Mercure Leicester The Grand Hotel 4 stars

Name: Mercure Leicester The Grand Hotel
Address: LEICESTER, LE1 6ES, UNITED KINGDOM
Telephone: (+44)01162149257
Rating: 3.6

Customer review rating 3.6/5 3,782 reviews

ALLSAFE approved hotel

See on a map

+ 14 Services

Best price guarantee

How it works?

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

Mercure Leicester The Grand Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Leicester! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Allan Porter, Hotel Manager

Victorian charm meets modern style at this elegant 4-star Leicester hotel. Just a short drive from the National Space Centre and within walking-distance of the King Richard III Visitor Centre, Mercure Leicester The Grand Hotel is ideal for guests looking to explore the city. Back at the hotel, guests can enjoy stylish urban interiors and fine dining during their stay. The hotel also regularly hosts a number of events, from charity balls to asian weddings, with enough room to accomodate 300 people.

The hotel is also home to Marco's New York Italian, the restaurant owned by world renowned chef Marco Pierre White. After dinner head over to Marco's Bar for a relaxed evening with a great selection of cocktails - the ideal place to catch up with friends. Situated near the city's Cultural Quarter, its vibrant central location makes it easy to take in the sights. Highcross Shopping Centre, Curve Theatre and De Montfort Hall are all nearby, while Leicester Railway Station is just 800m away.

Mercure Leicester The Grand Hotel is located in the centre of the City with Leicester Railway Station just 800m away. Highcross Shopping Centre, Curve Theatre, De Montfort Hall and the King Richard III Visitor Centre are located within a short walk.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
Marco Pierre White Restaurant on site
Leicester Railway Station just 800m away
Kings Hall capable of holding up to 500 guests
City Centre Location with On-Site Car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasYes
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Bus/coach parking area
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Concierge

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Fitness centre

7 meeting room(s)
Copy/print service available

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES
leicester
united kingdom

Tel: +4401162149257

Fax: (+)01612342819

Contact email :

Check-in from 15h00

Check out up to 11h00

ST. MARGARET´S : ARRIVA

By plane
EAST MIDLANDS At 41.84km / 26 miles
By plane
EASTMIDLAND AIRPORT At 32.19km / 20 miles
By train
GREAT CENTRAL RAIL At 19.31km / 12 miles
By train
LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS :52.633121, -1.129789

Our accommodation(s)

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic room with 1 single bed

Max. number of persons: 1

Wireless internet in your room
Coffee/tea making facilities

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Superior room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic accessible room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic accessible room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Compact room with 1 double bed

Max. number of persons: 1

Wireless internet in your room
Coffee/tea making facilities

Rooms

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Italian

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MARCO'S BAR

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 283 m²
Maximum capacity: 400 people
Maximum banquet capacity: 300 people

Find out more

Former opulant Leicester landmark in need of a bit of TLC

David H Business - 28/10/2020 TripAdvisor review

Directly in the centre of the city this hotel has the potential to be superb, but at the moment it isn't. The staff are extremely friendly but they appeared to be covering each others' roles and the lady on reception didn't offer any of the benefits that are expected as an Accor Gold member although we were upgraded after asking. We had a Privilege room on the third floor. Dirty windows, cracked tiles and sink along with a rusty shower curtain pole. The tea and coffee box was dusty as was the desk. Not a deal breaker but definitely in need of a refurbishment. Bed was comfortable though and the breakfast very good. On site parking also a bonus.

Good location great staff

Anonymous Business - 21/10/2020 Confirmed reviews ALL

Heavily worn out rooms. Heating working only evenings and night. Very noisy flow. Poor housekeeping ( no towels no shower gel no coffee cups just the lids, no shower gel)

Dear Daniel G., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Conveniently located

Steven F. Couples - 20/10/2020 Confirmed reviews ALL

Very comfortable hotel very well managed excellent breakfast. Just a little difficult to find the car park with the road works.

Dear Steven F., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Good location and great staff

Raj Business - 15/10/2020 Confirmed reviews ALL

Hotel might be a little tired, but certainly does have a vey grand feel about it. Stayed 2 nights, will go back.

Dear Raj Ms S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Terrible

Allen Business - 14/10/2020 Confirmed reviews ALL

Hidden £10 parking charge. Boiling hot room with window that opens a very small amount onto a bird poo filled roof. 1950 shower with no water pressure. Dirty bed sheets, two super thin pillows. This hotel let down the mercure name, will NEVER return hear again.

Dear Allen D., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Brilliant stay

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

We got upgraded as it was mine and my partners anniversary

Dear Neil R., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Noisy stay

Claire Couples - 13/10/2020 Confirmed reviews ALL

Hotel was in a great location but a room facing the road was very loud. Pubs and clubs were supposed to close at 10pm but they were still going at 2am.

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Very comfortable stay

Hollie Business - 07/10/2020 Confirmed reviews ALL

Room was clean and tidy, staff were all very friendly and helpful (especially the female cleaner)

Dear Hollie C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Well located, good stay

Teresa L. Families - 06/10/2020 Confirmed reviews ALL

Very friendly and very well located. A beautiful hotel and a nice relation price/quality. A place to return

Dear Maria Teresa L. dos Santos Fernandes, We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Good location and helpful staff.

Alastair Couples - 06/10/2020 Confirmed reviews ALL

Second stay at the Mercure Grand Hotel. We like this hotel for its central location and friendly staff.

Dear Alastair M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Extremely well located! Convenient parking. Spacious room & bathroom. Good variety of TV channels. Helpful and polite employees.

Kyriakos K. Families - 04/10/2020 Confirmed reviews ALL

Extremely well located Hotel. Downtown shops & malls are virtually a minute's walk away. The employees at the reception were very polite and most helpful. The room was very clean indeed, and we were assured that it was thoroughly cleaned and disinfected, in line with covid19 measures. There is a very convenient parking at a reasonable cost, behind the hotel. Had the rear Hotel exit/entry been available to hotel guests to access the parking at any time, it would have been super. We stayed in room 201. The shower head water pressure in our room was extremely low, to the point that one must practically lean against the wall in order to take a shower. This was very inconvenient. We would have preferred two pillows per bed/guest, instead of just one (did not ask for more pillows though - in retrospect, we should have...). In addition, on day four, a rather large (!) black spider was spotted running across the room carpet (see comment below about window). The coffee provided is good but not great. Very good touch, is the inclusion of decaff sachets. Drinking Chocolate sachets would have been great! There were plenty of power outlets in our room, but none next to the nightstands, so that mobile phones & tablets could be used in bed, while charging. Lastly, one of the two slider windows of our room was stuck open (about 6-7 inches).

Dear Kyriakos K., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Great location Enjoyed our stay,

Linda S. Couples - 02/10/2020 Confirmed reviews ALL

Enjoyed our stay in this difficult time, excellent attentive staff, very comfortable bed.

Dear Linda S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Not me

Not W. Y. T. L. M. A. Couples - 29/09/2020 Confirmed reviews ALL

I live in the USA. I did not stay with you. This is the 3rd email I've received. Please stop.

Right location , friendly staff

Mo'g Couples - 22/09/2020 Confirmed reviews ALL

Really lovely friendly helpful staff. Room could have been better appointed, towels really thin old a musty, only one pillow. Breakfast nice

Above average location

Jonathan D. G. A. M. Business - 15/09/2020 Confirmed reviews ALL

Lovely room - Clean and prepared

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Very dated rooms

Stuart A. Couples - 14/09/2020 Confirmed reviews ALL

Very dated rooms. Was not told restaurant was closed. Room smelled of weed which I brought to the hotel’s attention but was told it was coming from outside. Floors creaking every where you walk

Dear Stuart A., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Well located

Cb Families - 14/09/2020 Confirmed reviews ALL

Great central location, friendly staff and comfortable beds.

Dear Catherine B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Lovely stay as always

Natalie M. Business - 12/09/2020 Confirmed reviews ALL

Friendly staff and lovely accommodation

Dear Natalie M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

The worst hotel i have ever been

Bai T. Solo - 07/09/2020 Confirmed reviews ALL

I will not recommend my dog to go try your hotel

Dear Bai B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However due to city center location some external noises may be heard. Sincerely, Anjit

Good stay

A. Couples - 06/09/2020 Confirmed reviews ALL

It’s was ok but dissatisfied not getting any privilege in room even after the upgrade,

Dear Beevi A., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor