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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.8/5 6,061 reviews

ALLSAFE approved hotel

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Mercure Manchester Piccadilly Hotel
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH manchester
united kingdom

Tel: +4401617511412

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • PICADILLY GARDENS :  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Hotel services

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 280 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 280 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
Access to property
  • Paid Onsite Parking
    • On site
  • Paid Offsite Parking
    • Near the property
Well-being
  • Feel Good Health Club
    • On site

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

6,061 reviews

TripAdvisor Rating 3.5/5

4,193 reviews

Good location but poor decor.

Customer review rating 3.0/5

Lisa Couples - 20/10/2021 Confirmed reviews ALL

Lovely welcome from Sylvia (apologies about the spelling) on arrival. Loved the complimentary drink to celebrate our wedding anniversary. Excellent service from Rose in the bar. Thank you both.

Dear lisa k., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great price, well located!

Customer review rating 4.5/5

Kimberley R. Friends - 20/10/2021 Confirmed reviews ALL

Was a lovely room, lovely customer service but we had paid for a late check out and the cleaner still knocked earlier than that twice during the morning we were leaving, would’ve been nice for us to not been bothered so the cleaner should be told about who has late check out

Dear Kimberley R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outdated hotel

TripAdvisor rating 2.0/5

sosocycle 03/10/2021 TripAdvisor review

Great location an friendly staff but paid for late checkout till 6 pm and my key card was inactive at 11:00am, room furniture was outdated and bathroom need to be renewed. Stayed for only one night and no way gonna stay again at this hotel.

Thank you for taking the time to leave us your review I am sorry to hear you had a few issues in particular the room and the key card. I am investigating this with the team so that we can look at the required improvements. Thanks

Rooms are oh so tired

TripAdvisor rating 2.0/5

MisterBrian 28/09/2021 TripAdvisor review

What a shame to see such a prestigious hotel in such a state. In common with most Mercure hotels I’ve stayed in, the staff were great. Polite, friendly and very smart. The public areas were clean and well decorated e.g. the entry hall, reception and restaurant but then you get to your room. The first shock was the door was open (room 1121 - you might want to sort the lock out). This was due to an over tired door jam on a door which looked like some I’ve seen in inner city hi-rises which have been kicked in many times (and bear the scars). On entering, well, isn’t it tiny! Then the noise from next door, who were having a phone conversation with people at home and telling them they’d be home (in Glasgow by the sounds of it) tomorrow. Thin walls also complimented the old style double glazed windows. Brilliant view over the city and you could hear the bells of the trams, all night! The bathroom was extremely tired (and I see from other guests photos that it’s not the only one). It felt, grubby. But, to be fair to the cleaners, probably, because they’d worn through all the upper surfaces with scrubbing over the years. I notice from the managements comments on other reviews that they keep brining this to the Directors notice. Well I would suggest that you need to start shutting down some rooms. It’s tragic and not worthy of the Mercure badge. Breakfast was brilliant, though frankly, I couldn’t wait to get out of my cell, sorry, room, slamming the dodgy door behind me.

Thank you Brian for your review and I can see that we really have not excelled for your visit apart from breakfast. We are currently going through some room improvements across the hotel and the feedback that has previosuly been fed to our directors is starting to have impact with a number of rooms being upgraded however sadly this does take some time. I do hope you will give us another chance and you can see the improvements for yourself. Thanks

Great location exceptional clean room

Customer review rating 4.5/5

Margaret M. Friends - 27/09/2021 Confirmed reviews ALL

Lovely stay Hotel slightly tired but exceptionally clean Good breakfast choice negative food was tepid x

Dear Margaret M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but mediocre experience.

TripAdvisor rating 3.0/5

chrisjhurd 22/09/2021 TripAdvisor review

This was a trip to Manchester to get my daughter installed at university , so a convenient location for a one night stay was needed, with relatively little time spent at the hotel. Location was excellent, being in the heart of the city and handy for Exchange Square, Arndale shops etc. Check in was pleasant enough, but missed several opportunities to impress : there was no recognition of Accor status, no reference to the breakfast deal on offer, which we might have used if we had known about it and above all, no mention of the car parking arrangements at the front of the hotel, which had I not realised just in time, could have occasioned an unwelcome fine ! Room was functional, but furniture aged and worn. Bed was standard double and comfortable. One minor irritant was that there were not one, but two safes in the room, neither of which worked. Overall, the place did the job at a reasonable price, but the Mercure has plenty of competition in Manchester and will be looking elsewhere next time.

Thank you for leaving us your feeeback I am sorry we have let you down on this occassion and we shall certainly look into this and see what we can do to make this right moving forward. Thanks

Poor Hotel, Great Location

TripAdvisor rating 3.0/5

zoes221 09/09/2021 TripAdvisor review

The location of the hotel is fantastic, we walked to all bars/restaurants and shops but everything else was disappointing. We arrived having pre-paid for parking with no spaces available as there was a wedding reception on. We managed to finally squeeze on an end which wasn’t really a space in the hope we didn’t lose the rear end of the car! We then queued for 40 mins to check in at reception which after a 6 hour drive and being 8 months pregnant is not ideal. 4 staff members were at reception with 2 staff assisting each customer, both of which were complaining about their rooms. Instead of asking the customers to take a seat while they resolve the issues or ask 1 or 2 members of staff to assist whilst allowing the other staff to deal with the ever growing queue, we were all made to wait for an unacceptable amount of time. Once finally checked in, we went to our room…soon realising why customers were complaining! The rooms are very small, dated and grubby. My bedsheets had dirty marks on them, the carpet is so thin you can almost see the thread. The bathroom was so old and grotty that I felt dirty just stepping inside. The shower head/pressure was non existent and my boyfriend was too tall to stand underneath it so had to use the bath (he’s only 5ft 10). The rooms are in desperate need of refurbishment. My advice, if you want a good location but happy to stay on hostel conditions, then book. If you are looking for a nice enjoyable stay, I would go elsewhere!

Thank you for the review I am very sorry that we have fallen short on our own expectations for a guest stay with us. We have ensured this feedabck has been shared with the management team to ensure this does not happen again. Thanks

Bank holiday

TripAdvisor rating 5.0/5

Z7998NXdavidm 05/09/2021 TripAdvisor review

I stayed here for 4 nights 27th-31st august 2021 I had a fantastic stay from the moment I checked in friendly professional staff, nice clean room and a fantastic choice of food at breakfast. I look forward to my next stay

Thank you for taking the time to leave us your lovely feedback, its this type of feedback that really motivates the team to ensure everyone gets this experiecne and I have shared with them accordinly. We do hope we can welcome you back soon Thanks

location central for manchester

Customer review rating 3.5/5

Tony K. Business - 02/09/2021 Confirmed reviews ALL

hotel reception and dining bar area were pleasant and well presented but room was tired and in need of some redecoration - bathroom smelled musty and not being able to open windows did not help. food in restaurant in the evening was good value and wholesome - breakfast was great too

Dear Antony Paul K., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Brill location

Customer review rating 4.0/5

Mr P. B. Couples - 01/09/2021 Confirmed reviews ALL

Nice stay. Lovely breakfast. Staff friendly.

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

A stay

Customer review rating 0.5/5

Jason Business - 30/08/2021 Confirmed reviews ALL

Bad Went to the bar and the waitress didn't know what rose wine was as it wasn't on her menu or what our free drinks vouchers was for . Then disappeared and reappeared sorting magazines Blond haired waitress came over and asked about our order Said we gave it to the girl you was stood with at the till who we tried to give the order to she replied useless agency staff and another 12 minutes later we got a drink Hotels gone down hill stayed twice no points no stays and I'm Gold a few visits off platinum!!

Dear jason h., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have had an issue with our accor link since upgrading and this is probably why you haven't received any points - let me know when you stayed and I can get this sorted for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Very Good

TripAdvisor rating 4.0/5

Gavinontheroad 30/08/2021 TripAdvisor review

great location; the windows are dated and the shower also but I enjoyed overlooking Piccadilly Gardens. The room was comfortable and the restaurant good and I liked the breakfast set up. Very pleasant cleaning lady and the receptionist was welcoming.

Thanks Gavin for your feedback I will ensure the team are aware that they looked after you well and hopefully we can welcome you back soon. Thanks

Condition of hotel was disgusting

Customer review rating 0.5/5

J S. Families - 29/08/2021 Confirmed reviews ALL

Staff were rude and condition of hotel no toilet paper in room lift was flooded and heating module fell off the wall.

Dear Jodie S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Mediocre Stay

TripAdvisor rating 3.0/5

Nutella_Tasha 24/08/2021 TripAdvisor review

I've stayed at this hotel before and had no complaints. This time around it was a disaster. The first room was on the 14th floor and had an amazing view. But the look on the bathroom looked like it had been broken into and didn't work and the bathroom looked like it needed a revamp. We were given another room on the 7th floor that was better but still a bathroom lock that didn't work. We went out and came back around 3am and saw a wet patch outside the bathroom door, on the floor. We say that the ceiling was dripping with water. By then we were too tired to say anything but let the reception know on check out. The staff were great and friendly but I'm glad the room was cheaper then the usual expensive rate. But I still don't think I would stay here again

HI Tasha, Thanks for the feedback we have looked into your issue and maintenance has resolved these issues I am so sorry that you had the misfortune to experience that. Please do reach out to me if you do book again in the future. Thanks

Great hotel but not that clean

TripAdvisor rating 4.0/5

Fionarob76 Business - 22/08/2021 TripAdvisor review

Great location, brilliant breakfast, nice staff, but the room was not clean sadly. Other peoples hair around the bathroom, facial and head, and I know it's light housekeeping but the bins could be emptied. I called for housekeeping mid way through my 4 night stay and only got toiletries dropped off. Other hotels at the moment are still doing proper housekeeping, I don't mind light, but I do want sanitary. Also check in took a very long time as only one on the desk with a queue of 6.

Thank you for taking the time to leave us your review I have rasied the issue with my houeskeeping manager and this should ensure we do not have a repeat of this. We do hope we can welcome you again Thanks

Disappointed

TripAdvisor rating 2.0/5

PeterD3334 20/08/2021 TripAdvisor review

We decided to upgrade to a privilege room as the break was a special event. When we arrived in the room (which was unfortunately next to the noisy lift shaft) we had to report that there was only 1 coffee capsule + biscuit etc and as the phone didn't work I had to queue at reception again. On returning to the room my wife discovered that there was also only 1 towel. I queued at reception again and asked for additional towels. It was clear by this time that the room had been set up for single occupancy. Later when we were going out for the evening we asked for the bath robes that came with the room but we never saw these and were beyond complaining. When going to bed we found that the bedside light didn't work. The room was run down and needed some TLC and we didn't sleep due to the noise from people coming and going all night via the lift. To say I am extremely disappointed is an understatement and how this can be classed as 4 star is beyond me. The only positive was the breakfast.

HI Peter, Thank you for your review I am sorry you are disappointed in your stay I am picking up with the reception team and housekeeping re your stay. If you wish to reach out to me at the hotel then that is ok. I am glad you did enjoy the breakfast thanks

Great location, large bed and friendly staff

TripAdvisor rating 4.0/5

NoDisplayName101 19/08/2021 TripAdvisor review

Overall the location is perfect for the northern quarter. Parking is very small and some spaces are stacked one behind the other, so you may have to be blocked or block other cars. Rooms are good although run down and need a refresh. Plus, the walls are very thin to the point of hearing full conversations and other “activities”. The location of hotel makes up for all the above comments and the big bed is comfortable, making for an easy night sleep.

Thank you so much for your review I am glad overall you enjoyed your stay we are currently reviwing our car park processes to make this easier for all guests. We dod hope we can welcome you back soon. Thanks

Restaurant Disappointing

TripAdvisor rating 2.0/5

FPhols 12/08/2021 TripAdvisor review

Currently there is no chef so don't pre-book a 3 course meal and look to dine elsewhere in the evening. Issues with basin water temperature (no hot) which were reported and after attention, no cold which was advised on departure. Centrally located suggest you train as if travelling by car you may miss the car park entrance.

Thank you for your feedback, I can assure you that there is indeed a chef at the moment we are simply operating a reduced menu at this time to help with the many issues surrounding hospitality at this time and ensure are team welfare is looked after. On the day in question with regards to the water we had a major mechanical failure which was rectified within 2 hours, however I am sorry this had an impact on your stay and we have put in place measures to ensure this does not happen again. Thanks

Shocking service

TripAdvisor rating 1.0/5

Claire B 12/08/2021 TripAdvisor review

Rubbish from checking in to checking out but every time we went to complain always a queue, emailed the hotel once home received nothing back...Hotel completely over booked and staff 9n could not cope.

HI Claire, Thank you for your review and I am sorry we have let you down on this occassion we have reviewed with all departments to ensure your experience is not replicated. If you wish to discuss further please do contact me direct at the hotel. Thanks

Two Night Stay

TripAdvisor rating 3.0/5

CreweCrew 08/08/2021 TripAdvisor review

We arrived on Tuesday morning at 11.00am, we had booked and paid for an early check in (10.00am) and late checkout (18.00) when booking the hotel online. The reception had no record of my early check in or late check out on our arrival, good job I had printed off my booking confirmation to show reception. We were give room number 1415 top floor opposite the lifts, very small room and very tired looking, room needs a total makeover to bring it up to 4 star standards. When we went to bed in the evening the noise from the lift was terrible, banging and clanking all through the night and it kept us awake. First thing next morning I asked to speak to a manager to get a room change there was no manager available but the very understanding receptionist asked us to come back after 12.00 when rooms had been made up and she would change our room. We agreed and went off to explore Manchester. (This noise didn't just start overnight it must have been there for a long time and I don't think I would have been the only guest to complain about the noise). We called back to reception around 13.00 and as promised the receptionist had arranged another room for us, top floor again 1408, we had been upgraded to a very nice suite, so well done on the upgrade, at least we were away from the lifts and would get a better nights sleep. We booked bed and breakfast, breakfast was buffet style, plenty of choice but food could have been hotter. We used the hotel bar on one evening and the service was very slow, we ordered a drink and it was almost 25 minutes before it arrived. When it arrived I said to the waitress I thought she had forgotten about us, she said we were busy and there are only 2 of us on tonight. There were only 5 tables occupied in the bar and I counted 10 customers, I'd hate to think how they would cope if it was really busy?

Thank you for your feedback and sorry for the issues you have experienced we shall ensure we use this feedback constructively as we contine our rebound and train the team accordingly. Thanks

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