Mercure Leicester The Grand Hotel

We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.

I had cancelled my previous venue due to Covid but when I found out The Mercure Hotel was free on my wedding date, I couldn’t resist booking the venue. I can honestly say I haven’t regretted it since. I hired the Kings Room and came down from the balcony, which felt like a fairy tale story come to life. The venue looks phenomenal, where we got endless compliments from our family and friends, where they stated the venue was amazing. The team at The Mercure Hotel were hands on and helped us out throughout the event, so a big thank you for hosting our wedding. Thank you! Gagandip xx

Staff were very friendly and accommodating. Staff provided me with hot water for my coffee whilst I was doing my security training. Overall, I would recommend staying at this hotel as it is very clean.

I visited the hotel around 9pm after spending a lovely evening in a nearby Restaurant with my Mother and Aunty. We decided to finish the evening off with a nightcap and were challenged by a Man behind Reception who rudely asked us what we were doing. We were informed that the hotel is only open to Residents and Christmas Parties. We were refused a drink and told to leave with a 90 year old and a 86 year old lady to wait for our taxi on the street in the pouring rain. After protesting were allowed to sit in the Reception area. I asked for the Head Office address which was declined. I approached the Reception desk again and the Duty Manager was called via a walky talky and appeared 5 minutes later. I recounted my experience and complained about the Man behind the desk wanting to remove us on to the street. He explained all facilities were closed to non residents and I have have since found out that the hotel is being used for ayslum seekers which they should have told us in the first place. Appalling to see once a Grand Hotel hit rocket bottom, You dont deserve any business and I hope you close permantly. Claire Pettit

Booking just cancelled because the government has booked the hotel so normal people do not matter anymore you relied on us pre pandemic and when the government don’t need you anymore you will need us again I will never book with Mercure again and I hope everyone else that has had a booking cancelled for this reason will do the same