this! We are delighted to hear you felt safe within the hotel and enjoyed your time here!! We hope we can welcome you back soon. Kind Regards

Fantastic stay. Great staff. Good views. And lovely rooms

Customer review rating 3.8/5

George D. Friends - 18/10/2020 Confirmed reviews ALL

Had a fantastic weekend. Great hotel. Fab location. Fantastic views. And great staff. Especially sam on reception. Couldn’t of been more helpful. Brilliant stay.

Dear George D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments especially to Sam who, we agree is amazing, and will love this feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located

Customer review rating 3.8/5

Rp Business - 18/10/2020 Confirmed reviews ALL

Thankfully I had a room upgrade after complaining of poor internet connection. Otherwise, I would have been quite unhappy. Breakfast is quite poor anyway!!!

Dear Roberto P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Boring

Customer review rating 3.8/5

B T. Couples - 18/10/2020 Confirmed reviews ALL

The guy on concierge was just pure ignorent your bar prices are scandalous was just way overpriced and the hotel was boring to say the least

Dear Barry T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Poor meal & tired bathroom

Customer review rating 3.8/5

Nigelw Business - 14/10/2020 Confirmed reviews ALL

Bathroom was extremely tired, tap for bath hanging out the wall, and shower had no power what so ever No heating working in the bedroom £24 for a 8oz steak which at best was 4oz, very few chips and a lot of water crest Garlic bread with cheese , well very little cheese & only warm

Dear Nigel, Thank you for your review of the Mercure Manchester Piccadilly. It's always great to hear guest feedback although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we are reviewing refreshment of the property and will retain your feedback to assist us with this; we do hope that we may be able to welcome you back once the requisite works have been completed. In terms of the pricing in the restaurant this is also something we constantly review & monitor so we will take your comments on board and pass them on to the relevant departments to assist us with this! Kind Regards

Great Stay Given Testing Times

Customer review rating 3.8/5

Ian T. Couples - 13/10/2020 Confirmed reviews ALL

Great stay in the hotel with a great view from the top floor. Gentleman on reception was first class and started they stay in the best way. Overall could not fault how the hotel had set it’s self for dealing with current situation.

Dear Ian, Thank you for taking the time and your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon. I know for a fact the guys on reception will be delighted to hear these kind words. Kind Regards

Overall? Excellent

Customer review rating 3.8/5

Tony D. Couples - 13/10/2020 Confirmed reviews ALL

We stayed overnight with the team and they looked after us and made us feel safe Great location, great city view, very clean room, lovely breakfast and great staff to look after us during these testing times.....thank you

Dear Tony, We very much appreciate you taking the time to leave your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback!! I will be sharing your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future Kind regards

Dated and unkept room

Customer review rating 3.8/5

Charlie Couples - 11/10/2020 Confirmed reviews ALL

Huge disappointment

Dear Charlie, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; firstly please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review for example in regards to the bathroom and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the meantime, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In regards to your check in experience we are working very hard to try and reduce these times, as i'm sure you are aware we have lots of new rules we have to abide by in terms of track & trace etc hence why unfortunately check in does take a minute or two longer currently. Nonetheless we appreciate your feedback and apologise of course for this! Yours Sincerely, Dan

Was ok for price.

Customer review rating 3.8/5

Nicole C. Couples - 11/10/2020 Confirmed reviews ALL

Literally just what it says in the title the hotel was fine, good location. Rooms basic and the shower flood the whole bathroom floor and came out of the drain on the floor. Food was over priced for room service and in the restaurant.

Dear Nicole, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet some of your expectations; firstly please allow me to express my sincerest apologies for this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review for example in regards to the bathroom and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the meantime, your feedback in regards to the flood you experienced has been passed on to to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We do appreciate your positive reviews in regards to our staff and they will be delighted to hear this. Yours Sincerely, Dan

Good service, but hotel is in bad condition

Customer review rating 3.8/5

Jc Business - 10/10/2020 Confirmed reviews ALL

Service was great, but hotel is in bad condition. Bath was badly rusted through in 2 areas, I took photos. Chair was peeling, laminate was peeling. Parking at £20 for 24 hours is far too expensive. Sad to say I will never be coming back

Dear Jacobus S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

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