Mercure Leicester The Grand Hotel 4 estrelas
Nota clientes Avis (Classificação ALL) 3.5/5 39 comentários
An ALLSAFE Clifton Environmental certified hotel
Marco Pierre White Restaurant on site
Leicester Railway Station just 800m away
Kings Hall capable of holding up to 500 guests
City Centre Location with On-Site Car park
Hotel aprovado por ALLSAFE
LE1 6ES LEICESTER
ST. MARGARET´S: ARRIVA
EAST MIDLANDS A 41,84 km / 26 milhas
EASTMIDLAND AIRPORT A 32,19 km / 20 milhas
GREAT CENTRAL RAIL A 19,31 km / 12 milhas
LEICESTER RAILWAY A 0,32 km / 0,2 milhas
Check-in desde as - Check-out até às
O Brasserie Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma seleção de vários vinhos que complementam a sua refeição num ambiente descontraído para uma experiência gastronómica aprazível.
Fuja da azáfama no seu quarto Classic, que conjuga pormenores vitorianos e uma decoração moderna. Todos os quartos têm TV de ecrã plano e WIFI gratuito de alta velocidade. Os quartos Privilege e Superior incluem máquina de café Nespresso, jornal, roupão e chinelos.
Avaliações dos nossos clientes
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Former opulant Leicester landmark in need of a bit of TLC
Nota Tripadvisor 3.0/5
David H Negócios - Avaliação com certificação TripAdvisor
Directly in the centre of the city this hotel has the potential to be superb, but at the moment it isn't. The staff are extremely friendly but they appeared to be covering each others' roles and the lady on reception didn't offer any of the benefits that are expected as an Accor Gold member although we were upgraded after asking. We had a Privilege room on the third floor. Dirty windows, cracked tiles and sink along with a rusty shower curtain pole. The tea and coffee box was dusty as was the desk. Not a deal breaker but definitely in need of a refurbishment. Bed was comfortable though and the breakfast very good. On site parking also a bonus.
Dear David H Thank you for your feedback. I am pleased to know that you were looked after by our friendly team. We take your comments on board about our room condition and wholeheartedly agree with you about being a Leicester Landmark needing a little love. best wishes
Nota Tripadvisor 2.0/5
trevor20202020 Avaliação com certificação TripAdvisor
A sad, small room, a carpet far past it’s best, the inside of the bedroom door scuffed and seemingly kicked, a bathroom with damaged roof tiles - etc! This hotel seems to have gone seriously downhill since rebranding as mercure.
Dear Trevor 20202020 Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards Anjit
Nota Tripadvisor 5.0/5
Ann M Famílias - Avaliação com certificação TripAdvisor
Great location near city centre, with lots to see and do and near train station - with private parking. Lovely old building, friendly and helpful staff. Didn’t use restaurant facilities in hotel as was with another group who had made other arrangements.
Dear Ann M I am glad to hear that you enjoyed your stay with us. I will share your feedback with the team.
Beautiful listed building in the city centre.
Nota Tripadvisor 5.0/5
Norman E Couples - Avaliação com certificação TripAdvisor
Want to stay in somewhere classy that isn’t a clone of the usual sterile hotel? Then try the Mercure at Leicester. It’s a listed building with some beautiful features. The staff in reception are warm and welcoming. They remember you from previous visits and can not do enough to help. Good breakfast with efficient friendly staff and clean comfortable rooms.
Rooms very tired
Nota Tripadvisor 3.0/5
I695FZandyw Solo travel - Avaliação com certificação TripAdvisor
Such a shame that the hotel seems to take very little pride in its hygiene standards. Upon arrival I was shocked at the number of stains on the carpet, there were hairs left in the bath, bobbles and hair grips still on the floor. The net curtains in the bathroom/toilet were ripped. General standards of decor were poor, the place is in serious need of a lick of paint. However the bed was extremely comfortable and I had a very good sleep.
Dear Andy I am glad to hear that you had a good night sleep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards Anjit
Em parceria com TripAdvisor