Mercure Leicester The Grand Hotel 4 estrellas

I have been to the Grand many times over the years. Always a great do. This year's Christmas party was no different. Food was hot, service good. We were a little fiesty. Hope you will have us back next year..., 😊...

We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.

Hotel viejo, repintado, oscuro y sin nada que destacar. Tienen una sala-discoteca en la planta baja donde celebran fiestas. Yo estuve en la planta 5, la más alta del hotel. La música estaba tan alta que vibraban los cristales. No pude dormir hasta bien tarde. Luego los gritos de los que salian. Desayuno bien pobre y grasiento

Cogimos el hotel y luego leimos las opiniones y estabamos preocupados pero la verdad es que todo perfecto ninguna pega que poner a nada, la habitación muy limpia, estuvimos en la piscina y todo estupendo. El personal del hotel también muy agradable. Muy céntrico y cerca de todo.

Me aloje por motivos profesionales en este Hotel. Las amabilidad del personal fue lo mejor. Es algo caro para los servicios que ofrece y el desayuno deberia tener mas variedad. El WiFi va muy bien y es gratuito.